Great service and selection!! Quick turn around!!! Very happy with our new glasses so we ordered…read moremore!

We have been repeat customers for years. RJ is super friendly and always remembers our details…read more The selection of glasses is amazing! They don't have just your usual bland glasses, there are a great variety of new stylish choices. Some glasses for more bold fashion (see photo) and others for hardy work wear. RJ has a knowledgeable staff and works with multiple insurance needs. We often replace lens, get sunglasses and buy new glasses for what you might spend for one pair in other places. The main thing here is RJ cares about his customers and it seems in today's culture, customer service and nice people are few and far between. Have a great experience when you go get glasses. Go see RJ.

I was visiting San Luis Obispo and the screw for my frames fell out. I stopped by Michael's and…read morethey were gracious enough to spend the time finding the exact replacement needed to fix my glasses. They also would not accept payment the repair. I wish I was a local, I would most definitely use them for all my optic needs.

Christmas 2024. My son, daughter-in-law and infant grandson came visit from out of town…read more On the night of their arrival, she discovered that she had forgotten to pack her contact lens kit. Without the lens, she could not see. This became a crisis and threatened to ruin the visit completely. The next day was a rainy Christmas Eve. Many optical outlets were closed for the holidays. Desperate, we went to the few that opened (but would close early), in hope of obtaining emergency contact lens that would fit her prescription. Our hope dimmed after several unsuccessful attempts. Fortunately, Michael's Optics in San Luis Obispo was open, and welcoming. Even though they did not have the lens on hand, the staff went out of their way to call nearby optics outlets to inquire on our behalf. It was not looking good. But, incredibly, an outlet that they called actually responded with a 'yes', and we were able to promply pick up the much needed lens, with the correct prescription. This was*indeed a Christmas miracle. I can't thank enough the staff at Michael's Optical San Luis Obispo. They gave us valuable assistance even though they were only hours from closing for Christmas. They made no revenue from us, but they certainly saved Christmas for us. This review is written as a heart-felt thank you to the wonderful staff on duty that day. May they have a happy New Year!

Walked into buy some prescription glasses and no one could get out of their seat or even greet me…read moretwo people working there. Nobody else was in the shop crazy in these days and times that the service wasn't better I won't be back.

This is an amazing eyeglass store I have been buying glasses from them for 15 years excellent…read morecustomer service beautiful quality and current product 5 stars

I'm new to the area. I found this place after seeing all the good reviews. I can now see why they…read moreget all the good reviews. All of the staff was so friendly and nice. Doctor gave me one of the most thorough and educational exams I have ever had. Definitely would recommend checking this place out of you are in need of an optometrist.

Doctor Parreira is by far the best eye doctor that I have ever seen in my 66 years of life. I have…read morea complex eye disorder and have been to many eye docs all over the country and Dr. Parreira is the most skilled at properly fitting contact lenses by a mile. She is thorough, professional, highly skilled, a great communicator and totally cares about the wellbeing of patients. I can't say enough good things about this great doctor. I completely trust her with my eye health and highly recommend her services.

All of the staff are so incredible here, and I put on quite a show for them that they reacted to…read morewith professionalism and pure kindness. I am an extremely anxious person, and I passed out during the exam (not because of anything Dr. Parreira did wrong--she is AMAZING. I'm just a Chihuahua of a person who freaks out at everything haha). She and another staff member helped me come to, and Dr. Parreira was so, so, SO kind and patient and comforting. She got me water and cold towels, and she made sure I felt completely fine before she helped me get back up. I would've been so horribly embarrassed if she hadn't reacted so calmly and sweetly, and we made light-hearted conversation after that helped me get my bearings again. She is a perfect combination of professional, accommodating, knowledgeable, informative, helpful, funny, and relatable. They were even willing to make accommodations so my boyfriend could pick me up if my car needed to stay overnight! Seriously just top quality care here, and I will continue coming back every year (and hopefully I'll be a much lower-maintenance patient in the future!).

Appreciate the time, care and competence shown by Dr Pariera and her staff. A very thorough exam,…read moreexplaining everything so well. Thank you!

Fantastic Costco Eye Care Experience in SLO -…read more Dr. Loren Yasunari, O.D. This past Saturday, my wife and I walked into the San Luis Obispo Costco anxious and on edge. She'd noticed a new, growing floater and, after some well-meaning but alarmist input from friends, was convinced vague "flashes" (really just night-driving fatigue) might mean impending blindness or a retinal detachment. We called Friday. They said, "Come in tomorrow." No weeks-long wait. No HMO MD nor triage ER nurse gatekeeping. Just: Saturday, quick appointment friendly. Enter Dr. Loren Yasunari, O.D., the weekend relief optometrist who doesn't take insurance -- and who just delivered the most thorough, thoughtful eye exam either of us has ever had. We both went to the University of Hawaii, which was very cool indeed. He just does the weekend and is semi-retired and is a nice guy who takes pride in doing a great job like in the old days. It feels sort of like Costco priced Concierge medicine in a way. To be fair, this is not the same as seeing a MD for potential surgical advice, but it does focus on ruling out the immediate need to see a surgeon. What Made This Different (and Better) Not a refraction mill - This wasn't about pushing new glasses. It was 100% focused on ocular health and our acute concern. Step-by-step, gold-standard eval: Detailed history Slit-lamp exam (used twice) Pupil dilation Retinal photography by tech Intraocular pressure check Multiple angles of fundus viewing Informed consent done right - Every step explained, risks/benefits clear, differential diagnosis walked through out loud. Bedside manner: A+ - Calm, present, zero rush. Made a scared patient feel seen. The Verdict: All Clear No bleed No detachment No urgent threat Just a benign floater + reassurance The Logistics? Shockingly Good Cost $125 total (includes retinal photos -- a $50+ add-on elsewhere, even with VSP) Insurance None accepted -- didn't matter Wait time Next-day, Saturday, appointment needed ER/Urgent Care alternative? Zero chance they'd dilate + image Pacific Eye / SLO Eye wait? 3-6 weeks -- useless for acute concerns Local Context: Eye Care Access in SLO County Specialists are booked solid ERs have no ophthalmology on call Medicare? Great. Spouse without it? Good luck. Costco? Open Saturdays, no gatekeepers, real diagnostics. Pro tip: While waiting 20 minutes for dilation, you can roam the aisles, try all the samples including AG1 samples (tastes like lawn clippings & is priced like Presidential Crypto), or just people-watch. Best bet Kirkland Multivitamins...not Gummies. Gummies are missing vital Thiamine, and Iron for the ladies....not to mention being low on most others. For some reason, random vitamins and minerals are missing in multiple formulations...so one can be forced to buy multiple formulations to cover even basic needs. Weirdly therapeutic.

OK GREAT New eye Dr at Costco!!! KOVACH Optometrist Dr KOVACH is the best Eye Doc I've seen in…read moreyears and it's been years but he was HONEST and not out to string me along like other Eye Dr's I've seen in the past. Did everything to make sure my insurance covered the majority of the exam I paid for frames Glasses tinting etc.. AND I don't have to see him again for 1 year! Last Dr was every 3 months that's crazy unless somethings wrong. He saw nothing and I'll be Happy to return had an appt and it went really quick SO THUMBS UP 5 STARS! !! Nice Staff!!

Dr. Tackett and the office staff at primary eye care center went above and beyond my expectations…read moreat a recent visit. Being a first time patient, I was not expecting the complete care that this business gave me . The staff were professional and welcoming. Dr Tackett was compassionate, kind, and competent. She took care of me as if I had known her for years and not minutes- she solved an eye problem immediately and made a referral to a specialist immediately. I highly recommend this establishment. They are great!

As a patient of Dr. Immoos for many years, have great confidence. However, her support staff is…read morerude and untruthful. I ordered a pair of simple black framed glasses and they arrived with gold marbeling. They insisted that I got what I ordered. They would not let me speak to the doctor nor refund my $250 co-payment. To make me go away, I was provided a $129 pair of wire frame glasses and they kept my co-pay plus the insurance contribution. I won't be back which will probably make the eyeglass team very happy.

Dr. Blue was fabulous, I just went there today for my first optometry appointment in two years and…read moreI felt right at home. Truly amazing staff and an amazing optometrist could not thank them enough!

Highly recommend going elsewhere. Dr. Chang was great! Unfortunately, the front office staff were…read moreconsistently incompetent over the course of a couple of weeks. I was inaccurately told services weren't covered by insurance. Also, they stated not knowing the compound pharmacy information my prescription order went to or how to retrieve the medication, and then acted as if it was an inconvenience for them to find out from the doctor. They didn't know which doctor completes specific tasks such as contact lens training, so we were incorrectly scheduled with a doctor who doesn't do the training and had to reschedule much later. I asked for a school note which wasn't provided, so I had to ask again about an hour later. They also handed my young son his new eye glasses in the case and never offered to make sure they even fit him. Who does that?! Nevermind that we were never greeted while at least two staff members weren't even helping other customers, there were so many more specific examples demonstrating their level of incompetence and poor customer service. Again, save your time and patience by going elsewhere.

Glen Graham and his staff run a top flight operation. All kinds of great new equipment and the…read moreknowledge to use them and explain it all! The receptionist, Kate, is terrific on the phone and in person. If you need an eye exam and glasses - this is the place. Really, when I was done, it seemed like I was part of the family!

Very disappointing customer service. I had multiple…read moreappointments canceled by them due to their doctors' scheduling and then no call back to reschedule. I had to call multiple times to finally get scheduled weeks later.

I feel like the customer service here has never been great…read more.. My recent experience was extremely disappointing. I felt the level of customer service was poor and the overall process left me feeling misled. No personal customer service .. Very mechanical feeling During my visit, I was informed that I would need to pay an additional $30 for an eye exam unless I agreed to have my eyes dilated, which I am unable to tolerate. I paid the fee, as I recall a similar charge from the prior year, although I was not comfortable with it and chose to remain with the office rather than switch providers. Afterward, I was asked whether I was there for glasses, even though I have only ever received contact lens services at this location. I was then informed there would be an additional charge for a contact lens prescription, which I believe was approximately $70. At that point, I urgently needed new contacts, or I would have left the appointment altogether. This raised concerns for me about the purpose and value of having insurance coverage. Also, why was I not informed prior to the visit? To add to this, the customer service throughout the visit was unprofessional and made me feel as though I had done something wrong simply by asking questions. Finally, I was concerned about sanitation practices. I did not observe or smell any cleaning or disinfecting of the equipment used during my exam. I was also left questioning whether the contact lens case provided was new or previously used. Additionally, I noticed the solution bottle handed to me did not appear to have been cleaned, and after I used it, I placed it back on the shelf myself--confirming it was not sanitized at that point. While I typically bring my own supplies, I came directly from work that day and had forgotten them One last side note... last year I ordered my contacts and they were sent to the Templeton office.. Huh? I live in SLO and go to the office there. I was made to feel like I was in the wrong. I ended up going up there and picking them up because it was going to be at least an extra week before I could get them. I'm still bewildered by that one! Overall, the experience was disappointing and has raised concerns regarding transparency, customer service, and hygiene standards.