I love Foster City Costco Pharmacy!! I have always had wonderful service, even though the people who work there are so busy with so many customers to take care of. I can always get someone on the phone to answer questions. You can sign up for automated texts to let you know when to refill prescriptions, and let you know when they are ready for pick up. Very efficient. Also best prices I've found on prescriptions, both in formulary and non-insurance covered. Thank you guys for having a great attitude under pressure. read more

I was in line for pickup and for some reason this pharmacy lady called Juliet** decided to be rude to me and accused me of violating the privacy of previous customer in line (yeah check the cctv if I was too close). Funny thing is that the previous customer was not even bothered. I will be filing a complaint. Avoid this place like plague. read more

I had a terrible experience here because the staff is extremely lazy, slow, and rude. It's extremely irritating to wait 45 minute for a prescription when it's not that busy and everyone in the back is dragging their feet. I wasn't going to leave a review, but what happened today is unacceptable. I had my dying pet's prescriptions sent here and when my pet died I told them to cancel all refill reminders. Guess what? Of course I got a text today that I need to refill my dead pets medications. When I called to once again tell them to cancel it and the lady said "oh. I actually don't have anything filled for this patient." Ok... obviously you don't because it's a text reminder to prompt you guys to do a refill. she goes "oh would you like me to cancel it?" Obviously!! Who wants to have reminders about their dead best friend? Absolutely ridiculous. read more

Yes people on edge about Covid BUT Pharmacist and Pharmacy Tech RUDE!!! To me aight, but to an elderly customer trying to fill his prescription? Damn Pharmacist had the audacity to make the poor man wait, asked to go to another window and get out of his motor chair. KARMA I say. Poor customer service. read more

Understaffed and very slow. You're Probably better off going to a more dedicated pharmacy

Who doesn't love Costco? They have pretty much everything you can imagine and then some. For the longest time, I didn't notice the pharmacy and then one day my doctor recommended I go there for a prescription. Ever since, I've been kicking myself for taking so long to become a loyal customer. The pharmacy staff has been nothing but professional and expedient, far better than any other pharmacy experience I've ever had, and the Pharmacist is not only caring, but funny too. They carry most of the common drugs, but if they don't have something you need, they order it for next day delivery. The best part is they take prescription coupons and also have a reduced pricing program for those folks that don't have insurance. Why go anywhere else when you can get terrific service, good prices and have a yummy hot dog after picking up your RX? Kisses to Costco Pharmacy!! read more

Was five stars until this weekend. The staff at the registers are friendly and hard working. The pharmacists are helpful. On Saturday their server crashed and they became unable to dispense prescriptions. The pharmacist offered to give short refills to patients who can bring in prescription containers. So he was trying. But shame on Costco headquarters for not having a disaster recovery system in place. With a critical function like dispensing medicine, there is no excuse for not having a plan to get a pharmacy up and running after a crash within no more then, say, eight hours. A store's system going down should activate a SWAT team from headquarters to fix it fast, regardless of expense. Instead they seem to be taking Sunday off and hoping to fix it on Monday. I can no longer trust Costco to be my pharmacy. read more

My doctor electronically sent in two prescriptions and the service individual at Madison Heights stated that a 2 1/2 time to fill the prescriptions is just the way it is and it will be another 30 minutes if I care to shop in the store. read more

When you go to Costco Pharmacy, do you expect 5 star service? I didn't. But that's what I got. My vet called in a prescription for my dog. Kristi, a pharmacy employee, called me at home to let me know that the Rx would be a whopping $161, and would I like the entire 200 pills or perhaps start with a 30 day supply instead? It was kind of her to ask, since it was a new prescription and I didn't even know if it would work. I'd heard the drug was supposed to be about 4 cents a pill, not a buck a pill, so I asked her about that. She told me there were other generic versions of the medication, and would I like her to call my vet and see if we could get one of those? Why, yes I would, thank you very much. Kristi called my vet's office, not once but twice. Kristi saved me $150 and a hassle of dealing with the not-overly-responsive vet office myself. I didn't know that Costco Pharmacy has such rockin' service, in addition to savings on medications. 5 stars and special thanks to Kristi! read more

Great place get your prescriptions. Great price! I don't use insurance and my $75 Walgreens RX is only $6.95. What a deal! Staff is friendly, fast and super easy to work with. Well worth having a costco membership. read more

THESE GUYS ROCK! Not only are the drugs here way cheaper than anywhere else I've checked, but they are always super friendly and helpful. Just remember that they close at 7PM, which is before the rest of Costco closes. read more

I am the biggest fan of Costco but not so much for their pharmacy. However, when I moved to Sudbury for university, I had to change my pharmacy due to my medication that I have been on for 15 years ,for nerves pain in my face. I had never, never, had a single problem handing back the used ones. But before ,I was even handed my first Rx the pharmacist implied that he was going to have a problem with me handing back my returns. For many months, I trusted, and stupidly handed back my returns and walked away to the same pharmacist who said that there would be missing meds. Like clock work, Well, Well, what do you think, the same pharmacist counted my returns to be short JUST AS HE HAD PREDICTED.This is the Biggest Breach of TRUST.Costco this is SHAMEFUL read more

Worst Costco ever, especially the Pharmacy. I've dropped off multiple prescriptions, they never fill them, never call me with a status. I have to call back every day to check status, only to find that they haven't done a thing, or contacted my doctor. When they do finally fill the prescription they don't call to tell me that it's ready, and they put it back on the shelf and I have to repeat the entire process again. Ridiculous! I've confirmed my phone number with them 5 different times, they have the correct number, they simply don't call me. What kind of pharmacy doesn't automatically notify you when your prescription is ready? Costco should follow the example of Safeway, Walgreens, Rite Aid, Walmart etc. and learn how to properly run a pharmacy. I just shredded my Costco card, I will never set foot in another Costco again. It's not worth saving a few dollars on groceries and prescriptions to deal with incompetent fools, the ridiculous parking situation, and the overcrowded stores, where every day feels like Black Friday madness. read more

I hope by my writing this review, I help someone avoid the stress that I've had to endure over the last few days. Costco is substituting more expensive brand name drugs in leu of generic and not telling the patient. My doctor ordered a medication, I checked the pricing tool (30$) and proceeded to pharmacy. I got there and they tried to charge me 435$. I explained that the pricing tool and my doctor quoted me the $30). The pharmacist told me that was a different manufacturer generic, they would have to order the less expensive drug and to come back tomorrow. I went back today and they once again, tried to charge me 435$. I explained that was incorrect and pharmacist told me that even though they ordered the "cheaper" drug in the system, the distribution center changed it and sent more expensive drug. I said, people come to Costco believing they are saving money on drugs, why would anyone switch out a generic drug for more expensive brand? It defies all logic! The name of the medication is Modafinil. I cancelled my membership and will never shop at Costco again. read more

i love costco regardless. this is just one more reason. my son has this horrible skin thing. the pedi prescribed a cream. i called target and cvs. of course they only had generic and were asking $64 and $58 respectively. holy moly! so i call costco, for the same generic they wanted a tad over $18. seriously!! for real lo!!!! i was there in a heartbeat. they had the RX ready in 20 minutes. tech was friendly. i got some shopping done. my son's skin was cleared up by the next day. i am a happy camper. i should also add that i am fed up with the pharmacists and techs at the foster city target and cvs so my experience here at costco was refreshing. the pharmacists have absolutely no personality or sense of customer service. the techs are nimrods. my old boss had a term called "retail geniuses". these techs are retail geniuses, and have no business working with customers when they hate their lives/jobs. yeah costco!!! read more

While inexpensive, their service is horrible. They may be standing there chatting for a while before acknowledging someone is there, however when the clock turns 6 PM to close they will turn you away and tell you to come back later. If you need a urgent prescription look elsewhere. But if you are okay with waiting and insensitive pharmacists, check with them often times your prescription is cheaper without insurance than even paying co-pay. read more

This pharmacy prices are very high. I got the same prescription at Walmart for 1/2 of the price. Also, I got other prescription for my dog for 40% to 50% less online. I disappointed because I asume that paying membership I should get better price. Please double check before you place your order. It will save you a lot money read more

Used to really like using Costco. Something changed over the last six months. New staff, and our Rx orders got moderately more complex - nothing far out, just more and different drugs to order. Over and over again over the last months, the staff made errors in requesting refills. Over and over again their attitude has been incredibly casual and nonchalant about *their* errors - they seriously act as though any mistake they make is NO BIG DEAL (and that's even with us being polite and patient). Today, my husband is out of Rx for several days because they repeated an error they've made multiple times before. Are they concerned? Heck no. Pharmacy tech "April" pretty much acts like I've forgotten what aisle the aspirin is on - Oh hey dude, it's all good right? No, it's not! "But we fixed the problem" she says. A patient being without the drugs he ordered days before because *you* made an error is not fixing the problem. Huh, says April... like I've just told her she's wearing shoes. KMN. But I don't want to single out April. I've had the same nonchalant attitude from other techs. They just do not care. Errors? Meh! We're so outta here people... all our family's Rx needs will be handled elsewhere. read more

Avoid on Friday evenings and weekends. Waited 40 mins for a flu shot when told it would only take 15 mins. They also gave someone a flu shot before me when they were behind me in line. If Costco is going sell all of these services (immunizations, etc.) they should be properly staffed to handle the traffic. They also didn't process my flu shot claim as "medical" thus it was declined by my insurance. I'm sure they know how to process the claim; they were too busy to even care. I will not be coming here. read more

Love the prices and short lines. It is really as good as it gets!

Looks like the reviews are right. Horrible. My doctor called in an RX Thursday, I called to verified Costco had it Friday and they told me they had the product in an alternate form so they'd call to confirm with the issuing physician. I just arrived on Saturday, and they re explained their issue and they'll call the physician MONDAY. Ummmmm that's what you committed to do FRIDAY morning. Thankfully for me this is a face cream and not s critical RX, but I can only imagine that this occurs to folks in more emergent cases. Booooo Costco! read more

This is the Costco that corporate forgot. Neglected, frozen in time, lacking in most areas you'd expect a Costco to excel in. Limited stock of nearly everything, which seems to rotate unexpectedly, causing trips to nearby Costco locations to get the things you couldn't find here. No photo center. No ink refills. No gas station. No gluten-free selection. Super long return likes. Nightmare parking lot strewn with carts preventing you from parking in that spot you wanted. But let's talk about the good! They have coffee grinders. A food counter with the requisite hot dogs. A tire center. A small, new hearing aid center. An ATM and vending machines. A pharmacy. I think that about wraps it up. Costco corporate: it's time to close this one down, or expand it somehow and build a parking structure for it. Sadly, we will not be shopping at this one anymore, as the Redwood City and South San Francisco locations are far superior and feel like actual Costco warehouses we're used to. The disparity here is depressing. read more

Four stars is really mainly for the fact that they are not open on Sunday and my schedule is very erratic and I really needed to go today. But for the most part they are quite professional. Often there are things they need to order in so you do have to wait but you can try to move up your pick up time when you call online to re-order prescriptions. I've seen some people's complaints they couldn't get a refill but that is most likely because the doctor or the veterinarian does not have refills without them being contacted. I have never had a problem, and they will contact your doctor for you for refills. My 20-year-old cat has diabetes and hypertension and I get her medicines there. I believe you don't even have to have a Costco membership to use the pharmacy which is really nice for some people and they do supposedly offer a special pricing for people without insurance. The male pharmacist I spoke to before is very nice and helpful. My cat is on an experimental diabetes system normally used on people but they are trying more and more on dogs and cats called the lifestyle libre. Very cool system I can scan my cat and monitor and get a graph to get a really good look at her glucose levels which are very inconsistent at her age and health stage. And her veterinarian can log in and see the graphs herself The only issue I had at the register was an Indian woman I have not seen before at the pharmacy who stated "this is for your cat?! " and rolled her eyes. It's not an expensive system and even if it was that's my business and what makes a pet any less valuable than a person? My cat has a neurologist, internist, acupuncturist, a physical therapist, dentist, and ophthalmologist. I would do anything for my cat, so lady I hope you don't have any pets and next time keep your comments and your facial expressions to yourself. read more

Parking is bad, crowded, its like a barn house at this place

Cheapest place to get refills in the bay, with or without insurance. You don't have to be a Costco member to get refills either, also you can call before hand to see the what the price will be to fill your script. read more

Great people always down to help. Low prices great location .

They have good service and professional. I'd like to go there next time. I ordered and paid some drugs. However, I forgot to take them with me. Someone honest brought them in. People at Pharmacy stored one at fridge until I came the next day. I greatly appreciated it. read more

Front desk pharmacy employee had me wait 5 or more minutes only to tell me she can't ring me up as a 381.00 item was in her register that she couldn't back out or cancel. Too bad she couldn't ring me up as I've taken my business elsewhere. read more

I am a huge Costco fan - but this pharmacy is absolutely incompetent for pet prescriptions. I dropped off a vet prescription for flea medicine and since they only carried the 3 pack, I asked them to order the 6 pack. When they called to tell me it was in, I confirmed it was for the 6 pack. But I wasted the trip to Costco because it wasn't the 6 pack. I finally got the 6 pack the next week. When I picked it up, I asked whether I had to wait any period of time before getting a refill. I was told no, there weren't any restrictions on refills. Well, I just tried to order a new 6 pack of the flea medicine and was told that I can't get any refills. I give up. I'm going to a different pharmacy. read more

Great staff at costco pharmacy. Very professional and friendly. But the parking is difficult. Too many customers at lunch time

I takes 45min to check in r/x and I was the only customer not busy then ask to wait another 45min my husband in pain and needs he's meds I wish I drove to cvs San Clemente it would of been been faster Jeanette very very slow read more

Even though the doctor's office called in the prescription earlier that day, the prescription was not filled. We waited 15 minutes in line because the staff that was on the register was on break and the other staff members did not fill in even though the line was getter longer and no was at the register to help. 20 minutes before closing time, two staff members expedite the process so they can close on time. Hope management will become more responsive to their customers instead of ignoring the long line of customers waiting to get their medications filled. read more

Don't know how I survived without this place. Without exaggeration this store has improved my life more than all other retailers combined. From the convenience to the great selection to the amazing prices to the free food samples to the unbeatable return policy. Thank G-d for Costco. read more

Kaiser ran out of the High Dosage Flu Vaccine after little more than a week. My Dr. recommended the high dosage version since I'm in my 70's and have diabetes. I received the shot last Saturday and the pharmacist said, based on my age and diabetes I should ask my Dr. if I'd had the Prevnar vaccine which is a "booster" to the Penumovax vaccine that I had received. I contacted my Dr. and he set it up so I can get the vaccine anytime at the injection room. Thanks to Costco Pharmacy for pointing this out to me;. And, the shot was painless too! read more

People working at this location are knowledgeable and professional. They answer the phone with courtesy and waste no time in getting what I need. The prescriptions are filled correctly and promptly, and insurance is all figured out. This place deserves five stars! read more

It is located in a very convenient location, but smaller than most of the other Costco stores. There is no gas station and variety of items (especially organic groceries) are limited. read more