I want to personally thank the crew at CVS pharmacy for the support and help they have provided me…read morethe last few days. I understand they must follow rules and regulations but they found a way to help me in my time of need. THANK YOU! They have gone beyond my expectations when they could have just said NO Thank u for your professional attitude and willingness to help. This is way I always come to my CVS store when I need help! Thanks

Picked up online order same day. Yet I get daily reminders to pick up four days later. Called store…read moreno answer. Called CVS customer service they said they could call the store. I did that! Can't you just CLOSE my order? Now I have to physically go back into the store to deal with this simple task. Thanks for saving me so much time.

Went today to grab some necessary items and the doors were locked with a sign posted Closed as of…read moretoday December 9th 2025.

I am no stranger to how short staffed retail pharmacies are, workers work long hours and theres a…read morelot of behind the scenes work with answering phone calls, calling back prescribers, etc. however,this pharmacy consistently underperforms. Particularity the techs, I have interacted with the same young woman multiple times about my child's medication and every time she cannot look up the medication and will need to ask her coworker. I have even called before for medication and was told it was ready, only to be told when I am in person that it's not available. Furthermore the automated telephone system for refills states my RX will be ready by the following day. yet when I go two days later I am told the medication is not ready and in fact not even in stock. It's a lot of wasted time. Walgreens please train your workers and also fix the telephone refill system.

This place is GREAT!! Manager Shannon really works hard for…read morethe customers. Pharmacy Manager Tami is my go to with med questions. Staff, service and merchandise selection is just right for this neighborhood store. Karen

The most useless customer service in the pharmacy. Only thing they worry about is the lunch brake.read more

I was shopping and was surprised to see what I thought was deodorant not locked up. I asked Noelle…read moreand she said that's body wash and suggested maybe I would want to try it. I threw into my shopping cart. Very helpful. I asked one of the other ladies for an eyeglass repair kit and she walked me over and handed it to me. I walked by that area three times without seeing it. She saved me. Maria was so sweet as she checked me out. She smiled and applied all my coupons. All three of the ladies were polite, smiling, and helpful. Awesome staff.

this pharmacy is ridiculous. In January i had to go 5 times for the same prescription each time…read morewas told something different, then 1/28/26 they told me they will order my novo needle tips for me, but they have NO insurance Info ???? after rude service so i checked all through February and said out of stock, then in March it said need approval ( I have a voucher from Novo Nordisk, which they entered in the computer Every TIME. i checked 4/17/26 and it said OTC, see sales clerk, so i went 4/18/ (today) and was told by Pharmacist , still out of Stock, not a very common item. Are you kidding: you said you ordered it 2 months ago. Just too much to deal with. Bad customer service

This is the closest Target so go to it frequently by default. The store itself is usually clean and…read morestocked. But the off chance of needed a staff member in the aisles they're not to be found. The layout is a bit strange. Since the upstairs is closed off to parking and the mall. You can only park downstairs or enter through first level mall side. Definitely like the Serramonte Target better for the area.

Went into the store on 4/26/26 from around 9:15 - 9:45 am. Saw a woman with her dog (a non service…read moreanimal). Went to the travel section for toiletries and saw three opened/stolen items, despite several cameras above that aisle. There wasn't a security guard at the entrance where they normally are to tell the woman about the dog, and I noticed no other employees noticed either. Before I left I mentioned all this to the woman at Guest Services (who would've/should've seen the woman and her dog. She had no answer to that or the stolen items and lack of security.

This is by far, the best-stocked Walgreens of the local Peninsula Walgreens that I have visited…read more The store is huge, well laid-out (easily shop-able), with wide aisles, easy to view shelving, and plenty of inventory. Every other Walgreens that I visit locally are often out of essential toiletries, health & beauty products, and household necessities such as cleaning products, toilet paper, and batteries, but this one has it all. It also has a lot of employees covering the floor, which is helpful to find products or retrieve the locked-up high-theft items such as toothpaste and hair care. They have a very active & centrally located photo counter, which doubles as a customer service counter right by the front entrance facing the El Camino Real. The employees that work at this particular store are plentiful, polite, professional, and helpful (when you ask for help). The store is clean, bright, spacious, and easy to navigate, every section is clearly marked, well-stocked, and organized like a pharmacy should be. Checking out is a different story. The only cashier's/cash register are at the rear of the store facing the parking lot. There is usually only one cashier, despite it getting pretty busy here. I'm not sure why they planned the store with only 1-2 registers that are away from all the action (main entrance, pharmacy, customer service/photo desk), but it's fairly awkward to have to walk all the way to the back of the store to pay, then walk back to the front of the store to exit, it's alot of walking around back & forth, lol. I guess that's one way to get your exercise in, as well as to tempt the customer to make impulse & spontaneous purchases, or so I think. Anyways, the checking out process is perhaps the worst part of this store & its layout. The cashier's never seem well-trained, motivated, or as helpful as the rest of the employees in this store. Maybe it's a hierarchy, seniority, experience thing? I think the overall shopping experience would be better improved with more trained, energetic, and knowledgeable cashiers, that is you last point of contact in this store and it leaves the final impression as you exit this store. The lines get long and sloooow! As to the pharmacy, the line moves along. It is well-staffed, and the support staff is friendly and professional. The lines tend to swell during peak hours (morning, lunchtime, after work) but it moves fairly quickly as there are alot of people working it to move the customers along. The pharmacists are approachable and open to offer help as well as information about your prescriptions. The pharmacy at this branch is very good and I don't mind coming here at all after stopping at the local hospitals & medical clinics found along El Camino Real and San Mateo Drive. Parking is easy in the back with a big, metered parking lot (but you have to pay and it's not cheap). Street parking at the front of the store is a bit more difficult and sparse. Overall, it's a good experience here, I just wish the cashier/checkout/exit line was a bit more efficient and expedient!

Yes, they are understaffed. Yes, the customer service could be better. That being said, it's…read morerelatively fast and convenient and the workers try. Just manage your expectations and you'll be fine.

This tucked-away pharmacy is your uncle's (or aunt's) pharmacy. It's very old school in a good…read moreway. The folks are very nice and polite, and your prescriptions are filled accurately and timely. What's not to like, right?

We've been using A&O pharmacy for several years now and we've always been an able to count on them…read more They are communicative, helpful and dependable. I also really appreciate the convenience of having the medication delivery service! We are able to get specific medications without an issue when other pharmacies were unable to assist. I also like that when I call it's easy to speak to someone directly and not sit on a long automated message waiting to figure out what number to push.

I've never seen such a brazen attempt to sell rotten and moldy produce. I thought it was just…read moreinattentive management but someone who used to work there told me they encouraged the workers to push the oldest, rotten food to the front so it still sells. I only go here now for the pharmacy, I shop at Trader Joe's or Whole Foods and spend as little time as possible here. The people who come here are sketchy as hell, but once again I blame inattentive management, if you walk 300 yards away and go to Trader Joe's, they don't have those issues.

Heaven forbid you want something from the deli....10 minutes standing there, try to flag someone…read moredown. Everyone behind the counter doing something besides helping a customer and avoiding eye contact at all cost. Guess you can't expect good customer service on what Safeway deems an appropriate wage these days. What's the point of advertising "cheap" deli meals if no one is there to serve/sell any?