I will no longer buy tires at Costco. Current set last 20k miles and they will not honor warranty. Bought tires, got alignment, followed rotation schedule and now they say they didn't wear evenly. East Hanover tire center is not good. Thankfully BJs just opened down the street. Do your wallet a favor and stop using Costco tire read more

Bought my tire from Costco in Syracuse a month ago. Drive down 5 hours for a trip to NYC and the tire blows out on the way down by this Costco and they tell me my warranty is void because they think I slashed my tire and drove on it on purpose to make it worse. read more

No complaints here. Costco special ordered four tires which arrived in less than 24 hours and had them sitting on my car less than a day later. The price was world beating and the service was extremely efficient. Over the years I've done Tire Rack and virtually every type of local retailer in search of aftermarket rubber. All are fine but Costco has less moving parts to the transaction and doesn't nickel and dime with shipping or fees. Five easy stars. read more

Never get tires installed at Costco Tire Center in Wharton. I had an appointment to have my tires installed and still had to wait 2 hours. Then I had to take the car back because one of the tires had an unrepairable flat. Before ordering the tire they had to check it out, told me it would be about 45 minutes. Since I didn't hear anything two and a half hours later I called to check on my vehicle and they told me it would be another half hour. The staff is rude. After finding out the tire was not repairable, the car was no longer driveable so I had to leave it for a couple of days until they got a new tire. When I picked it up the second time, I was told I need an alignment. Interesting because they didn't notice it when they put the tires on a couple of weeks ago and I just had one after the tires were put in. read more

Bought a set of 4 tires. First they broke my wheel lock key, which I had to write up an incident report to try and get that cost reinstated. I get a nail in one tire with less then 25 miles of leaving their shop. I call them and they say bring it in, which I do, and they say it will be 2 1/2 hours. OK, I come back after 2hours and they tell me it will be 2 more hours. So, what is the benefit of using Costco if it takes 4 1/2 hours to get a flat fixed, they break your stuff and mislead you on time to fix. read more

Nice workers and prices, but it's just too busy of a shop and I can't drop the car for half a day. I like that they do free rotation and balancing, but when you have to bring the car back for lug nut tightening? within 100 miles after that service, good luck! i'm having a bunch of vibration on the highway and eventually just took my car to Mavis. read more

Originally I had my tires ordered online and shipped here. They arrived fairly early. I called and double-checked if they were there and the guy verified that my new tires were there, he asked if I wanted to change my installation date to an earlier time I told him no but it was kind of him to ask. I'm uncertain why the low reviews but they were helpful and answered when I called, called me when my car was done within an hour tops. I arrived 15min before my scheduled time for installation to ensure my secured spot because I know how it can delay the jobs on other cars. They called me because I needed my lug nuts replaced and I told them to go ahead and change it for $10, not a bad price. Fast, reliable, and friendly service. There were a few times when I needed help putting air in my tires and the guys helped do so and even recommended me get new tires because the ones I currently had on there had ware and tear on them. Eventually, I ordered my tires online and scheduled installation right after I ordered my tires it was so easy. read more

Costco Tire Center - Tires Near Me - East Hanover, New Jersey

New tires vibrated, but when I returned for routine rotation, they vibrated a bit more. I doubt they were balanced carefully, or even balanced at all. When I had them rebranded elsewhere, the vibration ceased. I do not trust this operation at all. Avoid it, if possible. read more

The clerk in East Hanover , NJ Tire Center had attitude and wont honor the warranty from Michelin, using did not come to Costco Tire center for tire rotations as an excuse to deny the warranty, despite the problem is TPMS that has nothing to do with rotation(And what about staggered tire, does those need to be rotated too for TPMS warranty?). Extremely long time waiting and only got nothing done. Very bad experience. No wonder everyone is recommending discount tire or other Costco Tire centers. read more

Not fond of the wait. Schedule an appointment and it took over 2 hours for a tire rotation after I watched my car sit for the first hour before they drove it back to the shop. read more

The guy at the desk checking in was rude and not helpful. I dropped my car off with a scheduled appointment as soon as they opened and when I went back 2 hours later, they told me 30 more minutes, they were halfway through. I was the third car there in the morning when they opened, and on time for my appointment. No explanation, just that it's going to be 30 more minutes. Not worth the slight discount on tires, especially with deals elsewhere. read more

Bought my tires online. The online booking system wasn't working so I had to call the tire center. Called like 6 times and nobody wants to pickup. Costco online didn't tell me that the tires had to be shipped. Just another horrible customer experience from Costco. Going to take a week to get tires on my car. Not sure it is worth the savings. Could have gone to other shops and had tires on my car by the end of the day. Saved maybe $100 but lost who knows how much in time. read more

Great if you're looking for the most affordable tires but at what cost? They almost always make you wait at least 2-3 hours, aren't clear on when your car will be ready, they are all rude, and unprofessional. Zero customer service, it's just a bunch of 9-5 lifers punching the clock until next payday. read more

I made an appointment at the east Hanover nj tire center. Excellent service. They took my car 10 mins earlier and brought the car in right away. 40 minutes later I was driving home. Thank you for your great service! I had my tires rotated. read more

I had tires installed in July. Every month since then had to go back for low pressure. They replaced tubes on every tire. Went back for the third time and they beaded the rim saying rims were damaged. Ended up going to another tire shop, they told me the rims were never cleaned before installing which caused a slow leak. So out of pure laziness I spent hours waiting for my car. The kicker the last time I went back they beaded the rim as opposed to just cleaning up..cost me another $100 to have this corrected. Do not use them for tire installation. read more

Avoid the tire center at this place at all costs!!! Customer service is terrible here!!! The staff here are rude and make up their own rules/information. They told me that I couldn't make an appointment over the phone until they saw my car and purchased tires. (No other Costco tire center requires this! I've gone to other Costco locations for my tire purchases for years. You can even order the tires online and then make the appointment without having your vehicle inspected by them first so this makes no sense!) I had to make a special trip here for them to look at the vehicle. The person in front of us had to cancel, but the front desk person said they couldn't take in any more work. She looked at the vehicle & told us we had to get a different model tire. We agreed to the other model since it was only $6 more per tire. However, while processing the purchase of the tires, she picked up the phone & told them to hold on while she checked in back to see if they could fit them in! When I asked her about this, she repeated that they weren't taking walk-ins at all. (Apparently she didn't think we heard her?) We made an appointment for the next day since we wanted to get this over with. We arrived a half hour early for our appointment. Same lady then said she had to check the car and ran out the door without asking us the license plate number and didn't wait for us to follow so I'm not sure what/where she was checking or why she had to even do this again. Fast forward to 7:40PM when they tell us they can't do the tires because they claimed they didn't have a tool that fit the lug nuts. My dad had one in the car that he had used to put on the temporary tire, but they refused to use it. When I got there and asked, lady told me that they couldn't get the lug nuts off because they were stuck and they can't replace the lug nuts or studs if something goes wrong. I decided not to ask why the story changed. They wanted us to come back another time with new lugs. At this point, we were tired & irritated...asked for a refund on the tires. Ended up having to go to the main store to get the tire purchase refunded. Next day, I called the Costco customer hotline and they said there is no such policy about having the car inspected before making the appointment. Rep stated she was sending an email to request a manager to contact me regarding. I got a voice msg that was garbled & couldn't make out the name. Called back and the person that answered the phone claimed that all other Costco tire centers were wrong even when I told him the Costco customer service said there was no such policy about inspections before making appointments. I asked for a manager and someone named Chris got on the phone. He wanted me to start the story all over again even when he said he wasn't a manager so I asked for a manager again. Chris told me the manager was away for awhile and didn't know when he'd be back but the supervisor was available. I asked for a manager to call me back tomorrow & he said okay and abruptly hung up on me without even taking down my number. I called the customer line again to tell them what had happened & they put me through to Mike who identified himself as a manager. Mike stated that there is no such policy either and that he would talk to them & that they should have transferred me to him when I asked for a manager. Not only that, he also said that the supervisor was the one who left the voice msg & told him it was handled when it clearly wasn't. He offered to reimburse for the lug nuts if we bought them & had the tires done there, but I told him we'd decided to go somewhere else. Why would we want to deal with these rude people again? UPDATE: Called Costco customer service to let them know that they need to train the staff at the tire center in East Hanover on customer service. Said I had spoken to a Mike who had stated he was a mgr & "#2 in charge." Costco customer service rep made it a point to state that Mike is not a manager but an admin manager. read more

I agree completely this place is the worst!! If I could give a lesser rating I would .The staff know absolutely nothing about anything let alone tires ...I don't relay care the place looks like a prison and the workers look like prisoners . The wait was long and painful . I really don't think it worth 10 dollar savings to subject myself to that ever again . I can't say about other Costco's but the one in east Hanover really is horrible.Net time I need tires I'll be sure to go any where but here . read more

I had a very bad experience at this particular location with wait times as long as 3 hours. When asked why this is taking a long time the receptionist said that I signed up for this. I was surprised at her attitude. Not a happy customer and probably never visit this location again. read more

I read the reviews and I was skeptical about going to this location ( in the past went to the one in Bridgewater without any problem). I called around 12:51 and talked to Reggie over the phone and he answered all my questions, doubts and quoted the price of tires. I decided to go there and I saw him again and he went outside checked the car tires to make sure the car type, tires size, tire style all matched with the information he gave me over the phone, I paid around 1:39 pm and waited until 2:29 pm less than 1 hour and everything was well done. I did not have any issues either with the facility, location or any employee there. I would recommended this location and the quality of service. read more

If there was a no stars category I would use it. Went there to buy tires. Place looks like a prison inside. 8 people in line. 2 very unhappy looking people at the counter, moving as slow as possible. Bad attitudes. Bad vibe. No place to wait but one ugly bench. Ordered tires. They called a few days later and left a message that the tires were in. I called to schedule and appointment. They didn't answer the phone that day at all. I finally got them on the phone the next day. They were surly and belligerent about why they don't answer the phone when they're busy. They said if I wanted to cancel the order, which I did, i would have to come back in to this dungeon and stand in line again to do it. I protested the purchase with my credit card company. This business was a total nightmare to deal with. STAY AWAY!!! read more

The overall tire work is fine. The desk and clerks take FOREVER to complete what seems to me to be simple booking functions. The clerks themselves are great. Their systems must be from the 1970s. read more