The associate at self checkout Tamara was super rude and made me cancel my Costco membership since I don't want to pay a membership to receive terrible customer service. read more

Your fountain drinks are awful. Pepsi taste like half Pepsi and soda water. You can see the colors when it's dispensed.

I have been going here for decades and I had my first bad experience. Andrew in the food court has a bad attitude and should not be in customer service. When a customer doesn't know simply explain it, no need for an attitude. read more

Costco has a 100% satisfaction guarantee policy, we were trying to return goods which we weren't satisfied with. According to Costco's corporate policy, even if another member purchases goods for you as long as you are a member and you have the receipt, you can return the merchandise if it's new and unused. There are some exceptions such as electronics. Our merchandise was nitrile gloves. This does not fall under exceptions to their policy, so that means there's no time limit to returns for unsatisfactory, unused / unopened merchandise. Because we had a decent amount of the product they tried to make up a policy which isn't even advertised and doesn't exist on their website about volume purchases. But we did not purchase in volume these goods were purchased only 2 at a time under a few different members. The nitty gritty is russel the GM is in the business of going against corporate policy and this location will only honor their policy when they want to. The corporate policy doesn't matter to Russell and he is goes rogue and makes whatever decisions he wants. I will be forwarding this to my counsel and moving forward to go above his head. This is ridiculous that I would have to do this. Imagine if the press were to somehow hear about this and put it out there that Costco doesn't stand by their policy. read more

I came here on Thursday 2/23 to get gas. Of course packed but that's OK. I was getting gas for our generator and couldn't imagine loading into my truck. When I pulled up a young employee came over and asked if I needed help! Please! Such a polite young man. I'm sorry I didn't get his name . It was about 2:00 so perhaps you'll know who was working . Do refreshing in this time of need read more

This store is very clean and organized. Employees are always friendly and helpful. I love that they have gas station

Passed through here on Black Friday since they were opening early. Pulling up entrance is on the smaller side as far as Costco goes. Parking lot layout isn't great either. Overall nothing to put this Costco above any other location. read more

The trick to Costco to avoid many customer is to go when they just open which is what we did. This Costco is across the street from my work so I knew that it doesn't get as busy as other Costco. We came here solely to look for the Presto Heater Dish but they didn't have them in the store. We asked a employee and they said it's usually in Aisle 103 or 104. So we just left after that but I saw you can call your local Costco before going to see if they have it in stock. I also took advantage of getting a hot dog and drink deal here, just know that it's outside. There was no container for the sauces so you have to put them on your hot dog physically if you're not eating there. read more

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My go to warehouse. Seriously, well stocked with plenty of parking spaces. I always find what I need here and more. One stop place. Groceries and fill your car with gas. Can't get any better than that! read more

I swear...the employees (that I've spoken to over the phone) at Simi Valley are super nice! I love it! Called (11/18/20) and spoke with GEORGINA. She was so nice and helpful! Really provided great customer service :-) :-) :-) just checking on an item to see if it was in stock before I drove to Simi. Thanks, Georgina!!!! read more

Costco gas, my go to place for top tier gasoline (with additives to keep engine clean). The prices are often 20 cents or more cheaper than comparable gas stations. read more

Terrible ! customer service! Unresponsive, unhelpful, and lacked courtesy. Very disappointing experience.

Who doesn't love Costco!?! Great prices, even on gas! Easy return policy. Employees are always helpful. Worth the membership fees.

This store has self checkout, huge plus for me! It's more convenient to have the food service outside, better flow of traffic and doesn't clog up the customer's space to exit inside of the store. I've rarely had encounters with staff inside of the store, only at the registers. This visit, in the bakery section, a staff member straightening the products gave a recommendation as I looked unsure of what to get. The recommendation was spot on what I was hoping to get and very pleased with my purchases. read more

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We live in Northridge but this is our favorite Costco. Easy parking, never crazy parking, fast checkout. And the most amazing, friendly and helpful optical department! read more

Coming out of this Costco whether for gas or shopping, is a nightmare. Why they only have one exit for both is beyond me, it's bottleneck traffic every time. read more

Costco tire center review. Don't waste your time at this center. In order to guarantee your appointment for replacement, you have to purchase tires and take them with you. If lug nuts are not available then they won't help you. Assistant Manager stepped up and helped fix the issue with another center. I am giving one star for manager helping out but next time try somewhere else. read more

The absolute worst customer service experience from the manager, Melissa. Electronic buyers beware. I purchased a TV from this store on the 23rd opened and plugged it in 25th to find out it was broken. Took it back on the 26th for an exchange only for Melissa to have multiple employees come and check the box we were returning and tell me that the serial number was not the same as on the box and she would not issue me a refund because I was returning something she did not sell me. I asked her if she was accusing me of some shady behavior and she blatantly said yes. Serious accusation from someone. She had no desire to help figure out why they sold me a up tv that was different from the box and only cared about blaming me. She was of no help, absolutely rude and disrespectful, and has horrible customer service manners. Another family who was also returning a tv (who of course happened to be white) did not even get their box checked or had any secondary review, like we did. Was also told that I need to start opening the box and confirming serial numbers before leaving the store to prevent this from happening again. read more

I visited this Costco on the day when the whole parking lot smells like fresh baked chocolate chip cookies. OMG, tempting! Besides that, the first thing I noticed about this store was how clean it is! From the parking lot to the check out stand and the gas pumps, the Simi Valley location is on top of their cleanliness. The selection of clothing items compared to the Oxnard store seems to be far less choice. Good items, just less options. The staff were friendly and helpful and I will return again if I'm in this area. read more

Costco Wholesale - Parking - Wholesale Stores Near Me - Simi Valley, California

I called to check if an item was in stock. The employee said they had it on hand. I asked to hold the item as I had called several places and the item was sold out. The employee said I would be fine if I came and there would be enough for me to buy. I drove 30 minutes one way only to find they sold the last item. read more

We bought a new microwave this year the first week on November and we payed a 150 $ extra fee for installation of the new microwave and hauling of the old microwave . New microwave was delivered this morning after 6 weeks but installation of the new microwave and hauling of the old microwave had been mysteriously cancelled . When we called inquiring ( we had to call , no one at Costco had the decency to call us and let us know ) there were no answers and no explanations, but a simple " there was a cancellation , your case is with a resolution team , we will call you in 24 hours on working days " which I guess it makes ...3 days to know what is happening ? Bah . read more

"Mmm costco" is what I said when I touched down in Simi Valley to go to the courthouse and saw Costco. Few things I need to say though. A) I don't know why they made it so you have to have a costco card to get food from the food court. Y'all know the food is not good enough for that. B) The security cameras by the food court have genuinely not been updated since the place was built I don't think. There is absolutely no way they work. Not that I know from personal experience, though. C) They took away onions as a hotdog topping. Yes, of course, covid exists. Buuuut, you still have condiments out. D) Not to mention, they got rid of the chocolate vanilla sundae and now only have mediocre flavors. Makes no sense. Now, onto the good things A) I don't think they will ever change the prices of their food. Thank GOD. I think the deal is that you get a hotdog and a drink for $1.25. Where else can you get that. B) I mangled the hotdog in photo attached, but brought it home and my family was fighting over who could eat it because it was soooo good. It's not just me who loves Costco this way. C) Everything regarding the food court is perfect besides the things I stated in my list of grievances. That's all I have to say. Xoxo, Suki Dubs read more

Costco Wholesale - My delish hotdog - Wholesale Stores Near Me - Simi Valley, California

I'm bothered by the thought that Daniel looked at me as if I was stealing!!! Their cashier missed to scan an item. Daniel was the one who checked upon exit. I didn't have a good experience. I called and spoke with Erick, branch management. They can check the cameras and my membership number on my purchases which I provided. Daniel told me that I didn't pay for 1 item. My receipt is showing 18 products purchased but he is seeing 19. So he checked again and again. At first I didn't mind at all as he should check. This made me very upset and embarrassed in public. He was trying to imply that I stole that 1 item and did not pay for it. read more

I always love Costco. However, Vanessa who stand at the exit gate give me the new experience. She is the one that enlighten me how Costco crew act to the customer. Anyone know that if you want to renew your membership at the counter you have to go all the way from the entrance and walk through the cashier.... I'm sorry I don't. To be don't know is not a crime. Thinking like this, you walk through the cashier without buying anything!!!! Do u do it? I work in a customer service field, Face of the company. If your job is to interact with the customer. You have to learn how to. There is a lot of course for learning that. But if u can't afford that, use your common sense VANESSA( at the gate, Mid age lady). Uneducated staff. Ps. Do u think after your reaction, does people want to do a renewal!!!! That how Costco Human Resources choose and train the employee. read more

My little sister was playing with my phone and she somehow managed to drop it in between the truck and the bed of the truck. I was so scared I lost my phone forever luckily we drove by the Costco tire center and these 2 nice gentleman named Eric and Austin helped us get the phone out even though it's not there job. I am so happy for nice people like them!!! read more

Easy in and out, plenty of parking. Great selection, the samples favored by many are back. Really like that returns are a separate door and that you don't have to enter the store, as always they are fast and easy. I have not used the pharmacy, snack bar, gas or service station nor any in store services such as eye exam. read more

Employees are arrogant and with attitude. As members, we should be treated with outmost respect. Lining up for food outside is so inconvenient considering the heat during summer and the rain during rainy season. Coupled with lack of personnel manning the food service and the attitude of the employees, this place is not a good store to go to. read more

One thing is getting expensive but the worst part some of them are very rude , and then and you way out they pick and choose which customer they may be check the purchase one by one or they just give a look and keep moving the line , it happened to me I felt discriminated. read more

Costco Wholesale - Recibe - Wholesale Stores Near Me - Simi Valley, California

I went into the store today and walking in, "Bobby", with inappropriately long hair to be anywhere around food, asked for my membership card. I said I had one and kept walking, he said he needed to see my card. I said to him, isn't it true that I can't get out of here without a card? he replied, "Well, some people come in and loiter" I asked him if I looked like a loiterer, he replied, "POSSIBLY! People come in and loiter and eat the food" I'm an ER Nurse, On the board of the Simi Valley Little League, amoung various other things that I do for the community. Please tell me why I should not cut up my card and go to Sams Club? I'm sure they won't insult me when I spend a thousand dollars a month there. Letters to every address I can find are going out tomorrow. Waiting for a reply with scissors in hand. Thx. read more

Costco Wholesale - Bi Monthly. Do loiterers spend this much? Guess I'll ask Sams Club. - Wholesale Stores Near Me - Simi Valley, California

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Costco takes care of their employees witch is always a plus,because if reflects on how the customers are treated. For the most part,yea the lines are long even when it comes to buying a hot dog and a coke for $1.50 you could never go wrong. I enjoy Costco even more during Christmas times.I really like this past weekend with there fresh selection on their large arrangement of flowers and roses for valentine's day. The employees do a great job in keeping all the floors cleared from any debris and spills. The tip for your next visit. An employees gave me a sample of a food item,and placed it in my hand,I then changed my mind and returned it to her and she said she could not take back from me,I would have to throw it away. So for this I commend you for this,you where right.The health department doesn't allow this,so great job. Food safety a plus.The other thing that was also great was the fresh shrimp on Ice and crab legs.Great job. Must of all you can never go wrong with the purchase of their gas. Remember Cards only,no cash. Self-serve. 07/100 Yelp Challenge.(2017). read more

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From their cheap but large portion food court, the lowest price yet still high quality gas, and the full service tire center, to their awesome selection inside; this place is my go to! It definitely gets busy and some of the customers are morons with blocking isles and moving annoyingly slow; but if you go at the right times it's easier to avoid the idiots and definitely worth the savings and convenience. read more

It is the best and the staff are friendly and very helpful. The manager is very good at dealing with COVID-19. He had everything very organized and safe for us in the very beginning of the pandemic. Very respectful of seniors. read more

Store is always busy , but it's Costco so that's normal I guess . I am giving this place 4 stars because their food court is just too messy and not clean . I went for the hot dog 2 times and both time I had a stomach ache after I ate it...I don't think I'm going to order anymore food here because they need to hire more staff to clean the place s little bit more often read more

After a doctors appointment I went by the Simi Valley Costco and decided to put gas and among many other things I purchased a 2 pack set of outside led solar lights. Brand is Smart Yard and price is $29.99. Imagine my surprise when I opened the box and saw water spots on everything and dirt in the spikes?! What a disappointment and not up to the standards of Costco! So I called to speak to sometime and guess what? You can't!!!!! No one picks up and so I called the optical department to transfer me to a manager and guess what? I've been on hold going on 20 minutes now! Wow, terrible service Costco! I'm hanging up now because it's dinner time but I lost confidence in you and your non-existent service. I think you need to step up and fix your unfriendly system. We fork over enough money for you to do so! read more

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I am a senior and get there around 9 AM on a Tues or Wed. First I fill up gas tank (always lowest prices) and then wander around store before I get what is on my list. Of course I always find one or two more items not on my list that I really need. They have a great selection of cheese, meat, frozen items and fresh produce. And their store brand of toilet paper and paper towels are the best but also much cheaper than at any market. I buy all my vitamins and suppliments there. Have you tried their 2 day non-perishable home delivery service? I started using it during covid nonsense and they delivered things like paper towels, toilet paper, cases of soda and protein drink right to my front door. The employees are helpful, shelves well stocked and store is always clean....at least the ladies restroom always is. If I have any room left after tasting all the samples, you can't beat their food court for a hot dog or slice of pizza. I am just so happy we have a Costco in Simi Valley, read more

I had a FANTASTIC experience at Costco! The staff, especially Esteban, went above and beyond to assist me with my, quite disturbing situation at the moment, but he knew exactly what I needed!! He recommended I get an off brand "day after pill" and to my surprise he already had one off to the side and he rang me up right then and there!! I definitely recommend going to this specific Costco for your needs!! Thank you again Esteban!! read more

What can I say, awesome deals, lots of savings, great return policy, and exceptional customer service. Been a member for 28 years!!!

I would say that the managers there are horrible taking care and disrespectful to their employees, especially the cart pushers. I've heard that managers don't do their jobs and do whatever they feel like doing and saying bullshit. Personally, I wouldn't recommend taking that job. Fine if you shop but not for a job. read more

Simi Valley Costco Warehouse: Over last five years Simi Valley Costco has failed to provide the level of customer service one should expect from Costco and Costco is known to provide. The staff including the managers who work at Simi Valley Costco needs training in handling customer service and "emotional intelligence". The manager/employee name Brett doesn't even know how to answer the question from a customer except to keep on repeating single sentence "that is your opinion". The retun merchandise desk staff and the staff working at an inside desk near the merchandise pick-up cage also provide very poor customer service regarding price-adjustment on a mark-down item within 30 days. This Costco should be either be closed or replace all the employees in a supervisory positions. I am a member since 2003 and my family has been a Costco (Price Club) member since 1983. It is a SHAME to Costco, if no action is taken. read more

Good deals as always but many of the staff members are rude at this particular location. I go weekly because it's Costco but I just don't understand how the staff gets away with being so rude. Who is training these people!? The people on the entry and exit are always great. The returns people are also ok. The cashiers and food court, it really depends. I've had some that smile and are friendly and many that barely acknowledge you. I appreciate their expediency but come on. You can acknowledge the person giving your store hundreds of dollars. The people at the cages are the worst of all. No patience or a customer service bone in their body. And I'm an average 40s person. I ain't slow! They just don't seem to care at all about the customer. The latest was a person named Jasmine. Incredibly dismissive. I've decided today I'll no longer default to Costco because this happens to be my local Costco. I realize Costco is a huge corporation, won't see this and will be fine without my business or recommendation. I hate leaving there feeling annoyed, so I'm just tired of it. Plus getting out of the parking lot is rough as others have said. It wasn't always this way with the staff so I really hope they get better. I love Costco deals. :( read more