I ordered fresh tomatoes as a topping on my pizza. For a large pizza that means one thin slice of Roma tomato per piece. I called and confirmed that is 'how it is supposed to be.' They literally told me they couldn't control the size of the tomato. Apparently putting multiple slices on it is simply out of the question. I don't want my money back or a credit. I just wanted tomatoes (notice the plural there). Kind of like when you order meat and get more than one pepperoni. read more

Cottage Inn Pizza - A lonely tomato - Pizza Near Me - Brighton, Michigan

The staff is friendly, food is prepared quickly and it's very good. Cottage Inn has the best salads! This is always my favorite place to get pizza in Brighton! read more

Always fantastic pizza and great costumer service! Best pizza around!! They always are gracious and make a perfect pizza. Kids love it too!!

I like the subs from Cottage Inn but yesterday, I had the Worst customer service of my life... Placed my order on line, walked in, no one around so I said Hello? A young person came to the front, grabbed my order & threw it very Aggressively on the counter & just walked away with no words... I will not be returning. No one deserved to be treated that horrible. read more

Been getting the Italian sub from here and other locations around town and the tri-country area for 15+ years.. (used to have a gourmet mustard seed mustard and bag of chips..unfortunately they stopped these yrs ago:( .... Well today was my LAST time ordering the Italian sub...ppl here seem very nice but having issues getting my order of basic sub correct. Maybe food costs control issue idk ‍ Unfortunately I'm disabled and I can't drive and must rely on delivery. Therefore I'm "stuck" with this unacceptable sub sandwich today (I ALWAYS tip 30%) Often sub isn't as described with veggie toppings..missing items.ie banana peppers or purple onion..I often just deal with it and try not to complain..but today was really bad..the tomatoes slices were a few days past old. Should have been tossed in the trash and NOT put on the sub sandwich...Discoloration and mushy (aka old) basically uneditable..then I noticed a weird taste of the sub bread bun. That too had a stale taste and texture. Usually the sub is pretty good from this location despite sometimes missing peppers or onion..NOT today. Very disappointing to pay for food that was obviously expired.. Wht is a bummer bc I often and regularly relied on this sub sandwich for a good experience.. read more

Cottage Inn Pizza - Tomato and sun bun bread tasted old and expired - Pizza Near Me - Brighton, Michigan

Their pizza is kinda ok. But their customer service has to be completely changed. There is a utter lack of training that if the manager is busy the simplest of orders becomes chaotic! We ordered a simple ham&pinapple pizza with flavored crust and in the "additional comments" box we typed "side of ranch , side of blue cheese" ..... 30 minutes later we got a cheese pizza covered with ranch and blue cheese (it would have been hilarious IF we were not hungry and dealing with patients in a busy clinic). We called to request our pizza to be done correctly , and with an attitude an employee said "you should have ordered it correctly" WOW!! .... and ended up with we will remake it and send it. 40 minutes later NOTHING , so we called back for a third time and talking to the manager ... he did not have a clue! He offered to remake it and deliver it . Once he delivered the pizza an hour and 40 minutes later (30min+40min+30min) he has the audacity to say "next time order it correctly" again. Well needles to say we are now NOT going to eat it because we are afraid that it has a extra side of spit! read more

A big shout out to my man Topher he's basically the pizza guru also has pizza girlfriends

Tara delivered my pizza!!! She had excellent pizza hand off skills! I will definitely be getting pizza again but only as long as it's from TARA!! She deserves a raise! A scholarship even!!! Might as well give her a pension! Tara from cottage inn pizza you have changed my life. read more

We placed a $63 order here for our work lunch. When one of us arrived to pick it up the OWNER was rude and didn't want to accept the certificates I purchased on Restaurant.com. He finally did take the $10 certificate, but had to follow it up with a very crude "and you're welcome!" Like he was doing us a favor. When I phoned back after hearing what happened, he put me on hold. When I told him I wanted to make a complaint he put me on an endless hold. I kept trying to phone back but I'm sure he recognized the number and wouldn't answer. So I phoned from a different number and he picked up right away. When I asked him to not put me on hold again, he did anyway without saying anything. Horrible store owner, customer service, and the worst part is I'm out $20 in certificates because I will never go back there! read more

I ordered 2 subs and the pulled pork sub was absolutely awful it had such little pulled pork on it I almost thought it was a joke and the other sub was burned. Absolutely awful. I will not order again. read more

We thought we'd stray from Jet's for a night to see what else Brighton had to offer and found that Cottage Inn is a definite contender. Most noteworthy, they use FRESH MUSHROOMS! They have great bread, great pizza crust and sauce, and all around serve a quality product. Now we just need to find a place that has that super thick style ranch. Service here was fantastic too. read more

Poor quality pizza. Disrespectful staff. Indifferent management. Sanitation was also poor.

Place has definitely gone down hill. Been ordering from here for 10+ years with no problems. Over the last few months I've ordered a pizza (thin crust) online only to gO and pick up and No Thin Crust. Next time I ordered online for "future delivery" only to have it delivered ASAP. Lastly, ordered online Christmas Eve (website said they were open, received an order receipt online. Went to pickup at 5:00pm and they were closed. WAY too many piazza places to continue to order from here. read more

For starters, I'm a homer for another pizza place in town. That place isn't open due to Covid-19, so my family tried Cottage Inn in Brighton. I have enjoyed Cottage Inn elsewhere but no one else in the house had Cottage Inn before. The Greek Salad was made with Romaine, not Iceberg lettuce, which was cold and crisp, and no wilting whatsoever. I always lower my expectations when eating "pizza place salad" but there was no need this time. The rest of the table was in agreement that it was delicious. The rest of the family ate the Price Buster deep dish. I didn't have any since I don't eat pork, but it looked quite good and they ate most of it. Kind of a stupid name, haha, but I'm sure there's a story there I'm not aware of. I had a Buffalo Chicken deep dish, which was cooked perfectly and the employees did an excellent job accommodating my request to go light on the blue cheese. That stuff has such a strong taste that it can ruin something for me, but they did a great job going easy on it. When picking up during "Social Distancing", customers prepay and provide a description of their vehicle and then call for an employee to bring out the order curbside. We will be coming back and I would recommend you try it out as well. read more

Best pizza I had in a long time, customer service is out of this world. Highly recommend it.

Cottage Inn has the best pizzas in the whole world. I am usually very picky about pizzas and try to order them as healthy as possible and this place really rocks! I love love love it! They have so many yummy pizzas, you can cheese think whole wheat crust and there is so much topping. My favorite one is signature vegetarion pizza where you can choose 5 toppings.. I usually love feta cheese and herbs (liek basil) on pizzas and this one comes with it, if you want.. so this AND 5 more veggie toppings! And the prices are also great. read more

Been a while since we tried this place after being disappointed in the past. Ordered online and that went well. Got home with the pizza, it was good but breadsticks were raw. Like play doh raw. Called the store to let them know, not looking to complain or get something for free, just give a heads up. Manager was pretty rude. Instead of a friendly "thanks for letting us know," we got "what do you want me to do about it?" Will be ordering from one of the other 19 pizza joints in Brighton from now on. read more

Cottage Inn Pizza - Raw breadstick - Pizza Near Me - Brighton, Michigan

This is my 3rd try & cottage in is so out!!! I have had their pizza numerous times in Ann Arbor and have loved it ! Not only did I order an extra large and got a large instead... spoke to the manager said I wasn't looking for a free pizza he offered me absolutely nothing this was the third time SOOO over it. Don't waste your money on the uncooked yeasty raw pizza crust. read more

This is the best pizza in the Brighton area. I wish they would expand and offer the full menu they have in Ann Arbor.

Best pizza delivery in Brighton!! Quality ingredients and delicious pizza. It arrived in a timely fashion and was piping hot. Our new go to for pizza. read more

New to the area - GREAT choice I made! My family is brand new to the Brighton area, and while we're in the middle of doing some rennovation on our new home, I wanted to bring in pizza's for the construction crew. Chose Cottage Inn due to some great reviews. THEIR FOOD IS AWESOME!! The pizza selection was great... the on-line ordering was a bit complex, but got the job done, the bread stix were amazing, and the wings were meaty! We will definately be ordering from these guys again. Great job!! read more

Most of the time the pizza is pretty good, but it's a miracle if they get your order right. Of the last 5 times I've ordered there, it's been wrong 4 of those times. Tonight I picked up my food and it had obviously been sitting for quite some time. My food was barely even warm when I had arrived home 10 minutes after. Definitely disappointed. read more

Probably the most disappointing pizza I have ever had from a Cottage Inn. The ingredients where cold and the sauce tasted old. A relative of mine moved out to Brighton recently and we were going to surprise them when pizza for game day. Surprise! Horrible pizza. Definitely look into other options before going to this location. The staff was nice enough but niceness was worth the price. read more

I love Cottage Inn Pizza, and they make a great pizza there, but the workers have always had an attitude. It's also frustrating that I live five miles from them and they won't deliver because it's a different zip code. read more

This could possibly be the greatest pizza I've ever had! Ordered delivery which arrived early than expected the pie was still hot and all of the toppings were amazing! In addition to a great pizza the customer service was outstanding!!! read more

Order from Cottage Inn Brighton at least once a month... great when Im having guests. Love the wings and the Gluten Free options. Usually have our orders delivered and the food arrives hot and fresh...worth the wait. read more

Under new ownership, freshly remodeled and quality and fresh food. They deliver to all of Brighton zip codes and some 48843 (Howell) zip codes. Try them out. read more

Pizza is pretty much the same all over. I agree with Rebecca, there can be alot wrong with today's Pizza chain's. I have noticed the pies slowly diminsh in taste and ingredients. First the sauce cut back followed by the dough. All i can say is try Whitmore Lake coney @ their bowling center. The food, at least, taste good as does the Pizza. read more

We had the worst pizza ever! Ordered veggie with half the pizza without cheese. Came with cheese and very few toppings. Couldn't find an artichoke or spinach! Done waste your money! read more

I sat here for about 45 mins waiting for a pizza that was supposed to be ready when I got here, if I hadn't paid online I would have left. There were about 15 other people waiting for pizzas and none of the staff is greeting them or checking to see what they ordered. Apparently there are internet issues and nobody's order is going through, employees have been directed not to answer the phones or the will get fired. I was told my pizzas were free after waiting so long, only to find out they charged my credit card for it two days later. This is why Little Caesar's will always be number 1 in my heart. read more

This is my third time ordering. First two times were great. This time I ordered online for delivery and didn't know until after the order went through that they charged $4 for delivery. That fee was not on the order confirmation. Also, this time pizza was very dry. Almost no sauce to be found. read more

I've always thought the customer service was pretty crappy here, but never really cared that much. I've worked in several pizza places over the years and it can definitely suck sometimes dealing with customers all day, I get it. Having a customer service background I don't ask for much and understand that mistakes happen. My latest experience at cottage inn in Brighton was ridiculous though. I was trying to order online but was having issues with my computer so I just called the order in. The girl who answered sounded like I was really inconveniencing her by calling to order pizza at a pizza place. I told her the coupon I had, the price, and what I wanted on the pizza. She didn't repeat my order back to me or tell me how long, just gave me the total and paused. When I picked the pizza up and got into my car, surprise, they gave me a regular bread instead of cheese bread that I ordered. No big deal mistakes happen. I told the guy what happened, he explained that because it was an online coupon the girl probably didn't know about it. She should have asked then, and repeated my order back to me like I've done at every pizza place I've ever worked at but I didn't complain. I even apologized for the mix up. After about 15 minutes the guy gives me my cheese bread. Great, but what about the pizza you put on the hot rack while I waited? I don't even know what happened (they gave my pizza to wrong customer, accidentally threw it away?) but he shakes his head and tells a girl there to remake my pizza, without even acknowledging me or telling me what happened. I guess I'm waiting again. Another 15 minutes goes by and I get my pizza. Obviously I check before I leave this time that it's right. It is, awesome, and it only took one hour. When I've screwed up people's orders I was always very apologetic and gave them a discount, free bread, free pop, something. Although I felt they should have given me something free after screwing up my order twice, I didn't need that. After screwing up my order twice and wasting an hour of my time all I really wanted was a simple "sorry about that", "my bad", even "have a nice day" would have been ok. After I checked and found my order was correct I still said thanks. This guy's response? Nothing. No sorry, no have a nice day, just silence. I can count on one hand the amount of times I have written negative reviews or complained to management over service but this was unbelievable. Maybe I'm just high maintenance but I don't expect to be treated like I'm inconveniencing you by ordering food from a place that sells food, and treated like I'm an a-hole when YOU screwed up my order, twice. It sucks because this is my favorite pizza in the area but I won't be back. read more

I went back after many years and was thrilled to find out it was new owners as of June 2018...really nice guys and found out the owner was a veteran..enjoyed my conversation with the owners and my pizza came out perfect..I also found out they make fresh dough everyday as this was a huge bonus..love the pizza! read more

Over 45 minutes late and missing part of the order. Only thing they were willing to do was leave a credit at the store for me for what they forget. Poor customer service. read more

Great pizza for the price. One of the better chain places. Something for the kids and adults. New service counter looks nice.

I ordered a pizza a few weeks ago and the girl that answered the phone was very polite and professional. When I went in to pick up my order everyone was very nice and the food was hot and delicious. I highly recommend this place don't know what the previous guy Bob was talking about. I thought was great! read more