Good samaritans,! A low tire pressure light 15 miles from home is no fun. Courteous and quick…read morecheck; down a few pounds per square inch. Tire pressure restored. Back on rhe road. Leaves a favirable impression. A clean and calm shop. Wouldn't hesitate to return.

We've had them fix 2 flat tires and attempted to have them inspect our car…read more They are booked out pretty far, so you need to make an appointment. One of the flat fixes, a plug, only kind of took. The tire still has a slow(er) leak, but we are selling the car anyways AND getting a car in to them to work on is a hassle, so we're just topping the air off weekly, bi-weekly. Also the repair cost 2x what I paid last time I had plug done in Boston. Meh. We brought our other car in to have faulty valve stem replaced. Fine job done. Ni While the car was having that valve stem replaced, we asked them to inspect our flawless, unmodified 20k mileage sedan. They refused, saying that they'd need to fail it for tinted windows. The car was delivered to us FROM THE FACTORY with the tint and sold to us brand new from a dealer in Massachusetts. This makes the tint legal (and it is Mass legal tint). It has passed inspection in Mass 4 times. It was an necessary hassle to bring it elsewhere.

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

I specifically asked, before I booked the appointment, if the $133 per tire price they quoted me…read moreincluded mounting and balancing, and was told that it did, and it also included an alignment. When I received the invoice, they charged an additional $105 ($29.95/tire) for mounting and balancing, and $79.00 for the alignment. I called an asked them about this, and they condescendingly told me that I must have misunderstood the yes or no answer to my wholly unambiguous question. If they said that they misspoke, or took any small amount of responsibility at all, I would've been okay with it, but they bent over backwards to put all of the blame on me. This occurred after I decided to give them another chance, even though a few years earlier, they gave me an estimate for my exhaust and asserted that my muffler's flange was bad, but when I went to another shop, they showed me on the lift that this flange was completely intact. They do decent work but you cannot take them at their word when they quote you a price.

Honest, family business with knowledgeable mechanics. Mainly I get my yearly inspection sticker and…read moreoil changes here but when my brakes needed repair I brought my car to this shop and have been very pleased with the results. Friendly and efficient front office. Chico is the best!

Best mechanic in the valley. Fast, Affordable and knows how to fix all of our vehicles and a great…read moreplace to renew emissions sticker.

After seeing a beautiful blue RAV4 that matched our current car, we stopped by and talked to Ken…read moreCernak. Ken has to be one of the most down to earth and professional people I've ever met. He was polite and courteous. Always smiling. We test drove the car and decided we wanted it. He then got us with Scott in the finance department and the experience was exactly the same. Friendly, funny and professional. Not once during this transaction did we feel uncomfortable or misled. It's a rare quality these days. If you're looking for a new Buick or a great quality used car, go see Ken at Cernak. Great small town dealer with huge customer service skills!!

Don't waste your time there they try to rip you off with your trade. Went in to look at a regal gs…read more1st it was one price then they said it should have been hire. They are very unprofessional and not worth dealing with.

I also didn't have the best experience there. Some of the staff were rude, did not go out of their…read moreway. Just couldn't have cared less about people.

I didnt have the best experience there. Some of the staff were rude, did not go out of thir way…read moreto help, just could care less about people skills.

Always does great work for me. I am a repeat customer that has had complicated conditions from far…read moreto road paint. Alex restored the car like new.

Went here based off a good recommendation of a friend. Alex scheduled me promptly for a muffler…read morereplacement and gave me a reasonable quote. They let me bring parts I purchased. Luis did the work and was honest and communicative. There were no surprises here about the fee for agreed upon work or the time it would take to do the job. I'm happy with the job and would go back for future work on my car. Also, they backed my car out of the garage for me no problem when I requested it. One point deducted for some miscommunication about my appt (no one there to greet me), but it got cleared up within 20 mins of my arrival.

The absolute worst customer service I have ever had the misfortune of receiving. Charges the…read moreabsolute highest price he is legally able to and will not budge regardless of circumstances. Refused to accept credit card payment because he determined I would be a likely customer to attempt a chargeback; these were the actual words the business owner spoke to me. Please take your money elsewhere.

I came out of Planet Fitness only to realize I had a flat. It was my brother's car, so I didn't…read moreeven realize I had a spare in the trunk. Triple A sent Roland R from Aaron's Towing. Not only did this guy update me with texts of his location but he called to tell me when he was about 15 minutes away. It was the fastest service call I ever had at 45 minutes or a bit less. Roland was very sweet when I told him that I had the tire, he changed it quickly and I was back on the road in 10 minutes or less. Highly recommend.

I was quoted $150 an hour on the phone The job was to remove my car off my grass on to the…read moredriveway. Basically move my car 30 feet from the snow which took less than 5 minutes. I was then told this was going to be well over $200. I told the driver my quote and he said that it would not be that low. He agreed to make it just under $200. Little things tell a lot about the company. I feel completely misled and price gouged. The first time using your service. Also the woman picked up the phone was not pleasant and like she was doing a favor speaking with me. I will not be using your service again.

We were driving from New Hampshire to Philadelphia to see our son at Villanova. Our car was…read moredriving poorly, shaking and wobbling, so I pulled off Interstate 91 in Holyoke, MA. As soon as I did, the tire felt like it went flat but it actually snapped. We thought the axle or joints were busted but without being able to see underneath it's hard to tell. We had *just* had it inspected and the alignment corrected in NH the week prior to this because we registered the vehicle there as new residents, so we were surprised something this bad would happen so soon afterward. Our roadside assistance had dispatched another company that no-showed on us after 2 hours of waiting. Eventually a cop came behind us and asked about our issue and then said he would get us a tow in 10 minutes. Ernie's Towing was our knight in shining armor. He showed up in 10-15 minutes and took us to Firestone, where they learned it was just a couple of sheered-off studs. The driver was friendly and we appreciate his help! On to better car days!

Please don't go to this place for car inspection. In my experience, they look for very minor issues…read morethat are not truly safety-related. Last year, they failed my car because of old windshield wipers. I gave them another chance this year because they are close to my home, but they failed me again because of a loose front plate. I had it screwed back in and returned, but they still said it was not drilled properly. I then went to another inspection shop with the car in the exact same condition, and it passed without any issue. This place wasted my time and money. It feels like they are focused on finding small reasons to fail inspections and push minor repair fees. I will not be going back, and I'll be telling my family and friends to avoid this shop.

Soooo, I used to really love Pro-lube. However, I brought my vehicle in twice to have a bolt or…read moreclamp replaced on the heat shield and they couldn't fix it either time and finally told me to take it to the dealership to have the repair done correctly. I took time off from work both times I had Pro-lube "fix" it. I brought in the bill from the dealership and they said they would not reimburse me for my cost, nor did they offer me a discount on the oil change I brought my car in for today. I felt there was a verbal agreement they would fix my car both times I brought it in. They could have at least told me the second time it was beyond their level of expertise. I know they probably tried to make the repair, but feel conflicted about their decision. I had been a customer of theirs for years, but think it's time to look elsewhere.

I've been going to Complete automotive for years. My husband told me he's the best in the business…read moreso I bring my vehicles there now too can't say enough good about this company and the folks that work there.

Weirdly conservative waiting room with no airflow or space. Trump and gun magazines everywhere -…read morewhich is obviously deliberate. I'd rather go somewhere professional that can keep their politics where they belong (in this case, the trash). Inspection took quite a bit longer than my usual place, so my rating isn't just about the discomfort.