Counter Point Cafe is located inside the Diplomat. The spot is clean, inviting and convenient with great coffee. To be honest I wasn't expecting a great brew as I'm a bit of a coffee snob but the beans were smooth and not bitter. The customer service was friendly and my only gripe was the paper straws! My straw getting mushy and sticking to my lips isn't my favorite so I took the top off and gulped it like a cavewoman lol. read more

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This cafe is inside of The Diplomat and the only one available. It looks really nice inside but I wasn't thrilled about their iced coffee (which was $6.42 for a medium). I thought this cafe would have better coffee than the one that was given throughout the day at the conference. It tastes exactly the same and is probably from there. It's bitter and tastes burnt--had to add milk to it which I typically do not prefer. The line is really long in the mornings and there's only one person working the register (however, the staffs are friendly). read more

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Pasta was amazing,the price level was perfect.I would come back just for this, the wings were also great

Tomas was very helpful, kind and accommodating. Thank you so much Tomas! He helped me locate a working outlet and helped me carry all of my luggage. We was so thoughtful and caring. I really appreciate it. read more

Tried this place a couple times during my stay. It checks the boxes for breakfast or a mid day snack. Large selection of HUGE pastries and lite food options. Nothing crazy but food and drinks were decent. What made this almost 5 stars was the staff, they were amazing! So friendly and enjoyable to talk to. You will see this on a lot of my reviews the staff made this trip. read more

Thanks Sherril and Simone from the cafe Your great attitude increase my stay Grateful read more

Counter Point Cafe - Coffee & Tea Near Me - Hollywood, Florida

I could not place an order on the app on a new iPhone? The prices actually charged were higher than the prices listed on the app. The scrambled eggs are frozen and warmed pucks. The lines were long as it is the only place for to go breakfast and coffee in the hotel. They had enough help to take orders, but it took a long time to get a bagel sandwich. read more

We stayed at the Diplomat hotel, and there's not a lot around as far as food choices within walking area. The Counter Point Café is a high-quality choice. Everything is prepared on site and well presented. We had breakfast and lunch there and enjoyed our choices, fresh and nicely prepared. What was especially nice was the team there, everyone very friendly, and there never seemed to be a long line which worked out very well. There was one person in particular that stood out, Dorothy was great! She handled a concern with grace on the spot and kindly welcomed me back the next morning. You could tell Dorothy and her team took pride in what they did. The culinary team outback also did an amazing job, they were proud of what they presented, and it was delicious! read more

Counter Point is a great spot to grab a bite in The Diplomat Beach Resort, but it won't be cheap. While staying at the resort B and I walked down to this spot one morning for breakfast, we each got a coffee and a breakfast sandwich, and our total was $30. The sandwiches were hot and tasty, and the coffee was ok, but I couldn't believe it was so expensive. I know it's in a nice resort, and you're on the beach, etc. But, $30 for two microwaved sandwiches and plain coffees is a bit much. I ordered an iced coffee, and it came without any sweetener. I like my coffee sweet, so when it was handed to me I asked if they had simple syrup. I was told a pump of syrup sugar would be $2.00, or I could use the packs of sugar located on a small counter behind me. C'mon.. you know regular sugar won't disolve well in iced coffee. I couldn't believe they wanted an additional $2.00 for a pump of syrup! That's just really too much. Overall, we did enjoy our meal, and the baked goods looked tasty, but based on the service and price I just can't give this spot a higher star rating. If you're looking for a breakfast spot on the cheap, this ain't it. read more

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CARLINE, DOROTY AND ODIEU ARE THE BEST! Every morning when I get my breakfast at the diplomat they make my day! The level of service is outstanding! They Make me feel at home! read more

The team at Counter Point Cafe were a delight to see every morning -- namely, Carline, Doroty, Odieu, & Lucy! They are friendly, professional, & crazy quick & efficient. It is clear that Counter Point takes GREAT pride in all they do including how the cafe is presented to the amazing coffee to their food/desserts & overall customer service. We were greeted with smiles & willingness to ensure outstanding satisfaction across the board & they succeed tirelessly! They receive a LARGE volume of visitors & as we sat back & took it all in, our only criticism is to encourage *the guests* to smile a little more & express greater appreciation for this outstanding team & their incredible service. read more

I stayed at the Diplomate resort and during check out the counter point cafe was the only thing opened that Sunday morning to pick up breakfast on the resort. I almost didn't order but couldn't wait to eat. I was pretty hungry. I ordered with caution because I saw the Yelp reviews before I went lol. However I had an extremely good experience. My phone died so I didn't get a chance to snap it up while I was there! The place was packed full of people. The line was long but it moved fairly fast. It was two people taking orders and about three more people assisting in getting orders out. I order the ham, egg and cheese sandwich on a croissant. The sandwich had been toasted in some type of grill. It was delicious! Nothing was cold. It took a while for it to come out but was worth the wait. I also ordered a glazed donut and one of the detox juice. I got the D4 juice. The glazed donut was good as well. It was less like crispy creme donuts and more like Dunkin' Donuts. It wasn't light and airy it was a little dense but good! The juice was also good and exceeded my expectations. The order cost me a little over $30. I would order the stuff I ordered again. I ordered to go but I also wouldn't mind dinning in next time. read more

I stopped in for lunch while I was attending a convention at the Diplomat Resort. My experience was pleasant and nothing out of the ordinary. The coffee and sandwich I got were both really good. The prices are high - but it's the Diplomat Resort, so what do you expect? Maybe I hit it at a good time, but I don't understand the lower reviews. The Cubano sandwich was incredibly tasty. I would eat here again if I found myself back at the hotel but it's not somewhere I'd go out of my way to visit. read more

Counter Point Cafe - Cuban sandwich - Coffee & Tea Near Me - Hollywood, Florida

Our group descended on the cafe and the lines were really long. The staff was really great in getting orders ready fast. I ate several lunches at the cafe. The team of Sheril, Caroline and Doroty were gracious and helpful. The food was tasty and this is the most value for your breakfast and lunch dollars in the hotel. It's always busy but quiet and a nice atmosphere. read more

Woulnt even give this place one star. Waited in a 30 minute line for a slightly warm "panini" Since when is a panini not grilled? 35$ down the drain. read more

Counter Point Cafe - Pre-made CRAP ! - Coffee & Tea Near Me - Hollywood, Florida

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Located in the lobby of The Diplomat Counter Point is a quick service option. Another creation from Food Network's Geoffrey Zakarian and I would consider a sister restaurant to Point Royal (literally it's next to it in the main lobby). I stopped in for a quick lunch in between spin class and a spa appointment. (There is literally so much to do at the new Diplomat). I picked up one of the fresh salads. It was with kale, quinoa, sweet potato and onions. At first I was weary about the onions but they were sauteed and seasoned so well, I really enjoyed the pairing! I felt the staff was pleasant there are also a few baked goods available and different drinks and coffees. There are a couple of tables there if you want to eat there but I say grab your food and head to the pool area for a nice view of Hollywood Beach! read more

I had read the reviews and set lower standards but my bagel cream cheese and pickled onions and greens breakfast sandwich was delicious. A colleague got the breakfast sandwich with bacon and she thought it was good. Their cold brew with its milk is illy brand, it's decent. Definitely stay away from their avocado toast as it is not fresh. It's from Costco. Service was excellent, the lady in the front takes pride in the work she does. read more

Great atmosphere, tasty food with great staff! Sherril and Lucy are fantastic staff members, kind and attentive! 5/5 I can recommend

The quality is not there for the price. $4 for a small cup of Hilton coffee and $13 for a small yogurt parfait cup. The egg/bacon sandwich was good. They are taking advantage of people staying at the hotel - the menu makes the food out to be fancier than it actually is. You'd be better off going somewhere off-site. read more

The small, simplistically decorated, cafe is conveniently located in the luxurious Diplomat Hotel. I wish my review could reflect my wonderful mood as I had spent my entire day sun bathing and enjoy the hotel's wonderful amenities- but the food was not up to par. The espresso was bitter and tasted nothing like the Cuban Bustelo that this Cuban/Miami Native is used to. The "Banana-nut muffin" was really a banana muffin with three walnuts sprinkled on top. The interior design, convenient location, and decent service was the basis for my generous two stars. read more

Great little coffee shop with friendly workers. No need to travel for a coffee because this little coffee shop has a nice selection of coffee. I ordered a peppermint mocha latte and Carline made it perfect. Each time I came back she knew exactly how to make it. Great customer experience with Carline. Thanks! read more

With a $30 credit for breakfast, I headed over to Counterpoint. I ordered the Green Verde Smoothie ($8), which was perfect. I also got the Greek yogurt parfait ($11) for my daughter, which was loaded with juicy berries on top. So far, so good. I picked up a bottled water for the pool (price not marked, but $4.50 ouch). I also got a medium cappuccino (no prices shown but must've been $6.50-another ouch.) Service wasn't bad, it was a simple counter transaction, though I noticed no smiles or actual show of friendliness by the counter staff. I didn't stick around to eat-in. I headed to the beach but learned that "convention guests" did not qualify for beach chairs so it would be $15. REALLY? There were hundreds of empty chairs. I didn't think to use my HH status, so just went to the pool. read more

The place has decent decor but people at the coffee bar are rude. Coffe is horrible, if you can have it in you room or elsewhere would be way better that this overpriced and bad tasting one I got for like 4 bucks, Avoid the place. read more

Counter Point Cafe - Coffee & Tea Near Me - Hollywood, Florida

It's sad when DD makes it better. Egg, bacon and cheese on burnt toast just awful.. unfortunately only option in the morning if you don't want to leave resort. read more

I went in and order a Japanese Matcha Latte and the first time is was horrible. I went and told the gentlemen it's not made right and he keep saying he's stressed out and after the fourth time the same. I left the latte their and walked away. I said can you just give me a refund but he kept wanting to remake it....will not try this place ever! read more

I was very disappointed by the rude customer service at this breakfast quick-stop restaurant. After ordering a sandwich clearly marked as $12, I was charged $17. When I pointed out the discrepancy, I was told "it's always been $17," and when I recommended they change the sign or charge me $12 I was given a curt "no." The front desk credited me the breakfast but beware of false advertising here. read more

Counter Point Cafe - "$12 panini" that costs $17 - Coffee & Tea Near Me - Hollywood, Florida

SO amazing!!!!! This coffee spot is near the north tower elevators in the lobby, and let me tell you guys, it was incredible. James & Brendan were amazing with the customer service!!!! HUGE shout out to them. They were so kind, so genuine and served us as people, not just customers. My friend and I tried the Organic Banana & Peanut Butter Smoothie (10/10!!!!) and the White Chocolate Iced Latte, both were incredible. But what made it the best experience was the customer service provided by James and Brendan. They are the best!!! read more

I was looking for a quick breakfast and when the breakfast buffet had a long wait so we decided to just come here instead. While I did not get my diamond discount for breakfast it sure beat having to wait and being able to enjoy vacation. I enjoyed the key lime pie tart even though it was not even lunchtime. Shakes and breakfast sandwiches were beyond good and definitely beat my expectations. read more

Obviously the prices are ridiculous but if you're staying at the Diplomat or have time for a great coconut milk latte (yummm), the staff makes it worth the trip. Regine and Dorothy make it a great way to start your day. Fresh juices and yogurt parfaits make this a nice quick option, and the staff makes it lovely. read more

Not good. Everything is premade. Salads are boring. Not fresh. Grilled cheese was not properly cooked. Who screws up a grilled cheese?? Pricey and doesn't deliver on quality or taste. I'd skip it. read more

The first time I went to order a cappuccino, the lady behind the counter had such a nasty attitude and gave me a regular coffee instead. After much huffing and puffing she gave me what I had ordered. The day after that I needed a quick breakfast so I ordered a cappuccino, a chocolate croissant and an almond croissant. They gave me a latte, one almond croissant and a plain croissant instead. Such abominable service! I will make sure to avoid this place from now on. read more

Just coffees and lattes are good. There is not much variety and pizza and sandwich on the display.... look dry and hard as it is there for a long time. Even if you walk in hungry, you will not be tempted to eat there. Overall it is inside Diplomat, so location and seating is good and they are busy because of their coffee, espresso and latte. read more

Ridiculously overpriced, $4 for bagel, $ 10 for about 3 ounces of chicken salad. Way understaffed . One person working is in slow motion. Management must be stupid, because , judging from the long lines, had it been staffed adequately, they would have tons more money. read more

We stayed at The Diplomat visiting from Boston and loved this cafe! Freshly made muffins, scones, and sweet treats. They also make fresh juices and gourmet coffee. They have $5 chocolate donuts, but they look fresh and delicious! The space is bright and modern, with no outdoor seating. The service is OK. Since it hasn't been open very long workers seem a bit overwhelmed. I expect that to settle down over time. I would definitely recommend coming here for a morning coffee and scone and afternoon juice and sweet treat! read more

This place is somewhat similar to Starbucks with a fewer drink options. They have breakfast sandwiches and pastries for a quick bite. And not too expensive. Their coffee is great if you get the right one. It has good seating so you can sit comfortably and enjoy your breakfast. read more

We stayed at the Diplomat and got our daily breakfast from this lobby coffee shop. Great chocolate donuts ($5), paninis ($9) and fresh fruit ($10). Coffee was always hot. Staff was super friendly and efficient. read more

This is where you go to get coffee when you are desperate and have no other options. The service is slow and unfriendly enough to show that the staff know it too. read more

No printed menus. No menu on the wall. You have to look into a glass case to find poorly labeled items. Expensive. No process for announcing you order is up. For being in Diplomat you expect a lot better read more

I was really disappointed with the lack of charm from the staff and their inability to understand or accommodate my gluten free diet.