Response time was amazing. Jimmy called right away and was able to send a tech over right away…read more We have an older GE washing machine. Paulie cleaned it out and seemed to fix it but next day it stopped working again. They came right out and replaced the water pump at no extra labor charge. Now it's working great.

Stay Away! I called…read moreAtlas (Jimmy) to fix my stove, which had a broken burner. While initially he was quite responsive, everything went downhill quickly. He sent someone who not only didn't fix the burner, he broke another one. That person said that they needed more parts to fix both burners and that they would call back when they were ready. We never got a call. This began several weeks of pestering Jimmy on the status of the parts, because he would never call us. He eventually replied that they were on backorder but would tell me when they were ready again. After a long period of silence, we called him back and he mentioned that the parts were discontinued, he just never bothered to tell us and that he wouldn't do anything to compensate us for the stove his team made worse. He said that there was nothing that could be done to fix it. I called a different company, they came in, had the parts (not on backorder) and fixed it within a week. I'm mad at myself for trusting Jimmy for as long as I did, because we could have gotten results so much sooner. Don't use Atlas, they just make things worse.

Tried setting up a service with John to help with a dryer issue. Before booking, we had a few…read morequestions about the service, and he responded by saying "this is not worth my time" before hanging up on us. Very disappointing customer service. If basic questions before scheduling are considered a waste of time, I would be concerned about how customers are treated after booking.

John really tried to fix our dryer, but was really honest when he couldn't. Only charged for a…read moreservice call, which was very reasonable. Highly recommend.

Such great service! Bill tried to talk me through fixing my refrigerator, saying he was going out…read moreof town for a few days. It quickly seemed like I needed a service visit. His helper, Mike came the next morning and accurately assessed the situation and bought me some time on an aging appliance. Both were extremely polite and professional, and dare I say, 'caring'? A real old-timey way of doing business. Greatly appreciated.

High price but good service and a fix to my problem. They…read moreare a relatively small local business and deserve support by us locals

After numerous schedules with another company for a dishwasher install, they refused installation…read morethe 5th time when they FINALLY showed up as we needed a different outlet (which we were never told despite requests for what prep was needed). We got Nicks number and he was out THE NEXT DAY, installing our dishwasher & charging less than the original company (CRST). He was neat, quick, professional! Seems these are rare qualities these days! Can't recommend highly enough! If you're ordering an appliance? Call Nick first, he'll walk you through what you'll need, pick it up, deliver and took our old one away. Outstanding service!

Nick is very detailed and friendly. He explains things well and was flexible with delivery and…read moreinstallation. He wants the job done right and safely. We would highly recommend him. He clearly knows his stuff and doesn't cut corners.

Dan Lopez will charge you for parts, promising to come back to fix your appliance, and then…read moredisappear with your money. Do not EVER give him or anyone from Sonia's Appliance Repair any money before work is completed... especially not credit card info. I will be pressing charges in addition to reporting to the better business bureau.

horrible service, stole my money and appliance still broken. they are scammers. Marissa Ramirez and…read moreDan Lopez should be arrested for stealing people's money and not fixing the appliance. they are liars and need to be taken out of business. they have a fake address .

We needed a repair on our zline oven. It was through warranty. Elliott came over on a Saturday and…read morefixed it for us. Not only was he very knowledgeable of the oven. But he was very pleasant and explained the what the prop was and had the parts on hand to fix it. We will definitely have him back for any appliance issue

We had an unusual problem, with no obvious solution. Above the electric stove top on our kitchen…read moreisland there is an old (Zephyr) range hood with a glass canopy that had been installed too low and intrusive, at least relative to the location of my head when cooking. We had hoped to be able to lift the whole thing a few inches, but had no idea how. Enter Eliot from Applicare. He pondered the situation, consulted a printout of the manufacturer's docs, and discussed with us. The conclusion was that we could probably just eliminate the canopy and retain the key functionality of the hood. 90 minutes of hard work ensued, mostly by him, but ably assisted by my wife and (occasionally) me, and it was done! The charge was entirely reasonable, and we'd be happy to engage him again. And he's a character!