Response time was amazing. Jimmy called right away and was able to send a tech over right away…read more We have an older GE washing machine. Paulie cleaned it out and seemed to fix it but next day it stopped working again. They came right out and replaced the water pump at no extra labor charge. Now it's working great.

Stay Away! I called…read moreAtlas (Jimmy) to fix my stove, which had a broken burner. While initially he was quite responsive, everything went downhill quickly. He sent someone who not only didn't fix the burner, he broke another one. That person said that they needed more parts to fix both burners and that they would call back when they were ready. We never got a call. This began several weeks of pestering Jimmy on the status of the parts, because he would never call us. He eventually replied that they were on backorder but would tell me when they were ready again. After a long period of silence, we called him back and he mentioned that the parts were discontinued, he just never bothered to tell us and that he wouldn't do anything to compensate us for the stove his team made worse. He said that there was nothing that could be done to fix it. I called a different company, they came in, had the parts (not on backorder) and fixed it within a week. I'm mad at myself for trusting Jimmy for as long as I did, because we could have gotten results so much sooner. Don't use Atlas, they just make things worse.

Stove top glass cracked... Was nearly impossible to find anyone who could fix it. I made many…read morecalls. I had about 7 different appliance repair shops tell me they didn't do this kind of work. I called County Appliance Repair, who also couldn't do the work, but Jose was kind enough to recommend John at Affordable. I called Affordable Appliance and they sent someone over in 24 hours. Their repair man, Will fixed it within an hour. Super nice guy too. I highly recommend this company! Their price was also the lowest of all the quotes I got...

Tried setting up a service with John to help with a dryer issue. Before booking, we had a few…read morequestions about the service, and he responded by saying "this is not worth my time" before hanging up on us. Very disappointing customer service. If basic questions before scheduling are considered a waste of time, I would be concerned about how customers are treated after booking.

Such great service! Bill tried to talk me through fixing my refrigerator, saying he was going out…read moreof town for a few days. It quickly seemed like I needed a service visit. His helper, Mike came the next morning and accurately assessed the situation and bought me some time on an aging appliance. Both were extremely polite and professional, and dare I say, 'caring'? A real old-timey way of doing business. Greatly appreciated.

High price but good service and a fix to my problem. They…read moreare a relatively small local business and deserve support by us locals

After numerous schedules with another company for a dishwasher install, they refused installation…read morethe 5th time when they FINALLY showed up as we needed a different outlet (which we were never told despite requests for what prep was needed). We got Nicks number and he was out THE NEXT DAY, installing our dishwasher & charging less than the original company (CRST). He was neat, quick, professional! Seems these are rare qualities these days! Can't recommend highly enough! If you're ordering an appliance? Call Nick first, he'll walk you through what you'll need, pick it up, deliver and took our old one away. Outstanding service!

Nick is very detailed and friendly. He explains things well and was flexible with delivery and…read moreinstallation. He wants the job done right and safely. We would highly recommend him. He clearly knows his stuff and doesn't cut corners.

Dan is a hustler, and a sad comment on his mother's "women's" ownership. Her first name is the…read morecompany's name and she is the likely manager, or even that is a front in all likelyhood. Dan inspected my Bosch Dish washer, and rendered a wrongful analysis of bad water pump re: insufficient cleaning and gave AmEx for new pump, only to discover a bad house waterfilter was the culprit. The part ordering and return saga dragged on through May with deceptive courtesy and sincerity. All of June I negotiated the return of my payment with a variety of illnesses and mishaps being the cause for the delay. Now I see that this is all a dead end. Jeff V. minus 5 stars

Dan Lopez will charge you for parts, promising to come back to fix your appliance, and then…read moredisappear with your money. Do not EVER give him or anyone from Sonia's Appliance Repair any money before work is completed... especially not credit card info. I will be pressing charges in addition to reporting to the better business bureau.

Elliot had been our repairman since we got our blue star range about 16 years ago…read more When he comes to our house we are always uplifted by his gentle and kind ways. He is incredibly knowledgeable, patient and assuring. He has never let us down. I'm writing this review because here we are the day before Thanksgiving with an emergency and he took the time to talk my husband through the problem! Who would do that? Elliot!

Horrible. I paid over $300 for a visit that started with Elliot yelling at me because, for some…read morereason, he couldn't see the number on the large tree at the end of my driveway, and had trouble finding my house. He then had trouble getting indoors, as he is very, very overweight, and had to sit down while examining my kitchen range. He kept admonishing me to "Praise God" for everything, and screamed at the news on my tv, telling me that the Pope "knew nothing about the Bible," and that he, Elliot, was "not descended from apes." I told him I was not religious and didn't care, so he decided to yell at me, instead, because I couldn't see over the range to view what he was pointing at (I'm very short). He then switched to watching videos on his phone, while waiting for a price on what he felt would be the necessary parts. To shorten a long story, the price was high, and I simply didn't want Elliot back in my home, so I paid him for the visit and bought a new range.