Very disapointed in their vehicle diagnostic procedures. After attempting one fix, which proved unsuccessful, they wanted to rediagnose the vehicle and charge a lot more for the second repair. read more

$45 oil change in 2023. Called the day before and they let me drop off my car the very next day. Picked it up after work. Price is great, they work with short notice, polite service. They even cleaned off my battery connectors just because read more

Took my car to O-Reiley's for a new battery, which was $224, but needed to have it installed because of the car's computer. They recommended Courtesy Automotive and I ended up being charged $388. The person checking me out accidentally handed me their invoice for my battery- which was $197. So..... it was easy for me to figure out that they made $191 on a battery install. ($51 charge for the computer reset which seemed reasonable.) The worse part for me is that they didn't have my battery in stock, so I waited to make sure they could get it. If they weren't able to get one same day, I was going to drive over to O-Reileys and pick it up........ wish that would have happened! The service was great there- such a shame that they tried to make such a crazy profit. read more

They'll probably get the work done, but only after the old cranky dude behind the counter tells you he doesn't want to work on your car and that your warranty is a "pain in the ass". Definitely do not take these people a Mini or you'll hear all about it. What's in a name? Nothing at all, "Courtesy" Automotive. Two thumbs down, for sheer rudeness. If you don't want to work on a car, don't take the business. Obviously. Update!!! Took my car to Les Schwab and it doesn't need anywhere the amount of work stated by Courtesy. Schwab found the leak we told Courtesy about but that they couldn't find, and our total with repairs was less than a third of the quoted price from Courtesy. Do not bring them your Mini, they honestly hate them and will jack the price up to drive you off. If they say at any time that they don't like your model of car, just leave. Reduced from 2 stars to 1. These guys are skeezy. read more

George here is absolutely amazing (so is everyone else that I have interacted with). My 2018 car broke down this morning and George and his coworkers took time to do diagnostics on it today, as the dealerships are booked out for months. They are kind and trustworthy, which seems to be hard to find these days. I will recommend all of my loved ones to this automotive shop. read more

Thanks to the crew at Courtesy Automotive. Brad did a great job mounting my tires and George was kind enough to take my payment! They guys are highly recommended by many customers for a good reason. They do good, honest work for a fair price. read more

I have been going to Courtesy Automotive in Monroe for about a year or two now. I am a women with limited knowledge about cars and I felt very comfortable after leaving this place. On my first visit, George and another technician took me back to my car, which was up on a lift, and described to me how tire wear works and what to look for in the tread. I came in asking if they needed to be rotated and he advised me that they didn't need it yet while showing me why. They showed me the air filter and how much gunk was in it but instead of charging me for one they showed me how to change it myself. They now do all my oil changes and regular upkeep. Only place in town I will get my car serviced! read more

they got me in and out within the same day, very friendly and explained why they had to replace the parts they did & kept them to show me which I really appreciated! affordable as well. happy to finally have a place I can trust to go to! read more

When I moved to Monroe, I went to this place for some car service because it was close by, and I think someone in a local shop may have mentioned them. I've never regretted it! They are great. George and Brad are good humored, down-to-earth, businesslike and professional. The mechanics are well trained and do good work, and as far as I can see, their prices are reasonable and fair. I trust them completely. Also, they have a cool office cat (who lives next door but seems to like the attention she gets in the office), a couple of funny pictures on the wall, and magazines you might actually want to read. Courtesy Automotive is a step above, and I am so happy I found them. read more

I am new in the area and was looking for an auto repair shop that I could trust and was reasonably priced. I have brought two cars to this shop for repair. I am very impressed with the professionalism and wonderful service I received from George. I highly recommend this shop to my friends and family. read more

I have been taking my cars here for 4 years now and George and the crew never let me down. They are very nice people and go the extra mile to take care of you. I have brought my car to other mechanics for a quote and had George look at the same issue. The other guys were charging me for things i didn't need. I highly recommend these guys; they won't take advantage of you. read more

We have going to Courtesy for years and have consistently received good, quality service. They have worked on 7 cars for us over the years doing everything from brake service, belt replacements, tune ups, electrical work and new tires. Their pricing has always seemed reasonable and their service is friendly. They are good at explaining things in layman terms too. We have never felt pressured by them to have extra services done. read more

Best automotive place around! The owner is very informative and communicates everything to his customers. Very fair prices as well. I've switched to this shop for all of my families cars and highly recommend coming here. read more

Great service today. They had to order some parts and made sure I was updated on the status of my repair. They also honored a coupon that had expired with no problem at all. Thanks guys! read more

I went to this company for the fourth time and once again I received amazing customer service. George is a delight to work with and everything they do is fair and reasonable. They stand behind their work and their work is thoughtful and comprehensive. I picked up my old Escalade this evening and it drives like a champ. I'm a fan of this team! read more

Being a woman who knows nothing about cars, it can be intimidating to take my car to a shop, even for something as simple as an oil change. Courtesy Automotive is THE place to go! Everyone there is kind, courteous, clean-cut, and trustworthy. I never have them try to up sell me on anything and my car is in and out in a jiff. The facility itself is clean and they are reasonably priced (though I've only gone in for oil changes). I highly recommend Courtesy Automotive! read more

We have been going to Courtesy Automotive for years and they have always been honest, fair, accurate and quick with their service. I fully recommend Courtesy Automotive for your auto care needs. read more

Best automotive shop in the area by far. Owner, George is kind, trustworthy, knowledgeable and always flexible with his schedule to accommodate my needs. Highly recommend. read more

Excellent service as usual, and several hundred dollars below other mechanics in the Monroe / Snohomish area. I used to go to several other mechanics in Monroe, and after feeling like I was getting ripped off constantly as well as being tired of pushy sales managers trying to sell me overpriced parts, I decided to try these folks out based on a recommendation from a friend. I've been their customer now for a few years. Honest, courteous, quick, and economical. They will not try to sell you needless repairs or parts, but they will give you an honest evaluation of your situation and tell you what your options are. I'm sticking with these folks. They are located behind Key Bank off of Main Street. read more

I tried Courtesy Automotive for the first time recently. Decided to start small and see how that went. Just an oil change and tire rotation. They were very friendly to me and my 7yr old daughter who waited with me. Never tried to up-sell or recommend any 'extras'. They were fast and efficient and did a great job at a very good price. They earned by next visit. It is always refreshing to find a place you feel you can trust. Looks like there has been a recent change in ownership. Jeremy runs the shop now and he and his staff were all very nice and professional. I'll be back! read more

I brought my car in to have it inspected for defects as I bought it used recently. They told me the cost of the inspection was 100$. They told me that the check engine light is on (DUH) and it would be another 100$ to figure out why the check engine light was on, this reminds me of the genie with the chrystal ball telling the fool that they want more money to tell them their fortune. 200$ for informational purposes is absurd. STAY away from these guys they are money grubbing. Dont bother with these guys go somewhere else. read more

I had just made a multistate drive in my older vehicle, after having my local mechanic specifically do a thorough inspection. Here in Monroe, I went to a national brand place to get my oil changed. They told me that I needed nearly $700 of repairs!! I went to Courtesy because of their rating on Car Talk, to get an independent 2nd opinion. They got me in fast, looked at it while I waited, and told me that none of it was necessary. AND they even refused payment even though they did spend some time on the inspection. You can't beat that for honesty and service. I'll never go elsewhere no matter what oil change special is advertised on the back of my grocery receipt! read more

These are good folks to do business with. People often are pretty wary of auto repair shops and sometimes with good reason. Courtesy is the exception. I have done business with these people several times over the years and have always received excellent, expert service. They are attentive to my need, address it efficiently and charge very fairly for their work. Often they have gone above and beyond to take care of other issues they observe without even charging me. They do an excellent job of communicating exactly what the problem is and what needs to be done, and have never charged me more than what I was quoted without checking with me first for an okay before they proceed. If you live in the Monroe area, this is the place to take your vehicle. I noticed recently that they are the local U-Haul dealer as well, in case you need a trailer or whatever when you're moving. read more

I do a lot of my own work, but often take cars to them before purchase and for diagnosis. All the guys here have been totally professional, helpful, honest, fair and accurate. they often help me make decisions on used cars I'm looking at, and whether repairs are worthwhile on existing cars. I trust them completely and really enjoy working with them. No pressure, straightforward dealings every time. Most of these guys have worked here for a long time, the owner's been in business for quite a while, and there's very low turnover at the shop. It's such a relief to find a repair shop I can trust. read more

If you're the kind of person who just goes to the cheapest mechanic I don't know if Courtesy is for you. They may be, but I don't shop that way, so I don't know. If you are the type who likes to get to know and trust your mechanic, and are a loyal customer, they are great. I've done all my automotive work there for a few years now, and they have taken the extra time to ask what I want and explain what is going on. The quality of the work has been dependable. One of the owners even gave my wife a ride home when she was having some work done. Highly recommended read more

Great Service with friendly people! Packed my boat trailer wheel bearings while I waited. Easy peazy!