Five stars for convenience, professionalism and trust. A very clean shop, very easy to work with…read more Thank you

The team did a great job of diagnosing my vehicle's apparent transmission issue, which turned out…read moreinstead to relate to an auxiliary battery. They got the job done quickly and solved my issue. My thanks to the crew.

Everyone was super friendly and the oil change was done expeditiously …read more I was the first costumer of the day and they were super nice even cleaned my windows. Thank you

I had a couple minutes to kill so I decided to pop in and get my oil changed. I was welcomed by…read moreKendall and Chris. Both very professional and polite. As they went to work on the service I remained in the vehicle. They both were extremely meticulous and kept me informed of what they were doing next. Kendall showed me a filthy air filter and I said I had a spare at home. She said cool and just wanted me to know I really needed one. It was minutes later that Kendall asked for my payment option and applied a $12 coupon to the bill. It was a great start to my busy day having Kendall take care of me and she wished me a great weekend! Kendall should be formally recognized for her professionalism and attention to detail.

I have been a loyal Jiffy Lube customer for over 15 years and have used at least five different…read moreJiffy Lube locations throughout Snohomish County. Between my personal vehicles and multiple businesses, I've brought well over two dozen vehicles through Jiffy Lube and have spent well over $20,000 over the years. This Monroe location just lost a long-time customer because of one employee: Andrew. I pulled into the bay expecting the same straightforward service I've received for years. Instead, Andrew looked at my truck for a few seconds and immediately quoted me $219 for an oil change. He never entered my VIN, never checked my service history, never verified the oil capacity, never asked me to open the driver's door, and never looked anything up. He simply threw out a number. That immediately felt wrong. I wondered if i new him as i felt he was treating me different and he didn't want me to be there. I backed out, parked, went to the official Jiffy Lube website, entered my VIN and license plate, and the website quoted me $94.99 for the same service. I drove back and showed Andrew the quote directly from Jiffy Lube's own website. His response? "The website is wrong." When I asked him to verify my vehicle in the computer or look up my history, he refused. When I asked if there was a manager available, he told me he was the highest-ranking employee there. When I asked why the website quoted $94.99 but he wanted $219, he claimed the website only included five quarts of oil. I then asked him a simple question: "How much would two additional quarts cost?" He said he didn't know. Think about that for a second. He claimed to know with absolute certainty that my bill should be $219, without looking in the system, yet he couldn't tell me the cost of two additional quarts of oil, then it dawned on me he has been here at least 3 years as this is the location that screwed up my aluminum plate underweight by taking it off with the power gun, they ruined one of the bolts and when I came back in I asked him to take it off manually, from now now , he remembered the color of my raptor and didn't want to deal with it. So he quotes so high that no person would continue. Instead of trying to resolve the issue or verify anything, he told me, "If you don't like it, go somewhere else." A few moments later he refused to service my vehicle and told me to leave, when i asked him to quote the job per Jiffy Lube policy but inputting my truck into the system, as it leavs record. He didn't want to leave any record. Well here were are. Play stupid games , win stupid prizes Andrew. There are about 10 more places like this , to make you popular in Monroe I've never been treated this way at any Jiffy Lube. If this is how Monroe treats customers who have spent tens of thousands of dollars with the company over the years, I can't imagine how they treat first-time customers or grandmas. Toyota corolla? Ok that will be a million dollars Mrs. Granny Jane. Whether this was incompetence, laziness, or simply terrible customer service, I don't know. What I do know is that I was quoted more than double the price shown on Jiffy Lube's own website, nobody would investigate the discrepancy, and I was ultimately refused service for asking reasonable questions. It is false advertisement when a site into which youi input your viechle with your vin, licence plate and they know and have all records in the system. if it would of been 1 or 2 more quartz i get it , charge me per quart, dont Price Gauge me. No wonder you site 90 % of the time empty with guys standing with sign that wave to bring traffic in. Why wait to be dead to get so desperate and when some people come in you Gauge them? I'll be filing a complaint with Jiffy Lube Corporate and taking my business elsewhere. Long-time customers deserve better than this.

If I could give them six stars I would. My son was traveling out of town with our old truck (his…read morein the shop) not really meant for cross-state travel and it began to make a noise. It was Saturday of a three-day weekend and he called pretty sure that his weekend was ruined. Candidos was recommended by a friend and they had him drive the truck right in to check it out! They fixed it then and there for a very reasonable price and my son was on his way. Great old-fashioned value and caring service!

Quoted me a price over the phone and then raised it by 50% when i showed up with my vehicle. The…read moremain guy that runs the office ends up fake answering his phone and telling me to leave when i was complaining. Do not bring your car here. After asking around this place is known in town for doing dodgy work. AVOID THIS PLACE

I want to give Good Year a 10 stars review for their excellent services and their professional work…read moreethics. Thank you for your business. From Joe

Older gentleman at the front desk was super annoyed that I had the nerve to ask for some air for my…read moretires. Definitely would not want to deal with him for something more than just air.

Steve was great. He diagnosed my no-start issue quickly and had me up and running in no time. Very…read morereasonable on price as well, highly recommended!

From the owner: I come to you. Your home, work or anywhere in between. I'll even come out to most campsites and…read moreboat launches. I also offer discounts to veterans disabled adults and single parent households upon proof of situation. I started my company because I hear of to many people getting caught in the 'upsells'

Highly recommend. After my favorite mechanic retired, he recommended Ali's. I have used them…read moreseveral times over the last couple of years. Transmission replacement, new shocks, alignment, light electrical work. The service has always been good and I can trust them. I recommended them to my parents who also used them several times. Always had a good experience and the cars were fixed right.

The dreaded CHECK ENGINE light came on. After my heart sank, I dropped my Expedition off at Ali's…read more The young woman working the front desk was super nice and walked me through what was wrong. They had to order a part and were willing to work around my work schedule so I could get my kiddo from school. They came in under quote and also finished early. It's nice to find a local place I can trust!

NOT HERE. I showed up asked to have my alternator replaced…read moreand made an appointment. Was told it would only take 2 hours. So I need the truck for work so same day works for me. I call asking ETA, was told they would call me before they close. That did not happen. All my work gear and badge I need was in the truck. Had to call in. The next day called 8 times and no one would answer. FINALLY got a return phone call. Manager Victor I think said sorry he can't control when his guys get done. Pick up truck when I got it home I double checked and found vacuum hose not attached. Wires not connected hoses miss clamped and parts miss routed. What's the point of charging me mo ey if I have to fix what you did not do correctly. Now I have to spend more time to take it back to get the part I stalled correctly

I had an emergency with my car's coolant system...I thought. It was a Saturday, and Chavez…read moreAutomotive was able to get me in immediately. It only took a short time to find that the issue was nothing to do with the cooling system and was a non-emergency. They charged me a very minimal amount for running a pressure check on the system. I was out of there in not time. Thank you, Hector.