Great people. Great service. Always providing the customer with the updates. Will be back for the future service of my 2018Nissan Rogue. read more

My experience is always great i also like the up sale from the sale staff,love the updates about my ride

I have taken my 2005 frontier to courtsey nissan since 2006 and never got bad service Scott has been my service advisor for several years and is always kind and helpful. Keeps me updated on things and when hes been off and i had to come in all the other advisors are the same kind and they listen to what you have to say and keep you advised if something delays the delivery time you were given . Everyone is very respectful in the service department . I never have had a bad experience with the service thats why i will always take my truck to courtsey nissan and adding optional financing for the unexpected repairs that are needed is the smartest thing any dealership can do so thank you for adding that option and thats just another reason I will always return to courtsey nissan for service . read more

The service received was EXCELLENT! My insurance company notified us of a recall. Arrangements were made to take my car to Clay. Since there was a two to three hour wait, they provided us with a complementary ride home. I was able to track their working process and they even texted what was good, cautionary, or bad involving the car. The service department is phenomenal! read more

Service Center experience - I have been using Courtesy - now called Clay Cooley for years - even through the remodel of their service center. After I caught on that payment is literally touchless (ie online), I have come to like how I can set up service greeted upon arrival, hang out in the wait room to do my work and receive updates. A service person will acknowledge my responses of the writeup about my vehicle and speak with me if questions. This time, I left that car and came back when I was called and advised that the work was done. The only thing that is a misstep is that since we don't go to the service advisor's desk upon drop off, we don't know where to go to pick up the car when finished (if the advisor is not on the floor). Not sure how to solve for that - and it is not a dealbreaker (because someone helped me in their absence) - but it would be helpful. Car is always returned cleaner than drop off - everyone seems to like working there - service area and wait area are pretty modern and clean. read more

A short wait. Great work and considerate customer service from Scott Rupert. Also a very nice customer waiting area.

Service department is Awesome!!! Every-time I need an oil change or anything Scott is there to help. Thanks read more

We traded my Nissan Sentra in for a used car. The salesman was very kind but the car was disgusting. It was not cleaned and had trash under the seats. We had an issue with an auxiliary battery and it was not covered by the warranty, even after just buying the car, they did not offer to try to make it right. We then had to take the car back for another issue and had to fight for a rental car because they couldn't fix the car. The service manager would not return calls or talk to us in person. It was extremely unprofessional. Our service advisor ended up cutting the labor cost but this was after a lot of back and forth. You would think they would want to take care of the people they sell to. We had gone to them for our car needs and had given them plenty of business. We won't be going back. Hopefully this review helps someone. Don't spend your time or money here!!!!! read more

Thank you so much Sedrick for my 2023 Nissan Rogue Im in love with it! And red is my favorite color I will come back just to see you. I know at first I thought it wasn't going to good well but it did when I almost left with my son Keith and went. And got stopped in my tracks. Thank you for coming out to get me! Because it turned out to be a great and wonderful experience. read more

I'm extremely disappointed in the sales rep who used my lack of knowledge on a leased vehicle as a scare tactic. The worst decision was to terminate my lease early and purchase the vehicle directly from the dealership based on false information that I was provided with. When I tried to cancel the purchase contract, I was told they could not and would not cancel the contract even though I came back the next business day and informed the manager the purchase was made based on false information that was provide on the lease term. This decision snow balled into optional purchases I asked to be removed, that were not, services that were agreed upon to be performed to my vehicle, that were partially completed, and the dealership keeping my vehicle for well over 2 weeks for a standard tune up. During the waiting period I left several messages to 3 of dealership managers that I did not get a response on. I finally called another Clay Cooley location and asked them to have the manager at the Richardson location call me. This location is focused on producing high sales and are willing to take advantage of anyone who is not well informed on the purchasing/leasing of a vehicle. I will NEVER buy/lease from them again. read more

A complaint has been filed with the better business bureau. The members of the sales team here that I dealt with are scam artists and bad faith actors. They want uneducated and desperate people to take bad deals loaded up with unnecessary add-on features, gap coverage, expensive warranties, etc. They want you to finance with them using their loan partners that specialize in getting 500 and 600 credit scores on high APR which screws you over if you have high credit. Jackie is one of the most rude, pompous salespeople I have ever attempted to work with. The first night I came in she told me they intentionally misresent the prices of these old-inventory 2025 new versas for thousands of dollars under MSRP to lure people in and that they have no intention of keeping true to their prices. Completely combative and unwilling to have even a slightly reasonable conversation. The first night I came in the sales manager had to step in when I would not accept the bs reasons I was being told. Their sales manager Bobby agreed to my out-the-door price but didn't have the car on the lot so I said I would come back and today he would not even speak to me so I walked. That is a truly unprofessional and cowardly thing to do. When I came back this morning trying to honor the deal their sales manager made with me I was met aggressively once again in an attempt to make me feel stupid and powerless. Told that no one would make the deal I wanted and that they were nut desperate, nor did they need me as a customer. Their sister dealership in duncanville DID make me the deal I wanted and treated me like family from the jump. They were not desperate and yet they saw an extremely qualified, educated and capable prospective customer and would not let me leave the parking lot without getting me thousands of dollars cheaper than what Richardson or nearly any other dealership wanted to. I hope this review stands as a testament to the arrogance, ignorance, and lack of common decency these salespeople possess and those seeking a decent car deal will stay clear and visit a different location. In a few months time when this dealership still has base model 2025 versas in stock trying to compete with 2027 models + there is a full year and a half of depreciation from sitting around in the Texas weather, they remember how they choose to treat well-qualified customers who are repeat Clay Cooley customers like me. No sales incentives, manufacturer incentives, or rebates are going to then save them from taking a significant loss on these cars then. No ammount of add-ons or lies about the car's value will change that. A "new" 2025 car that's been discontinued by the manufacturer for new models because the consumer is not interested is not anywhere near msrp a year later. The 2024 Versa in the same trim lost 5,252 dollars in value after a year and the same will be true of the 25 Versa. I will not pay 22 thousand dollars + years of interest on a car already only worth 80% of its value sitting in a dealers inventory for 300 days. read more

My mom has a 2008 350Z that needed suspension work asap. I came in one Monday morning without an appointment, and service took me right in, and the vehicle was being looked at within 30 minutes. I was so impressed. Next, I was assigned an amazing advisor named Jia, and he not only took the time to hear my concerns, but proceeded to offer me a variety of suggestions as to how we should approach this service. This being an older car, the solutions were not straightforward. But Jia hung in there with me, until we arrived at a solution that would not break the bank. The vehicle was serviced within 24 hours, and my mom found to her amazement that it drives like new. I am so impressed with the level of service and professionalism that I received from everyone. Especially so with Jia, who was just so wonderful to work with. It is never fun to have to deal with car trouble, but solid experiences like this are very much welcome. Mom is indeed in good hands. Thank you all for your service! read more

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Every since moving from Savannah,Ga to Dallas I have trusted my car with courtesy Nissan never been disappointed yet. I will continue to use them. read more

Setup an appointment for an oil change. They told me it will be 1.5 hours. I arrive and they tell me it's 2 hours. Sure no problem. Guess how long it took them. 3.5 hours for an oil change! Either they are incompetent or they do not want business. Change their name to "lack of" courtesy nissan. If I was buying another car, this place will not be considered. read more

Courtesy Nissan - Home of the 3.5 hour oil change - Auto Repair Near Me - Richardson, Texas

Jia H is the best recommends service, completes the service, and gets me out of there! exceptional service hands down! read more

Zero stars!! **BUYER BEWARE - Sold Vehicle with Pre-Existing Rodent Damage** I purchased a vehicle from Clay Cooley Nissan in Richardson, TX and discovered significant rodent damage to the fuel tank and fuel pump shortly after purchase. When I brought this to their attention, they claimed the damage occurred after I drove off the lot - which is impossible given the nature and extent of the damage. The fuel system had been chewed through by a rodent. This type of damage doesn't happen overnight, and a rodent could not have survived in an operating fuel system. The damage clearly existed before the sale, yet the dealership is refusing to take responsibility. I am now facing either an insurance deductible or $2,300 in out-of-pocket repairs for a problem that existed when they sold me the car. A proper pre-sale inspection should have caught this issue. **Issues:** - Sold vehicle with undisclosed pre-existing damage - Refused to acknowledge or repair damage that clearly existed at time of sale - Poor customer service and unwillingness to make the situation right - Left customer holding the bag for expensive repairs I expected honesty and integrity from this dealership. Instead, I got a defective vehicle and excuses. I strongly recommend having any vehicle from this dealership thoroughly inspected by an independent mechanic before purchase. **Cost to me:** $2,300+ in repairs that should have been the dealership's responsibility I would not recommend Clay Cooley Nissan to anyone based on this experience. read more

Courtesy Nissan - Auto Repair Near Me - Richardson, Texas

Shauna was awesome. Great service! Was completed in a timely manner. Would recommend!

Bob was an excellent technician who provided professional, courteous, and attentive service. He handled my car issue with great care, took the time to answer all of my questions, and made sure I felt confident throughout the process. I truly appreciated his support and outstanding customer service. I highly recommend Clay Cooley Nissan in Richardson to anyone in need of their next vehicle or maintenance service! read more

Quick attention to address the 2 recalls on my vehicle. In and out in the time frame they estimated. Plus did a complete inspection of my car. read more

I had a great experience at Clay Cooley Nissan of Richardson Service thanks to Service Advisor Jia Hsing. Jia was professional, friendly, and kept me updated throughout the entire process. Excellent customer service. I also want to give a shoutout to my previous advisor Joe, who was also excellent and has since moved into Sales. read more

Great service. My appointment was at 715, I was out by 8 on a Saturday and that's amazing Always great customer service read more

My Service Manager is Shauna, the minute I pull up she provides world class customer service. A loaner is there waiting on me until my car is serviced. Not only serviced clean and shined! Thank You Shauna!!!! read more

So Clay Cooley has always been a shyster. Now he actually smooth-talked some idiots into loaning him enough money to buy and build legitimate dealerships. Well, Courtesy wasn't one of them. Courtesy was already its own cesspool den of inequities. Now it's doubled. A very overweight Courtesy Nissan service advisor broke the leather on my 2-seater seats, their detailer 'cleaned' my gauges and doors with ammonia so they are now foggy and peeling, they broke things then billed me. They never fixed any of those items but I got discounts. Now as Clay Cooley, they splashed some chemical on my trunk and refuse to fix it. The idiot money-man manager kept spouting off unfounded nonsense that it is due to sun and age. But the car is garaged, hand washed AND came directly from the bodyshop where clear photos before and after were taken. I never liked Courtesy nor Clay Cooley in general but now I absolutely hate them both. Sadly they are the only dealership nearby. Happily, I know something none of them will ever be privy too. Toodles CCC. read more

Courtesy Nissan - Chemically-damaged trunk - Auto Repair Near Me - Richardson, Texas

Nissan of Richardson has easy, quick service that always comes with a wash. 10/10 would recommend!!

Everything went great, from the checking-in until my car was ready. Thank you so very much!

Shauna is always kind and a pleasure to work with. She treats her customers with respect and kindness. Thank you.

I have never had a disappointing service from this Nissan location. 10/10 would recommend this location

Mr. Bob took good care of me. He made sure I had all of my concerns met. Scott is my regular consultant and this is my first time with Mr. Bob. Good job Mr.Bob!!! read more

Scott is always super helpful and always so nice when we take our car in for service!

Scott is my go to guy in your service department. He knows our car and communicates honestly what repairs are most needed. I trust him and highly recommend him. read more

Review / Complaint Draft I leased a vehicle from Courtesy Nissan on April 24, 2024, and as of December 13, 2025, I discovered that I am required to pay a property tax on the leased vehicle--an amount that is more than half of my monthly lease payment. At no point during the sales or finance process was this disclosed to me. Neither the sales associate, Damien Bates, nor the finance department informed me that I would be responsible for a separate annual property tax that was not included in my lease payment. This is a significant financial obligation, and failing to disclose it is unacceptable. When I contacted Courtesy Nissan today and asked to speak with a sales associate, I was transferred back to the operator instead of being helped. I have left multiple messages for management and have yet to receive a response. It is extremely concerning that a sales associate would either not know--or not disclose--that leased vehicles are subject to property tax paid directly by the customer. That reflects either serious incompetence or intentional deception. As of today, my vehicle has under 5,000 miles, and I feel completely misled, deceived, and taken advantage of by this dealership. Customers deserve full transparency when entering a lease agreement, especially regarding major financial obligations. I strongly caution others: do not lease a vehicle from Courtesy Nissan unless you independently verify every cost. Based on my experience, critical details are not fully disclosed. read more

I always bring my car here for oil change. During inspection I had to have front and back brakes replaced. I love how Shauna called to come show me exactly what was going on with the caliper on my rear brakes. She always look out for me every time. Thanks for being great at what you do Shauna! Take your car here if you're looking for great service read more

Went in for my free oil change yesterday on my new Pathfinder. I was pleasantly surprised at the outstanding service I received, I don't normally go to a dealer for service as it always takes so long and it seems like they they are eways telling you all the things they have to do to fix your car. Everything went smoothly, I met Bob the Service Advisor as soon as I drove in, he was extremely courteous and very professional. Told him about some problems I was having setting up some of the controls on my new vehicle. He was very patient and explained them to me as he set them up. I got my free oil change and was out of there within an hour, much faster that many of the "Quick Service:" places you see advertised. If you need Service, go see Bob at Courtesy Nissan, he's a no "BS" guy and will take great care of you. read more

Working with Emily was great! She made everything easy and quick. I would highly recommend getting your next car at Clay Cooley Nissan in Richardson, TX. read more

my service advisor is so accommodating. he will do anything to keep his promise. always reminding me of my schedule

My service advisor Shauna was great and kept me informed throughout the entire time my Rogue was being serviced. I love that I've always had a good experience at this dealership and thankful that they take care of my vehicle. read more

Dealing with AK (Akanimoh) has always been delightful. We have been long term ongoing customers at this particular Nissan, Now Clay Cooley Nissan. Throughout the years AK always had a smile for us even though he was not always our service advisor. I am on purpose requesting him going forward. His smile and personality is a big asset to the service department! Keep up the good work AK! TOPFLIGHT PEST CONTROL Owner read more

I have not had a bad experience coming here for my oil change! Friendly associates, thorough technicians, comfortable waiting area, places to charge phones, free coffee, snacks you can purchase. Great atmosphere. Oh, and my car gets washed after every oil change, or any repair, at no cost. read more

Shawna, my service advisor, took great care of me. She listened to my issues. Kept me updated. She's the best.

1 STAR -- HOLDING MONEY THAT ISN'T THEIRS I canceled my service contracts at Clay Cooley of Richardson in AUGUST. Those funds should have been sent to my lien-holder immediately -- this is standard at any dealership. Instead, Clay Cooley has held the refund for over two months, and my bank still has not received the money. Because of their delay, I have continued making payments on a contract that no longer exists, while Clay Cooley keeps money that doesn't belong to them. In that time, I have: Visited the dealership 14 times Sent emails with clearly stated questions Called repeatedly Received 0 answers and 0 follow-up The paperwork they FINALLY sent was dated October 16th, even though I canceled on August 15th. That means my cancellation sat untouched while interest continued to accrue on my loan. I have now had to involve the BBB and am escalating to additional regulatory agencies because this dealership refuses to communicate or release funds that should have gone back to the lender. Based on my experience, their actions appear to fall into multiple potential violations, including: Failure to remit funds to the lien-holder in a timely manner Holding customer funds instead of returning them to the bank Ignoring written requests for documentation Everything about this process has been unprofessional, evasive, and disrespectful of my time. I've spent hours driving back and forth, standing in the dealership, and chasing people who refuse to do their jobs. Once they get your money, communication stops. If you value your time, sanity, or financial security, go anywhere else. UPDATE 11/12/25 This dealership has still NOT returned any phone calls or emails. They have failed to respond to the BBB investigation that has been opened due to this as well as the TX Department of Motor Vehicles Dealer Enforcement Division investigation that has been opened because of this. ANOTHER car payment is due in a couple days on a car that was totaled in mid August because they cant seem to figure out how to do paperwork or pay what they are legally obligated to pay. They have been absolutely NO help. This is causing me extreme financial hardship as I am still currently paying for 2 Vehicles at the same time because of their incompetence and / or negligence. I have also sent them a demand letter to Nissan Corporate that they have not responded to. My next step is to contact the TX ATTORNEY GENERAL so they can begin an investigation as well. They were SOOO helpful when I went to purchase this vehicle, but the assistance ceased after that. To add to it, when I went to purchase ANOTHER NEW vehicle at Clay Cooley Nissan (well before any of the above issues came to fruition) I did a little bit more research and discovered CREST NISSAN OF FRISCO was selling the EXACT same car I wanted for $4000 less. So I made the drive to CREST NISSAN OF FRISCO and took my business there. So if not for you sanity, check out a few other dealerships before committing to make a purchase from CLAY COOLEY NISSAN for the sake of your wallet. Will post an update when something comes up. Stay FAR FAR AWAY FROM CLAY COOLEY NISSAN!!! read more