Beware!!! This insurance broker is horrendous. They manage a commercial account for company whos…read morevehicle that hit my parked car, doing extensive damage. I left several messages for the agent after the accident, when I did not hear back from her after 2-hours I called one of the partners listed on the website, Dan Rucker, he was extremely rude, condescending and misogynistic. He questioned if the accident even happened as I had explained (like I have time to call companies and make false claims). He offered no assistance in terms of providing a solution for a rental car or helping me get my vehicle towed to a body shop. He said that was my responsibility to cover, even though it was his policyholder that hit my car. He said he would need to "validate" my claim with the company, even though the company stated that they had already spoken to PLC. I missed a return call from Dan, but he left a message where he stated they would file the claim, that day, with Liberty Mutual. I called him back to get more details on next steps and was put straight to voicemail. He is yet to call me back and neither has Dawn, the assigned agent that I left 2 messages for earlier in the day. As of this post, it has been over 24 hours and I have yet to hear back. Since I did not hear back from PLC by the end of the business day, I called the Liberty Mutual Commercial Division myself, so I could get an update. When I spoke with the claims department, they stated that a claim had not been filed, as I was told it would be by Dan. Insurance is one of those industries where you expect responsiveness and empathy. My interactions with PLC thus far have been completely opposite.

Very excited to have an insurance agency that actually cares and has wonderful customer service!…read moreMuch better than any of their competitors.

We have been with Katherine for over 25 years. She is constantly the best deal (And we check…read moreyearly) and she is right there when we have claims. She is also friendly, responsive and quick. We are staying put.

been with Katherine's agency since the beginning.... nothing has changed since... outstanding…read morecustomer service... Glen is awesome ... quang

I called and the agent put me on hold, waited for 5 minutes and was disconnected. She never called…read moreme back and she has all my information, phone number, address, email, etc. This is not the only time I called, a couple years ago I called Fonk and again customer service was awful, she can't give me a quote.

They have the rudest employee at the Lynnwood location. Don't waste your time trying to get an…read moreactual insurance quote unless you enjoy being spoken to in demeaning manner and hung up on after asking to speak with someone else. Summer Burrus you are giving Vern Fonk a bad name.

Michael and his team are all great at what they do regarding insurance. I had the pleasure of…read moreworking with Victor while switching from a different insurance over to them. Victor, was awesome to work with and explained everything in great detail. He answered all my questions thoroughly and made sure I really understood the insurance coverage I was getting. I felt like Victor really went above and beyond to help me and I greatly appreciate that. On top of getting better insurance coverage, I was also able to save some money which is a huge plus. If you're looking for a good insurance agent look no further Michael and his team are amazing!

Michael and his team are very helpful and friendly! They're also bilingual which makes things…read moreeasier. Overall highly recommend him for auto, home and life insurance.

The team was easy to work with and got a homeowners policy very quickly on short notice.read more

This is my experience with villa insurance My friends I…read moregot into car accident trusting I had full coverage we always made sure we are fully cover only to find out that villa had desired not to fully over my working truck but only after the accident all the rest of my 5 cars had been insured always well they refuse payment if anything then I find out the reason they never send me my policy for 5 years nothing they promise was ever true took them to court I won and now they refuse payment and hired an attorney to put me in jail with lies calling harrasment to my judgment thank God I am a us citizen they though I was illegal Mexican defeating and beating a raza wow I am so sorry all my friends that I refer to them I can only say protect your selfish and make sure you always have full coverage in front don't utilized docusigned easy way to lie and still your money its okay remember golden rule.

Cori is my agent at Empire, she is very personable, professional and easy to talk to. She made sure…read moreall of my questions were answered and explained things in an easy way for me to understand. Not to mention, she was able to find much better coverage for a much better price than what I previously had. I'm pleased with my experience and outcome!

I contacted Ryan at A&R insurance about 10 years ago to inquire about insuring a very unique…read moreproperty. He was able to insure it also with earthquake coverage too. I discovered that switching to him, he was able to save the homeowner association nearly 20% on the whole condominium association policy. He actually came out and saw the property. Ryan reviewed the the covenants for two other properties that I owned, and discovered that one of the covenants were written such that the HOA covered many of the interior improvements. I had redundant coverage and he adjusted my coverage saving me money. Previously I thought that one could just purchase insurance from a representative in a call center. it takes an experienced agent willing to review the specific situation, to avoid wasting money, or leaving gaps in coverage. Ryan has done that. Just recently, a deal to sell the townhouse was doomed to fail because the lender misinterpreted the HOA covenants' insurance requirement for the condo association. In a last-minute order, Ryan was able to implement the required coverage, handled correspondence from the lender, and single-handedly saved the deal. He went above and beyond expectations.

Excellent Customer Service! I was in a hit and run accident. While on the side of the road…read morewaiting for officers to arrive, they took my call and calmed me. Walked me thru the steps and encouraged me to seek medical. I was in shock, it was very helpful and great to have that personal touch. The follow up and continued support throughout my aftercare, answering all my questions, made me feel good about having them as my Agent. I definatley would recommend them, and do.

Great agents working for Teri like Travis Hartman. He handles all of our requests and the price is…read moreright. Thank you Teri and Travis!

Rod always knows who I am when I call. Seems like more of a friend than an insurance agent. Never…read moretries to push policies on me.