Chris Jones has literally been a good neighbor for about 15 years now, and that's not just a slogan…read more-- it's the way he treats people. From the first time I talked to him, he's always been professional, patient, and genuinely caring. Over the years, he's helped me through all kinds of insurance updates and changes, always taking the time to explain everything clearly so I knew exactly what I was getting. I've checked rates online extensively -- believe me, nobody beats what Chris can offer. He finds the best coverage and the best value, and you can tell he truly loves helping people. He's also the friendliest person I've ever spoken with in any business -- I honestly felt like I was talking to an actual celebrity. Chris goes above and beyond for his clients, and he does it all with humor, heart, and enthusiasm. At one point, he even sang the "Like a good neighbor, State Farm is there!" jingle to me -- with full energy and pride. That moment summed him up perfectly: genuine, upbeat, and completely dedicated to making people smile while getting them taken care of. If you want an insurance agent who knows his stuff, delivers unbeatable rates, and treats you like family -- Chris Jones is the one you want on your side.

Chris was incredibly helpful with my 3 car and house bundle. He was able to get me better coverage…read moreand still save me hundreds of dollars. Super happy with his service and highly recommend!

A few years ago, we moved into our house and used the same insurance company we had with our…read morerenter's insurance. We figured since it was bundled with our car insurance, we'd keep it all the same. Fast forward a few years and we're in a pandemic, we were trying to find ways to save money and we finally took a look into our insurance. I reached out to an old coworker of mine for a recipe. Come to find out he works for this company as an insurance broker and we were looking into better rates! It was perfect timing! Chase was very professional, he got back to us quickly with quote options and we were able to save a bunch if we switched to a different insurance company. He did all the paperwork, sent it over to us electronically to look over. We didn't even have to step into an office, which was great since we're in a pandemic! I definitely recommend giving Chase and Key Harbor Insurance a call, they can set you up and and save you money!

Sarah Kim at Key Harbor Insurance Agency has been providing the worst customer service ever!!! I am…read moreextremely disappointed at her communication and customer service skills! I strongly do not recommend her to anyone I know. Agent Sarah has been making same mistakes over and over and never apologies. Very unprofessional and very irresponsible!!! Communication skills are so terrible that she provides incorrect information and make excuses. Sarah does not keep any of her commitments to her customers. There has been a lot of mistakes that she made to me and she does not learn from her mistakes. She told me that I would get $600 refund check for the past year premium so I was waiting and it turns out she lied. She changed her words and did not apologized. I spent so many hours and effort to get defensive driving trainings and spent my own money for training courses. She never admitted her fault and made excuses and never said sorry. This is not the first time. She has been providing the worst customer service again and again!!! I am going to stop my business with your company because of her horrible attitude and poor customer service!!! How can someone not learn from their mistake and repeat similar mistakes over and over??! She has been repeating the same mistake over and over!!!! She has not kept her promises to customers, my family!!! So many time!!!! She never admits whenever she makes mistakes!!!!! I am extremely disappointed!!!! I am not the only one. I see many other customers are upset and I see their reviews on Google!!!

Melissa is one of the sweetest young ladies I've ever had the pleasure of meeting. I bought my…read morefirst rental property and she walked me through three different quotes and took it upon herself to explain the pros and cons of each. She is very knowledgeable in her field. Highly recommend!

I've never gotten insurance on my own. Melissa explained step by step what my coverage included and…read moreexcluded. I compared my my current coverage with farmers with my old coverage and there was a lot less gaps. Very happy and satisfied!!!

Shelby has continually shown great customer service to us, answered questions, had a great attitude…read moreon phone calls, and helped in many ways with our policies! Definitely recommend working with her!

I have been working with Jamileh at Darriane Okada's State Farm office since 2021, and she has been…read moreabsolutely fantastic. When I first needed insurance, she patiently walked me through setting up our auto, renters, and umbrella policies, taking the time to explain all the different coverage options and limits clearly. Over the years, Jamileh has consistently gone above and beyond. She seamlessly helped us transition to a homeowners policy when we bought our house, quickly added a newly leased vehicle to our plan, and has always been incredibly responsive whenever I have questions about billing, auto-pay setups, or policy renewals. She has also been a huge help during stressful moments--like when my car was hit in a school parking lot. She gave me great advice on how to handle the situation with the at-fault driver's insurance and checked in to make sure I was okay. Her communication is top-notch, and she always responds quickly with helpful, detailed answers. If you are looking for an insurance team that is knowledgeable, patient, and truly cares about making the process as smooth as possible, I highly recommend reaching out to Jamileh!

Bait and switch. The second year I used them and the last. First, they ask you to sign a retainer…read moreand give you a quote of $750 - $1500 for business returns and you must put $500 non-refundable down. Then come back with a pre-defined PowerPoint with a minimum price of $2,500. Next, they will never tell you when your tax returns are completed or give you an estimate. I asked them over 10 emails if they could give me the month and they have yet to say they could. So they actually wait until the very last day to file. This happened to me. I also believe I went through 4 different CPAs from my original chat in March to Now September 2023. Don't believe the hype. Find a local CPA who actually cares. This is a horrible service and company.

I was recommended to speak to Charlene after my taxes were super complicated for 2020, and in turn…read moreI would recommend her to others. I am so grateful for Charlene and her services. She was tremendously helpful; and better yet her price was unbeatable.

Wish we never had to meet face to face. With that said, Mark Shapiro has been our agent forever it…read moreseems. When I needed help he was always able to provide an answer. I have just driven up to his office for questions. If he was there he came out to greet me. When out of the office the staff knew me and also were able to help. This is small town service that serves a larger community.

Excellent service and value for Auto and Home! Auto insurance 50% less than Liberty Mutual. Great…read moreservice from Brenda!

Having a local agent I thought would be a good idea, after being the victim in a collision all the…read morehelp I got from them was to call the other insurance company, don't call us. Offered zero service. Finally gave up and went to the local office and left feeling like things were looking up. Now 3 weeks go by and not a peep. Call the office get sent to the main phone hub and am just told again to don't call us try through them. ZERO stars would be my option and complete lack of compassion or hollow fake compassion.

I've been a customer for over 25 years with this office. Every interaction with the office has…read morebeen both pleasant and professional. I had an accident recently driving a rental truck, and this office handled everything for me. I couldn't ask for anything more.

For years, I've worked with various accountants, bookkeepers and CPAs and in all those years, I've…read morealways accepted the fact that response times were slow but not anymore! Deborah and her team are the most responsive group I've ever worked with and it makes all the difference. They always find a way to get the job done before deadlines even when I'm running behind. Most recently, I had some issues with QBO after some sort of software update and after an hour of torture on the phone with QBO support and getting nowhere, I decided to email Deborah and her team. Lois and Ben were able to resolve all 3 of the issues I had despite the fact that after an hour with QBO support, I didn't get resolution of even #1. I am so happy to finally have an accounting team that I can count on!

I've owned my business since 2002 , Debbie has been doing my taxes since about 2005 when my…read morebusiness grew to where B.O taxes became due monthly & I needed someone to do payroll. Debbie has not only taken care of my business taxes but she's also helped with questions relating to ira , sep ira , llc vs corporations . I lost my Mom about 4yrs ago & Debbie helped me navigate that w/ inheritance, real estate & capital Gains. I've referred Debbie many friends Family & other businesses & will continue to do so. I would be lost w/ Debbie