We loved staying at this elegant hotel located on 57th Ave in the heart of midtown Manhattan…read more After spending each day sightseeing and walking through the busy streets of NY, this hotel was the perfect refuge at the end of each day. Our room was on the 14th floor and was somehow sheltered from the bustling noise of traffic and honking horns. The amenities in our room were wonderful. Heated floors, amazing spa-worthy shower with a powerful rainfall shower head. We felt extremely pampered during our stay!

Great location near Central Park, Carnegie Hall and the 57th street subway station. Large elegantly…read moreappointed room. Fantastic bathroom with heated floors, large tub and large shower. Nice lap pool that wasn't crowded at 3 in the afternoon. Worth the splurge.

We decided to choose this hotel as it was next to Times Square and seemed like a nice boutique…read morestyle hotel. The staff was extremely friendly and accommodating. The rooms were comfortable overall and had a decent amount of space. The bathrooms were nice and spacious. The common area was very comforting and inviting. They have snacks that are available 24/7 which was great when wanting a quick bite. The free breakfast in the morning was also delicious. We would absolutely recommend this hotel if looking for a more personal experience and friendly staff. We would return again.

Amazing vintage hotel in the middle of Time Square. We parked next door in the public garage and we…read morereceived discounted parking. We were greeted by the amazing front desk staff. The suite was exactly as described and was soooooo spacious and clean. The beds were soft and fluffy and so was the sofa bed. On the second floor there was unlimited water, seltzer, tea and pastries. There were slippers and robes in our room. Upon check out we had brunch reservations and they held our luggage I will recommend this hotel to anyone visiting time square. It's central to everything NYC!

I only went to Citizenm to meet coworkers and got a matcha latte and it was such a pleasant…read moreexperience! The lobby has so many coworking tables and the bar in the lobby has a self serve water with cups! And a cafe where I ordered a matcha latte. The staff are so nice and extremely welcoming! The WiFi is also free!!! No need to ask front desk about password nothing! What a great experience here! Despite only for a latte! Would absolutely stay there next chance I get!

All Marriott hotels start at 5 stars for me and then I just notice the things that are not as good…read moreas other Marriott I've stayed and start removing stars from the review bars on where this Marriott stacks up too. For this Marriott the location is excellent if you are going to watch a show on Broadway. Very convenient for the play and also get a subway to anywhere else you have to go. The rooms are generally very nice and this hotel also has everything connected and controlled through a tablet which is very appealing to me. They also have a nice bar right in the hotel that is open till late. The only downside is the size. Now hotels in major cities like this like New York or Tokyo are small and pricey. Two things that can sort of negatively affect your opinion but considering they are all like that in the area, you have to compare accordingly. The only real downside for me is that the toilet is literally next to to the shower to the point that you could shower while using the toilet (I took a picture of my hand holding the shower handle on top of the toilet seat as a joke) and the sink is outside to wash your hands after using the restroom. I feel that they could have done a better design for this to avoid it. It didn't appeal to me and it's the only thing keeping me from giving this hotel 5 stars. I will probably stay here again when I go to watch another play.

We really enjoyed our 4 day stay . We were so close to Rockefeller center and the lovely shops on…read more5th. Check in was a breeze, we stayed on the 24th floor. It was not noisy and we had no complaints. Our suite was so spacious and there was so much space for our toddler to run around. She loved building a fort with the sofa cushions. We loved our spacious dining table. We requested for a microwave and they brought one up. They have a Toto toilet which made us soooo happy. They have black out curtains so we had good sleep. Their mini fridge is spacious and they gave us 8 waters. We got to watch people working across the street. They had a business center in the lobby, you just have to ask the reception area and they will set up the keyboard and mouse. It was a very nice stay, definitely recommend. Staff was friendly and very responsive in the app. Will stay again.

Absolutely loved this hotel. Amazing location - 1 block from Grand Central and 2 blocks from…read more Rockefeller Plaza and the subway station. Room was really spacious for Manhattan. The bed was actually really comfy for a hotel bed. We loved the Toto bidet toilet and the huge walk-in shower. The TV was gigantic. Big closet for extra storage. The under bed storage was great too. The black out automatic curtains were super cool. The fridge was spacious and there was a coffee maker too. The only thing that was weird were the light switches. There were 2 different switches and it was confusing to figure out what controlled what. The staff were very friendly. They were able to get us into our room early and they let us check out late. They always greeted us when we got back to the hotel room throughout the day. Plenty of food options nearby. Would absolutely stay here next time we're in NYC.

I would not stay here again. The rooms are very dark, the elevator is slow, there are no towel bars…read moreto hang hand towels, no stool or bench in the bathroom despite it being spacious, no counter space for toiletries. There is a faint smell in the room that feels toxic. While eating at Jams downstairs, the maintenance crew started vacuuming ductwork to fix a leak in the ceiling and they blew black debris all over us that landed in our clothes and food and similarly for several other diners at the restaurant. There was no acknowledgement, apology, or refund. On the plus side, the location is great. Subway stop for the M train is nearby, and it is close to Central Park and Columbus Circle. It's too bad the hotel was a bummer.

Maria and Kim, thank you so much for your kindness the first day we arrived at the hotel. We…read moredefinitely felt welcomed and appreciated. All the staff members were professional, friendly, respectful, kind, knowledgeable, and caring. We loved our room and the amazing patio area with Central Park view. The room was immaculate and peaceful. The hotel is extremely clean. We LOVE the location!! I highly recommend this place. Thank you so much

Loved the service, (thank you Rayaz) loved the view, loved the room but not the price. Ouch…read more We had a very nice corner suite, spacious, with decent amenities. The bed was comfortable. The views phenomenal!

BEWARE! Me and my colleague both had room service enter our room when we had do not disturb signs…read moreon. Fortunately my colleague didn't have anything stolen but I had a $110 stolen from my bag. Brought this attention to the supervisor and was told "loss/prevention doesn't work weekends" I checked out on Monday and they swept it under the rug. Highly disappointed and will have cameras set up for now on. Update: Alex the general manager finally contacted me and apologized about the whole situation and refunded me money plus a inconvenience gift for the situation. This has left a sour taste in my mouth and will be more cautious about leaving my stuff in the room.

We stayed here over Memorial Day weekend. Overall the hotel is decent -- our room was new and…read moreclean, though like pretty much every hotel in Manhattan, it's on the smaller side. One thing to note: the hotel sits right above a sports bar, so it can get noisy when there's a game on. The gym was a low point. The hotel shares its fitness facility with a Planet Fitness, which feels out of place for a mid-tier Marriott -- not quite what you'd expect from the brand.

Prime location! Modern, spacious rooms (for the city)!…read more The elevators though.... Oy. I stayed at this hotel over the New Years holiday and was thrilled to be so close to Madison Square Garden and Times Square. As was expected, check in was a bit chaotic given the time of year. The ground floor entrance was PACKED with luggage on first arrival. After weaving our way through, we located the check-in desk on the 5th or 6th floor. Tons of people but adequate seating to wait for our room to be ready. An upper floor meant having to figure out their dreaded elevator system. It left something to be desired, to say the least. With only 3 elevators that service the whole of the hotel, and a 4th that goes who knows where, it was almost always a lengthy struggle to catch one. No buttons on the interior of the carriage, all elevators were called with a touchscreen device that seemingly tried to pack as many people as possible into one small space, leaving many behind that couldn't fit, before directing the passengers to another elevator to repeat the whole process over again. One day was so bad, it was actually preferable to walk up the stairs to the 14th floor. Woof. The room itself was wonderful. Spacious, with 2 beds. Very clean. Beautiful view of the city and the arena next door. Great way to catch the sun set. Walk in shower with both an overhead and handheld shower attachment. Great lighting. Shower had heavily frosted glass that faced the bedroom area so be prepared for your silhouette to be on full display for anyone you may be rooming with. Nice sized closet, safe, and mini fridge. Big flat screen television. Window shade worked very well to block out the light if you're hoping to sleep in late. Walls can be a bit thin, especially if you have a rowdy bunch of kids right next door as we did. Aside from the elevators, the perks far outweighed the usual peskier elements (e.g., noise,etc.) one encounters when staying away from home. Would stay here again, perhaps during a less busy time of year, if that's even possible.

Worked a show at The Gramercy theatre and 3 artist friends invited me to one of the many fine…read moredining areas and bars of the Chelsea . The first visual of the inside is how elegant and wonderfully restored it all is . Lovely smiling staff KMA very busy cool Friday Finally found a table with help from lovely lady host . We were lavished on service and great food for a few hours . Our server Danny was so efficient and cool and laughed at my cheesey jokes that it reminded me of better days ! He worked hard all night to wait the tables with smile and gracefulness . He along with the staff and great food makes this my new go to place ! Was taken aback by how gorgeous it all was !! Go and lavish yourself !

Nice stop in for outside patio & drinks. Rooms are also nice great decor. Easy to get to since…read moreit's so close to all the galleries.

As a librarian, you know I had to stay here…read more I went in fully expecting a fun, book-themed hotel and secretly wondering if it might be a little gimmicky. I was so happy to be wrong. The Library Hotel is every bit as charming as people say, but what really makes it special is the team. I arrived by car while the building was hidden behind scaffolding, and the front desk was incredibly kind and patient, helping guide me to the loading area so I didn't spend my afternoon circling the block. Housekeeping was so gracious and helpful throughout my stay, the bartender at Bookmarks very kindly helped my friend carry our drinks down to the room, and checkout took less than 30 seconds. Every interaction was warm, thoughtful, and genuinely welcoming. The themed rooms are such a fun touch (I loved seeing how each one was inspired by a different subject), but I also have to give a shout-out to the practical things. I took a few work video calls from my room on the 12th floor, and the Wi-Fi was ridiculously good - honestly stronger than the Wi-Fi in my own house when I'm sitting five feet from the modem. Not a second of lag. The TV also had a ton of premium channels, which was such a fun surprise after long days exploring the city. And finally, a standing ovation for the real MVP: the air conditioning. New York was basically a sauna while I was there, and every time I walked back into my room I was greeted by the most glorious arctic blast. It was so good that my friends ended up wanting to hang out in my room and order dinner instead of going back out into the heat. Perfect stay from beginning to end. I can't wait to come back.

I was excited to stay here anyway, because of course it was on my bucket list, but the stay was so…read morequiet and lovely that I am blown away. I got a petite room since I was traveling alone which I would not recommend for a couple, but for me it was perfect. The bathroom area was the best part and not at all an afterthought. They knew women would be coming and they nailed it, down to the magnifying mirror. Whenever you get to spend time with other book lovers, it's a plus, so I also very much loved being able to talk to people in the common room on the 2nd floor. Often times NYC misses this in their hotels. The books here aren't anything you really want to read so bring your own books but all in all 5+ stars for me!

This is a bustling hotel with a large lobby. I visited for a conference. The hotel has a couple of…read moreexits, but the main entrance is on 6th avenue. All the meeting rooms were clean and organized. We had over 1,000 conference attendees and needed ample space and everything went pretty smoothly. Temperature control was generally good, but got a tiny bit chilly at certain points of the day. The staff were extremely prompt with setting up and removing catering food, but were not the friendliest. They have a free standing pumping station for those that need it. It was easy to access and decently clean, but could've used a wipe down by the second day. They provided a mini fridge in one of the meeting rooms for storage.

AVOID AVOID AVOID! DO NOT BOOK HERE!…read more I came here around April for a work trip and no where on the reservation page did it say that the hotel was under construction. They also offered the price including breakfast. Arrived at the hotel and saw that they only had one working elevator for a hotel that was over 20 floors high. There was a line for the elevator that you had to wait for at least 20 minutes to take. I asked the about the breakfast and they said the restaurant was closed so no hot breakfast. Why is this hotel offering a room rate price with breakfast when there is no restaurant for breakfast?! They told me they had bagged breakfast, which was always gone and coffee was all gone too. Took over 10 minutes to wait for new coffee to arrive. Renovation work bright and early at 8am. I was offered loyalty points for compensation by the manager, Delanie, and these points never showed up. I was also mistakenly charged for drinking their water bottles when I didn't even touch those bottles. They never even told me that I was going to be charged after checking out. I just saw a random extra charge on my credit card. The manager, Delanie, had said this would be refunded, but never saw this refund come through just like the loyalty points.