The smoke detector was constantly chirping during our stay. Front desk mentioned they tried…read morechanging the battery the day before but that didn't fix it. Front desk was rude when I brought the issue up. They suggested that we could leave and find another hotel if the chirping bothered us.

Room was really nice and well maintained. Clean and well supplied…read more PEOPLE were also very nice and welcoming. Great location just off I-5 and near places to eat & shop. I stay at a lot of hotels, and this is a good one. I love that they're part of the Clean The World program. Doing something good for everyone. I'm not the most "GREEN" person, but this is a no-brainer way to help others around the world.

I recently stayed at village inn this place is a dirty place staff was not friendly I seen bed bugs…read morein the bed I showed them and they said it was flea they would not give my money back so I took my kids and went to another hotel I would advise anyone who travels do not stay their their a reason the place is empty and cheap I advise no one to stay their place is nasty worst hotel I ever stayed at for awhile 3 hours I made it so please choose a different place

Very poor customer service here. Had a one night reservation made through Hotels.com. Checked in…read moreon the night I was supposed to arrive signed and paid for my one night reservation, checked out as scheduled. When I arrived home the next day I discovered I had been charged a second time for a second night, due to an error made by hotels.com. I called immediately upon discovering this error only to be told to got to hotels.com. The chatbots at hotels.com referred me back to the Village Inn. When I spoke to them a second time the clerk told me that the person who checked me in LIED and said they confirmed a second night. This is absolutely not true as i would have spoken up then. I signed for, was charged and paid for the one night I reserved, because of their antiquated systems I was not provided a receipt for my stay (so I can't disprove their claim with my bank) nor has the deposit been refunded. Both times I called staff was dismissive and rude. Essentially I paid $600 for one night in a dirty room that smelled vaguely of smoke and mildew, had uncomfortable beds with not enough covers, paper thin walls, zero amenities. Quite frankly a terrible experience overall.

If you enjoy uncomfortable beds and surge pricing for a low tier hotel because of a stupid college…read morefootball game, then this is the place for you. I will say that the desk staff was very nice, otherwise I would have rated lower.

The room was spotless, clean and fresh! The staff was very kind--allowed us to drop our bags way…read morebefore check in, and got me an extra blanket at 11 pm. Very accommodating! The continental breakfast was just fine. It was just perfect for a quick stay when you need a super clean room, shower and bed! Would stay here again! Oh, and the Mexican place nearby-- el pique-- bomb breakfast burritos!

Beautiful location. Our dogs loved romping down to the river. Cozy and lovely room. Our host was…read morewonderful and served an amazing breakfast! So much to see in the area. We had an amazing and restful weekend visit.

This is a beautiful site. The common area is engaging with a warm wood fire and large windows…read moreoffering a view of the river. Our room was tastefully decorated with a gas fireplace and views of the property/river . . . we had everything we needed to be very comfortable. Tom is a most congenial host, sharing many suggestions about things to do and he's a pleasure to chat with. Karen's watercolors and artwork from other artists are abundant and pretty to look at. Breakfast portions were generous, Tom shared some of his wine with us every evening, and we were there for Tom & Karen's special Valentine's Day dinner, which was delicious. We highly recommend staying at McKenzie Orchards B&B!

Always love having the chance to stay here when I'm in town. The rooms are exceptionally clean,…read morehousekeeping does a fantastic job every time. Kate at the front desk checked me in and she remembered my name and I appreciated her hospitality and welcome. I don't always get to do the breakfast but this visit I was so happy to enjoy an incredible spread of scrambled eggs, sausage, bacon, toast, English muffin, breakfast danish, you can make your own waffles, and there is oatmeal with almonds and cranberries and brown sugar. Orange juice and coffee are standard and they have a breakfast kombucha if you want something a little healthier and probiotic. They also have a happy hour with regional wine, bubbles, and local beer for really reasonable prices if you just need a refresher after getting back to the hotel. The location is unbeatable with just a couple of blocks to excellent places to eat downtown like The Davis, and the Eugene Public Library nearby.

A beautifully restored vintage motel - the kind where you park your car in front of the room -…read morewithin walking distance of everywhere you'd want to go in downtown Eugene. The Saturday Market, Lion & Owl, VooDoo Donuts, Metro Cinema, Oregon Contemporary Theater, etc. I love that the room has hardwood flooring rather than some old tired carpeting. And that the ceiling - and some walls - have real wood paneling (not the kind in basements in the '70's). The breakfasts that are included and are generous - fresh fruit, bacon/sausage, eggs, fried potatoes, waffle bar, danishes, etc. The front desk is staffed 24/7. Friendly staff, clean rooms, and again, location, location, location!

Very comfortable atmosphere and beds. My second time here and I'm impressed in the Europe style and…read morehow much they offer.

First time staying here at this hotel. I highly recommend. My hotel room was extremely clean. I…read morelove the updated options. It was quiet. The staff is very friendly and the breakfast was amazing. You have to try the automatic pancake machine. The kids will love it. The breakfast was amazing. I've never had continental breakfast like this. Definitely try the eggs, try the sausage, the pancake maker and the fresh muffins. Absolutely delicious and I love all of the healthy options that they offer. The only thing I could say I would recommend differently is the size of the shower is like an RV shower in a very big bathroom. And I would definitely suggest better toilet paper for Hilton. This place is super convenient and they give you the best recommendations for places around town to eat. Definitely staying again.

Exactly what I would expect from a HIE. Clean and comfortable rooms, super friendly service from…read morethe front desk, plenty of parking (I had a trailer so this was a big plus). Good breakfast and consistent with many other HIE's.

Wonderful hotel. Great location. Staff is super knowledgeable and very friendly. I felt very…read morecomfortable and safe. I would definitely recommend staying here. I certainly will be staying here the next trip I make it to Springfield

Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.

I have stayed at this Best Western Plus multiple times; however, over the past few months, I have…read moreexperienced several issues and been disappointed with the service. Unfortunately, my experience this evening was particularly unsatisfactory. I extended my stay by an additional day and went out this morning at 8:00 AM. I left a sign on the door requesting housekeeping services, such as fresh towels, bed making, and trash removal. I returned intermittently throughout the day from visiting a family member at the hospital, but these requests had not been fulfilled. At approximately 5:30 PM, I returned to my room expecting the services to be completed, but they had not been. I contacted the front desk, where I was informed that the housekeeping staff had finished for the day. I also inquired about the signs I had left, which were printed in English--however, I was told that the house keeping is only Spanish. As I understand, staff members should be trained to recognize and understand these signs regardless of language, to ensure guest requests are properly handled. When I discussed this with the front desk, they mentioned that the only assistance they could provide was towels, which would require me to leave the room and obtain them myself, as no housekeeping was available. I then carefully placed the trash in the designated cleaning areas which was still open and decided to depart for the evening. The front desk stated they could provide me with an email address for customer service to file a formal complaint and mentioned that they could inform a supervisor, but there was no guarantee of resolution. I intend to submit a formal complaint regarding the language barrier and the lack of understanding of housekeeping signage. I believe it is important that staff are properly trained so they can address guest requests effectively. Additionally, Saturday morning was also frustrating. The breakfast service did not open until shortly after the scheduled time, and the attendant managing the breakfast buffet was quite unpleasant, displaying aggressive behavior such as pushing chairs as if she was truly pussed off and without regard for the setup. The breakfast offerings were incomplete at the opening, with no bread, carbs, or pancake batter available, which was disappointing. On a positive note, I appreciated that the laundry facilities included at least one washer and dryer, which were affordable and in good working condition. The availability of laundry detergent at the front desk was also convenient. However, the coffee machines--offering mochas, espressos, and lattes--have been broken since our arrival, possibly even before, and it does not appear there are plans to repair them before the weekend. Overall, I am disappointed with this renovated property. It does not seem to meet the standards expected of a Best Western Plus hotel. As a member at the Diamond or Gold level, I believe all guests should receive consistent and quality service, and I am concerned that this has not been the case during my stay.

Recently stayed at this hotel. I am a rewards member and decided to use points. I was traveling and…read moreasked for a quiet room as explained driving all day and needed to drive again next day, my family just needed sleep. I was put right next door to a sports team which was slamming doors, running hallways, yelling all night. When I tried to address the concerns at the time and later after checking out the management stated they are not responsible for other guests noise or behavior and will not be refunding the points. This message was provided in a email from manager after several times of trying to voice concerns. There was additional miscommunication with respect to breakfast hours on weekend as well. The BW headquarters eventually were only able to provide a minimal refund of points. I stayed at the Hilton only a few hundred feet away from this hotel just a week before and was super quiet the service was excellent. I will not stay at this hotel again! Mistakes happen but how BW acknowledges those mistakes is a true sign of service.

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.