The room looks nothing like advertised. The room had tv cords running down the wall. The air conditioner plug and cord was on floor and a trip hazard. No safety latch on door. The mini fridge was next to the bed, no where to hang or put clothes. Do not waste your money. I paid $268.00 a night. I felt like I was in a closet. They have blocked me from their website for leaving a bad review and warning people that it's a bait and switch on their rooms. read more

The smoke detector was constantly chirping during our stay. Front desk mentioned they tried changing the battery the day before but that didn't fix it. Front desk was rude when I brought the issue up. They suggested that we could leave and find another hotel if the chirping bothered us. read more

Room was really nice and well maintained. Clean and well supplied. PEOPLE were also very nice and welcoming. Great location just off I-5 and near places to eat & shop. I stay at a lot of hotels, and this is a good one. I love that they're part of the Clean The World program. Doing something good for everyone. I'm not the most "GREEN" person, but this is a no-brainer way to help others around the world. read more

Comfort Suites Springfield RiverBend Medical - This hotel supports serious recycling. Helping people. - Hotels Near Me - Springfield, Oregon

The carpets are filthy and damp. I had such a bad reaction to something in the room that I broke out in hives. The drains are disgusting and outdated. Others' photos of the rugs is no lie. We unfortunately booked the hotel on the way to Portland and back, and I hate it here. The vents in the bathroom are sus and also when do you all ever dust here? Pretty sure I saw a flea jump off the breakfast food. This place gives a major ew factor, and I can't wait to leave. If it was my choice, I'd leave. But I'm stuck here with my parents who I'm helping travel, and I didn't pay for it. But I literally had to go buy shoes to walk on the nasty carpet. I was told this was given an award for cleanliness in 2023. Did y'all give up after that? Cuz.. Wtah? Also my mom booked an ADA room but we arrived and they didn't give her an ADA room. I hate it here. It's shit. It's so filthy here, I literally am feeling my skin crawl. Also can we talk about the hotel being too cheap to have hot water for all guests in the morning. Packing bags as we speak to get out of here as fast as I can and not because of checkout. read more

DO NOT STAY HERE!! I would give 0 stars if it was an option. The room was not fully cleaned and the carpet was dirty with stains. The couch sleeper was dirty and items underneath as if they never checked to see if it was cleaned and it was very old. The shower had water spraying everywhere, the door wood was warped due to the water spraying over. The refrigerator didn't stay cold or keep our freezer items cold and we lost the food we purchased, informed house keeping and nothing was fixed. I spoked to the manager and nothing was done. We had house keeping come in to clean the room and change the sheets, we come back and they left the dirty sheets in the room, once again we had to call them to pick up. Customer service was bad and we even asked for some type of refund and the manager denied the request. DO NOT STAY HERE and the hot tub didn't work as well! DO NOT STAY HERE if you have a bad experience they will not do anything about it or refund you any money back per the MANAGER! read more

I wouldn't hesitate to stay again. Very clean rooms, connecting Rooms which is very important to me because we have kids. They allow pets which is super convenient. The staff there are very friendly and the location was Convenient. Even during covid staying here was easy. read more

Very clean and a professional staff. Excellent rooms and pet friendly. Communication was excellent and they offer a very good breakfast Buffett style with much to choose from. Many restaurants close by and retail stores to Choose from. Highly recommended. read more

1. Find a cockroach moving on the pillow when I was about to go to bed in the midnight. Got a cut in the finger while I was trying to get the creature out of the bad. The clerk and the management of Comfort Suites Spring did nothing in the last 3 days of my stay. 2. I've told the clerk on the check-in night that I will be paying in cash when check out. But it didn't happen. The clerk couldn't do anything to correct the mistrake. It seemed the clerk was not trained enough to handle such easy process. read more

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I stay at plenty of hotels, and haven't felt compelled to really write any reviews. My daughter is a competitive gymnast. So we travel a lot. We walked in, and they had a big white board up with a gymnastics history question up. Which I loved!! My daughter did too! Friendly staff. Nice rooms. Almost like a little house, and affordable! Loved it here!! read more

Comfort Suites Springfield RiverBend Medical - My daughter enjoying the whole room, that looked like a small house! - Hotels Near Me - Springfield, Oregon

If I could give 0 stars, I would. Worst experience at a hotel in my entire life. First, when I made the reservation for my family, I specifically asked for a bottom floor room because I have three young children and I was worried about the noise from their little footsteps disturbing other guests beneath us. I called at 1:20pm to see if our room happened to be ready for early check in. It was not which is okay, but the young lady I spoke to said, our room was guaranteed to be ready by 3pm. We arrived at the hotel at 3:15pm assuming our room would be ready because of their so called "3pm Check in Guarantee." It was NOT READY! My husband asked what the 3pm Guarantee meant and the young female employee would not give us an answer. All she would say is that her general manager said not to give a discount, but instead to offer a free snack from their snack bar. What?! I asked her when our room on the bottom floor would be ready? She said she did not know. She said she would call us when it was ready. I told her my family had an event to attend and we needed to change our clothes and freshen up. She said we could use their bathroom. That's all she could do. She then offered a 2nd floor room right above the room we were supposed to have on the FIRST FLOOR. We didn't really have a choice. The hotel was obviously not going to refund our money per the general managers instructions given to the employee. I told her again I was worried about noise complaints from the guests under us due to having an active 2 year old. We were given a room on the 2nd floor. Guess what happened?! The next morning, an employee named Sabrina knocked on our door and asked, "Is everything alright? We received a noise complaint from the guests below you." Are they serious?! This is exactly why I requested a bottom floor room! My family went downstairs to speak with Sabrina, but another women was at the desk. She did not disclose who she was, but I later found out she was the general manager from employee Sabrina. We explained everything that occurred at the time of check in and she offered no apology. Just said she could hear my 2 year old. After speaking to Sabrina a second time, I asked if we could be moved to the first floor for our second night? She said, yes. When entering the room on the first floor, we found all of these disgusting stains on the carpet and the dirty, stained fold out couch mattress. Ever heard of shampooing the carpets? I will never stay at this location ever again! FYI: Their site states the pool is heated. It is not! Avoid this hotel at all costs! You definitely get what you pay for. Poorly ran hotel. They definitely need to fire the general manager and hire someone that actually cares about the hotel and their guests. read more

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I was driving from San Diego to Seattle and stopped here after a long day. The front desk person ,Miguel, was sooo nice and accommodating!!! He got me A wonderful room that was extremely clean! Had a wonderful night sleep and great continental breakfast the next morning!!! Would absolutely stay again!! Thank you again!!! read more

Clean and spacious suites. We got a two queen suite which had a sofa bed which was perfect for our family of 5 + pup... Yes! Dog friendly!!! Wonderful and friendly staff. Free breakfast was served: make yourself waffles, scrambled eggs, sausages, biscuits and gravy, cereals, bagels etc.. read more

This is by far the best Comfort Suite. My fellow travelers and I stopped by this place because it was close to the airport. We arrived late from Florence. The staff were friendly and very helpful. We had to check out at 4am due to our 6am flight. They gave us breakfast to go. Place was clean and comfortable and I'm definitely going back to this hotel if I'm in Oregon read more

Very accommodating from booking to checking out. We came to Eugene for my Grandmother's Memorial service. I called the hotel prior to our stay to see if I could book a block of rooms for relatives to stay as well. I spoke to Kayla Marshall, Area Sales Manager and she was able to set up the block of rooms and provide a special discounted rate. She then put me in touch with Jesse Stufflet, local Sales Coordinator who took care of all the fine details and acted as the contact for family to make reservations directly. Very nice! We arrived at the hotel, checked in (which took less than 5 minutes) and we were able to settle into our room. The room was clean, spacious and had convenient amenities such as a living room area complete with a wet bar and refrigerator. Bed linens were clean and neatly made. Bed was not too soft but firm. Bathroom area was clean and well stocked with extra towels and toiletries. There was even a little sign on the counter that said any forgotten toiletries could be supplied free of charge with a call to the front desk. The housekeeper even left a nice handwritten note thanking us for our stay. Very thoughtful! Continental breakfast had a great selection, freshly made daily. Fresh scrambled eggs, sausage, toast and bagels, waffles, yogurt, hard boiled eggs, cereal, coffee and juice. I'm sure i'm forgetting something but needless to say I was impressed with the variety. There was no need to come down early as it was available until 11:30 am daily. Staff was friendly and accommodating. We checked out at 4:30 am to drive home to California and the front desk clerk had to go breakfast bags to eat in the car. I certainly wasn't expecting anything fancy but it was made even better by the friendly accommodating staff. Good hotel choice close to several restaurants including Hop Valley Brewing Company that had a fun fire pit on their patio. Within walking distance! read more

I will stay here again. Clean and comfortable. Every aspect of the room was immaculate. And every member of the staff was friendly and helpful, this in spite of the fact that they were completely booked due to a "Ducks" football game. Every one working that weekend deserves a raise. If I had to struggle to find a negative, the omlettes at the breakfast bar are to be avoided when they have them, but thats on their corporate office. But even so you'll find something to enjoy at breakfast. read more

before I booked I wanted to confirm the pool and hot tub were open. The lady who answered the phone said yes with reservations. This is the reason I booked this property. We checked in on a friday for 3 nights. First night I asked to mak a reservation for pool and she told me the chemicals were not balanced so I needed to wait til Saterdy. Saterday comes still closed. Sunday still closed. The young man at the desk told us to call the laquinta to use there pool. My husband called and they said the pool reservations were full for thier guests. I expressed my concerns to the manager. He seemed unconcerned. Never again! read more

Where do I start? This hotel is amazing and I don't say that lightly. Most of my hotel stays are really nothing to rave about. I arrive, I sleep, I leave. Usually I'm left disappointed. But from the first check of the Yelp reviews I felt this one might be different. Before we arrived my wife called it see if we could check in early or leave some medication in a fridge. With the expected high temps in the area she couldn't risk they might be okay in the car. The person at the front desk was wonderful and told her any early check in wouldn't be a problem, they would have our room ready for us. She was very friendly and most of all listened to my wife's needs. Big win from the start! Check is was quick and easy, even asked if we'd like a couple bottles of water, which were cold too! We made our way to our room on the second floor and on stepping out if the elevator one of the housekeeping staff greeted us with a smile and welcomed us, then asked which room we were looking for and directed us to it. This made a huge impression on me, even shocked me. Of all of my stays I'd never had such a warm, genuine welcome by the housekeeping staff member, most seem to avoid even making eye contact or saying hello, but not this young lady. It really made my day, enough the when we left for the day I let the manager know. Later on we ran into another housekeeper and got the same friendly greeting and conversation. Thank you to each of the team members for making us feel so welcome it was noticed and arcade. This kudos goes to the management, obviously they know how to recruit great employees and how to train on customer service. The room itself was great, the room is HUGE and the bed and pillows were wonderful. Probably one of the best night of sleep I've ever had in a hotel. The shower is nothing short of incredible. Yes, it's your typical shower, but it has serious water pressure, and a great shower head. So many hotel showers feel severely lacking and the water tickles out. Even my wife said she didn't want to get out of it. Final great touch, plenty of towels and they were big and soft. There is no doubt that we will come back here when we return. Thank you to the hotel staff for making us feel extremely welcome and for the overall great experience. read more

The staffs here are extremely nice and friendly. I highly recommend this place! Nice hot breakfast. Clean room. Good price. Nothing to complain. read more

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We had terrible no good awful situation happen during our stay that was 100% an honest mistake by the front desk staff - however they handled it wonderfully and made sure the rest of our stay was top notch. They even left us a hand written note and some treats. Mistakes happen, we will be back. However definitely ask for a top floor, the rooms above can be noisy. read more

This hotel is overrated. There are banisters that separate the couch and desk from the beds and the rest of the room. The banisters are topped with what appears to be stone and they have sharp edges, instead of being rounded. The shower head has no wand and is not adjustable. The air con/heat has no thermostat so it's impossible to set a comfort temperature. The hotel is very noisy. Compared to other hotels that I have stayed in, it's like soundproofing is skimpy. read more

This is my favorite hotel in all of Eugene . Great rooms , very accommodating , the front desk help are all very friendly . The rooms are very clean and comfy beds. I travel a lot and stay at a lot of hotels through out the states and this so far exceeds all of them. We have a power outage due to an ice storm and this hotel was great, they sold out and after our second night upgraded us for free to a bigger suite. I would definately recommend this place to stay not to mention its close to a lot of food establishments. read more

The room is comfortable and clean. The beds are wonderful. The front desk staff is stellar. I truly appreciate how easy it is to check in, get to our room and get settled. I'm very happy with our stay here. Thank you Comfort Suites! read more

Obviously Comfort Suites isn't a 5 star hotel, but I'm giving it 5 stars because it's as good as you can hope for when you're wheeling off the freeway or stuck in Springfield for some reason. Spotless rooms. First floor was new in 2009, but then they renovated it again and it's nicer yet. The staff is super, super helpful and friendly. There are many hotels on this street, but I'd check in here any time. It's 1/2 mile from Riverbend Hospital, so if you're trying to be close to loved ones there, it's ideal. Across the street from Hop Valley Brewing Co.and lots of other strip mall options. read more

We were and are still very Upset over the way Comfort Suites gave us one days notice that we would have to check out of our suite after staying there for a 5 months stay with them and Paying over $5000.00 a Month to stay there. A note was slipped under our door for us to find when we return there from Work, (trying to start up and run a small business in the Springfield area.) Their lack of respect is beyond belief. We would walk through their lobby day after day and on that particular day NOT one mention of having to check out was given. they decided to evict us for no cause other than a new booking willing to be billed more had taken our place in a bat of an eye.. with no care that I have a medical condition that requires me to use Oxygen due to low oxygen in my blood stream, they gave no care to this at all. We are TRULY DISCUSSED with this place AND THEIR LACK OF COMMON DECENCY and will NEVER RETURN. I even tried contacting the manager Raina Napper to discus this issue and she never did return our call. and to top it off, they had us listed as Vagrants to get the supposed lowest rate My Husband is a VETRAIN NOT A VAGRANT. and we are new business owners, NOT VAGRANT!! My rating for Comfort Suites Springfield Riverbend Medical hotel in Springfield, OR is a big fat 0 You SUCK!! And you need to fire upper Management in that shithole! No heat in one room and after being moving to another we would consistently be without hot water to shower with come Morning. When I brought this to their attention they replaced the hot water tanks in the building. Again FIRE THE UPPER MANAGEMENT! Yours truly Cindy Standish/ Business owner read more

They have the most comfortable beds I've ever slept in. The spa was nice and hot like I like it. Plus, breakfast is included with the rooms during the week and on the weekend. In addition, you can order movies in your room. The shower has a non-slip surface, they have conveniently located electrical outlets close to the bed for cell phone use. Lastly, there is an Outback Steakhouse within walking distance to the hotel. read more

Excellent customer service, Jesse when out of her way to acomódate us, the room is very nice and clean, the beds super comfortable.. and the whole hotel dynamic is excellent, even the house keeper took the time to leave a nice note welcoming us.. I will definitely recommend this hotel to family and friends! read more

One of the best hotels ever. Lady that was helping us with the check-in was so nice and sweet( too bad i don't remember her name). Everything was perfect and extremely clean starting from the lobby.The room that we got was pretty big with jacuzzi inside, and smelled so clean and fresh. Huge bed was feather-soft, with tons of pillows. The room has everything you need fridge, microwave, coffee maker, iron, hair dryer, tv( you can rent movies), free wi-fi, breakfast in the morning(included fruits, muffins, cereal, hot sausages, eggs, bagels,coffee). Plus there are indoor pool, hot tub, and smoking area which i really like because it doesn't make whole hotel smell like sigarrets.There is not a single bad thing to say about this place. So if you are in Springfield( or Eugene) OR, you can stay in this place w/o hesitation. I definitely will if i'm in this area again. Highly recommend!***** read more

Comfort Suites Springfield RiverBend Medical - Hotels Near Me - Springfield, Oregon

I stayed at the Comfort Suites for 3 nights in August 2009, and I was extremely pleased with the accommodations. The hotel is pretty much brand spanking new, and it shows - everything is spotless! The rooms were quite large and had some nice touches like granite countertops in the bathroom and on the "kitchen" area, which included a small refrigerator and microwave. The rooms also had a nice sitting area, making it that much easier to relax. Even though the hotel is pretty much right off the freeway, you can't really hear the noise. (We even slept with the window open one evening and weren't bothered at all.) It's actually quite beneficial that the hotel is so close to the highway because you can get to the main parts of Eugene in minutes. Among the other amenities are a well-maintained gym on the basement floor, along with a pool, sauna and jacuzzi. There are also freshly baked cookies in the afternoon, and breakfast is included with the room. In fact, it goes beyond the standard continental breakfast mish-mash of danish and croissants and also offers a variety of cereals, fresh fruit, yogurt, a waffle iron for making waffles, eggs and bacon or sausage. It was nice to be able to have that little pick-me-up every morning! And all the front desk folks are super nice, to boot. The next time I'm in Eugene, I'll definitely be staying here again. I was blown away by how nice everything was for the price we paid per night (about $100) - exceptional value! I'd say the only drawback about this property is the lack of a bar/cafe that's open on-site throughout the day. It would have been nice to be able to pop in for cocktails or a late afternoon snack, but then again, I suppose that if such an establishment were on the property, the prices wouldn't be at the level that they are now! There is a Denny's pretty close by (you could walk to it, though you'd be along a freeway frontage road), so at least there's a dining option for your cravings! read more

Worked in Springfield for two weeks Great Hotel great customer service Jason & Sabrina went out of their way to help me and make me feel at home !! read more

Will definitely stay here again and recommend to anyone wanting to stay in Springfield (better than staying in Eugene, unless you're under 25 years old!). The room was new, clean and comfortable, especially the bed and pillows. Great value for the price. I felt like I was staying in a good hotel, not an "inn" or motel. Nice place! read more

I've stayed here before and it's not a bad hotel as the Choice chain goes. Last time I stayed here a couple months ago they put me in a 1st floor room and they were bringing in supplies for about 30 minutes at 5:30am. This time I requested to not be on the first floor and they accommodated. Here is my issue though, I go down to the breakfast room in the morning and I'm greeted with born again Christian music. Seriously, people at choice hotels, do you think everyone who stays here is a christian? Do you realize that some people don't want to listen to this. Personally I find this pretty offensive. I have a reservation for tonight in Medford, I think I'll call and cancel. read more

It was 2am, and I simply could not hold my eyelids open anymore after driving for 13 hours. I received top notch treatment, plus a discount, plus a free water and box of chocolate from a very sweet night attendant. The rooms were spacious, linens were soft and clean but did not have that bleachy odor some hotel linens have. I will definitely stay here again. Just found out from Paul, the very professional and sweet morning receptionist that the lady who checked me in was named Claudia. Thank you Paul and Claudia for being awesome. read more

After I arrived at the hotel I had originally booked, I was horrified. Never had I stayed in such a terrible place. Fortunately, they let me out of my reservation due to COVID. After driving around for a while, my family found Comfort Suites. The clerk, Paul Presci, greeted me with a friendly face and a clean, safe, room. He helped me find a good deal and a room that I was comfortable with. I have never been so happy to have a nice room. I will definitely check reviews much closer before I book again. Lesson learned. I would not hesitate to stay at Comfort Suites again. Breakfast was a nice touch. Delicious! read more

Spent 8 days here while our motor home was serviced nearby. We have 2 dogs traveling with us also. The Comfort Suites is aptly named as we were very comfortable and treated very well by the staff. The room was immaculate; I saw housekeeping cleaning on their hands and knees, carpets shampooed regularly and a full compliment of housekeepers cleaning throughout the hotel. The daily breakfast was adequate and had lots of variety. The bed was very nice. I usually dread hotel beds but this one was not the kind of my nightmares. The staff was courteous, helpful and friendly. I will definitely return if I am here again. Thanks to Paul, Claudia, Vanna, Anna and the many staff who were kind and especially tolerant of my two little tyrants. read more

This place is awesome! The breakfast was very good. The staff are so helpful, upbeat and kind. I drove from California for my dads knee replacement and had to bring my 2 little dogs. They were welcomed with open arms. I would definitely stay here again. The nearby Outback was a bonus! read more

The friendliest staff I've ever met! Breakfast was very good with plenty of options Rooms are big and very clean Indoor pool with outdoor grilling area was awesome! Would definitely stay here again! read more

I have stayed in MANY hotels because my husband travels for work and let me tell you I'm am so impressed by this one! The most friendly staff ever! Everyone from the check-in desk to the housekeeping and the breakfast staff went above and beyond to make me and my family of five have a great stay. Super clean. Modern furniture. Warm pool. Kid friendly. Good breakfast. Great housekeeping each day. Highly recommend it! There are a few more expensive hotels close by but why bother when the quality is amazing! read more

We are on a long trip and this was our half way stop. Austin at the front desk was absolutely amazing he kindly welcomed us and gave us info about joining choice membership and really treated us well. It's late so I can't find a manager but when I do In the morning I'll let them know that he went the extra mile to make our stay enjoyable. Love the room, jacuzzi and amenities! Austin rocks! read more

I have stayed at hotel around the country for business, but never have I found a hotel where the staff was so exceptional. Starting with the person who answered the phone and took my reservation for a room for 2 adults and three children and a Pug, who was so friendly and helpful, to the kitchen lady who manned the hot breakfast and gave each of our children a brand new stuffed toy and lastly the house keepers were extra friendly and very helpful. I was concerned at first when I heard I was being roomed in a pet friendly room thinking that meant a stinky worn out room...nothing could be further from that concern. I honestly wouldn't have known this was a pet friendly room had they not told me it was one. No dog smells or odors were noticed. The rooms were clean and modern. The indoor swimming pool and jacuzzi were clean and fun to use with our children. The breakfast was good and we were allowed to take some snacks to our room for later. I was very satisfied with our stay and would stay no where else when in Springfield. read more

Love this hotel. This is by far the best hotel we stay at and keep coming back to over and over. They have excellent customer service, even remember us when we check in, very clean and actually hot hot tub, rooms are always exceptional clean with amazing beds and lots of pillows! We travel a ton and come back here to relax! read more