There seems to be no option to turn off heat/cool. I switched to "off" yet it kept blowing cool air…read morenext to the area where one would work on laptop. I asked for another room. Same problem. In 2025 how do you have such a nonsensical heat/air system that doesn't seem to shut off? I had to leave.

Decent hotel close to UVU. The suites are nice and like a small apartment. The only complaint I…read morehad was the cleaning person let themselves into my room, even after I yelled someone was in the room when they first knocked. The hotel clear it up and gave me some free snacks from the store near the lobby.

This Residence Inn is an older property located on the south side of Provo. They are across the…read morestreet from Sam's club, and almost share the same parking lot as a shopping mall. Check in was nice and easy. We had booked a larger room with 2 queen beds and that was what we were given. The room was nice and comfortable. They have a nice gym on the first floor. They have wipes to clean up the equipment before and after you exercise. They had ellipticals, bikes and treadmills. No weight training machines, just dumbbells. They have enough equipment for you to stay in shape. Breakfast is served downstairs with the usual Bonvoy offerings. They have their normal eggs, breads, coffee, etc. They offer their guests free car charging for electric vehicles. It took almost 4 hours (normal) to charge my rental plug in hybrid minivan so that I could drive an additional 31 one miles on electric. The Residence Inn is a good hotel. It is an older property. But, they got the job done and gave me a good nights rest.

Our favorite Marriott brand hotel. Super friendly and accommodating staff, great breakfast,…read morecomfortable bed, nice shower, no parking fee, nice and clean.

This hotel charged me for a cancellation that was within the cancellation window and according to…read morethe policy. I had tried to modify a 2 night reservation to an 8 night reservation but couldn't, so I cancelled it and booked a new reservation. They charged me for the cancelled reservation and the new one. I sought help from Bonvoy to get a refund and they first submitted it to the wrong hotel somewhere in Georgia. So I had to open a new case again. They decided they would not refund it but never notified me. So I called again and found out and asked them to prove it but they couldn't and then the lady hung up on me. I still have not received any follow up, any proof, or any effort whatsoever to help me. Bonvoy says it all up to the hotel. I called the hotel directly and they said it was all up to Bonvoy. So they stole $255 from a mom trying to take her teens on their first real vacation.

Nice property in the Salt Lake suburbs. It had everything we wanted as travelers; a very good bed,…read morehot shower, room to spread out, welcoming staff, and Marriott points. This is a solid choice in an area that has many many choices.

Highly Recommend La Quinta! I want to take a moment to…read morerecognize AK for providing exceptional customer service. He was incredibly kind, knowledgeable, and compassionate throughout my entire experience. If I could give him more than 5 stars, I absolutely would! On 7/16, I called to inquire about the availability of a king room while traveling with my two pups. AK was so friendly and helpful, clearly explaining all expectations, policies, and fees upfront. When it came time to check in, his professionalism and genuine kindness were even more evident in person. Thank you, AK, for taking such great care of my family! As for the hotel itself, I upgraded to a king room and was very pleased with the amenities available. The complimentary breakfast was served in a clean, welcoming environment, which made for a great start to the day. I also appreciated that if you forget an essential item, such as a toothbrush, they have one available for a very affordable price in a tiny booth with other items as well! The room and bedding were pristine, clean, and comfortable. I truly felt welcomed throughout my stay. I would absolutely recommend La Quinta to anyone looking for an affordable, clean hotel with excellent amenities--and, most importantly, amazing staff members like AK who make the experience memorable. Thank you, AK and the La Quinta team, for a wonderful stay!

I forgot my backpack when we left. The front desk was friendly and responsive and worked with me to…read morereturn the backpack.

Pros: Friendly staff, big comfy bed, shower pressure is great, and it's great location…read more Cons: Shower clogs, walls are paper thin and you can hear everything, the door has a literal crack to the hallway, and found hairs on the bed and in the bathroom.

Reserved 7 rooms at the end of June for a family vacation July10-12th. Called to cancel on July 6th…read morebecause of a death in the family. We were still charged for the rooms. We have spent 3 days trying to call the manager at that location to resolve the issue. Finally called the corporate office to file a case, the agent tried calling also and they never answered. DO NOT trust them with your credit card or your money.

Staff is very friendly and helpful, they went above and beyond to make our stay seamless! The only…read morenegative we experienced was that we requested housekeeping once during our stay and were disappointed with the cleanliness of our room when we returned, but no complaints during our initial arrival, the room was well maintained and beautiful! There is a restaurant attached to the hotel that is amazing, from the food to the staff it's all around fantastic!! The breakfast is great with a wide variety of options and helpful staff that work non stop to ensure the food is fresh and the space is sanitary. I will stay here in the future.​

Thanks to Eddie front desk employee we were able to get a refund from Booking.com after we realized…read morewe booked the wrong date. Excellent customer service!!

Great stop! Clean hotel, clean room, great shower, great…read morebed! Stayed with our dog as we were driving through and everything was great.

This hotel is the best!…read more We love the staff! The rooms are big and clean! The hotel is very dog friendly! We have changed our plans numerous times just so we can stay here! We know this is a cozy clean safe place to stay! This is a great find and definitely worth the trip to stay here! Thank you to the welcoming, warm, friendly, kind staff for taking such good care of us on our trips! We love you !

The stay at this hotel was sufficient. Check in was easy, breakfast was good in the morning. They…read moreusually keep coffee on stand by in the lobby throughout the day. The room was a little underwhelming. The bath tub didn't drain very well, not sure if it was due to the angle of the tub but there's always water left in the tub. The side dresser top drawer was broken and was very hard to open. The doors and Walls are a little thin. Hearing people walk through the hall. Not sure if my upstairs neighbor was stomping or just heavy footed but the sound of walking above was very distracting and did not help with sleeping. They have shampoo, conditioner and body wash in the shower. I ran out throughout my stay and requested more conditioner but never received it. If you're in a pinch staying here isn't bad, but not the best stay.

I'm old enough to remember when the Marriott brand stood for quality and comfort. This place did…read morenot deliver. The staff were friendly, but the room was pretty dirty. The toilet was messy, and the bathtub looked dirty. The beds were not comfortable and the pillows had no loft. They have free breakfast which was decent. It was busy and the poor staff couldn't keep up with keeping the food stocked. So if you decide to get breakfast here, go early.

Amazing breakfast. Loud rooms. Great location…read more The staff was accommodating on room Transfer when the room key didn't work.

Hyatt is always a nice place to stay. It's comfortable clean, breakfast usually included, and…read morealways a friendly staff. The gave us a bottle of water each day and we're always very helpful. Love the Hyatt family and brand!!

It was a really nice visit. Very well designed and decorated floor plan and amenities. Felt like a…read morelittle tiny house more than a hotel which we loved. Everything we would need in a kitchen and had a comfy bed, loved that we had a private entrance with a number code keypad so we didn't have to worry about who had the key. Genius. Also- Love the location of this place. We came into town with plans to go to dry bar and ended up just walking the 5 or so blocks to downtown. Felt totally safe at night walking back even though the neighborhood streets aren't well lit.

This place was fantastic! We stayed in the Waltzing Matilda suite, and it was just perfect for us…read more It was just my wife and myself, but it could have fit around 13 people. 3 bedrooms, 2 full bathrooms, a bunk bed, and loft bed, and just about everything else you could think of. They thought of everything, it seems. They even have Netflix, for those that like to stay in. The TV swiveled away from the wall so we could watch a movie while we ate at the dining table. (‍) Lots of light, lots of fun, definitely a luxury stay, at an affordable price. If you're going to Provo, you want to stay here, as it's the best place around. We had a great time, and hope to stay again! Oh, when you go in, you notice a fun gift basket of goodies. Very thoughtful!