There seems to be no option to turn off heat/cool. I switched to "off" yet it kept blowing cool air…read morenext to the area where one would work on laptop. I asked for another room. Same problem. In 2025 how do you have such a nonsensical heat/air system that doesn't seem to shut off? I had to leave.

Decent hotel close to UVU. The suites are nice and like a small apartment. The only complaint I…read morehad was the cleaning person let themselves into my room, even after I yelled someone was in the room when they first knocked. The hotel clear it up and gave me some free snacks from the store near the lobby.

We stayed here the day after Thanksgiving. The hotel was very well maintained and clean. It is…read morewithin walking of a mall right behind the hotel. We had a lovely suite with a comfortable bed and a kitchenette. Everything we would need such as toiletries were there. The next morning we enjoyed a lovely breakfast and there was a gentleman who kept everything running smoothly and tidy. He made sure that we had everything we needed and took our plates as soon as we were finished. He was the kindest individual and he had an incredible work ethic. He made me smile. Also there was a lovely young lady that helped us check in and check out. She was also kind and professional. So kudos Residence Inn! We loved our stay there.

Our favorite Marriott brand hotel. Super friendly and accommodating staff, great breakfast,…read morecomfortable bed, nice shower, no parking fee, nice and clean.

I was here for 3 nights doing some training with a new company and I have to say, I truly enjoyed…read moremy stay. Hannah was the clerk on duty when I checked in and she was truly delightful. Very helpful. She pointed out several places I could get dinner. Later in the evening when I was having an issue in my room she quickly sent a maintenance person to help me. Unfortunately, I don't remember his name but he did a great job as well. The room itself was very clean and well laid out. The mattress was very comfortable. I wish I could have brought it home. The bathroom is beautiful. Huge shower. The only thing I might recommend for the hotel, to avoid a potential falling issue, is either a rubber mat in the shower or some sort of applique on the shower floor because it is a little slippery when it is wet. The bath towel was one of those big fluffy kinds that everyone enjoys. The hand towels and washcloths were not as high quality but were useable. I had read other reviews about the breakfast being sub-par but I found it adequate overall. There is a problem with the waffles though. They need to either use a different batter or refine the recipe. They were a little nasty. I noticed other people who couldn't eat them as well. Not much to recommend about the area it's in. There's a grocery store and a few restaurants in walking distance, but nothing else. If you have a car it would be much more convenient. I wish to thank all the staff and management for making my stay comfortable and enjoyable.

This hotel charged me for a cancellation that was within the cancellation window and according to…read morethe policy. I had tried to modify a 2 night reservation to an 8 night reservation but couldn't, so I cancelled it and booked a new reservation. They charged me for the cancelled reservation and the new one. I sought help from Bonvoy to get a refund and they first submitted it to the wrong hotel somewhere in Georgia. So I had to open a new case again. They decided they would not refund it but never notified me. So I called again and found out and asked them to prove it but they couldn't and then the lady hung up on me. I still have not received any follow up, any proof, or any effort whatsoever to help me. Bonvoy says it all up to the hotel. I called the hotel directly and they said it was all up to Bonvoy. So they stole $255 from a mom trying to take her teens on their first real vacation.

Stayed here Oct 2025 for 9 nights. Rm clean and beds comfortable. Shower had low pressure but no…read morehose attachment so would be hard to rinse kids off well. Breakfast was ok but no hot cocoa or at the 24 hr coffee station. Wanted to change rooms because morning sun was too bright, even with blackout curtains, but they said they couldn't (even though to hotel wasn't full and no reason was given why they couldn't). Hotel printer broke around 8am and front desk man said would be fixed by the evening. All it needed was the computer administrator to punch a few buttons! Had to go to the library to print my pages! ice machine broke on 2nd floor, 3rd floor was out a lot. Water kept being empty in gym dispenser. location was great! would probably stay there again.

When I went to brush my teeth, the sink was not draining. Instead it was backing up with black…read morechucks . After removing the sink drain I found it to be full of hair and gunk. I told front desk but they didn't seem too concerned. Same thing happened in bathtub . Seriously gross!!!! Bed was comfortable butI suspect bed bugs as I woke to bites all over my ankles and calves. Would not stay here again.

Pros: Friendly staff, big comfy bed, shower pressure is great, and it's great location…read more Cons: Shower clogs, walls are paper thin and you can hear everything, the door has a literal crack to the hallway, and found hairs on the bed and in the bathroom.

Not far from UVU and in a very busy part of town. Front desk associate was friendly…read more Room is old and outdated. Broken trim on what is a closet I guess? Bathroom fan is the loudest thing I've ever heard and rattles the whole room wall. The bathtub looks like it had a hole in the bottom and was repaired. Poor water pressure. We're on the first floor and it sounds like the Jolly Green Giant is stomping up above. It's very noisy listening to everyone walk. It is pet friending and only $20 a night for up to 2 pets! That was the best part. We didn't use any other amenities as we were mostly just there to sleep and shower.

Staff is very friendly and helpful, they went above and beyond to make our stay seamless! The only…read morenegative we experienced was that we requested housekeeping once during our stay and were disappointed with the cleanliness of our room when we returned, but no complaints during our initial arrival, the room was well maintained and beautiful! There is a restaurant attached to the hotel that is amazing, from the food to the staff it's all around fantastic!! The breakfast is great with a wide variety of options and helpful staff that work non stop to ensure the food is fresh and the space is sanitary. I will stay here in the future.​

Thanks to Eddie front desk employee we were able to get a refund from Booking.com after we realized…read morewe booked the wrong date. Excellent customer service!!

Great stop! Clean hotel, clean room, great shower, great…read morebed! Stayed with our dog as we were driving through and everything was great.

This hotel is the best!…read more We love the staff! The rooms are big and clean! The hotel is very dog friendly! We have changed our plans numerous times just so we can stay here! We know this is a cozy clean safe place to stay! This is a great find and definitely worth the trip to stay here! Thank you to the welcoming, warm, friendly, kind staff for taking such good care of us on our trips! We love you !

The stay at this hotel was sufficient. Check in was easy, breakfast was good in the morning. They…read moreusually keep coffee on stand by in the lobby throughout the day. The room was a little underwhelming. The bath tub didn't drain very well, not sure if it was due to the angle of the tub but there's always water left in the tub. The side dresser top drawer was broken and was very hard to open. The doors and Walls are a little thin. Hearing people walk through the hall. Not sure if my upstairs neighbor was stomping or just heavy footed but the sound of walking above was very distracting and did not help with sleeping. They have shampoo, conditioner and body wash in the shower. I ran out throughout my stay and requested more conditioner but never received it. If you're in a pinch staying here isn't bad, but not the best stay.

I'm old enough to remember when the Marriott brand stood for quality and comfort. This place did…read morenot deliver. The staff were friendly, but the room was pretty dirty. The toilet was messy, and the bathtub looked dirty. The beds were not comfortable and the pillows had no loft. They have free breakfast which was decent. It was busy and the poor staff couldn't keep up with keeping the food stocked. So if you decide to get breakfast here, go early.

Amazing breakfast. Loud rooms. Great location…read more The staff was accommodating on room Transfer when the room key didn't work.

Hyatt is always a nice place to stay. It's comfortable clean, breakfast usually included, and…read morealways a friendly staff. The gave us a bottle of water each day and we're always very helpful. Love the Hyatt family and brand!!

It was a really nice visit. Very well designed and decorated floor plan and amenities. Felt like a…read morelittle tiny house more than a hotel which we loved. Everything we would need in a kitchen and had a comfy bed, loved that we had a private entrance with a number code keypad so we didn't have to worry about who had the key. Genius. Also- Love the location of this place. We came into town with plans to go to dry bar and ended up just walking the 5 or so blocks to downtown. Felt totally safe at night walking back even though the neighborhood streets aren't well lit.

This place was fantastic! We stayed in the Waltzing Matilda suite, and it was just perfect for us…read more It was just my wife and myself, but it could have fit around 13 people. 3 bedrooms, 2 full bathrooms, a bunk bed, and loft bed, and just about everything else you could think of. They thought of everything, it seems. They even have Netflix, for those that like to stay in. The TV swiveled away from the wall so we could watch a movie while we ate at the dining table. (‍) Lots of light, lots of fun, definitely a luxury stay, at an affordable price. If you're going to Provo, you want to stay here, as it's the best place around. We had a great time, and hope to stay again! Oh, when you go in, you notice a fun gift basket of goodies. Very thoughtful!