Severely dissatisfied and disappointed with the tux we rented for my son's prom. We always came…read morehere to rent tuxes and never had an issue until now. You can see in the pictures that they gave us the last tux available and just did a half ass job. The tie and the vest were worn out. One cuff link broke on the spot as we were trying to put them on, the back of the jacket was dirty with a white spot of god knows what, and the sleeve was wrinkled. This was an upsetting experience and I was embarrassed for The Black Tie. To rent out a tux in that condition. Shame on you guys!! My son ended up wearing a tie instead of the bow tie. Do better on quality control, Black Tie!! I should've gotten my money back because tux rentals are not cheap. Needless to say, I think next time we'll look elsewhere. I spoke to a guy who works there and he apologized and I appreciate it but it doesn't do anything for all of those hiccups.

Best customer service I have experienced in a very long time if not ever. I arrived at 5:20 PM…read morefor a 6 o'clock event after forgetting my tuxedo at the house. Within minutes, they had me perfectly sized, had the tux pressed and got me out the door. They were closed on Sunday when I needed to return it so the owner met me at a Starbucks on my way home. He even bought me a cup of coffee! The real deal!

Love love love this place, they were so welcoming and friendly to me and my daughter. Some of the…read moreother dress places I went to treated us horribly but these girls were truly amazing. The dresses were beautiful and great quality and my daughter got the perfect prom dress. Highly recommend this place.

Terrible customer service! website is NOT accurately showing items available!…read more purchase dress that we looked all over for from this site because it said "IN STOCK " tried emailing site No response. once I was able to talk to the manager she tells me that she's doesn't know if the dress will be available because they have other orders that have to be shipped before hers and she will have to call me back After she counts the orders ! patiently waiting to her what other excuses they will come up with. Very unprofessional experience Mia the label !

Came here a couple weeks ago, and the service was wonderful, Alison and Jasmine were extremely…read morehelpful In helping me find a suit that best suits me definitely recommend!

Went in with my fiance to get some suits for our wedding. The store was pretty busy and not enough…read morestaff to help. The girls that were there were pretty helpful but one of them gave us the wrong size shirt aaaaand we paid to get his pants hemmed and the seamstress did a horrible job. The measurements were way off, one of the leg was shorter than the other. Luckily, we know someone that knows about these things and she notice it right away. Another thing they don't tailor the jackets. So glad we got that tailored or else my husband would've been walking down the aisle with an oversize jacket.

I purchased a Hugo Boss polo which was not cheap at 118.00 before the 30% discount . The polo was…read morewrinkled, so the employee grudgingly ironed it. He then put it in a tiny cologne bag because he did not have any bags in his section. I would have thought a large bag or even better hanging it with a bag. When I got home it was horribly wrinkled. I had to return it. This Macy's has gone down so bad. All the sales people care about is sales. If you say no thank you they blow you off. Some job! Everyone is so narcissistic. Particularly in the fragrance section. So much competition. So phony. They stand there for hours hoping to sell their overpriced cologne.

Picked up online order. Service was quick and easy. Sales person was great. Very sweet woman. Large…read moreselection of gift bundles. Gift sets are priced great along with promos. Would buy from here again.

I drove over an hour and a half to this Fresno location to purchase a suit. I was told it would…read moretake 5-7 days to arrive. After waiting I was called and told my suit was ready. When I arrived I was informed that only the jacket had come in not the pants. Then I was told the pants might not even arrive because they were no longer showing available in their system... even though I had already paid for the full suit. No one called ahead to warn me before I made the drive. No alternative was offered. The only "solution" presented was to size the jacket and wait indefinitely for pants that might never arrive. The manager Terrell was aware of the situation and saw that I had driven there with my baby yet there was no urgency or meaningful effort to resolve the issue. No transfer from another store, no substitute suit offered, no expedited reorder just uncertainty and inconvenience placed on the customer. When I decided to request a refund the experience became even more frustrating. I waited over an hour while they attempted to contact the warehouse to cancel the order. I was then told they were unable to process my refund because they were having trouble locating my order in their warehouse system and would need to contact IT. Instead of resolving it while I was present I was told to go home and that I would receive a call once the refund was processed. It has now been a full day and I have received no call. At this point I have no suit, no refund, and the charge is still on my account. After already driving that distance and waiting that long being asked to leave without a confirmed refund was unacceptable. This experience reflects serious issues in communication, inventory control, internal systems, and customer service at this location. I expected much better from a national company with Men's Wearhouse's reputation. I sincerely hope corporate leadership reviews this situation and evaluates how these issues are being handled because no customer should have to go through this. Until then I strongly advise others to consider alternative options.

I just had the BEST experience buying an important suit for my 16 year old son…read more Roger and Melissa were terrific helping us find the perfect suit from head to toe... suit, shoes, tie, shirt, cufflinks... alterations... they took great care of us, found as many things as possible on sale, and made sure we were well taken care of... I highly recommend this store, and their great selection and service!!!

Fresno has grown exponentially with food, but a lot of people do not realize that we have a booming…read morethrift, estate sale, vintage and yard sale scene and i love to highlight that. Every 20 years, fashion cycles in and out. 20 years ago, i worked at Gottschalks, my favorite department store and whenever, I go to different Thrift Stores, I always see a sprinkle of Gottschalks everywhere. Shout out to Kubo and Lila for always dming or texting me about different Thrift Stores, especially ones that have Coach bags. I have passed by this thrift store many times and have been wanting to stop by. Their clothing selection was a little pricey, but I did find a Ralph Lauren belt for only $1. I haven't cooked a lot lately because gas is crazy expensive, but I plan to go back for some cookware and their dishware and tea sets are Gorgeous. They have shoes for $6 and are extremely organized. Clothing are a bit pricey at $8, but they do help with Operation School Bell which provides new school clothing for children in need, Operation Bear Hug which provides toys for children going through trauma, Operation Gift Box which sends care packages to senior citizens during the holidays. They are staffed by teenage volunteers who promote philanthropic work. I was tired and not wearing good shoes so I will go back again next time!

I like how well organized this store is, placement of items is well thought out. It's not very big…read morebut they do pack a lot in the space. Parking in the front is small but plenty of parking in the back. I've passed by numerous times but only stopped because a friend said it was worth a look around. Prices are fair. On this day I was looking for a small bedside table and I found it here! It's wood not particle board so I liked the $24 price. I will definitely be back!