DO NOT STAY HERE!!!!
We booked a Queen deluxe room July 2019, however had to cancel due to unforeseen circumstances. So I called to inform the owner, she was pleasant enough and said we couldn't get a refund, however we could use the credit within a year.
Fastfoward to this past weekend, and with Covid restrictions loosening, we figured a nice weekend getaway was just what we needed.
I called and the woman whoinformed me that a Queen deluxe was not available (of course), so I agreed to a double room.
Upon arriving, we did notice the place was old and run down, which we don't mind, if it's clean and we're treated decently. Well that is far from what happened.
First no person was at the desk, door was locked and instructions were to use outside phone to call someone, mind you it was like 5 in the afternoon.
Then as n older woman appeared, very much out of breath, wearing a mask only on her chin, she was nice enough, then her very unprofessional looking daughter drove up, and said " I'll handle it."
We signed paperwork and told our room was room #13, should've known it wasn't going to be good.
We entered the room and immediately were hit with the odor of must and mold, it was overwhelming.I always check beds first, well non fitted sheets, mattress from the 60s, and stains everywhere, so disgusting.I checked the bathroom to find dingy yellowed towels.I put the AC on, it was dirty too, but We figured, a cheap motel in NH. And we had our own linens, blankets and pillows, so We would suck it up for 2 days, because it was paid for, close to everything, etc.. Then we tried to go out to our mini deck, and the slider was stuck, (total fire hazard), and the screen was totally ripped letting in mosquitoes and every other bug that you can imagine. we finally managed to open it and stepped out to find this patio was badly in need of cleaning and maintenance. Anyway we tried to look at the river,and not think of the horrible room and were distracted by the incessant yapping of a little dog on the owner's porch next door, so relaxing....not.
As we exited our room to go down to the river. I stopped to tell someone about the screen, well the older woman demanded to see it.I showed her, she said quests kick it to get out, ok I said but how do we not get eaten alive by bugs? No response, then I mentioned how dirty the place was she pushed by me and yelled "show me!!" I tried, she walked away. So off I went to the river to take in the only good thing about this joint. My phone rang, I answered and was immediately verbally assaulted by the daughter, who is probably in her 40s and acts like a foul mouthed out of control teen, she was screaming calling me a f@#king animal, saying I'm not in a 5 star hotel (obviously), and all because I complained??? I never raised my voice, I remained calm, she accused me of yelling, it was insane. She must have very deep issues. She is very immature and abusive, I feel bad for exhausted mother if she gets treated like I did, But then again she raised this very rude, out of control, obnoxious person, so maybe not.
I have never in my life seen customer service like this, she told me she better not see my face again or else! I asked if she was threatening me, she said I just better not see your face!, and to leave and get off her property! well I can tell you we just sat there in shock and disbelief, Then we returned the key and left, we were going to call police to file a complaint, but we were exhausted and needed to find other accommodations, so we didn't. So they get to keep our money for service not rendered, it's really terrible. How has this person remained in business? the reviews on every travel website and here tell it all! And her responses are just as telling. I wish I researched this motel better, it could be a great place, with the right owners who can put the time and effort in. I gave 1 star only because it doesn't give a 0 star option, I guess that river deserve a star. read more