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    T-Mobile

    T-Mobile

    (34 reviews)

    $$$

    I'm really hesitant to rate this store, because by all accounts I had a pleasant experience. I…read morewalked in, frustrated with Verizon, and wanted to transfer service. They were not as pushy of salespeople as the Verizon store was (having just come from there). I said exactly what I wanted and the team member (Tim, I believe) was very helpful. He was laid-back and informative, tried to get me the best deal. He was honest about the Nexus 5's markup as well. Overall the transaction was fantastic and I walked out with a great working phone. T-Mobile itself is a great company. I was with them for 8 years before having to switch to Verizon for work for 2 years, then immediately switched back when I could. The coverage in this area has been fantastic. However, when filling out the application, I asked specifically if the credit check was hard or soft. I have excellent credit but recently moved, so I didn't want another hard hit. The team member assured me (more than once) that it was a soft credit check that he was performing. I agreed to it. Now I have an alert that a hard inquiry has been made. It's not bad, but it was not what I was told was happening. A hard inquiry is completely different than a soft. So, while he was honest about everything else, this was a complete lie to me. This changed my perspective of my in-store experience. So, I just wanted to make sure other consumers knew this caveat before they switched. Otherwise I recommend T-Mobile above the other companies.

    Was at the store today and had a horrible experience with a young man name Ramie. I only came in…read morefor a replacement for a screen saver. Which I originally purchased when I brought my phone in January 2026. It's unlimited replacement. He was very rude and snappy saying he didn't have one for my phone, which was not true. They put a 16/17 protector on my phone originally , somehow he said they couldn't put on a 17 protector which didn't make any sense which they had in the store. I asked him could he let me see the protector that he was talking about and he told me no unless I was going to purchase it. I asked him could I talk to a manager and he said she went to lunch and he was going to lunch too. I asked him when would she return he said in 30 minutes. I said I would wait. I thought this is ridiculous. I stayed calm because I was in shock over his treatment over a phone protector I purchased unlimited replacement. I could not believe his unprofessionalism. The treatment was really unbelievable. The other guy Chris was not helpful either I ask him for help because I remembered him and he said he never helped me before. I am writing this because no customer should be treated this way. I have been coming here for over twenty years. I will never forget how they treated me today. No one should be treated in such a rude disrespectful manner. *I was fortunate that a Wonderful young lady wind up helping me name Sunny, She stepped in and helped me I explained to her the situation and she called the manager and she told her it was okay to replace my screen protector. Thank you so much Sunny for your professional and patience. You are what TMobile represents. Your kindness and helpfulness was truly appreciated. I called customer care service and I wanted them to know about you. They told me to make sure I call the manager which I will definitely do. I hope they give you a score of 10.

    Cox Business - telecommunications - Updated June 2026

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