I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

As a Verizon customer for almost 20 years, my experience today with Justin was disheartening…read more I was scheduled to pick up my new phone and the customer service was subpar. I had questions and Justin nonchalantly blew me off. I had to pursue him to ask more questions. He handed me the phone and walked away. I felt devalued today as a customer. I know that this is not indicative of the brand but training on customer etiquette should be a priority.

Would not like to be on hold for over two hours and still not getting all my channels. Had a tech…read morecome out multiple times for same issue. Verizon in Chesapeake is the worst cable service I've ever had!

They won't stop charging us for Internet service at our old address even though we moved, canceled,…read moreand switched to Cox months ago.

I bought a new phone and four days later I could not text with it. I took it back to this store at…read more7:30pm and told them I had to have my phone for the work I do. I was told they could not help me because Sean, the guy who sold it to me, wasn't there. The person I spoke to didn't even look at the phone. He said there was nothing he could do. I asked for a different phone. He said they didn't have any in stock. I said I would take a16 instead. He said they didn't have any in the store.??? I said let me speak to your manager. He said she left. I said call her. He said she was in a meeting?? He lied to my face. In a meeting at 7:40pm at night when she had just left??? I have never had such poor service. And to be lied to all because he didn't want to bother helping me? I will never come here again.

So, On 02 Mar 24 I purchased a phone online; I paid the…read moreextra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store. Verizon holds you hostage: 2-3 business days to evaluate the condition of the return? Why do I care? It was NEVER attempted to deliver. And then 7-10 business days to refund. So Verizon gets my money for two weeks. Good thing that I didn't need a phone, right? NEVER ORDER ONLINE WITH VERIZON. VERIZON BLOWS; THEY'RE NOT GOOD ENOUGH TO SUCK.

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

Telcom should be called Tel-CON! is the worst Internet service. Giving it a one star for…read morereliability is overrated.It goes out at least once or twice per month! I wouldn't even want it for free! It is the only service we can get in our apartment community, which should be against the law. We should be able to choose our own service or work from home and this Internet is always out!

They only want to sell to you but they couldn't seem to help me with any problems i was havingread more

First I would like to say that this is my first yelp review eve, I have never felt as strongly as…read morethis dang wifi-- and I used to love our fios internet to the point of where I would recommend it to everyone. HOWEVER. My husband and I recently moved and were told that our old router was "no longer compatible" which was false per research after the fact because it is still infact usable. Not only did the installation guy upsell us to a shittier router that functions off of 5G cell network (the gigabit plan which is terrible because it can get bogged down with any network crowding in the area and is also their lowest speed plan) but he also up sold us to a new router we didn't need and an extender which we also didn't need for our RESIDENTIAL house!! Of course we were in the middle of moving -- quite literally still had the movers putting boxes in our new house; so he took advantage of us. Our old plan and old router worked like a champ with no issues only needing a quick reset like maybe once a year. Now however we have had the new network plan and router with nothing but lagging issues, device incompatibility (yeah. Thanks consumer America) requiring jailbreaks or buying new products, and a friggin price increase by almost $35! Absolutely absurd! I would not trust a THING any of their service people tell you. Do your research online with your current router or if you want to buy after market for cheaper before hand. 0/10 we will be switching providers ASAP.

After an absolute terrible experience at a "Verizon Authorized Retailer", I came to this Verizon…read moreWireless store and wow was the experience completely different! I came to the store to re-activate my account that was placed on hold while I was stationed overseas. Ms. Melissa truly took the time to ensure I was taken care of. She provided absolute quality customer service. We had a few issues activating my phone, but she conducted multiple troubleshooting attempts and ensured I did not leave the store without my account activated. Thank you Melissa for the amazing customer service you provided! I highly recommend coming to this Verizon store vice any of the "Verizon Authorized Retailer" stores.

Severely understaffed. We came in to cancel an account for a deceased family member, and it took…read morethe better part of an hour for the customer reps to get to us. It very much felt like they only cared about the customers that were there to OPEN accounts, and could not care less about those there to CLOSE.