super helpful and a positive problem solver shout out to serenity! my old phone was having all…read morekinds of problems but she was very patient and on top of the issues !

The employee was on a personal call the entire time we were there. She also seemed to be annoyed…read morewith us

Before I begin this review let me start off by saying that this review is based solely on my…read moreopinion and my opinion alone!. I previously had a bad experience on line with their customer service trying to order a new iPhone along with some accessories! For some reason they couldn't get my orders right on my accessories so I decided to cancel the order.( I had my phone ordered on a separate order ) I clearly stated to the representative that I ONLY wanted to cancel the order with the accessories and she agreed to it by repeating it back to me TWICE, but yet she still ended up canceling my phone order too and I wouldn't had known until my wife suggested we call them and have them resend the order correctly and that's when the next customer service representative stated my phone order was canceled as well. I was pissed!!.. because the previous representative said she had it taken care of but obviously she had no clue what she was doing. So after being told about the previous screw up my wife and I asked to speak to a supervisor and we were put on hold for at least 20 minutes until we finally realized we were hung up on. So to try and make a long story short my customer service experience over the phone along with on line service has been a nightmare so I'm glad I was able to go into the store and get the service I needed!.

This place is crap. They did an early upgrade and completely screwed it up. Wasted a whole day.read more

Telcom has been my internet provider for over six years. The downtime I have experenced in that…read moretime has been minimal, but when it does happen, their response has always been exemplary. Their crews sometimes have had to work throughout the day and night to restore service, and all the while, customers are kept informed of their progress, along with an estimate of completion. Their customer service representatives are professional, kind, and helpful. I could not ask for a better company with which to do business. Judy Harrison

Telcom should be called Tel-CON! is the worst Internet service. Giving it a one star for…read morereliability is overrated.It goes out at least once or twice per month! I wouldn't even want it for free! It is the only service we can get in our apartment community, which should be against the law. We should be able to choose our own service or work from home and this Internet is always out!

Great to work with. We were returning an older model WIFI 6 which was shipped to our house for us…read moreto install.

Tronika was an excellent employee. She made my experience wonderful. Her attitude, friendliness,…read moretime, and conversation was just great compared to an individual I spoke with too over the phone. Thank you to her for making things easy and understandable.

DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

NICC gave us verbal greeting figured out our problem and got us on our way 10 minutes I…read morecouldn't have asked for better and I got from Nicc

it was a terrible experience, Nicc was extremely rude for no reason, some needs to talk to him to…read morerespect people, I can't believe cox hire a guy like Nicc, I went to return a cox item and told him I need a receipt and he went banana, he said we stopped giving out receipts, I told him equipment gets lost all the time and he said I don't care I really don't care it's not my problem, I told him there is no reason to be that rude because I asked for a receipt, he said that I'm waisting his time and there is no point for me to ask for a receipt. I'm just really shocked of how rude he was to me for no reason what so ever. he definitely needs to be spoken to, he should treat customers that way by all means.

I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

As a Verizon customer for almost 20 years, my experience today with Justin was disheartening…read more I was scheduled to pick up my new phone and the customer service was subpar. I had questions and Justin nonchalantly blew me off. I had to pursue him to ask more questions. He handed me the phone and walked away. I felt devalued today as a customer. I know that this is not indicative of the brand but training on customer etiquette should be a priority.

I love these guys! I wouldn't have expected this level of personal service for a TV provider. They…read morefollowed through with everything they promised and are always available when we need help. Best of all I don't have to call some 800 number and talk to people half way round the world. They are right here and accessible.