I love these guys! I wouldn't have expected this level of personal service for a TV provider. They…read morefollowed through with everything they promised and are always available when we need help. Best of all I don't have to call some 800 number and talk to people half way round the world. They are right here and accessible.

This is a LATE review since I've been so busy the last couple of days.. BUT.. I went in on Monday…read moreto return all my equipment because after 6 failed attempts at reaching someone on the phone to help me change service - I was DONE! i was pressured into a $200 PLUS package with TV channels I did not want and a HOME PHONE I did not want by a salesman when I called to set up JUST WIFI in February. While I was there telling the wonderful lady LATIA (I hope I spelled her name correct) what happened to me she said I was not the first to make that complaint. She spent 35 minutes with me- FIXED the issue- gave me information on the Federal relief for $30 off WIFI (I have a teenager that does school work from home) - and set me up with ONLY what I needed. She did not try to UPSELL... she didn't try to ADD anything to make more commission off of me- SHE HELPED ME!!! I am ever so grateful that there are still people like her! Being on a budget but still needing what you need- is very hard! 100% recommend if you have issues go in person and explain- hopefully you get LATIA !!!

Spectrum internet quite literally has an outage once a week for 3+ hours and half the time it's…read morelonger and during business hours. If you need to WFH stay away. Terribly unreliable

I'd give them LESS THAN ONE STAR but it won't allow me to.... We had them hook us up 4 months ago…read more A kid came out and said he had been on the job2 months ... It showed... through no fault of his own. Poor or NO training. It took him OVER 8 HOURS to get it connected. Finally gets it working and leaves, late at night. He had trouble getting help without a smart attitude. (that was our first clue) Day ONE, signal goes in and out. Call them and they got it working again. Day 2, "searching for signal" was our best channel. Day 3, same channel. I called to cancel. They didn't like that ... I reminded them that FEDERAL LAW SAYS I CAN CANCELL ANY CONTRACT WITHIN 3 DAYS. They tried to get us to change our minds ... lol. They then told us there was a $470 early termination fee ... OH REALLY .... After a brief discussion they said they'd send a box to return their equipment. I also told them they no longer have permission to go into our bank account, ( I called the bank to make SURE) and to send a bill to us. We got the box over 2 weeks later .... We packed everything up as instructed, and sent it back. Then came the e-mails saying we owed 2 months of service !!! I figured it was just a glitch. We ignored it. Then comes another e-mail saying we had an overdue balance and owed $420 !!! And to call them IMMEDIATELY. That I did !! I was NOT very polite. I asked if they had ANY clue what they were doing... He apologized, and I did too. It clearly wasn't HIS fault. So after explaining everything, he told me our account was under review. We'll know in a couple weeks if we get an Attorney or not. NOT JOKING. If they think they're going to charge us about $1000 for nothing but aggravation, THEY'RE OUT OF THEIR MINDS. Oh, Almost forgot, I tracked the return box back to California and the USPS there stated that "THE CUSTOMER" refused the package ??? Not sure if that is a game to leave me hanging for the nonreturn of equipment or what ?? My next action will consist of alerting the CONSUMER PROTECTION and the BETTER BUSINESS BEAUREAU. ..... DO NOT LET THESE PEOPLE INTO YOUR BANK ACCOUNT ... BELIEVE ME. We got ROKU ULTRA and are very satisfied. Should have went with them from the start. WAY more channels and MUCH less expensive.

I had Direct TV for 20+ years, I have had numerous bad experiences. Finally I called to cancel…read moretoday. They cancelled Newsmax this year and One America News last year. Gotta go. Worst customer service I have ever had.

Well I only visited here for about 5 minutes…read more My babe was lucky enough to win tickets from one of their online contests. Therefore, I had to come here to pick up the winnings. From the Monitor Merrimac tunnel it's about 5 minutes away. The drive from Chesapeake Square Mall wasn't that bad. Seemingly, there was no traffic around the 3pm hour on a Wednesday. The office was not hard to find at all. It's walking distance from interstate 664. There wasn't any security block I had to pass before walking into the office. I expected to be "buzzed" in, but I guess they have an open door policy. Trustworthy people I assume! Soon as you walk in there is a conference size table for 8 or more. And a television set on the station Sky 4 TV! I was greeted by someone immediately. She was friendly and the wait wasn't long at all to claim the winnings. If my babe came to pick up the tickets, they would have requested to take his picture and post it for all to see. But because I picked up the tickets, my photo wasn't snapped. This locally owned TV Station plays a lot of local events which is awesome!! Alongside the local events, it also airs The Family Guy and other family oriented programming. Seems like a quiet office and they are always hosting contests on Facebook and Instagram. Happy winning :)

This is the only locally owned TV station covering all of Hampton Roads. Nice variety of somewhat…read moreolder sitcoms and interesting weekend movies. Their big contribution is the way they cover many of the community happenings that other "local" stations don't. Like the ODU Basketball games, The Oceana Air Show, Christmas Parades, etc. It's nice to see a small, caring privately owned company still getting by in this economy.

Stopped in to buy a cable and the guys in the store found the cable I needed and gave it to me when…read morethey found out I am a cox customer. Great experience

After 3 years of their off and on service, no response to lsck of internet service or reduced…read moreservice, I finally terminated them. Unfortunately, they were not done with me and have hounded me for months about $30 charge that apparently resulted from the government assistance program I was enrolled in during covid which allowed for help with internet service for seniors and others on fixed income. I received countless harassing emails, phone calls amounting to threats for this charge that resulted from terminating the service. Something in the fine print. Never mind Cox owed me $30 for returning the modem. And I did not receive that until 3 months and several phone calls to them asking for my check. Since they owed me money and now claim I owe the government for thus assistance program wouldn't it make since to apply the refund to that? Guess not, better to harassing 70 plus year olds huh Cox? Where were you when I couldn't get any internet connection for days? Please make thus make sense. Never again!

Recently went to cox for their phone service. Cheaper for…read moresure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful

Service itself was okay but the cancellation process was predatory. It took months before they…read moreactually cancelled my services and they kept trying to make me pay more. The customer service seems incompetent or maybe they're just trained to treat people that way. "Supervisor" was useless and his response was "well no one likes their utility provider and we're no different"

Today, I contacted Cox Communications via live chat with one simple request: to cancel my internet…read moreservice. We found a provider offering faster speeds at a better price, and we've decided to make the switch. Instead of processing my request, the agent repeatedly stalled by asking intrusive and unnecessary questions: "How many devices do you have?" "What price are you paying?" "What do you use the internet for?" I explained that I had already made my decision and did not wish to answer personal questions. The agent insisted I had to answer them in order to proceed with the cancellation. Then, rather than moving forward, they pivoted to a sales pitch about Cox cell phone plans--something I have absolutely no interest in. At that point, I started making up answers just to get through the process. This is not customer service--it's harassment. Making it intentionally difficult for customers to cancel services is a shady business practice and only serves to drive them away for good. If I had even the slightest thought of returning to Cox in the future, that experience completely erased it. Your company needs to seriously rethink how you treat outgoing customers. You don't win people back by wasting their time, interrogating them, and pushing unrelated services. You just leave a bad taste in their mouth.

Cox should not do mobile or anything really. Service was miserably terrible and customer service…read moreis just nasty and rude. We had the service for less than 1 month. 2100$ dollars later three phones no service and crappy care. Use this service at your own risk you have been warned.