DISH is moving more and more channels to streaming services. We decided to cut the plug. When…read moretrying to cancel service, my wife was told, we had multiple credits on our account. Funny, these credits never appeared on a billing statement. She was also told she could lower our bill from $160 a month to $120 a month for the same service. Why weren't we proactively informed of these 'credits' and the offer of a lower price. What douchebags these people are. And now, they offer cellular service. In my world, you take care of your faithful customers first. This man and his wife should be shunned. No, I am not Amish, but it seems appropriate here. I feel sorry for others who don't have strong streaming services. Our deal with Verizon will save us about $200/month. If you can, dump Dish. They are definitely not on your side. As a final kicker, they will charge us $25 for a shipping box to get their equipment back. And, no, we cannot use the account credits to offset those charges. DISH SUCKS.

Horrible customer service. Incompetent chat reps and techs…read more. Via Satellite doing business as Dish Network out of Front Royal VA is a major culprit. First technician to my house was so stoned he could hardly function. The last one arrived with his butt crack showing, left his trash at my house and complained that the 'lady down the street' gave him a bad review! I thought the service follow up interviews were confidential!! Service where I lived before was excellent. This area contractor has left me completely disillusioned with DISH and highly regretting my unbreakable contract!

I love these guys! I wouldn't have expected this level of personal service for a TV provider. They…read morefollowed through with everything they promised and are always available when we need help. Best of all I don't have to call some 800 number and talk to people half way round the world. They are right here and accessible.

Great to work with. We were returning an older model WIFI 6 which was shipped to our house for us…read moreto install.

Tronika was an excellent employee. She made my experience wonderful. Her attitude, friendliness,…read moretime, and conversation was just great compared to an individual I spoke with too over the phone. Thank you to her for making things easy and understandable.

I'd give them LESS THAN ONE STAR but it won't allow me to.... We had them hook us up 4 months ago…read more A kid came out and said he had been on the job2 months ... It showed... through no fault of his own. Poor or NO training. It took him OVER 8 HOURS to get it connected. Finally gets it working and leaves, late at night. He had trouble getting help without a smart attitude. (that was our first clue) Day ONE, signal goes in and out. Call them and they got it working again. Day 2, "searching for signal" was our best channel. Day 3, same channel. I called to cancel. They didn't like that ... I reminded them that FEDERAL LAW SAYS I CAN CANCELL ANY CONTRACT WITHIN 3 DAYS. They tried to get us to change our minds ... lol. They then told us there was a $470 early termination fee ... OH REALLY .... After a brief discussion they said they'd send a box to return their equipment. I also told them they no longer have permission to go into our bank account, ( I called the bank to make SURE) and to send a bill to us. We got the box over 2 weeks later .... We packed everything up as instructed, and sent it back. Then came the e-mails saying we owed 2 months of service !!! I figured it was just a glitch. We ignored it. Then comes another e-mail saying we had an overdue balance and owed $420 !!! And to call them IMMEDIATELY. That I did !! I was NOT very polite. I asked if they had ANY clue what they were doing... He apologized, and I did too. It clearly wasn't HIS fault. So after explaining everything, he told me our account was under review. We'll know in a couple weeks if we get an Attorney or not. NOT JOKING. If they think they're going to charge us about $1000 for nothing but aggravation, THEY'RE OUT OF THEIR MINDS. Oh, Almost forgot, I tracked the return box back to California and the USPS there stated that "THE CUSTOMER" refused the package ??? Not sure if that is a game to leave me hanging for the nonreturn of equipment or what ?? My next action will consist of alerting the CONSUMER PROTECTION and the BETTER BUSINESS BEAUREAU. ..... DO NOT LET THESE PEOPLE INTO YOUR BANK ACCOUNT ... BELIEVE ME. We got ROKU ULTRA and are very satisfied. Should have went with them from the start. WAY more channels and MUCH less expensive.

I had Direct TV for 20+ years, I have had numerous bad experiences. Finally I called to cancel…read moretoday. They cancelled Newsmax this year and One America News last year. Gotta go. Worst customer service I have ever had.

Well I only visited here for about 5 minutes…read more My babe was lucky enough to win tickets from one of their online contests. Therefore, I had to come here to pick up the winnings. From the Monitor Merrimac tunnel it's about 5 minutes away. The drive from Chesapeake Square Mall wasn't that bad. Seemingly, there was no traffic around the 3pm hour on a Wednesday. The office was not hard to find at all. It's walking distance from interstate 664. There wasn't any security block I had to pass before walking into the office. I expected to be "buzzed" in, but I guess they have an open door policy. Trustworthy people I assume! Soon as you walk in there is a conference size table for 8 or more. And a television set on the station Sky 4 TV! I was greeted by someone immediately. She was friendly and the wait wasn't long at all to claim the winnings. If my babe came to pick up the tickets, they would have requested to take his picture and post it for all to see. But because I picked up the tickets, my photo wasn't snapped. This locally owned TV Station plays a lot of local events which is awesome!! Alongside the local events, it also airs The Family Guy and other family oriented programming. Seems like a quiet office and they are always hosting contests on Facebook and Instagram. Happy winning :)

This is the only locally owned TV station covering all of Hampton Roads. Nice variety of somewhat…read moreolder sitcoms and interesting weekend movies. Their big contribution is the way they cover many of the community happenings that other "local" stations don't. Like the ODU Basketball games, The Oceana Air Show, Christmas Parades, etc. It's nice to see a small, caring privately owned company still getting by in this economy.

Stopped in to buy a cable and the guys in the store found the cable I needed and gave it to me when…read morethey found out I am a cox customer. Great experience

After 3 years of their off and on service, no response to lsck of internet service or reduced…read moreservice, I finally terminated them. Unfortunately, they were not done with me and have hounded me for months about $30 charge that apparently resulted from the government assistance program I was enrolled in during covid which allowed for help with internet service for seniors and others on fixed income. I received countless harassing emails, phone calls amounting to threats for this charge that resulted from terminating the service. Something in the fine print. Never mind Cox owed me $30 for returning the modem. And I did not receive that until 3 months and several phone calls to them asking for my check. Since they owed me money and now claim I owe the government for thus assistance program wouldn't it make since to apply the refund to that? Guess not, better to harassing 70 plus year olds huh Cox? Where were you when I couldn't get any internet connection for days? Please make thus make sense. Never again!

All members of this location were exceptional and very professional. The associates who assisted me…read morewere super kind and pleasant and made this an easy and quick experience for me.

Recently went to cox for their phone service. Cheaper for…read moresure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful

NICC gave us verbal greeting figured out our problem and got us on our way 10 minutes I…read morecouldn't have asked for better and I got from Nicc

it was a terrible experience, Nicc was extremely rude for no reason, some needs to talk to him to…read morerespect people, I can't believe cox hire a guy like Nicc, I went to return a cox item and told him I need a receipt and he went banana, he said we stopped giving out receipts, I told him equipment gets lost all the time and he said I don't care I really don't care it's not my problem, I told him there is no reason to be that rude because I asked for a receipt, he said that I'm waisting his time and there is no point for me to ask for a receipt. I'm just really shocked of how rude he was to me for no reason what so ever. he definitely needs to be spoken to, he should treat customers that way by all means.

super helpful and a positive problem solver shout out to serenity! my old phone was having all…read morekinds of problems but she was very patient and on top of the issues !

The employee was on a personal call the entire time we were there. She also seemed to be annoyed…read morewith us