My wife and I purchased a new car at Cox Chevrolet, we were very happy with their service, we would definitely buy another car from Cox . They treat you right. FM read more

If i could give zero stars as a option i would. The service desk is horrible and the techs have no idea what they are doing i have been back for the same issue at like 3 times for the last 2 months a piece! I feel like once you buy a brand new car thats all they care about never ever again read more

We just bought a 2018 Traverse, the car is fabulous and the overall experience was first class!

Imagine your worst experience in with a car repair shop and then x 10. They screwed up a repair and then refused to give me my keys unless I paid for the parts they mistakenly used on my truck. No joke. I had to call the police so that they would have them hand over the keys. read more

Buyer beware of Cox Chevrolet !!! I paid $667 for a lease car service contract, only to be later billed for $515. Cox explanation was that said contract was only a partial payment toward service. However, I can't find that wording on my original contract. I also paid $335 for a Fidelity car care service plan which doesn't seem to enter into the equation. I always had good service from Cox until now. read more

I started going to Cox due to a lease program that required service at a certified dealership. Rick was my service rep that I usually saw & he's great! He's very nice & helpful. After my lease service contract expired I continued to take my vehicle there but as time went by the level of service faded. Rick continued to be great but he's not doing the physical service. My 2015 vehicle started to run rough; engine sounds, gas mileage not great anymore & I even had to add a quart of oil in between oil changes! I finally figured out that my air intake had been left unscrewed & open. When I called to just let Cox know, I was ignored. The last time I called I got Rick & he expressed his apology for my frustration. He really is great at customer service! I would recommend Rick but not Cox. read more

I used Cox Chevrolet to repair my Nissan Rogue 2017 after a small crash where the most damage occurred inside with the deployment of the airbag that caused damage to the ceiling panels and leather seat. The total price of the repair was about $12,000 dollars. The car was fixed and when I went to pick up my car I found out Cox Chevrolet painted my car with the wrong color. They agreed with my complaint and repainted he car with the correct color. Then I went to pick up my car again and I found out the car had been crashed inside the body shop. Cox Chevrolet tried to return my car without repairing the damaged they caused inside their facility. Again I complained and they agreed to repair the damage. When I returned to the third time to the dealership to get my car I found out that the repair to the new damage was barely done and again I complained and they agreed to repair again. When I returned the 4th time to pick up my car they finally had everything fixed. When I get home I notice that Cox Chevrolet swap my spare tire never used for a different older tire. The Rogue roof rack was all scratched as somebody used improper tools to remove and reinstall then. The car inside was filthy dirty like they never protect the seats during the repair. The ceiling had stains. The rear suspension had to be fixed because of my accident and the rear wheels were visually out of alignment. I noticed while driving home. My conclusion is that Cox Chevrolet Body Shop is far the worst place I ever had to repair a car in my entire life. Cox Chevrolet has al that is needed to provide a quality work because my car was finally fixed but you have to go through a big ordeal to get them to repair properly and completely. And the bad part is that your car is not return to you clean or at least in the same conditions the car was given to their care. Very annoying experience. read more

I was terribly surprised to fine that the price for a simple oil change and tire rotation was $79.30. I get the same services as well as all fluids checked and filled for $43.00 in Denver. I also checked my next location where my wife and I are visiting, and the price is the same as in Denver. I will not be visiting this location again, even though the personnel at this location were very friendly and accommodative. I guess Florida is just more expensive for everything, but double the price was very surprising. read more

I just want to write aI update for my terrible service at Cox Chevrolet on Cortez the service manager is a complete jerk and the manager of the company John rudd is a complete jerk I had a problem with my truck its a 2014 Chevy Express Van my tires were wearing down very quickly after eight thousand miles and the service manager told me there's nothing they can do about it after half my tread was off my tires the steel belts for showing after eight thousand miles and there's nothing they can do about it and I also had a problem with my molding around the window it was fading they couldn't do anything about that either even though the car only had eight thousand miles on it so they told me never to come back and the manager of the store John rude told me to get out of the store and told me never come back he was the rudest manager I've ever seen it or met in my life I have bought like I said 9 cars from this company in the past 10 years and they were so disrespectful to me it was unbelievable don't ever buy a car here from this company Cox Chevrolet is a rip off all my friends have been ripped off from this company as soon as they get their money they're gone they don't want nothing to do with you I was going to purchase a brand new Corvette from cox but now I'm going down to sunset Chevy down and sarasota to purchase my. Z 06 so they lost a sale and they're losing customers by the daily basis every one of my friends that I kmow have been ripped off by this company they're terrible they are disrespectful and please do not do business with this company because they do not honor their warranties t Cox Chevrolet you are the worst dealership I have ever worked with in my life and I plan on sueing you guys too . By the way I took my van over to Conley Buick and they did a phenomenal job with everything that I had a problem with at Cox Chevrolet they honored everything that was wrong with it with no problem just complete beautiful service customer service is great and management over there is great there are just great people I would highly recommend Conley Buick to all the people that plan on going to Cox please give them a chance you'll see a big difference their prices are way lower and the people over there are much nicer and this is coming from a 10 year customer of Cox Chevrolet please go to Conley Buick on Cortez Road and do your business there Cox Chevrolet is no good read more

Keep your elderly family members away from this dealership! They will SELL them a car even when they know they shouldn't. My father in law visited the dealership to LOOK at leases.....he left with a purchased car he could not afford the payments on at 13.75 interest rate. Looking at the contract the initial amount of the car doubled with all the little 'goodies' they added on. When approached the Manager ended up hanging up the phone on me. read more

I saw a 2017 Buick Cascada that was on Cars.com website that I wanted. It was located at Cox Chevrolet in Bradenton, Florida. I live in New York. As the price and condition of this used car was very good, I planned on going down there to get the car and, while there, visit family in Sarasota (a bit of distance away from Bradenton). When I emailed them on Friday evening from NY telling them that I was interested in this car they said the car was there. I left NY on Saturday afternoon and when I contacted them on Sunday, they said the car was still there. The sales agents name was Stephanie. I rented a car and drove there an hour or so after I called them about the car's availability. When I arrived, they told me that the car was not there and it was sent to auction (whatever that means). They told me that their computer was not updated and the car was sent on Saturday. Right away they said that they have other good used cars on the lot for me to look at. What a disappointment!!! Classic bait and switch!!!! read more

A month and a half ago, I totaled my brand new Kia Sportage. My car was taken to Cox Chevy. After talking with Dan Welte was able to get into a nice new Chevy Sonic. I started working on getting the GAP insurance of my Kia Sportage completed. I kept getting phone calls from Dan Welte and Kristin in finance saying that different forms needed to be faxed or they were gonna pull my car loan. I constantly was sending items to get the GAP insurance completed. Finally, Andrew in finance told me that the GAP had to be completed in two days or they were gonna take the car back. I was told by GAP that it would take another 14-20 days to complete. But that wasn't enough time for Cox Chevy so they towed the car and canceled my loan. I was called a "liar" and was accused of playing games to get the GAP insurance completed. Im doing everything in my power to get my life together after my accident. Last thing I would do is play games on getting my GAP insurance complete. Also after doing some research most GAP claims take up to two-three months to complete. Its been a little over a month for mine. This was by far the worse experience I have ever had with a car dealership. read more

Ive never been so disappointed they told me my car would be done in 11 days . After many conflicting excuses from the parts were damaged they ordered to the guy who work on my car his wife dieing I finally got my car back 4 weeks later and 5 week's total after taking it back .it was a simple job the rear quarter panel and the rear door needed to be replaced and painted .when I got it back the paint had terrible ripples and bumps in it called orange peel due to an amateur painter .on top of all that the rear automatic shade wasn't working properly the airbag light was light up on the dash the button to get into my trunk was just glued on and when I went to get something out of my trunk it just fell right through the trunk and it was covered in this black glue that wasn't even dry yet was all over my fingers and my headlights no longer worked I have no idea how they messed up a simple job so bad .so I took the car back immediately and spoke to the manager he tried to give me a bunch of reasons the paint wasn't right saying all high-end cars have this orange peel it's what protects the paint so on and so forth and I happen to know a few things about body work so I called him out on his b.s stating the few reasons this orange peel happens all adding up to crappy workmanship and he didn't have anything to say but he's sorry and "we'll fix it" and they said they would fix all the other problems as well so I left the car and a week later I got a text saying the car was done so I picked the car up thinking it was done and they barely fixed the paint still see the orange peel but was much better and the trunk button was fixed everything else they just left in disrepair when I called to speak to the supervisor he gave a bunch of excuses again in typical fashion so I called gieco 1800 # and complained to them requesting to speak to the supervisor of the adjuster who was in charge of overseeing my cars work his name was David Goodyear (adjuster)he's the one that came up with all the excuses for the delay sent by text some how he got wind of me trying to get ahold of his supervisor and he called me posing as this supervisor saying sorry theres nothing else we can do for you basically telling me to drop it and when I wasn't satisfied with his rebuttals I demanded his name and the name of his supervisor and he didn't wanna tell me I had to ask 3 times and finally he said his name was David Goodyear so I'm sitting there complaining about him to HIM were talking a 30min conversation and he just kept playing along posing as the supervisor and when I asked for his info he knew the gig was up I hope they record those conversations and he gets fired cause I've never heard of something so ridiculous.. something so simple I mean I was barely backed into in a parking lot the guy 3feet from me I wasn't in a huge accident this should have only taken 8or 9 days tops . DONT TAKE YOUR TO THESE PEOPLE IF YOU WANT QUALITY WoRK DONE IN A TIMELY FASHION my name is David dombek if you see this and have a similar story I would love to hear it so I can extablish a history of behavior instead of just one man having an issue one time email me at ddombek77@gmail.com thanks read more

Bought a new 2018 Malibu color blue from this dealership. Came here because I was involved in a accident and my old car was totaled and they said they could get me in a new one fast. Worse experience buying a car I have ever gone through. Rushed me through the paperwork and gave me the car. Several days after I had already had it they called and wanted me to bring it back because the gap insurance on my old car had not been finalized. I've never gone through this and you would think a dealership would not give someone a car if the paperwork was not finished. Made me feel very embarrassed and treated me like trash during this process. The general manager also made me feel the same. I was harassed on the phone until I returned with the car. Needless to say the gap insurance was finally paid and I got my car back but after several hours of calls and trips to the dealership. Clearly the customer does NOT come first with Cox Chevrolet. If I could give zero stars I would. Be warned. You are nothing but a dollar sign and once sale is complete you become a nobody to these people. read more

The worst in service, ever! I asked for an estimate on my vehicle. I left to go shopping and when I returned and they decided to fix it without my authorization and tried to charge me. I signed nothing and was under the impression my extended warranty covered everything. After a call to GM, they had no choice but to call it a "Goodwill" gesture. Another incident was when they needed to keep my car overnight and I needed a rental car which is covered under my warranty. I did not want to use Enterprise which is at their onsite location. I went home without a rental car. After a call to GM I found out my extended warranty wilI cover ANY rental car agency. The service man told me he was NOT allowed to inform me of this because they have some sort of contract with enterprise. I would advise NO ONE to do business with people like this. read more

Found the car online that I wanted, contacted the dealership thru Cars.com, car was ready for me to test drive it when I got there and papers were signed right away. Best car buying experience of my life. read more

Well my journey to purchase my brand new Corvette is over thanks to Cox Chevrolet of Bradenton Fl. The process took my over 6 months. Was getting tired of seeing prices advertized online and once at other Chevy dealers there all kinds of criteria to get the advertized price.Was crazy and frustrating. Cox Chevrolet had an unbelievable price on a 2016 Zo6.I called them and asked about their price of the advertized Zo6.Was told it was the correct price.Went to Cox , Derick Bessamer was my salesman.Sold me my dream car and gave me 3 Thousand off advertized price.This man sold me this car within 15 minutes OMG it was so painless and such a pleasure dealing with a Dealership that went out of their way to make me happy.I highly recommed Cox Chevrolet, they earned me as a customer for life.Buy your new Chevrolet from Cox Chevrolet. read more

I do not recommend this dealership. I bought a Chevy Silverado. The trouble started in the finance Department. I was charged for items not wanted, extra warranty, Zillon treatment and a 6 year service plan. When asked for a refund for these items they became hostile and difficult. It took me 6 weeks and numerous visits to get my money back. I emailed the owner to no response. As they were closing I did not get my bill of sale till 3 days later. The manger wanted to know where my husband was. Really? Can the lady not buy a truck on her own? Surreal. I will not go back for any reason they have also lost my business in their service department. read more

My wife took the car in, and was very uncomfortable with how the service staff treated her while she was there. The man she dealt with was very condescending. When I set the appointment up, I was very specific about what I wanted done to the car, I was asked on the phone about additional services and said no to all, but the service personnel pressured her again on options. One of the items to be done, an induction oil change because of 'sludge buildup in the engine'....... seriously? You know there is sludge build up after 5 minutes with the car and not doing any additional diagnostic? I was very disappointed, the Chevy dealership I used to go to before we moved was very straightforward and honest. Did not get that feeling here. read more

I just bought a car from Cox Chevy and it was the best experience ever! The receptionist Rachel was very sweet and helped me as soon as i walked in. I bought my car from Joe L. I have never met a used car salesman as honest and sweet as Joe. He was not pushy and did his absolute best to try and get me a better deal. I ended up buying a Honda Accord Coupe for $2000 under kbb. I was looking a another Honda at a Honda dealtership and told me i got an amazing deal! The entire experience was easy! Joe made you feel like a person and not a paycheck! I would recommend him 100%!!!! read more

I bought a 2014 Silverado from Cox. it is a lemon. there is no way it passed there supposed 177 point vehicle inspection. I started letting their service department work on the vehicle. they also had horrible customer service. I now take it to Conley Buick GMC. I even had it at the body shop recently, and I had to take it to Conley's to fix the stuff they broke.. Nothing more than a glorified buy here pay here lot! BUYER BEWARE! read more

Worst dealership in town! In Bradenton we have what feels like a 100 dealerships all within a 25 min drive. I have shopped, visited, and explored different shops around town, as a vehicle is as close to a child as my wife and i have gotten. Just as you wouldn't just put your child in any old daycare,we don't just drop our cars off at any dealership. Our cars are our children. We take great care and love them but Cox Chevrolet does not! The body shop is the worst there. I brought my truck in for some vandalism work and two years later I am still having them go back and fix things. They forgot to put parts back on, left garbage in my bed, broke a mirror and lied about it, and have stolen things from inside the truck. I talked to the Assistant manager of the body shop he bribed me, gave me $50 in meal vouchers and asked if i had filled out the survey...survey! Do they think I care about a survey?! They took the truck back in for 3 weeks and when I picked it up there were still things wrong. I tried calling Chris Cox, who sent me an automatic email with his number on it, 5 calls, 5 messages, no response. MY FAMILY, FRIENDS , AND I WILL NEVER, NEVER COME BACK TO THIS DEALERSHIP. Like I said in the beginning there are many dealerships around that would love to have our business. Now there is a positive, their service department is good, namely David Hey, is a champ! Professional, kind, and understanding, talk to him if you want it done right. read more

The process was smooth and Tony Hockett was able to meet my needs in terms of locking me into an affordable lease price with the car I wanted. Buying or leasing is always a long process, but most importantly everything was smooth and without glitches. read more

I was in the market to purchase a new vehicle. My first in 14 years. I didn't want to move on from old car, but it was a standard shift and due to some injuries, I was no longer able to drive the car. I was not looking forward to taking on a car payment and I was not looking at Chevy cars. HOWEVER, after stopping at several dealerships, I decided to go ahead and see what Chevy had to offer. The sales rep that assisted me was Dan Miller and he was honest and up front about everything which I really appreciated. He worked with me to ensure I was getting a vehicle that would fit my needs and my budget. He was never pushy and he never tried to sell me services I didn't need which I truly appreciated. Dan worked diligently to get me every possible discount and get my car payment where I needed it to be and sold me a car that I really like and is the perfect fit for my families needs. In the two weeks since I've purchased the vehicle, the manager reached out to me to check in and make sure everything was going well with the vehicle and to see if there were any questions he could answer. (Nice touch!) and I was also sent a tin of delicious cookies (even nicer touch!) which I polished off in no time flat. I have to say, I'm very pleased with the service offered at this dealership. I wasn't planning on buying Chevy but I feel confident that when the time comes to purchase my next family car or refer someone, it will definitely be to Cox Chevrolet Bradenton. Thank you Cox Chevrolet for the best car buying experience I've ever had. I couldn't be happier! read more

These people are a big ripoff !!!. They sold us a car with a bad A/C.. We called them and now no one wants to take responsibility for helping us to get it fixed. read more

In the past we have used Lube oil filter coupons from you that have had" Free Tire Rotation " on them, We FINALLY got the part in for Recall and got the car in for service with our Checkbook coupons at home. At the Time of check in we asked for the service not realizing that the coupon no longer included tire rotation. Our service write called with an outrageous estimate, I eliminated All other service and there was No compromise even after asking... $24.95 ???? For Tire Rotation only ??? My Brakes are Fine Thanks for looking, But don't tell me the Rear Drums need to be cleaned out because they are "sealed", You had to pull the drum to determine the pad remaining on shoe ! (Safety inspection Free) $289. For a directional switch. Not, she can hold it down. ! Your Writes cocky snotty reply, and the young man sitting behind cashier comment That " Well were just more expensive than other shops! The Non Compromise of $12.49 1/2 rotation charge has just lost you a customer, And Gained you another Negative to your existing Social Media reputation, as I stated to that smart ass young man. We used the Oil change coupon and paid $40.00 in labor.!! You had the car in the air and tire off. I know this because you tried selling me a wheel balance at twice the going local rate! Guess I paid for the Free Safety Check Labor also. Shame on you! The young lady we worked with in the past was Very Professional and educated Properly. read more

my 2012 chev express van was filthy when i got it back after 2 weeks! the dash was all loose wires hanging out, my expensive radio scratched! carpeting was all pulled out, i sent photos to service mgr. i will never go to cox again very upset! read more

Briefly,my wife and I looked at 3 used vehicles in the 10 to12 thousand dollar price range. We were not interested. Then the manager suggested to his sales person we look at a used Buick Lacrosse with only 24000 miles that had been just traded in. The sales guy showed us the car and we were interested and would buy pending a drive test. We were told the car would be in for detailing and as soon as it was available the salesman would call us. After a long wait the next day I emailed the sales guy and he replied "Yes sir the car is yours when ready. Later in the evening I visited the showroom and met John the sales guy who set up an appointment at 9am the following day. When my wife and I arrived in the am we were met by an older man who said he had I believe 17 years experience and he could help us. We asked for John. The older gentleman said John was not available and he didn't know where the was. Just then John shows up. He was told to check on the Buick Lacrosse; he went out and 5 minutes later returned to tell us the car had been sold. Disappointed we left. I later emailed the owner Kris Cox about the poor customer service. To this day I have not had a reply.I have read all the reviews and in my opinion this company will suffer under current management. Even without getting the car I believe this situation could have been better managed to retain some trust. By the way I purchased What I consider a better deal within the same price range a Buick lucerne with very low mileage. one owner. and car fax report no accidents 30,000 miles.. I feel sorry for John because I think somebody else was dealing the Lacrosse. My recommendation to Mr. Cox; get a consulting firm in there to study the business structure and guidelines wit a view to suggesting changes. Rod J read more

I just purchased a new Chevrolet Colorado for my business and couldn't have had a better experience. I worked with Oscar Acosta and Finnian Mayotte throughout the process. I have bought multiple cars and trucks before and this was by far the easiest in terms of speed, efficiency and overall ease of the transaction. Highly recommend. read more

I am happy with the car I bought but not happy with the sales experience. My salesman outright lied to me at least three times, promising me things that were supposed to be taken care of after the purchase and then making up stories to stall and get out of following through. I contacted the dealership over and over to get some resolve to my problem, but no one would return my calls or even talk to me about the issues I experienced. I even filled out the "customer surveys" they say they value so much and stll no response whatsoever. In my opinion, Cox made it very clear they don't value my business... but they sure didn't have any problem taking my money! Got slapped with a $1200 "dealer fee" and they tried to switch up my financing on me AFTER I bought the car and had already owned it a month! Unscrupulous practices? You bet! Recommendation? No way! Won't be buying from them again. read more

I am very disappointed with my experience here. I have a difficult finacing situation and I understood that and was completely up front about it from the begining but was assured they could help. After many trips, phone calls and hours dealing with them, I left empty handed. I was promised a done deal for zero down, then after getting insurance on this vehicle, they even had registration printed and was supposed to sign papers they say I need a co-signer or $2000 down! I had some family with me who was pressured to co-sign and then treated poorly when they expressed this wasn't an option. I left devastated. THEN I get a call that they could make the deal happen with $1000 down, after I got the down payment together I called to let them know and was promised a call back and they would do the deal. I did NOT get a call and when I called or emailed I was ignored. I guess what they say about car salesmen is true. :( read more

Worst service every. I took my car in here not once but 2 times for the same recall. When I got there my battery supposed died. How Ironic my battery died at a free recall. My mom took it there and just told them to fix it. The dealership never called me of this problem. They should called me to do anything additional, other then the free recall to my car. They jumped my battery into the bay. Why didnt they "JUMP" it to get it down the road or to the auto parts across the street. So I got stuck w paying my mom back 164 for battery and labor. I called the service manager about this. One attendant said they cant take it back bc it is used. It was 24 hours later. I called and spoke to the service manager Roberto. We were playing phone tag until he found out w one of the service reps what this was about. Then he avoided my calls all together and didn't care to respond. I assumed he was busy so i asked for his personal email. He never responded . This will the last time I buy a car. why is this place in business. All Chevys have recalls. This car has had 3 recalls and 2 recalls that are the same. read more

In the early 1990's there was a man that purchased a Chevy truck from Cox Chevrolet in Bradenton, he drove the truck with two large pieces of Plywood on both sides with the painting of a Lemon on it for about 4 months, it said: " Cox Chevrolet Sold Me a Lemon". He drove it around town and near my condo and I inquired why he had that on his vehicle, he told me and eventually they sorted out their difference, but not after what must have been hundreds of thousands of dollars worth of BAD ADVERTISING. I remembered it and here we are about 25 years later, and I still remember it. Wow, that should have been enough for me to stay away from Chevrolet. Silly me, I did not. For over 3 hours could not get anyone to answer the phone to get my new Colorado Extended cab ZR1 vehicle in for service. I left messages, then asked the receptionist for the General Manager, no answer. Then asked for the service manager no answer, left messages of course. I left the General manager a message that said, why do all this TV advertising when no one answers the phone, why not shut the store down and everyone go home if this is how they work. Finally at 2:30, after trying this from 11am I made an appointment. I get there at 3:30, no one has any idea where my appointment is. I say: Well why don't we just make another appointment, the girl says, yeah but I wanna find your appointment; This nightmare goes on for another 20 minutes, by now I am so angry, really angry. Then finally a guy named Chris comes out and says this other guy is your service advisor. Mind you I have never been here before. Chris says you will have to wait since that service advisor is busy, I think "holy shit" and all these other people are all just standing around. This frustrates the hell out of me. Chris says after another 15 minutes, go ahead and leave, I'll get it taken care of (Warranty work). Then 35 minutes later Eric calls and says I need you to sign some paperwork, come back. By now I am thinking that Chevrolet is the worst car company on the planet. I get told to leave and now friggin come back? What the hell? WTF? They have no idea what the hell they are doing. My new truck tilts to the left, so I needed it checked out. I get a call back that is normal and within tolerances. Seriously? I am driving a truck that is tilted? Well its safe to drive I get told. Ok, so if the paint is peeling? Well that is safe to drive, If my door handle falls off, that is safe to drive, if the headliner is peeling that is safe to drive? But I DO NOT WANT TO DRIVE A VEHICLE THAT IS LOPSIDED and GOES DOWN THE ROAD THAT WAY! Ialso ask for any computer updates, I get told whats wrong with the vehicle? I say other than tilting I just want any updates, I get told it doesn't work that way, if you have a problem we will address it. II say my new Ram truck has updates and when I take it in they check it and automatically update it. I do the same thing with my Honda Pilot. So Chevy doesn't have a decent computer to check if there are any updates to my vehicle? Wow what a mistake it was to buy this $38,000 vehicle. maybe time to get rid of it, take the loss and put this nightmare to an end? Chevy, listen up: Welcome to 2017, GET WITH THE PROGRAM, get your shit together, or get out of this business. I call my friend who worked for Chevy for 14 years, he said Cox? Dont waste you time going there, they're idiots, go to Sunset in Sarasota and he explains to be why the truck is tilted and tells me to call GM direct and open a ticket and take it somewhere else. No one should be compelled to purchase a modern computer controlled device (my vehicle) and not have their computers updated. No one should also have to drive a vehicle that is tilted to the point that it is obvious when driving down the road or sitting in my level garage. I must say, Chevrolet/GM, you fail the test, this is deplorable, not only the service, but the results. GM and Chevrolet: With all the other good experiences out there, why in the hell would I recommend Cox or Chevrolet for any service or to buy a new vehicle? Shame on you, shame on all of you for being inept, negligent, incompetent, and not with the modern times, shut the store down, go fishing, because you failed the "reasonable expectation" of what we consumers want. You failed miserably and if I have to take a $10,000 loss to get rid of my Chevrolet, I will, you have truly disappointed me! My Ram truck, No issues, My Honda Pilot no issues and my F150's that I purchase for my company and fleet, no issues, but Chevrolet? Wow! Not gonna continue to live in this nightmare! read more

An awful experience with Roberto in the service department, and the GM. I brought my car back several times while under warranty and it was never repaired due to mechanic ignorance. Now the warranty is up and Cox will not stand behind their workmanship. The service manager has no business working with the public, as he is very aggressive and angry. My husband and I have purchased well over 50 vehicles between ourselves and our business, and this is the first problem we have EVER had with any vehicle, dealership or service department. This is my first negative review ever, and it is very unfortunate. We would never return to an establishment that would not guarantee their quality, workmanship, or service, and in return requires that I now return to pay for it once my warranty is up, leading me along while the warranty fizzles away, for nearly two years. Roberto says I shouldn't be upset because I have not paid for anything up to this point! Isn't that how warranty works? Shady business ethics. read more

I rate this place a zero. My wife brought her car in to this dealership and dropped it off because she had a check engine light as well as some other problems with the vehicle. The next day she received a call from the service advisor who told her that she had $4,500 dollars in needed repairs but they were not done looking at the car. The service advisor stated that my wifes car had a "massive oil leak" a "brake fluid leak that was going into the boot" a timing chain problem and needed flushes and other maintenance performed on it. I told my wife to have them put the car back together and we will look into getting it repaired elsewhere. We took the car to another auto repair shop that I had been dealing with for several years and the car was entirely fixed for 533 dollars. That is a 4,000 dollar disparity. There was no brake fluid leak, no "massive oil leak" and the timing chain was fixed by performing the 100,000 mile service that we were late on due me having surgery. I was charged 121.01 for a diagnostic test that they gladly collected when we went to pick up the car. Later my wife was contacted by Cox Chevy by the service manager and he wanted her to come back to the store "to watch them perform an inspection" I have no idea what this would prove or how it would fix the situation because it seems that all they are doing is trying to pat themselves on the back for doing their job. Furthermore, unless you are a mechanic how would you know what you are looking at? Would a doctor watch an accountant do their job? Probably not. With the exception of the last two sentences these are strictly the facts of what happened in my case. I have left out my personal opinions of this issue. The Cox website allows you to email the Cox Family. I have done that and while I was blunt and to the point about my feelings on the issue I was not inflammatory or vulgar in any way. They have not emailed me back in regard to the resolution I am seeking for this issue and most likely never will because they might not have liked my opinion of them at this time. Draw your own conclusion. read more

shady business. i bought a 2011 cruze thinking it had a cruise control in it and i drove it off the lot after 7 hours in the salesroom only to find it didnt have cruise control. took it back the day after and got thrown out cause i was making to much of a uproar. the car never worked right since. my sterring wheel locks, my key locks in the ignition i have fought with GM to get a after market cruise control put in but it took 6 months and still having trouble with it. scared to drive it. so it just sits. if they cant be honest and know their mistakes and give me the car i wanted....then they should not be in buisness. the kid that sold it to me was on his phone texting all the while i was asking questions about the car, and he didnt even look up once. i should have known then just walk away. then they said they gave me the best deal they could and they can make it up on the next person that comes in....WHAT?! that is some down right bogus people. i will tell EVERYONE NEVER GET A CAR FROM COXS CHEVEROLET. how dare they try and pull the wool over my eyes..when i went in as a shopper to begin with! read more

The finance person I worked with when purchasing a vehicle misled me on the documents I was signing and I was never made aware of the loan bank or APR I told the finance person I was working with I wanted a specific bank for my loan, he then rushed me through signing documents and I never saw an APR or bank on any of the documents. If I had seen the APR I wouldn't have signed the document and would have found my own loan. When the finance person told me I was done I was surprised and asked "Oh what bank did the loan go through and what is the APR?" and he said "Bank of American and the interest rate is low, like 1 point something" - considering my last auto loan was 1.99 APR I thought this to be credible and left the dealership. Once I was home I looked at the loan documents and discovered an APR of 4.49 and called my salesman at the dealership. I finally was able to speak with the finance person the next day who claimed he never told me the APR was that, but did say that he told me the APR outside of his office when I asked. That, in my opinion, is fraud and I told the finance manager at the dealership that, and he disagreed stating I had signed the documents. He insisted that I had buyers remorse, which is not the case and I will keep the loan. However, I think it is complete unethical to rush someone through loan papers and never explain the loan bank, APR or term of the loan. If the finance person had explained this to me he never would have had to make a statement regarding the bank and APR outside of his office AFTER the loan documents were signed. I will never revisit the dealership again as I think they are only interested in selling cars and rushing customers out the door, and I will share my bad experience with others. read more

Went to the Nissan Dealership here in Sarasota last Friday because I was hoping they would be able to fix my power steering issue. The chevy dealership in Sarasota could not fit me in until many days later and I did not want to wait that long since it was not safe to drive. The very nice man in the service department at Nissan said to call the Bradenton Chevy place as they could fit me in sooner. I called from the Nissan dealership at 8 in the morning and made an appt. for 7 a.m. drop off the next day (Saturday) at Cox Chevrolet. Big mistake. First problem is I arrive shortly after 7 only to be told my appointment was not until 3 in the afternoon which was a mistake on your appointment girl. So, my car sits in the parking lot until somewhere around 1 in the afternoon. I got a phone call from some woman asking me how to unlock my car as she is unable to do it with the key and is requesting the fob. I explained I never received a lock fob when I purchased the car. My car, as explained from a Chevy service tech in Sarasota told me, this HHR has some kind of security feature when being locked, therefore, when locking the door from the inside, simply push the lock button twice and there will be no problem. Of course the cox chevy people have never heard of this and proceeded to lock my car and were never able to get it back open. I eventually get a call from Rick who explains to me that I have to find a locksmith to go out and unlock my car so they can get into it. Seriously....my CHEVY is sitting in a CHEVY DEALERSHIP service dept, and no one there can figure out or explain the locking issue on my HHR and it was MY responsibility to find a locksmith. Somewhere around 3:45 in the afternoon the locksmith that I had to find went to the dealership and unlocked the car. Of course, by this time, apparently is was too late in the day to actually look at my car so my option according to Rick was to pick it up and reschedule or leave it there until Monday when they could finally get around to looking at it. Since I did not feel safe driving it, I of course decided to leave it there. I ended up having to pay money to rent a car since my car was stuck at the dealership through the weekend. Horrible service to say the least. Somewhere around Monday morning Rick called me to tell me the power steering could be fixed that day but in order to fix the other problem I was having it would cost me an additional 106.00 or something in that neighborhood. The other problem I thought they could look at was the door chime/radio not working. For some reason, the chime/dinging that is supposed to be heard when opening the door or turning off/on the car lights was not working and at the same time the radio would not work. About 20% of the time when opening my car door to enter, the chime would work which also meant the radio would work. Seems to me one problem is the root of the other. So in order to tackle that problem, apparently in addition to the 100 dollars I had to pay for the deductible for the power steering, I could pay the additional 106 to just "look" to find out what the actual problem was. If it was covered by my warranty than I still had to pay the 106 but if not covered I had to pay whatever it would cost to actually fix the problem. Seriously? With the amount of problems I have had with this dealership it would have been nice for them to try and look to see what the problem was. I do not have a great deal of money so I declined the service on the chime/radio problem and therefore still have that problem. The power steering finally got repaired and I picked up my car late Monday afternoon. Will I ever return to Cox Chevrolet? Absolutely not. Nor will I recommend anyone else going there either. As far as customer service, it was horrible and completely screwed up from the second I arrived there. read more