So disappointing- we had been with Cox over 35 years since they started in the Valley. I oversaw a great deal of cable installed in the tempe area during that time. Since then they have gotten so greedy raising prices constantly, while other companies like Verizon offer better service. We cut the cord in December, and to thank us for being with them so long, they charged almost 100 dollars for the privilege to leave. This after several outages. Don't go down this road as disappointment is all you'll get in return. read more

Just to be clear, it didn't start out this way, but it ended up badly. After a week of no clear cable TV channels that did not have digital tiling and the ability to watch a show complete. I called for help. Went through the troubleshooting with the technical department. There was no resolve that night. I set up an appointment and had a COX technician come out. He did not get passed the box on the outside of the house. He had found that there was a wheat transmission coming from the main junction box where our cable connected to. We have a commercial line from the box to our house that was installed for clear signal for my daughter's business Internet. Fiber was not available at the time of install. The technician pulled the readings at the junction box and found the signal going in was nominal, but a switch in the box was not functioning correctly. He could not change out the switch since I was not his job. So he had to call out a team to change it out. There was no given time on when that would happen. He advised it should be within 24 to 48 hours. A week and a half later, I am still having tiling on my TV. No specific channel, but it will still present. The technical team wants you to go through all the troubleshooting again to figure out where it's coming from. This should have been addressed within 48 hours of them changing out the junction block that's when things get interesting. I called him. Customer service, waited for a representative for a half hour, got hung up on, and they did not return the call. I got on the chat and they wanted me to go through all the technical troubleshooting again, so they can determine where the problem is. Mind you, I have been without good cable TV for three weeks now. My wife is bedridden, and I have had to go to other resources for her to be entertained rather than use the cable service I am paying for. The topper to the whole thing is, my bill just went up again. After asking for the discount for the weeks that I have not been able to fully use my cable TV, the representative solution was $17.01 towards my bill. I asked for a supervisor to call me and they told me that they don't do that. Needless to say, I can't move to my new residence in Nashville soon enough. At least there I have options. It would've seen that if the cable TV provider had a monopoly that they would be willing to work with their customers. I would hope that if you are considering this video option for your home that you would take speed and not promote this companies revenue. read more

Unbelieveable! This Company does not want to be reached. I am an unhappy customer. They won't accept my phone calls or allow access via the internet even though we've had an account with them for decades. I'm being forced to drive 1 hr + to reach one of their stores. They will certainly hear more from me. Avoid them at all costs! read more

This company is terrible. They said they would send out a technician to set up my WiFi. We set up an appointment with a date time and everything. He doesn't show up. So I give them a call and wait on hold for 30+ minutes just to talk to someone. not Only that but the day before this lady tried to upsell me on my WiFi package and literally wouldn't take no for an answer so I hung up. I wonder if she canceled my appointment. Btw I've been on hold for 35+ minutes now. Do NOT use this company. read more

Only rate this company 1 star because I have to. Terrible pricing for a data capped package. Poor quality service. Disappointing to see such a terrible company have a monopoly over internet service. We pay double what we would normally pay with our provider of choice (except we would have unlimited data if we were able to go with them) read more

Try getting your service canceled and you end up talking to agents who do nothing but try to offer you other packages. You so you're not interested and they put you on hold . . . and come back with more offers you don't want. We wasted so much time with these rude agents just to make a simple request. If we ever thought about going back to Cox, this experience solidified our decision to never use them again! read more

billing statements stopped being received since August 2025, and every call since then they say they'll send it out yet it's never received. yet they expect one to pay the bill and even charge a late fee when payment is not received. using their website is a failure in communications. talking with their "customer support staff" is also a failure I've started to seek alternatives to COX COX is a failure in SERVICE and COMMUNICATIONS read more

If I could give a 0 stars, I would. They don't deserve even 1 star. Most awful service I ever experienced. Constant issues with a service connections, constant overcharging, customer service not helpful at all. If you can avoid and go to different provider, please do so. After 5 months of constant stress with COX, I'm done. read more

Terrible, do not use COX for your intranet provider; from Tempe, Chandler, and moving to Awatukee (785 credit rating). For 5-7 years and numerous phone conversations, their customer service was nothing but problems. If you move, your old account (balance paid in full) still shows up and your new account shows delinquent because of poor technology and updates... they will hold your account delinquent for $25 dollars, even when you request moving or paying balance off, they can't find you're recent account. Maybe this just happened to me, but I will buy a satellite service around Phoenix Metro area. I'll never use Cox again until they update their customer service program and software. read more

Cox is the worst company that I've EVER dealt with hands down From the customer service to the crappy interne. Switched to wyerd and have zero issues!! And saved money. read more

Listen, I know this is a cliche and all, but Cox doesn't even deserve 0 stars. This is by far the WORST internet service provider someone may have the displeasure of being stuck with. To begin, the quality of the internet for the price is below the average line of other named brands (AT&T, Verizon, Wyyred, ect), with their prices far surpassing $100 for 1GIG download ONLY, while the upload remains at a measly 50 Mbps. Admittedly, I have rarely found myself ever needing these upload speeds, instead requiring the download. BUT, this leads to the next major pitfall of this shameful provider. The reliability of Cox is, without a doubt, the most horrendous and anger-inducing part of the whole experience. For 3 years now, every day is met with a period of unusable speeds that aren't even enough to load a Google page. I wish I could pinpoint this issue to something on my end, but I have gone through literally everything in my power. I have been connected to the Ethernet, changed the router 3 times, cleared any obstructions to the cables that connect the house, and used a disgustingly large assortment of cables and positions for the router. All of which have led to the same disappointing result of unusable WiFi and internet connection. The customer service is also the embodiment of being there to take your money. My family and I have contacted Cox over the phone probably a dozen times within the last 2 years, and have heard the same story every single time: "Pay us x amount of dollars, or call a technician and your problem will be solved." Well, even if you fall for this scam, you will regress to the same reliability and speeds as before, just now with less money in your hand, but in the hands of the greedy corporation that doesn't care about the customers. Lastly, the responsiveness to THEIR outages is genuinely hilarious. When there is an outage, which seems to be biweekly at this point, the time it takes their technicians to fix the issues can range from half a day to a day. Overall, if you are looking for a provider that is there for you and can at least give you a fairer price for what you get, don't go to this awful provider and save yourself a year's worth of headaches and regret. read more

Over 5 months ago Cox painted &flagged up my yard & 2 neighbors. To This date NOTHING has been done. I have called & even had a ticket number to address this issue. Crickets. I'm wanting to have my yard landscaped but don't want to ruin it because Cox will come dig it up. This is terrible service I don't even use COX. GET IT DONE COX!!! read more

Cox screwed up my mobile bill. I have called 5 times and though they agree my records show I have a refund coming, it never appears. When I call and they either say it is will be fixed or cut me off during transfer. The phone wait time is over 10 minutes. These people have the worst customer service I can imagine. Run from Cox mobile as fast as you can! read more

Simply the absolute WORST company to deal with. Cox raised our internet rates 25% without any notice, even though their website shows a PERSONALIZED discounted rate that is much lower and not available upon checkout. And they offer discounted rates to NEW customers only - and not EXISTING customers. RUN AWAY!!!!!!!! read more

the customer service rep Farhan in department SPT1 was rude and threated ti disconnect my call because he kept guess information when asked if he to verify because we are medical place of work read more

DO NOT BUY COX SERVICES!!!!! They are the worst. Customer service is trash. They say one thing and they never hold up their end of the bargain. So many times they have said they would look into the issue and we have waited weeks to hear back. We have always called them back and still no solutions. Their customer service reps are completely disrespectful. Do not go here for your services. read more

Cox has placed blame on the customer instead of taking accountability of their own agents mistake. Regardless of the recorded evidence I have of my chat interaction to cancel my service, chat/text supervisor Diego, deflects and states there is no record of my conversation to cancel my service with chat/text agent Diana. However, I was able to confirm I had a cancellation confirmation email received, however, my services were not cancelled. Diego states that there is no record of this interaction on their system. I've provided Diego with screen shots and even a screen recording of my text conversations up to my last text to Diego, and he refuses to provide support to correct the issue Diana caused. Ridiculous that Cox as a company is refusing to make this right by correcting my billing to the original date of cancelation especially since I've not been at the address I requested to have service cancelled since I moved on the cancellation request date. read more

After years of price creep. We were unable to get appropriate assistance in lowering out bill. They tried to sell us new Cox Mobile Services. We were not interested and it actually would have increased our bill. Their Customer Service agent kept on and on about Cox Mobile Services after 3 times I told them No. This took place over their chat function on their website and took over 2 hours to get to that point. I was tired and done. So here we are at the end of July 2025 and I am almost one hour in and they are just now getting into the account. I have found cheaper and better options and am canceling Cox. Their service is horrible. I have been on hold in chat more than I have been communicating with the agent. So tire of bad customer service. read more

We have been without service for almost a week. How can Cox allow that? Customer Service says that there was damage to the fiber optic line and that it could be awhile to fix since they have to get a permit from the City of Goodyear to fix the problem. I find it very hard to believe that the City does not give an over the counter permit to make a repair. I believe there is more to the story that Cox isn't sharing. Buyer beware if you think they will prioritize 24/7 internet access. So disappointing. we are now looking to change to a 5G plan with Verizon, which is cheaper and can't get any worse than no service at all. Buyer beware! read more

I recently started service with Cox Internet, and unfortunately, my first experience with tech support was extremely disappointing. When I called for assistance, the representative lacked basic technical knowledge and tried to upsell me a $100 on-site service, despite my issue being tied to a brand-new installation by Cox itself. After requesting to speak with a supervisor, I was deliberately delayed before being transferred. Sadly, the supervisor was even less helpful, and the call ended abruptly without resolving my issue. Sorry there is no stars. Thank you, Daniel read more

They are horrible. Poor customer service poor internet service. If you work from home do not rely on them

Hands down some of the worst service ever provided. Outage after outage. Very little compensation during critical Internet needed hours.

Cox is a terrible company. I can't say enough bad things about them. First of all, I tried to have consistent Wi-Fi with no success. They finally came out and one of their service guys when he uninstalled the previous homeowners service left splitters in the box. This caused our Wi-Fi to be bad for the past years. When he removed it, it was a little better, but not perfect. Second of all they raise their prices every year. Every year I call them and I get a promotional discount. This time I called and they gave me a $20 "promotion " . I told them I would take it for now however I need to search for a better option. They said fine no worries and glad they could help me for now.. I did end up switching to Wyrred. I can't say enough good about Wyrred. Now I go and call Cox and tell them I am canceling the service. They advised me that I have a two-year contract and I have to pay $160. I said I did not sign any agreement for a two-year contract mother's I verbally advised! Their customer service said that it was a promotion from their loyalty department. Also, I had told them that I planned on switching and they should've at that time advised me that it would be a contract. So being I have been with them for eight years first two was a contract and there after no contract. I am livid. Can't believe they did this and I should not be surprised. They are going to go through the phone records to see if I was advised of a contract and it's been over a month with no result. I am now getting charged a $25 late fee for the $160... I have never been late on any payment to Cox. I called and after being on hold for 38 minutes was disconnected when he tried to transfer me back to the billing department. Every time I call, I speak to someone who does not speak English very well. Seems they don't understand what I'm trying to explain. I am done with this company. Do not do not go with Cox! Horrible customer service horrible company. read more

Cox is the worse app system for mobile users. How are you gonna reschedule a day payment to the next day but still take payment n next payment. This is unforgettable n horrible customer service to double take. AVOID AT ALL COST read more

All the time there's outages and I have daughters who work from home who can lose there jobs due to this. It's getting ridiculous

Recently moved out of the city where I was paying $50 a month. I thought I was getting the same plan until I got a notification saying I was close to going over my usage. I called to see if there was a plan that works better for my needs and was told it would cost me double ($100). All plans should be available to everyone. read more

Constantly have no Internet. They are more than happy to charge you over $100 for spotty internet service that often goes out for days at a time. You have to call and ask to be placed on the latest promotion....which is is fine until you are told by the customer service representative that your current bill will reflect the "new promotion" but it's literally only $2 less which means you still owe $18 more on your bill. Complete trash. Can't wait to get rid of this Internet service now that other, much better, providers are in the area. Do not recommend, would leave negative stars if possible. read more

Awful service, takes days to get someone out, high cost and really really stupid tech help agents. I wish we had a better option. They have gone downhill so bad. read more

Extended outages every month around the 22nd. Our community complained and nothing done Don't want a one day refund, we want reliable service! Spent 1 hour on chat trying to cancel and the guy(I think in a foreign country) jerked me around asking stupid questions and auto replies for an hour. Finally gave up Went to the retail store today and it literally took 2 minutes to cancel I think these customer service centers are a scam and actually do nothing. Stay away from Cox! read more

I've had cox for about a year now. In my experience, it's one of the most unreliable internet service providers I've ever had. It seems like there's an outage in my area at least once a week, lasting for about a few hours each time without notice. Extremely inconvenient for working at home. Never getting this ISP again! read more

Horrible company in everyway possible, look for anyone else. Way more expensive, and constant outages, horrible service, and they will constantly jack up the price and take things away or add additional restrictions to your plan out of the blue with no notice or sign off. They give you a decent deal to get you in the door and on contract and then just screw you from there. When you call in they could care less, been a loyal customer for 10 years and I am paying double what a brand new customer would pay? Later, they used to be the only option. Now there are a ton of internet providers and tv providers and streaming service, you would have to be insane to go with cox. Can get more at half the price. read more

Cox has been my service provider for over 20 years. I AM VERY VERY HAPPY with the service and customer service at cox. If your are not using Cox, consider switching. Their internet service is second to none. read more

Worst communication and cable company in US. Talked to Shawn at Retention Dep. Very arrogant condensending and negative. Would not give me his information or let me talk to his supervisor. They charged me over $1000 for a non working internet and Tyv for 5 months. They do not have a customer read more

Cox is the worst internet provider around & the biggest scam company out there. I've known this. However, moving to my new place there's a cox router there ready to go for the low price of $40 per month. So I go ahead only to receive a bill for more than $100. I tried calling but I didn't have enough time to sit on hold and wait for them to come on the line so I never got a hold of anyone next month's bill comes & it's $279!!!!! Excuse me... um no. I've been here for 2 months I should have $80 maybe $150 tops for 2 months but they're trying to charge me $279!!!!!!!! What? Where? How? I told her there's no way I'm paying that she hung up on me . WORST INTERNET PROVIDER OUT THERE. read more

Worst provider out there hours of waiting on the phone. person on the phone is only interested in getting out their cox script to ensure customer service rather than actually help. read more

Cox is the worst provider one can possibly choose. They provide the bare minimum to years long loyal customers while giving honeypot deals to new victims. Meanwhile they throttle your connection and will always have the wifi or ethernet flicker like a light switch on and off even on their most expenisive plan! They are the most lazy company in this industry simply because they are so used to not having local competition. Nickeling and diming you by keeping the router semi dysfunctional so you must contact their servicemen to 'fix' it. An absolute joke of a company. read more

I signed up for home internet and mobile. They gave me the wrong speed, and refuse to give me the internet discount since I signed up for mobile. Bad company, with unnecessary data caps and bad service; with a monopoly in the area. read more

When my internet is out there is no one to call. The chat and websites don't work because my internet is out. The numer i called said no one monitors off hours and to go to the chat but my internet is out. Cox is not very helpful when my internet is out. read more

I've never felt more like "just a customer" than I do right now with Cox Communications. I paid off my balance in full on 10/2 which btw did you know their collections team is now third party only? When I called to settle my balance I was told I was transferred to collections not A THIRD PARTY, I was actually told that due collections being the one to do the transactions this is causing an internal error, their system still shows I owe money. Because of this, I can't get Cox Mobile, and I'm stuck paying a lot more with my current provider. After being handed around between teams, no one is taking ownership to resolve it. Customers deserve better than backend issues that impact our lives and wallets. Be careful paying off your debts this experience has been ridiculous, I truly hope Cox will address this quickly and take steps to ensure others don't experience the same situation. read more

Worst internet if you need it to consistently work. I will be moving my business after 20 years. They can get away with this because their tech is great and internet is fast. (When it works) My "fast" internet stops working about 20 times a day. Plus it is very expensive and they charge you for them to come out and fix it. They make you fix it. read more