The only thing I give this company is they actually check the signal before installing it unlike CenturyLink here who installed my system didn't check it to see if it work calls you good and it didn't even have a signal to feed from other than that this company will overcharged you and violate their contract by 100 megabytes per second constantly no matter if you have a unlimited contract or not don't expect to get what you're paying for with this company I've gone for months constant calls to attempt to even get close to what I'm supposed to be getting which is 30 megabytes of upload 300 + download for the past 4 months I have received under 200 or under 150 consecutive it is a joke when you call and they send out a technician to figure out the problem the last one they sent out couldn't enter the house for some reason then what was the point of even sending a tech out they can't fix the issue they're charging me 166 and change still not receiving what I'm paying for so if you live in the southwest part of Vegas be prepared for random full days without internet not getting what you're paying for the constant BS from technicians as someone who does fiber lines and has done fiber lines and coax lines I think it's an absolute joke that people can't figure out what the issue is with my system it's only one router at one internet signal going in nothing complicated so be prepared to waste your money and the other services here in town are even more of a joke I wish Verizon would come out here is any of that actually get what you pay for has fiber lines in Southern California from them never had an issue constant service for what I paid for yeah this company thinks it's okay just need some 150 mags who's paying for 300 great marketing scheme guys Rob your customers can't wait till I just get a satellite connection have these that have consistent connection what the same amount of speed the less every month can't wait to move out of Vegas hopefully hopefully I can find an internet service that will actually keep their word and provide a proper signal for what I'm paying for where I move next cuz Cox sure as hell is not it I've gotten to the point where I am tired of calling and yelling at them and bitching it's just me spinning my wheels trying to get what I'm paying for and yet the company can't provide it must be nice to be making extra money off your customers and not providing the service they're paying for and calling it a technical error or there's an issue with the signal more like you're capping the data so it doesn't cost you as much money don't try to be as someone who has done it for a living read more

If I could give 0 stars, I would. But 1 star is the lowest they'll let me put. Our internet has been crap for WEEKS. We finally make the time to call and go through COUNTLESS chat and phone technicians to go through all the steps over and over again. We are threatened to be charged a service call fee unless we put back on the Cox rental modem. We tried to do this and were then told it is so old they can't activate it(we initially took it off because that was the FIRST thing blamed for our recurring internet issues). So then they made us add line insurance to our account in order to not be charged the service call fee. If it is used to fix whatever the problem is, we have to keep it for 90 days. So we did that. Appointment time rolls around and no technician ever showed up. However, around that time, the internet magically started working full speed again, we can stream again, like magic. And don't get me wrong, I'm glad the internet is working again. But we got such a racket and run around just trying to have the services we pay A LOT OF MONEY FOR($154) every month. This happens every 6 months or so, so I called to try to get to the bottom of it and find out how to get help more easily next time, and at first was told there was no technician appointment scheduled for today, so I showed them a screen cap of time confirmation email. Well then they tell me, oh, I guess a technician did go out, glad your internet is working again. Um okay no. I asked what actually happened? Do I have to keep the line insurance? Can I take it off? Literally the agent said, well sorry I couldn't figure it out for you, have a nice day! So I pushed and asked when someone will reach out with the information he wasn't able to track down and am told to call some 800 number. So I call and talk to an equally frustrating rep who was unable to tell me what the issue was and transfers me to 'the technicians'. I hold waiting for someone to pick up for over 5 minutes, someone picks up, I hear them breathe on the other end of the line for a moment, and then they HANG UP ON ME! I don't have anymore time to dedicate to this so I'm gong to put this techies on every Box page I can find. Just do yourself a favor and if in your neighborhood there are choices for internet, don't choose Cox. The very SECOND CenturyLink starts offering service in my neighborhood, I will be there with BELLS ON. read more

Thank you for stealing $91.50 from a pregnant woman and her veteran significant other. Tried to get them to resolve one issue, which they were incompetent about but finally did, only to find out that out of spite one of the representatives added a charge for ONE movie on our account for a total of $91.50!!! I called to complain of course because they took it directly from our bank account and it is not listed as something we needed to pay anywhere on our account! The first representative apologized, processed the refund, and said we would have it back in 48 hours. That was TWO WEEKS AGO. No money. I contacted them and they're now changing their tune and telling me that they aren't able to refund the charge because we didn't cancel it within 15 minutes of it being "purchased". How absolutely insane. We can't cancel a charge we don't know is going through because one of your representatives wanted to screw us over! Basically don't EVER use Cox! They will lie to you and apparently are not below stealing from you of you dare complain about their service! I am going to be contacting a lawyer. I hope that $91.50 was worth it to them. BTW when I spoke to the woman who supposedly processed the refund for this two weeks ago, she told me that that movie that was supposedly purchased doesn't even exist. The incompetency at this company is absolutely astonishing. I will update this review if they actually process my refund. If you want more information, I have the email correspondence where they try to tell me that I have to give them payment for something that isn't even registering on my bills. Just ask me for it. I'm keeping all of it on record because I see this as inevitably going to a lawsuit. Hope that spiteful $91.50 was worth it you leeches. read more

DO NOT GIVE YOUR MONEY OR BUSINESS TO COX COMMUNICATIONS!!!!!!! This is my only Yelp! Review I have ever written..... We moved into a new Las Vegas apartment in December 2014, an exciting moment to say the least... We met a Cox Representative that represents Cox Cable directly. The rep made us a great bundle package offer, but did not disclose the price hike that would take place 12 months after signing. We even have the signed paperwork showing the monthly cost, with installation, what the rep told us was "Our Contract". WELL COX COMMUNICATIONS CUSTOMER SERVICE REPS AND MANAGEMENT DO NOT CARE. THEY WOULDNT WORK WITH US, EVEN TO KEEP OUR BUSINESS, and basically said WHAT WE WE WERE TOLD BY THEIR REPRESENTATIVE DID NOT MATTER...... That our rate would increase by almost 40% and there's nothing they will do about it!!!!!!! It's a contract and for us to leave Cox Communications would cost us an early termination fee. So we will need to pay to drop Cox, because that's what we do, drop these blood sucking, rip off companies that try to get over on good paying customers... Next we will need to get a new service provider for internet and tv, or one for each. That means new start up installation costs, and equipment. AVOID COX COMMUNICATIONS AND ANY OF THEIR "DEALS" !!!!! read more

I feel that it's fairly easy to tell when a company doesn't maintain/enforce the highest customer service standards. In the case of Cox Communications, major fallbacks first appear during the unavoidable yet ever infuriating phone calls with individuals who are supposedly "customer service specialists". Nearly anyone I have ever spoken to from the company via phone has had the attitude of, well, an angsty teenager who just got grounded for staying out past curfew. I think you get the point. BUT for as much of a bad reputation that Cox Communications has in the Vegas Valley (and rightfully so given their agonizing phone support), my experience with the Cox Solutions Store on Sahara and Ft. Apache was much better than expected. I did have to wait for around 15 - 20 minutes before speaking to a rep, but that was expected. As soon as my name was called, a kind solutions specialist named Timothy V was on point with his customer service. He was pleasantly clear in his communication; I didn't feel at any point that I was lacking full disclosure of the details of our engagement. Kudos to Tim - he successfully changed my preconceived negative outlook on signing up with Cox services. read more

I was adding services and upgrading my phone by purchasing a Max 16 Iphone. I dealt with Carlos and Esmeralda - who were incredibly helpful and professional. And really particular about getting things right - they should both be commended. Then a gentleman came and made Carlos leave and said he would take care of transferring my data to the new phone. I don't know his name but he should be fired. He completely screwed up the data transfer where he loaded applications from year sago that had been deleted but didn't load the most important ones to my current business and personal life. He didn't ask me about what I wanted transferred and just loaded all the old applications - I had been told it would be a smooth transfer for my current phone. It took me hours to delete applications and add relevant ones. Get him out of your store - you have really helpful employees. I regret after this experience going with Cox - Apple Store transfers data perfectly. read more

Worst internet service and customer support ever had. They decided to shut down our office when we were trying to upgrade and after they shut off the internet they hung up on me. When i asked to speak to a manager they sent me tech support then they sent back to sales when i asked the same thing from there tech suport. When i finally got through to a manager they couldn't help there sales manager gave me the wrong corporate number. When i finally got to corporates public relations office they hung up on me and would not pick up my calls. By far the worst company I ever had the misfortune of dealing with. read more

Cox slapped on a $22 bill 6 years after i closed my account. I had called and asked for final bill which was $4. I moved across state lines, never changed phone #, and forwarded my mail. I went to get a loan for a house and low and behold $22 bill from 6 years ago is destroying my good credit. I called Cox and they refused to remove from credit organisations. THEY NEVER COMMUNICATED PROPERLY and now I will have to pay thousands of dollars more over the next few years due to a higher interest rate. I always pay my bills on time. No compassion and no business ethics. Cox your are a terrible company. read more

Cox business - Make sure you get it in writing. Their cancellation department will tell you your account is cancelled but won't send you the in writing form that they deem necessary to cancel unless you ask for it. And your account will continue to bill. They also have a thing where they bill you 30 days after you cancel and cease using their services. Very deceptive practices. Check out Tmobile 5G we were getting 100mb download speeds through cox for 250/mo now we are pulling 300-500 for $50 from T-Mobile. Run from these scammers. Huge misrepresentation and deceit! read more

Cox is the absolute worst! I've lived here for 4 years and have had nothing but problems with their internet. Upgraded to panoramic, it sucked. Bought their pods, they sucked. Downgraded and bought an expensive mesh system worked better, but then the internet kept crashing. Called Tuesday, tech came Wednesday, couldn't fix it. Came back Thursday, fixed it for a day, down again Friday. I've missed 3 days of work. Kids have missed 3 days of school. Nothing but problem after problem with Cox. Avoid them at all cost. read more

Do not get COX, go with century link. These people will not listen to you on the phone should you have problems, they'll charge you $80 for a service tech to come out regardless if it's on their end an issue and make any excuse to add charges to your bill. Friends on Yelp, I pay $87.99 for 120+mbps download speed. I NEVER get above 40, and I have about 6-12 disconnections of my service/day. I call them to figure out what the problem is, they say it's on my end, I replace all my hardware, same issue. read more

Glad that Cox is opening up more of these stores. Personally I think they are great. Cox is obviously a monopoly here in Las Vegas and using that cash they are earning to open up store just for the sake of customer service may seem like a waste of money and space, but it makes it convenient to the customer when they have questions, problems, or need to make a payment in cash without having to call the customer help desk. read more

911 Be warned!!!! do not get their home life security services!!!! their response time is very very poor!!!! When the emergency alarm sounded, it took them almost 20minutes to contact the police!!! can't risk your safety or your life!!!!! DO NOT GET THEIR SECURITY!!!!! POOR QUALITY OF SERVICES!!!!! All they care about is $$$ NOT YOUR SAFETY!!!! read more

Worst customer service ever. Stay away from this company. They can't even pull up my account with the Account number that they themselves provided me. I was on the phone for an hour, been passed around and laughed at and finally the representative just probably gave up and just hanged up. This company hires the worst people in this planet. read more

Cox Cable Company Las Vegas Summerlin just told me on the phone they were happy about the Maui Wild Fires an were happy to hear that people died including kids. I'm speechless this is what a representive just told me. This company needs to burn to the ground. Everyone needs to boycott this company no one should ever support them. read more

Very Packed Very Often. Under managed staff, everyone is very nice, helpful, and friendly, but I am not after waiting an hour to hand them a cable box read more

Cox is horrible If there was another option I'd throw them out. I wrote Congress about them being a monopoly read more

They are always understaffed. Why have all these terminals if they do not staff them?