I recently purchased a phone from Verizon with the expectation of a quick setup and a smooth…read moretransfer, but the experience was the opposite. The phone I bought wasn't even connected and didn't exist in Verizon's system, which led to a frustrating series of issues. I had to make 2 trips to the store to try to transfer my service, and the problem still wasn't resolved on the spot. This turned what should have been a simple upgrade into a prolonged time sink filled with repeated follow-ups and visits. Bottom line: If you're trying to save time, Verizon is not the place to go. Prepare for potential delays, avoid peak times if possible, and bring all relevant documentation (order number, proof of purchase, ID, transfer PINs, device IMEI). If time is critical, consider alternatives or at least have a plan for escalation to a supervisor. The fact that they sent me home with the phone that was a brick and were unable to activate it for four hours sitting on the phone wait hold and in store. Originally told me it was gonna take 24 hours to activate my phone after they already canceled my other one. Store manager didn't even have the audacity to come out and speak with me and placed blame on Corporate. But was told they've never seen this before in history of their store. But yet the manager still can't come out. Thanks Daken for your help

My home WiFi has not worked for over 2 weeks. Their off shore customer service is horrible. When…read morethey could not fix the issue said would research and call back in "a few minutes". Never happened. I have spent HOURS on the phone resetting device etc. was sent a new box yesterday after order for new box on Feb 11 was cancelled for unknown reason. I'm 1 year into a 3 year contract. Very poor service. Very unhappy customer service. Store rep was very happy to sell the service but when I went back with service issues I was pretty much ignored and told to call 611. I hate the Verizon service. I totally expect an account credit for no service. Can't wait to find a new carrier.

Service was quick and very friendly. My phone's broken camera was diagnosed & repaired within 20…read moreminutes. Pricing seemed reasonable. I would definitely use this business again.

Love that all the staff were wearing masks. They gave me a quote for iPad screen replacement…read more Dropped the iPad off and picked it up in about 2 hours. Very reasonably priced and very well pleased with the work done. I will definitely use them again!

Best and easiest place ever! I've been living in Norman for four years now, and I'm sad I didn't…read moreuse this place sooner. My screen was repaired in less than 30 minutes, and the price was super reasonable/affordable. I will most definitely go back next time I need a repair!!

Worst service I've ever experience. Walked in and waited over 45 minutes for someone to help me. I…read morewatched 6 customers before me walk out that hadn't even been helped yet. The guy in front of me had been waiting for over an hour and a half to be helped. I asked an employee what the wait time was and he arrogantly said, "it's part of the process, what are you going to do about it?" Honestly, as much money as ATT has...I don't understand why they don't have enough employees to help waiting customers, especially during the holiday season. Do better. Oh and trim your ugly beard bro.

If your wait time is under an hour you should buy a lotto ticket. The past time I went I waited an…read morehour for them to tell me in 5 minutes that they could not help me. They also lied about being able to look up the inventory in other AT&T stores. They tried to tell me the other store didn't have a specific model I wanted and I needed to order directly from them. I personally called the other AT&T store and they did have the phone I wanted so I went over there. You should avoid AT&T at all costs.

I rate a ZERO. This store is useless. They have my ATT bill so screwed up it's ridiculous…read more Worker, "DJ" was no help. He has tried to help me a few times now. He essentially added an extra phone that I have never seen, suggested internet air, but never go my other internet bill turned off. He also added an extra line for no reason. All my bill did was go up up and up. He's a scammer and gave no excuses because her doesn't care. After talking to ATT on the phone they said he should have been able to help me in the store, but all he did was tell me to call the help number. DO NOT GO TO THIS STORE! Definitely DO NOT see DJ (aka Dumb John). He will screw your entire plan up. Gets better after spending an hour on the phone with ATT they verified that he did "something shady" to my account since I called him on his BS.

Horrible customer service! Young lady working there (Kelsey) was flippant with elderly customers…read moreand she was rude to my husband. I will NEVER go into this store to purchase an iPhone. Also, iPhone supply was not in stock so decided to drive to the Apple Store in OKC because Apple knows how to treat their customers.

simply needed a battery for my remote. They had the battery installed by a friendly associate and…read moreI was out the door in two minutes! Excellent

I had an incredibly frustrating experience with US Cellular at the Norman, Oklahoma store and would…read morenot recommend them to anyone. My wife and I have been loyal customers for 10 years, but after this experience, we're seriously considering switching providers. We went to the store to trade in our phones and upgrade, as my wife was eligible for a solid promo. The associate told me that if I paid off the small remainder of my current phone's payment plan, I would also be eligible for the same promo. Sounds great, right? Well, turns out that was completely false. On my next bill, I saw that we did not have the same promo. After calling the store manager and US Cellular customer service, I was told that because I paid off my phone early, I was not actually eligible for the promo--something the associate conveniently forgot to mention. And to make matters worse, they told me I could not trade my new phone back in for my old one. So basically, I paid extra money just to get a worse deal. If that wasn't enough, the associate also told us about a promo for an Apple Watch. I specifically asked for a 12-month payment plan, and they confirmed it. Surprise! Turns out the promo only applied to a 24-month plan. And just like before, when I called to get it fixed, the manager and customer service both said there was nothing they could do. To top it all off, when I called to get this resolved, I was told that the associate who gave me all this misinformation had already been fired. That really makes me wonder--how many other people had the same experience we did? How many other customers were misled and overcharged because of bad information? After 10 years of being a loyal customer, this is how we're treated? At this point, I have zero trust in US Cellular associates. If they can't even properly explain promotions, what are they getting paid for? This experience has convinced me to start looking for another provider. If you're considering US Cellular, especially the Norman, Oklahoma location, I'd strongly suggest looking elsewhere.

I come in here and not greeted too many people and way understaffed. I come in for an online order…read moreand I'm in line checked in (they do not even tell you that you gotta do this) and I ask I just need to pick up an online order and I get told I have to wait for my name to be called. What's the point of an online order? I've been sitting here for over an hour. Do not recommend coming here T-Mobile clearly doesn't wanna employ enough people to handle the load at this point it'll likely be 2 hours before I get this order.

This was one of my best experiences with T-Mobile. I've been battling with their insurance carrier…read more(Assurant) for over a month to get the claim for my Samsung Galaxy Z Fold 4 processed. Despite calls with them and T-Mobile customer care I was becoming very frustrated. Until today. Today I was assisted by their Expert Representative Dayna. She got on the call with me today and helped me push through the ineffective assistant to get to a supervisor. Dayna gave me some sage advice which turned my frustration into joy when the supervisor who came on the call to assist approved my claim. I can't speak more highly about Dayna's professionalism and expert advice. She is a tremendous asset to this store and the entire T-Mobile community.