No one expect Edwin is useful at this store. U will ask them a question and their answer will be transferring you to a automated system and be hold on for 15 mins. One girl is extremely rude and left me on hold for 10 mins because she did not want to deal with my question. My question being, "Can I confirm my appointment today at 3?" read more

I had an appointment to set up my WiFi in my new house. I set this up far in advance because I knew that I was moving and would need connection so that I can work from home. My technician was scheduled to arrive between 8-10 am. No one had arrived by about 10:15 so I reached out to ask what was happening. They told me there was a delay and to wait until 11. Same thing happened and then I was told 11:30, 12, 12:30. Each time I reached out I was told that they were on the way, just delayed. At 1 o'clock they asked me if I would like to reschedule. I told them I do not want to reschedule, I want my internet set up since I've been waiting 5 hours. They do not have any appointments for the next 2 days so now I am stuck without internet after already waiting all day for no one to come. If you have any other option, DO NOT USE COX. The hundreds of 1 star reviews across stores should tell you enough. read more

Friendly store, knowledgeable staff, efficient, and no hassle. In and out service, at least for me. I wanted home internet. Needed to cancel my at&t service, lord they were milking my bank account. I'm getting 3x the speed compared to at&t. Attended this store: 1220 Cleveland Ave Unit M-107 San Diego, CA 92103 United States Easily installation btw so if I could install it so can you. read more

Absolute trash. Nothing about their service is good. I purchased their premium plan two months ago and have maybe got an hour of use a day out of it. I've had two technicians come out and tell me that my service is fine and switched out my equipment, but the problem persists. Customer service will tell you that there is nothing you can do. Sucks that internet companies can have monopolies on certain areas. Very poor quality internet. read more

I cancelled Cox service because I moved to a new home that had Google Fiber installed. The representative over the phone told me to drop off all of my equipment to a Cox store. I did that, and the representative said I was supposed to leave one piece of equipment in the old house. I told him I already moved, and the new tenant was already living in there. He wanted me to go back to my old house and hand the equipment to the property manager to give to him, even though the phone rep told me to drop EVERYTHING off in store. The building is very secure and only residents are allowed in. I wasn't going to try and do this. It was really strange that the Cox rep saw no problem with this plan at all. read more

Just got off the phone with a very helpful gentleman named Abraham. He stayed patient with all of my questions and answered them very clearly. And we have an even better plan now that is still affordable. Thank you again Abraham! read more

Employee named Jessica was completely unprofessional. When running a credit check she literally told me " unrelated to the credit check around how much do you spend a month" which confused the hell out of me bc clearly that's a question regarding the credit check. She also didn't inform me of or ask for my approval for a protection plan. Also I specifically told her I wanted a certain plan and she knowingly signed me up for the more expensive plan. This person need to be fired read more

Worst customer service. The vibe is off you can tell they hate everyone who comes in.

These people are despicable. Internet is a utility and they have a monopoly in my area. Every year the jack up the rates making me waste my time calling it to beg for a "promotional rate". If you call customer service and ask for a supervisor the tell you that your are speaking to one and that there is no one higher available. If you call back and get someone else they say the same thing, so they are all "supervisors" (and liars). I hope this company loses their monopoly as 5g and fiber get rolled out everywhere. Terrible, avoid if possible. read more

I just want to say that cox has a great employee in Adrian Moses at the national city office . He went above and beyond to help me lower my cost so that I can keep my service . He was nice and I enjoyed doing business with him .He is a keeper. read more

I Called to ask the difference between Wi-Fi & Cable Service & Spoke with a young Lady named Daniel & she answered all my Questions. I went for the Wi-Fi Service that I ordered over the phone. An hour Later I showed up at the Store and was met by Sane and while I waited outside, due to the Corona Virus Restrictions he told me about a few place to eat. A few minutes later I went in and Alante helped me out in about 5 minute. Everyone was Super Friendly and I was in and out on no time at all. I even got to Thank Daniel before I left. Oh and the Wi-Fi Comes in Great in my TV. Thanks COX Cable ! read more

My roommate at my old apartment was made primary account holder of my new address, which he doesn't live at nor did I authorize. On top of that they were charging me internet for the old apartment on top of internet for my new location. Now I'm in the middle of a financial crisis. Many phone calls and trips to the store and the issue is still not solved! These fraudulent charges have impacted my life greatly. Not to mention my roommate doesn't live in this state anymore and is in the Navy out of range. I don't see any other option I can take besides court now. read more

This Cox branch has no customer service skills whatsoever. No one in the store was paying attention to me. They were more interested in the game they had on the TV. When the guy helping heard a score he literally turned away from me to watch what was going on mid-transaction. You can tell all the employees here are from the same family so they have job security and don't care about their customers. I had better service from the offshore reps I talked to on the phone prior to this in-person visit. Don't get Cox. Switch to AT&T or cut the cord! read more

Thanks Edwin for great service today. Our WiFi is up and running. Easy just like you said.

I called the 1800 # for Cox @ 10:18 am pacific time Thursday Oct 15th as there were discrepancies in my internet bill from Cox . I had no issues paying it since the wifi has been pretty reliable . I just needed a little clarification about my bill . Unfortunately I ended up speaking to Akai? ( another agent gave me his name and spelling ) a supervisor at thieir billing and collections department who was lazy , argumenitive, and child like during the entire conversation. He was more interested in raging out , than answering my very valid questions. He especially got upset when I told him my partner and I were using the same wifi service . LOL , why does this person even care hahaha. I called him out on his unprofessionalism , he could not handle that and he ended the call . It was so comical , like an snl sketch .I couldn't stop laughing. I ended up paying the bill , which is what I was going to do anyways. So I'm good . However if any Cox executives see this , try to do better . And stop hiring lazy immature individuals who couldn't care less about your business success or clientbase . read more

I came here the other day to return my cable box since I moved and my new complex doesn't allow Cox. There was a service representative standing outside who immediately grabbed the box out of my arms to help me carry it into the store. He even signed me in. I waited less than 5 minutes for the person behind the desk to assist me, she was assisting someone else when I got there. She was really friendly and quick with helping me out. Never had a bad experience with Cox and kind of disappointed I couldn't continue to use them as my cable and internet provider. read more

Nice, clean and friendly. Obviously parking can be a total D because it's in the center of hell with a million businesses around. But at least you don't have to walk up stairs or anything horrible. I came here to return my cable box etc and it was very painless. It's nice to have somewhere in the Hillcrest where you can do that. read more

Cox Store - Random location, but I'm happy it's closer than the others. - Television Service Providers Near Me - San Diego, California

I set up my cox online, had to call and provide a pin. I got the highest cable and wifi package. I opted to go pick up the equipment because I start work from home soon. Went to the store and they were very helpful and friendly. Got the equipment, came home and set everything up. Cable doesn't work. The first call was made at 6:00pm. We went from sales, to technical support, back to sales, then online because that's where it was initially set up. Around 7:30 I was hung up on. Called back and I have been transferred back and forth and still no solution. 3 hours later, a woman tells me that I was given the wrong cable box. So I ask well can we just do no cable and just wifi. Of course the answer is no. This is the only service provider in my area and first day so many issues. Probably better off using hotspot off your phones then going with cox services. read more

Honestly, it's no wonder so many people are cutting the cord. Customer service is nonexistent at this location, nor company at large. Just had the unfortunate experience dealing with Jesse, who was so condescending and uncooperative. Thanks for nothing Jesse. read more

Showed up on a Saturday and it was dead empty with 4 customer service reps! Loved it! Service was outstanding and fast. The store was super spanking clean! Of course, I actually hate Cox Cable in general. I was only at the store to return my cable box because we just cancelled and switched to using Netflix via our Wii etc. So glad that this store opened, because I hated the Home Avenue location. That was the worst- standing in line with screaming infants, having to take a number and wait 45 minutes for lackluster service by worn-out, under-paid, harrassed reps. Gross gross gross. read more

NOT SPECIFIC TO THIS STORE (maybe it is though). I was trying to get my internet installed into my new place and even made an appointment nearly 2 weeks ahead. The soonest date was the middle of the week during business hours, and of course I had to leave work early for it--ONLY TO FIND OUT THE ASSIGNMENT WAS NEVER ASSIGNED TO A TECHNICIAN. Seriously ridiculous. How does that even happen? COX has been very cooperative, but making their business very bureaucratic makes stuff like this fall through the cracks. Very dissatisfied with COX. read more

By far the worst service from top down. They know they have a monopoly on ISP so they bully you. Worst customer service, worst internet do not use them. Switching to more reliable dial up read more

Cox Store - This is the service they provide - Television Service Providers Near Me - San Diego, California

Dealing with the cable company by phone is always a hassle, walked in and Jesse took great care of me. I was going to cut the chord but he showed me a way to keep the service and knocked off 50% of my monthly bill He's provided top notch service and highly recommend this office thanks Jesse!! read more

I have paid so much over the last 30 years, & it just keeps getting worse. I even pay extra $70.00 per month for someone to be come out & fix it. Great serviceman came out yesterday. He replaced the main box that I personally picked up at their store. Apparently, that equipment is not worth wasting your time on. The serviceman made the system work better by replacing the main box. The next day, the same problems with disruptions of stalling, jackhammers sounds, & picture disputes, sometimes every ten seconds.......can't get thru to cox....... Netflix doesn't have any of those problems. So, why am I paying cox such a huge amount of money for a third world t.v. Presentation? read more

The associates at this store are very efficient. Processing my change of address and switching service took 5 minutes! If it were just this store, I'd give it a 5 star. COX Cable however, is quite expensive compared to other providers. Also, the equipment (DVR box) is quite crappy for how much you pay per month. read more

I was a little intimidated walking to this store, since it was so busy and hard to find parking. This location is in bustling barrage of mini-malls clustered together. If you are running errands it's your one stop place to go. Starbucks, Trader Joe's and other great stores. I went to exchange a wifi and modem box which they did no Huss or fuss (Which is why I am giving the 5 stars) Thank you Nick and Dom! read more

Cheers Jesse for being super cool & helpful! It's not often I would say that about Cox Cable! read more

I made an appointment for them to pick up my cable boxes and they they said it would be $25 which I was fine with. The appointment was for eight to ten. I call them at 8.15 they said by mistake they entered 10 to 12 but because they made a mistake they will have some one call me ASAP and be there after nine since they finished their 8-10 appointments earlier after four more phone calls they got there close to 12. I had to drive one hour to my rental to meet them and I was there at 7.30. They sure do not have their act together and not helpful even when you talk to the supervisor. read more

I used to be a big COX fan. Always had great experience with their Internet service for business and home. Where the love died was I moved and they raised the rates even though I had the same promo code/package by $100 per month. This made me evaluate our relationship... I spent over 6 hours between 2 days talking with different people to get my old rate back as well as figure out why the increase. NO ONE COULD ANSWER THAT. I felt like they were trying to wear me down. At one point, I did get to the customer loyalty department and they dropped it by $50. I finally had enough and said we're done. I opted for WebPass and DirectTV NOW which has been pretty good. Still some gaps with cable but they are updating their interface soon so I'm hoping it will get even better. read more

I would rather never watch tv or use internet again than use Cox! They charged me all these hidden fees when I cancelled because I had to move! Not only that, they were rude to me on the phone. The lady i was talking to was so belittling and argumentative. They transfer you to 10 different people before you can accomplish anything you want to do. Words cannot describe how much I hate Cox. read more

Terrible customer service. 12 calls, 5 days and 6 hrs on phone with them and internet still not working. One rep and the tech were knowledgeable everyone else had no idea what was going on. read more

What can you say about Cox? Their salespeople are great. The installation guys are awesome (subcontractors?). The service itself is pretty good. But when you have problems or need to cancel, look out. Cox could care less at that point. Once you are signed up, they find ways to screw you. And when you just want to be done with them and return their equipment, good luck with that. Waited 45 minutes in line to turn in equipment. 3 employees on duty, with two of them grabassing and flitting around and only one of them actually helping customers. Glad to be rid of them. read more

I've been having the same issue with cox cable last 6 months. I've only had the service for 7months I've had techs out here over 4 time and probably reported this at least 7 times and still my tv service continues to lag. Picture will randomly stop while sound continues to work or vice versa. Sometimes both sill stop. These issue will happen in spirts last in from 20 sec to 20 min. If I switch Channels then return to the channel I was watching it seams to reset it but I shouldn't have to do that. They have replaced all my cables, my modem, my cable box multiple times with no luck or improvement. They won't let me out of my contract, can't fix the issue and every time they come out it cost ME more money due to missing work. read more

Unable to cancel on line ! U have to call! Of course 20 Minutes on hold. Finally got someone who kept asking why I was cancelling and reasons and said he had to fill out a survey ! When I told him I had to go and was late for work , he hung up on me ! I decided to show up at the cox store in Hillcrest furious as it can be for being taken for an idiot . The employee admitted that Cox will do anything to avoid a cancellation of services and it was whatever it takes making it difficult for customers to cancel ! Shame on Cox! I cancelled cable read more

This place is run by clowns. We were sent a defective internet pod and my husband was on the phone for 2 hrs trying to get it to work. They decided they needed to send a tech out with a new pod.... however they knew the techs were not allowed to bring the pods with them and they needed to be mailed ahead of time. My husband took a day off of work to meet the tech who confirmed the Pod was defective. Still no internet service and have to wait for a new pod, then reschedule the tech for another day. We were originally suppose to get 2 pods but the second one never arrived! Cox communications is HORRIBLE!! This is not our first time with issues!!! read more

It was mighty difficult to locate, fortunately there is a sign down the toad talking about where to find the Cox. They gave me a free tote bag and some cables for becoming a new customer. read more

horrible customer service. lied to by a sales rep, and then stuck on hold for 1hr. trying to get something fixed over the chat was a frustrating experience too. this company deserves to go bankrupt read more

Cox Store - On hold for 1hr and 20 min. Beware this company is a scam disguised as a company - Television Service Providers Near Me - San Diego, California

Wow where to start with our little monopolizing crappy mafia...oops I mean company. I have been on the phone for 2 hrs with COX dealing with the same problem. They are all trained very well to say things like "I understand your frustration" and "I am here to help you", which actually means "I understand how to rip you off" and "I am here to do just that while selling you the sub par service" Cox sneakingly raises its prices when you are not looking. When you finally become aware of that fact that you have been paying , and try and call them to question something, they put you on hold for hours or transfer you from one department to another until you cannot take it any longer and hang up the phone. This is one of the worse companies! if you can use DISH or DIRECT TV or Hulu or anything else...just not COX read more

Thank you, Victoria & Team, for ease and support in acquiring and set-up of new residential cable service in San Diego! 5-Star customer service! read more

I had a very pleasant, easy, and streamlined experience today. Went in at 11:30am and didn't have to wait in any line. Jesse came up right away to help me and was easy to communicate with. His explanations of the different Wi-Fi options were clear and easy to understand. I was able to leave with a Wi-Fi router and TV streaming box in under 20 minutes, and when I got home, it was literally as easy as plugging it in and I had instant Wi-Fi. The store was also very clean and had lots of space for social distancing - particularly since when I went in there were only one or two other customers. It felt like the staff here are well trained and have their act together as a team. I'm happy to be doing business here, and feel like they will probably continue to be easy to work with and reliable throughout the duration of my service. Thanks, Jesse! read more