I have cox, their customer service sux I can tell you that. Their expensive also. I've never had to buy or rent a cable modem in my life. Also when you go to their office(in the ghetto) they give you everything to go home & hook it up yourself? What happened to the cable man w/his butt crack showing hooking it up for you? Nope, they give you a damn bag w/all the sh*t in it & push you out there door. They give you a tech # to call,but good luck. Half the time the hoodrats that answer pretend they are helping & hang the pho up on you EACH & EVERY time I call. I have to keep calling until i get someone that sounds like she migh'tve graduated from high school(might've). I don't like cox, everything comes seperate. Even the pho line is extra if you want that. Rip off to me! I have more, not including their ONLY office location on freaking federal blvd. I suggest you go early as possible & you'll still end up feeling like your the smartest person in there. Even the security guard sux'd. Having to have security in a cable office sounds scary to me anyway, they did send some 17yr old looking geeks to hook up my phone service, they giggled more than they worked, look like they should hv been at school & not at my house outside walking back & forth trying to figure out where my phone line was like I saw them doing for 20 min. I don't like them, unfortunately the are the only service in the area I live in :( read more

I had been a Cox customer for over 12 years, and I finally switched over to AT&T. Cox is HORRIBLE....tiling, cascading and dropped service was a frequent occurence. The main reason I dumped them was because of their unabashed propensity to raise prices....over and over and over again. My last bill with them (just for internet and cable) jumped up to $188, and I just couldn't take it anymore. When I called to cancel my service this past saturday, the customer service/retention guy had the balls to tell me that his "mom works at AT&T, and she says that they have all of these hidden fees." Really?? Is that something you came up with, or is that standard company policy, to lie and deceive customers? Their equipment is ARCHAIC and useless. They charge you twenty bucks a month just to rent their ridiculously huge cable box (with HD) -- hell, I could have bought an entire warehouse of equipment with the rental fees I had to pay for twelve years. You can only record 2 shows at once, and you can't even watch a third show at the same time. The dvr magically erases programs whenever it feels like it, and the storage space is a freaking joke. I HATE, HATE, HATE this worthless company -- and now that the Padres are on all of their competitors' lineups, I've heard that customers are leaving in droves. The only regret I have is waiting to switch for so long. Cox NEVER offered me a discount for service outages, or any package deals that would save me money....and it felt so good to tell Cox to shove it straight up their ass, when they were feebly attempting to FINALLY save me as a customer. I hope this company eventually goes out of business - because they're so far behind on technology, and all they care about is ripping people off. Goodbye Cox, and good riddance. I only wish I were able to give the zero stars, instead of one. read more

Aside from their crappy products, their customer service is terrible. I came in to cancel my service and they gave me the most difficult time. They are so rude and probably figure since you're there to cancle your service they might as well make your last experience with them hell. I'd rather have gone to the DMV, eff Cox. read more

Well now, how to start a review for Cox can be a difficult decision. Do we begin with the horrible customer service (employees who can not, or will not, speak understandable english, rudeness on the part of the employees including insulting tones, hang ups, and even flat out refusal to help a customer), the horrible service (bandwidth "shaping" which basically computes to "you pay for 25 mbps but we will only be giving you a quarter of that", silly marketing ploys like power boost that allows you to maybe reach half of what you are paying for but for only the first 15 mbs, constant DVR issues, choppy image as if you are using a satellite, ridiculously low monthly data caps, actively taking part in turning over the information of ANY of it's customers who they believe might be using the internet for nefarious ends regardless of evidence), or the fact that all of these issues can be tied to the fact that they have been allowed to set up a monopoly in San Diego and have the "where else are you gonna go?" attitude? Cox is simply one of the worst companies operating in San Diego (and everywhere else if internet reviews are to be trusted). Their shady practices and complete lack of loyalty to their customers would have had them laughed out of business 10 years ago, in fact, i'm willing to wager that the only reason this company exists anymore is due to the fact that in many areas it is the only option available. in short, if you live in one of the monopolized areas your pretty screwed for now just make sure that you call them on anything that looks fishy, BUT, if you are lucky enough to be in an area that still believes in a fair market, RUN don't walk to another provider. read more

AWFUL! I've been with Cox for YEARS, but after I moved they unbundled me-deleting the discount I used to receive for having tv, cable and internet. They removed my free nationwide long distance and the bill is going up by 20% in a few days. Their customer service people are very uncaring to try and work with you. They could care less that you are switching too which is a very um, interesting business model. I'm switching to DirecTV and ATT Uverse. See ya Cox! read more

I have had a very frustrating experience with Cox Communications today. We have been without internet for 2 days. Keith called them 2 days ago and the first available appointment was for today between 10-12pm. He gave the representative his cell phone number to have the tech call when they were on their way. I called Cox customer service at 12:30pm because Keith did not hear from them. I was told that the tech went to the house and left because nobody was home. I asked the customer service rep what phone number they called and was given a phone number that I cancelled with them over 1 1/2 years ago!! I was then told they could only put me on stand-by today and that the soonest I would have an appointment is tomorrow afternoon!! This is not the first time I have had poor customer service with Cox. How many other people have had the same issue? If you have had poor service, please repost. read more

Randomly our channels won't turn on for us (Program Unavailable) and the menu will disappear. Service is mediocre...on a good day.

Since I moved here some six months ago, I have loved so many things in and about San Diego with the exception of COX Communications. The problem here is that its almost as if COX maintains a monopoly since satellite seems to be the only alternative. - Over 50% of the times I have tried to view my bill online it has been down. - If you are a current customer and want to get a better package deal, forget about making changes online. - I have the highest speed Internet they offer, but let me tell you there is nothing fast about it at all... (I can't tell you exactly the claimed speed because accessing account information on line is a miracle when it does occur) Speedtest.net results are not impressive - An ISP whose Internet site does not respond, signs you out and then sends you in a loop of no answers. - They claim "power boost" Internet speeds when needed - Now lets talk package deals...as Sarah would say "gotcha" - I wish someone would explain to me how HD service can be advertised as no extra charge when you MUST rent a Cox converter or cable card at $7.25 for each television. They do not offer an HD cable card. - You may say I have been influenced by having Verizon Fios Service and my opinion that the Cox TV on demand, PPV, lack of widgets available on the TV puts their service is at least 5 years behind technology. It's time for me to see if their site is back up and running yet...don't be surprised if I end up right back here adding to this review. read more

Other than pretty high pricing (I pay 3X what my mom paid for T.V. in Livermore), I had zero issues with Cox until about 4 months ago. Ever since then it has been nothing but problems with my DVR service. Technically I should be able to record two shows at a time, however most of the time Cox jams one of the DVR signals and only one show records. Just tonight I tried to record Person of Interest and screamed in frustration when I realized that once again, Person of Interest never showed up my recorded shows. And for an extra one-two punch, although the second show DID show up on my DVR list, when I tried to watch it I got a message that said they could not access the show at this time. So, both programs failed to record today. This happens 10 - 15 times a week, and I have to unplug the DVR, then replug it back in again. WHY SHOULD I HAVE TO DO THIS?????? WHY AM I PAYING SO MUCH FOR DVR SERVICE WHEN I CANNOT USE THE SERVICE WHEN I WANT TO?????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Has Cox over-subscribed their services (there is a Cox commercial on every channel every commercial break) so much that they have to jam people's DVR recorders? As for the internet, I usually cannot use it on Saturdays because my modem won't connect. I am getting very frustrated with Cox Communication. I would not mind the price of the services so much if things went back to the way they were six months ago, when everything worked. But I am getting tired of missing my favorite TV programs because I think they are being recorded and they never were. I'm about to give up my DVR service and just go back to a basic cable box. Then I wouldn't be suckered in by Cox to think that I was actually getting a service I was paying for when I clearly am not. read more

cox cable service has always been super helpful every time we've had a problem with our cable. just called them at 10 pm on a sunday night and after about a 4 minute hold-for-a- technician time they walked me through the process to fix the problem. easy fix, polite service guy. i've had this experience at least 5 times with cox. read more

I transfer from other big phone company to cox. December 20, 2008 was the installation for my phone line and internet service. The installation went excellent except for connecting my phone to cox. They said it wasn't approved yet by the other company for transfer. Waited, then called cox costumer service 3 times because the other company was still sending me bills. Cox costumer service assured me 3 times that I am with Cox. Last week found out the whole truth that I was not connected with cox but they sending me bills and payed them. Now I have to clear things up with the other company. What is wrong with the world now! read more

I waited a bit longer than expected but they got the job done. Friendly staff and an okay location.

I used to work for them, so I know what goes on from the inside, but I won't reveal any proprietary information here. I'm writing this to tell you how they treat their ex-employees. I worked for Cox for two years until recently because I was hired at a different company. I was a good employee, did everything by the book, and even gave a two weeks notice. My parting gift from Cox?...A surprise bill in the amount of $445! Yes, as an employee, I received services at a discounted rate. I knew that my bill was going to go up, so I requested certain services to be removed. Not only did they not remove any services from my account, they decided to adjust everything to the full price starting the exact day I ended employment and prorated my next bill. I'm not saying that It's wrong for me to have to pay for the services I'm subscribed to, but there was clearly an error. Also, It would have been nice if they changed my rates at the beginning of my next billing cycle, or maybe informed me of the lack of a grace period after terminating employment. When I called to inquire about the outrageous bill I received, I was told that there was nothing that can be done...LIE! Like I said, I used to work there. So, In the short span of less than two months, I've gone from an employee to someone who's services are in danger of being suspended due to non payment. Now tell me...is there something wrong with this picture? Or am I delusional read more

Im not here to bash cox even though i dont care for them. They obviously spend thousands on tv commercial but give nothing back to the customer. They could care less if you cancel their and when i cancelled my landkservices. Right now im checking into dish network which will save me money. i use to bundle, what a joke that was and when i cancelled my phone service cox couldnt care less so if they dont care i dont care either read more

Have been with Cox for the last 12 years. They raise the price four or more times a year and when you call, they ask you to cut some of your channels or benefits in order to reduce the premium. I think they raise like %30 a year. The employs are all nice when you call but they are not allowed to lower the price. read more

Go with verizon broadband. The internet actually works, the staff has had at least a little training, they answer the phone when you call, and I've never had a problem with billing, all of which is more than can be said about cox. read more

This 4 stars are only for the service provided at this Location. It has been two times that i have stop by to do business at this location. It seems to me that management has invested in qualify individuals that take customer service seriously. From the moment that you walk in there is a nice lady greeting you and directing you to the right department. Then there is like 10 people on the floor helping you solve any problem or any overcharges that you might of gotten. I originally had made my order to initiate service with cox over the phone with their 1800 number and they gave me an arrival time for the tech to come. Three days had pass and i never got a call or any type of notification from them. I called back and they could not locate my order. So after arguing with them over the phone they suggested to stop by their local store to make the order. so i did went to the this local store and It only took them Two days to come set up the internet service. I stopped by on a Friday night and by Sunday i had internet. Incredible that i had to come by the local store for them to actually take me seriously. Anyway my recommendation is that if you have to deal with cox and its a serious matter its better to go in person to this location and talk to a Representative who can assist you better than the call center people. read more

This has to be the worst company on the face of the earth. 140 dollars a month for crap. I have to reset my internet and cable on a daily basis and yeah, pretty much everything everyone else says... you would think with so many people complaining, they would do something. BUT NO. GOD FORBID. HORRIBLE TERRIBLE and every other word I can't say on a public forum. Tomorrow, after some refunds, my service will be canceled. Question is. Where do I go????? I'm thinking this is the only provider in Golden Hills? (SD) read more

This place is packed and it feels like I'm at LA County Jail or the emergency room in downtown on a Friday or Saturday night.

Worst customer service ever! Last month, my statement showed a $60 Internet relocation fee, which was a bogus charge. My Internet wasn't relocated in my house! So, I called Cox customer service to remove the charge. Then, I paid my bill. I was told that my account balance would be updated within 24 hours. After 3-5 days, I checked my online account, and of course the $60 charge was still there. So, I called Cox again and the customer service rep said that she would remove the charge from my bill. Trusting her - which I never should have done - I said "Ok, thanks." This month, I checked my statement, and wouldn't you believe it that the $60 charge is still there, and it says that I need to pay it to avoid a service disruption. I called customer service again to explain the issue. I was told that the previous customer service reps put in the wrong code, resulting in the charge remaining on my statement. This time, the customer service rep assured me that the appropriate code was submitted, and that the charge would be removed in my online account within 24 hours. Well, that was yesterday. Today, I just checked online, and of course my balance is $60 for that charge that might not ever be removed. What the hell?!?! Why can't Cox ever get anything right? What bothers me the most is that the customer service reps all pretend like they know what they're doing when talking to customers. But, they don't have a fu**in clue! I've had so many issues with Cox in the past, ranging from customer service issues to service disruptions and even services accidentally removed. I have intentionally removed their cable and phone services, and would love to cut their Internet service as well. Unfortunately, I'm in a Cox only area for Internet. I can't wait until I have other options so I can permanently end my relationship with Cox. read more

It is called DirecTV people! Cheaper and more channels! Don't have to deal with the idiots from cox! Oh and the NFL sunday Ticket is free this year! do you need any more reason to get of cox the answer to the digital stone age? read more

I have lived all over the US and, worth noting, all over the world. I have never encountered worse tv than Cox and its equally horrible customer service. It sprinkes, Cox shuts down. It is sunny, Cox shuts down. You call, the personnel yell at you and deny refunds, etc. Padres? The Padres are a racket looting the public treasure and playing us locals for rubes. The good news is that Cox won't have the Padres (sic, among the worst people in the history of the world playing in counterfeit camo outfits) next year. Plus, the Padres suck. It's a centuries' old, ah, habit. So, on to some Dish with high hopes knowing that the devil you don't know cannot be worse than the devil you do. read more

I don't know why everyone gives such terrible reviews. I walked in at 1 PM and it only took 5 minutes to talk to a representative who quickly assisted me and I was out of the store in 10 minutes total. I was here to return a modem from a cancelled account. read more

So far Cox internet has been great. We just had it installed. I did not have to wait on hold to order the service. They forgot to give the installer the right cell number to call for the installation. Our home has a central call buzzer system, which we have not been added to yet, so he could not ring us. He left the message on the ordering number. We called him back and he made arrangements to come back the very same day!!! TWC would never do that for us, nor would they leave the installers number for us to contact. read more

I have been a customer of Cox for 7 years and was fairly happy with it until recently. Starting about 5 years after being a customer they started to up my bill every month by 5$. i would call them and they would give me some type of promotional thing that would lower it for 6 months. but around the 3 month mark of that 6 months it would start going back up 5$. so technically i was getting a 3 month promotion. i will say i did have phone internet and cable with them for around 150$ for 5 to 6 years then they started upping the cost. i only work part time and that is all i can afford a month. So just recently i get my bill and it went from 148$ to 180$ for the same service ive had with them forever, nothing extra. no on demand, sports package, movies. etc. Basic hd cable nothing special. So why i ask raise my bill 35$?the answer is because they can! Called and talked to a very nice woman(give them credit for that) and was told even though ive been a loyal customer for 7 years there is nothing they can do for me. seriously, all i was asking was for them to keep my bill at 150 or 155$ at the highest. you would think instead of losing that money they would lower it to 150$ but instead they are losing my service all together. Cancelled all my services with them because i think its sad they couldnt even work with me. Loyalty today means nothing to compaines like Cox Communications. They make billions of dollars off their customers and they just dont plain give a ****!! Dont go with cox because in the end they will up your bill and not give a crap. read more

Worst possible service EVER. All workers are talking to each other, while there is about an hour and of half worth of people in line. The security guard is behind the counter speaking about his personal issues with the cox workers. DO YOUR JOB, make customers happy and THEN socialize. I also witnessed a rude female worker who yelled and kicked out her customer. What happened to the customer always being right? He did not threaten you in any way, he just said he did not like your attitude. Instead of apologizing and fixing the way you speak, you decided to yell at him? Rude ass people! Shitty Internet, cable, phone and shitty customer service. I WOULD get a different company but there is no other in my area I can get. Just cox. This is some bullsh*t. I will be looking for another home, JUST so I don't have to deal with these people any more. read more

I'm not a fan of Cox. In downtown they have the monopoly on cable internet service so we have no choice in the matter. And they jack up your monthly rate periodically with little notice. When calling to ask why, the operator (which takes forever to get to by navigating through their lengthy automated system) rolls into a 100% read and pompous script about how they have the fastest... blah blah blah. I'm looking into alternatives even if it's an internet card from Verizon. At least I can use that anywhere. read more

I'm staying at a Hotel in Oceanside. Cox is the Cable provider and they are completely incompetent. This is a major sports weekend and the Digital Channels appear to be scrambled, which means Fox San Diego is not working properly. That translates to no NFL or World Series. The Hotel did the right thing by reporting the issue to Cox, but to no avail. Thanks for the great customer service Cox. If I actually had to live in the area, I would NEVER chose Cox as my Cable provider. read more

Cox has continued its downward spiral. My cable tiles for days every few months. Cox says the problem is from outer space. Solar flares. They tell me a new story every time. This has been going on for years.Some of them you would not believe. Cox customer service has taken new lows. The reps on the phone out right lie to you and are ignorant about cox service. The dvr cable box is so slow I refuse to use it. It takes four seconds to change channels. They do not even seem to care of they retain customers or not. I had them out to install the whole house dvr last year. I had them take it out before they left. It was painful to operate. You push the guide button and nothing happens for a second or two. It is so painfully slow. I did not want to switch to ATT because I have been with cox for 30 years, however I had to because they are so far behind. I do not like being lied to. Have you ever been to the store on eulcid. You know what cox thinks of you when you go in here. You are treated like garbage. Long, long lines. Long waits. Rude staff. Things are so bad at this place that they have to have security guards. Cox has a very limited selection of HD channels. I get 2 channels of HBO compared with 8 or 9 with ATT. Good by Cox and hello ATT. read more

I had to down grade my service due the fact that I lost my job. I was going to cancel the Internet but they had offered me an Internet package that was good for 3 months at a lower rate and the Internet speed was the same as my original which was the fastest they had to offer. I decided to take the offer..... But what I noticed is that the speed is much slower than it was before I had to give up my grandfathered bundle. I guess now that I've downgraded I'm not a valued customer any more. I'm lucky to still have Internet but I like playing on line games and it's not the same speed. I got pissed off and threw my mouse luckily I missed my television and I still have my old mouse cause the mouse broke after it bounced off the wall. I was told my Internet speed wouldn't change. I think when I get back on my feet I'm going to look at Com cast for Internet cause of the fact that for Internet speed they are rated @ 5 stars and Cox is 4 1/2. Even with my old package sometimes my X-Box live connections wasn't the greatest. read more

This company is only in business at all because it has a monopoly. Horrible, inept, rude customer service for starters. I have had repeated problems with internet, and cable and my telephone was even out for days at a time with no sorrow on their part. The Technical service people aren't very good either. They always suggest the exact same thing (i.e. rebooting your box) even if you have already done it ten times and it has not resolved your problems. When I asked that they read all the past notes on my account before make another suggestion they disconnect or drop the online chat for help. I have twice asked to speak to a supervisor and promised a call back within 24 hours- nothing! I finally got them to agree to send a technician out to resolve the problem and arrange to take off early from work to meet him. On my drive home he calls and leaves a message saying he is confident he fixed the problem remotely and won't be coming. The problem was of course, not resolved, so I call right back but they can't "find" the technician and he is and "independent agent" They will call me back to let me know when he will be returning. Nothing! The next day I call back pretty livid and they want to arrange for a new appointment. Yeah and for my "inconvenience" the $25 dollar credit to my account. For leaving work an hour early and spending two hours on the phone only to have to arrange another appointment. I spend almost 200 a month on these guys! The new technician was nice and resolved some of the problems, but now I am having repeated problems an yet another box is recommneded3 boxes in two years hmmm.. Oh they just fixed it again! and they second I got offline with them the problem repeated. do yourself a favor and choose any other company for your services. read more

I received a letter in the mail that Cox was offering a forgive & forget program, which is if you owe them a balance but took new service they would forgive your old debt & allow you to take new service. I called to take advantage of this offer & was told that i never got a letter & that there were other names at my address that owed a bill & if i didn't tell who they were then they would not offer me the program. I asked to speak to a supervisor & the rep laughed at me saying they were only going to tell me the same thing & that there was no supervisor available. I called back the next day & was on hold for 45 mins & after the rep read whatever notes was put in from the last rep, he began to be very rude also & told me Cox was not going to offer the program to me & that they were going to check if they sent me a letter. This is false advertising & should be stopped immediately. Cox should not offer services that they are not going to honor. This was beyond terrible customer service. read more

I am completely frustrated, same as the person below from La Mesa San Diego. The quality of the tv audio and visual is horrible. And the service to deal with the issues in just run around b.s. I've been put on hold, indefinitely many times. I've made appointments that they do not show up for. They don't do what they say they will do, ever. Not for me, and I'm looking for options. I wish Time Warner was in my area. I called them and they are looking into doing a site analysis here in Vista, Buena Creek area, currently a Cox area. Cox is the most expensive and the poorest quality product. And ther service sucks, worst ever for any utility, any business entity I have ever dealt with. If you have a choice, choose ANYTHING bot NOT COX. Date today is 01/11/13 and I just experienced the 2nd failed service call. 3rd if you count the first time they came out for 3 hours and didnt fix the problem we reported before Christmas, 12/23/12. Don't even think about Cox, you'll be sorry if you do. read more

I just recently moved into a new apartment with my girlfriend and we were told that we had to get cox cable because we are in their area. At the old place we had Time Warner and they weren't that great but compared to Cox they were top notch. After scheduling our initial install date which we were told would take over a week before a tech could come out they finally came over and needless to say I was stoked. Unfortunately, they said that there would be an extra charge for having an installer come out and they didn't even give us the package we wanted! The one positive I can say was that the service tech was a decent guy but thats it! And to top it all off our cable box or something messed up today and after being on hold for far too long the customer assistant now tells me that they cant come out until 5 pm tomorrow! I'm strongly considering getting a dish now... or maybe just not having cable at all.... What happened to making the customer happy? What the hell Cox? read more

Called service because stations in my lineup were gradually becoming unavailable. Technician came out between 7 am and noon on Saturday. When he arrived he tested the line and said that there were signal problems. He want outside and did some re-wiring he said was necessary. The disappearing chanels still did not reappear. After calling his boss he stated that Cox was making changes to their digital lineup and I would need a tuning adapter in order to get chanels. Of course he did not have the mentioned adapter. He did say he would make notes on the account so that the next technician would have all the info and could just come in and install the adapter. The next day a second techniciam showed up and asked what the problem was. I started at the beginning to explain what had taken place the day prior. He installed an adapter and it appeared to fix the issue. A few days later I was outside in the area where the first tech did his "needed" re-wiring and found that he had run a ground wire up the side of the house and attached it to my electrical breaker box cover making it impossible to open the box and access the breakers. I called cox and was told that they were sorry but they had no tech's available but would be happy to schedule someone for saturday between 8 and noon. I explained that I could not access the breakers and I needed someone immediately. The response was "sorry, but we have no one available." Basically Cox feels that they are the only game in town and the customer is stupid. Good for them. I am getting quotes on direct tv now. read more

while cox is a typical big company and maybe cox in az is better, have not had too many problems with them compared to cable company in ny i used to deal with- when i have had a problem the techs are on time. when my card expired they called and warned me and even texted me- of course i set up for electronic communications as more immediate - anyway - they are ok - not stellar but ok as far as big cables go- tried satellite and unreliable- perhaps my expectationsn of a company such as cox are lower than others - just never expect big companies -whether you work for them or use their services - to love you back ......... read more