I called because my Linksys router is no longer communicating with my laptop. "Tech" support said they couldn't help me and that I should call Linksys (thanks genius, already had) but my warranty was up. He then said he could put me in touch with linksys sales department. uhh no thanks, why would I want to buy another product from the company I currently have, and said product is not working. He then said I could be connected with Cox sales and they could help me if I wanted another router altogether. Well that's what Linksys said. So I'm going to go and buy a non linksys product and will for sure never call Cox 'tech" support since I can unplug my modem without instructions. Would give them less than a star but yelp requires at least one read more

This review is not really just about the store, although I did receive a "new" broken cable card there. HIS COMPANY IS INCOMPETENT. I'VE HAD TROUBLE WITH MY CABLE SERVICE....A WEEK OF NO TV, WAS TOLD I NEEDED A NEW CABLECARD. LAST NIGHT I WAS GIVEN AN APPOINTMENT FOR A TECHNICIAN TO COME TO MY HOUSE. I WAITED ALL NIGHT AND THEY SIMPLY CHOSE TO NOT SHOW UP. WHEN I CALLED TO INQUIRE WHAT HAPPEN I WAS TOLD "EVERYONE WENT HOME." read more

If I could rate Cox on a scale from 1 to 10, with 1 being crap, I would rate Cox -726. I have to agree with Erin P with regards to Cox trolls on forums. To Cox employees: instead of trolling forums PRETENDING LIKE YOU WANT TO FIX SOMETHING, why don't you get off you lazy backsides and ACTUALLY FIX YOUR NETWORK? I had Cox for a little over a year. Cox has, by far, the worst cable TV and internet I have ever experienced. From day one I never received all the channels I was paying for. And at least a dozen of the channels I received came in fuzzy, tiled, or randomly disappeared. The PPV and guide NEVER worked. Cox not only refused to fix this, but refused to even acknowledge there was a problem. The internet they provide is nothing short of fraud. They are providing a 1-2Mb service and sell it as 12Mb service. That 1Mb service dropped out relentlessly. On top of this, you can forget any form of streaming. Anytime you call in to their unbelievably rude customer support, they blame you for this. It's your router, your equipment... Heck, they'll blame you for what you had for breakfast 2 months ago! HOWEVER.... if you UPGRADE to a MORE COSTLY TIER, SIGN UP FOR THEIR SERVICE ASSURANCE PLAN (more money), AND SIGN UP FOR A 50 YEAR AGREEMENT, well by God, all of your problems will disappear! Or so they would have you believe. My question is, if all the problems I had with my TV and internet were my fault, how in the world will upgrading to a higher tier, and a service agreement fix this??? The only thing worse than the garbage service they provide is their customer support. I think it's hypocritical of Cox to even consider calling it 'customer support'. They have no customer support. What they do have is a group of teenagers who are rude, lie, blame you for everything, while trying to upsell you, INSTEAD OF ACTUALLY TRYING TO RESOLVE YOUR ISSUE(S). I have seen in many other forums where many other people were suckered into this upsell sham. They are paying more money, and have the exact same problems. And, if you think customer support was bad BEFORE you signed up for an agreement, wait until they have you locked into an agreement. You can forget about any support whatsoever. Go ahead, try to cancel. You will have to pay Cox. And they KNOW this. This is why you have Cox employees trolling forums pretending like they care, and want to fix things. The truth of the matter is, they don't care, and won't fix your issues, They just want as much of your money as they can take while providing as little as possible in return. They perform this caring act because they want to give the appearance that each problem is a one-in-a-million freak accident, so they can sucker in new customers. But, if you check other forums you will see what I mean. Go to a search engine and look up 'Cox reviews'. This is wide spread, and has been for a long time. Too long in fact. This company makes me sick. That is why I got rid of Cox. With my new service providers, everything works as advertised, and I am saving a lot of money. As far as I am concerned, I will warn everybody I can to stay away from this company. To all the obnoxiously rude, lying teenagers in Cox's 'customer support' - there's not a single thing wrong with my router, nor any other piece of my equipment. Thanks for being so rude, lying, blaming me, and even hanging up on me. It pushed me to get new service providers. My new services work as advertised, and work flawlessly. I am saving a LOT of money with my new providers. Every aspect of my home network is the same, minus that shoddy 1980's garbage you're trying to peddle. Not only have I not had a single hiccup with my new providers, I get much more in terms of channels, and internet speed. And, they have REAL "Customer Support". read more

UPDATE - 1/30/12 I've had Cox Communications as my ISP for nearly six months now. The service has been pretty decent, but the signal drops my router (Airport Express) on a regular, but indeterminate, basis. Many times I have to reset the modem and the router, sometimes more than once in a day, or I get a "Connection Timeout" error. That's the small problem. The bigger problem is with their billing system. I may not have remembered all the facts correctly, but suffice it to say, this company SUCKS and their service reps are worse. When I got my first bill, I signed up for online bill pay and made my first payment. I then tried to set up a recurring payment to regularly charge my credit card each month so I would never be late. I cannot explain the reason, but apparently, because I had a payment "pending", I was not able to set up auto pay. Yeah, this from a company that calls itself one of the most technologically advanced around. In addition to not being able to set up autopay, the system then DELETED my pending payment. Many emails exchanged between me and customer disservice and now my bill was overdue. They sent an email telling me to pay by a certain day or there would be a late charge. I made that payment and they hit me with a late charge anyway. Now, yet another email AND a telephone call to customer disservice. Go through the multiple buttons of auto-answering hell, only to get a surly rep who agreed to remove the late charge. My six month promo is up next month. I WILL be switching service to AT&T even if it means slower speeds. I can only hope Time Warner gets into the area SOON! ******************************************************************************* They're still a ZERO! This company is such a JOKE! After my last review, I contacted Cox as the company rep suggested here on Yelp, and the person I dealt with, Giovanna, was no better. Initially, I had been given a screaming deal - $60/mo for Internet Preferred and Expanded Cable TV (99 channels). All I had to do was go in to the office and prove identity. When I spoke to Giovanna, she told me that $60 deal was "no longer available." What? I had already ordered the service and had been given a confirmation! Now, it wasn't "available? The current "best" deal was now much more expensive for the same service. Hmmm. Makes me wonder. Giovanna and I spoke at length, and no matter how many times I asked why the $60 deal was no longer available, she would not answer the question. If she said it was for a limited time only and had expired, I would get it. But it just "disappeared?" Anyway, because TV was now too expensive, I agreed to an intro deal of Internet Preferred at $19.99/mo for 6 mos. After that the price nearly doubles. I asked if I could call back at the end of 6 mos and get the then current promotion, and she said no. (BTW- Time Warner allows this. When your promo deal expires, just call up and they give you the best promo available at that time. No waiting.) Giovanna explained the order would expire at the end of 5 days. I explained I was traveling back and forth between LA and San Diego as I completed my move and would not be able to go into the office within 5 days. She said she would delay placing the order so I would have time to go in, and while I thought that would give me until August 26, seems she did the order to extend it only to Aug. 24. Giovanna called me today to "follow up." (Guess she'll lose that commission if I don't complete this purchase.) I told her I thought I had until Friday. I also asked if there was now a better deal and she assured me this was the "best" she could do. I asked again what happened to the prior deal. She said, "We have been all through that. It's not available." I asked again "Why, isn't it available?" and she repeated, "It's not available." She's a good broken record. I then said I had some questions concerning the modems Cox provides with its service. She said I had to talk to tech support for that. But, instead of connecting me, she hung up on me. So, here I am - at Starbuck's, my internet service provider - trying to get this done. I called tech support, and I got very lucky. The rep, Barbara, was extremely pleasant and helpful. So, maybe in the next few days I'll get this set up? Hmmmmm And at teh end of 6 months? Well, I'll write then and let you know. read more

Were there any decent competition in this country I'd be using someone else, but for now Cox has me by the shorthairs. Upon moving into my home a few years ago I had Cox send out a service person to do try to improve the signal quality that I was getting in various rooms in my house for TV and a cable modem. The end result was that nothing changed, the guy basically laid a cable down around the exterior of the house next to the slab and just reused most of the home's original wiring. So much for that hundred bucks (I would have paid more to actually fix the problem, but they only offered a flat $100 fix-all service). I would have called more to complain but Cox's customer service makes it clear that they don't care to help. Years later I still have noise on many channels and the digital cable box is essentially unusable (slow, horrid interface). My internet connection works fairly well except for the fact that it likes to give me DNS errors early every morning (usually 1-3am) when I'm unfortunately often working. Replacing/rebooting my equipment does nothing, the DNS will start working again without intervention eventually. Cox is extremely expensive, their channel packages are poor. Out of the 100+ channels we receive we only watch about 5, so I'm wondering what we're paying huge dollars for. I can't wait until our roommate moves out so that I can kill the TV service, and probably internet too if I can get some cellular 4G service in my area soon. read more

I have been having problems with my contour box shutting off and had been dreading returning it. Anyone who has dealt with something of this sort knows it usually is a huge hassle. But Ericka Rivera was so helpful. She explained everything perfectly to me and exchanged my box no problem! Was in and out of there in less than 10 mins! read more

Trying to take cable box back...this if worse than dmv! Any one who comes here to drop off equipment will know what I mean

Well I came back to Cox after my mandatory year with AT&T U-verse. And I didn't even have to grovel. AT&T was a nightmare. I had bundled services which failed all the time, sometimes for hours. And everything went - no phone, no internet, no tv. Please understand that the product was ok but the delivery was abysmal. Everyone was nice and tried to fix things but couldn't. So I talked to Cox - very nice. The installer was great, and we haven't had a glitch since (blackouts don't count). Very, very happy. So why only 4 stars. Free on demand doesn't work though I don't care enough to call about it. Where AT&T really has Cox beat is the info for tv shows (boo to Tribune Media Services). read more

I barely understand why this place exists. But anyways I just came to return cable boxes and with the exception of getting there it was relatively painless. You don't have to fill out a form like other places, you just scan and sign. Well they scan, you sign. It's open late, for a business of it's nature, and the lady helping us was super nice. read more

Maria was amazing. 5 stars for her.... But, for the rest of my experience before I got to Maria, Cox lost some serious points. I want to slit my wrists. Being a new customer I was "propelled" to the front of the line...which was still a 45 minute wait. I love the fact that they have multiple stations and what appears to be a staff but absolutely no one helping any customers. I saw a TON of employees staring at their computers trying to look busy and avoid any eye contact with customers. I love that there is a no sense of urgency to assist their customers and the lack of anything that remotely resembles customer service. The workers here appear to hate their lives and hate their paying customers even more. They do love to chat to each other about their weekend plans or love lives though. As I sat and waited, Cox ads played on the intercom above me proudly repeating that they were voted #1 for customer satisfaction. Are they kidding? Or is this some sick attempt at brainwashing their customers to believe they actually provide some sort of customer service and hoping the arduous wait will sear their blasphemous message into their brains? Before I was helped by Maria, I was seriously considering not getting their service....I'll try it out and see what happens but AVOID at all costs coming to the location to do ANYTHING. read more

I'm sure they would get a zero star if it were available. My mom came here to get a cable card for a tivo I gave her and the cox store did not give ger the tuning adapter as well. Then I came and waited 40 minutes before getting the equipment. Too little agents, all of the stations not manned. Whoever is the boss here is not doing their job to put their employees in the right place to succeed and help customers efficiently. No ability to schedule appointments over the phone or call the center for wait times. Cox doesn't care, all of their centers are poorly reviewed. Ahh, monopolies! Internet tv is coming and not a minute too soon read more

I have tried all day just to locate a store to return my cox equipment. It is so irritating to spend a long time trying to do something as simple as this and I even went on the chat and they could not give me a location closer than Hillcrest. I am in Clairemont and would love to not have to drive into downtown to return this stuff. Why cant these companies communicate with their customers? Cox was an ok product in its cable service but the communication is not good. read more

sales team uninformed their website is terrible. can't even pay my damn bill online. read more

Okay, I will say the service has been good, and it is mostly reliable. But the PRICE is what is getting to me. I have high speed internet and cable TV, channel 2 to 99, with no DVR, and it costs me $114.00 a month. I used to have a phone, but dropped that because of the high long distance charges. The problem is, there is so little competition, and I haven't been impressed with what I've read about the other companies. $114. a month just seems like a lot for TV and internet, especially when I see what they advertise on TV. read more

Absolutely the worst cable company in existence. Charge an arm and a leg for internet and blame everyone else when it doesn't work. Terrible customer service. I wish there were other cable internet options, but they seem to have an illegal monopoly in this area. I HATE cox communications. A complete waste of my time and money! Example of the kind of service the provide: Internet works intermittently and slow (even though we pay for remium). Tech came out and broke our router (the internet was working when he got there), told us we had a bad router, and then left. Its the 3rd router we have bought based on their recommendations. read more

I wish I could give them 0 stars because I would and I bet all of us that gave them 1 star would as well. To this day I CAN NOT understand why they are legally allowed to have a monopoly on SD. They may say they dont but I live in North Park in an apt....guess what they are the ONLY option because ATT U-verse isnt even here and no doubt that is due to Cox giant lobbying power in this town. Something is wrong w/ this picture when they are the only carrier and have received 1 1/2 stars and that 1/2 star is only because they have shills I bet giving them 5 stars to make them look somewhat reputable. You guys are rude on the phone. You have doubled my rates since I started w/ you a few years ago. every moth they go up a few dollars and your response is you have to cover your costs. I bet those rate hikes would disappear so fast if there was actually competition. Cable should be free because we are inundated w/ commercials. Its like we are paying twice. if we are going to be charged $60 a month for basic cable we should not have to deal w/ constant commercials. They are crooks and the second there is real competition I am done w/ Cox FOREVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You will get my patronage for NOTHING EVER AGAIN!!!! read more

I was trying to be nice by giving them 2 stars for free cords, but after 2 years of B.S. and how expensive they are they do not even deserve 1 star. I think sometimes I feel sorry for the people working for them and so I give them higher stars than they deserve. This company is horrid and I cannot wait to not do business with them. Still not sure how they f****** have a monopoly in (at least all the areas I move to) San Diego. ARGH! read more

I haven't been a Cox subscriber for very long, and so far it's been okay. We needed new service and didn't really want to try and talk to someone at a call center in India, so we found a physical location we could walk into. Talk about a sociology experiment. People from all walks of life watch TV, that's for sure. Anyhow, the big negative to this joint is how long it takes to actually speak to your human. Be prepared to wait. Bring a book if you read. When we actually did get a human the whole process of setting up our service (at least this aspect of it) was totally easy. read more

I went here on a Tuesday morning and was in and out in 10 minutes. Came in to cancel my cable and the customer service was impressive. It's all about timing people. read more

Mic key Mouse The only thing worse than paying for there crappy service is being employed by them. Interesting when you see all the crap going on behind the scene. You though the groverment was screwed up you should see Cox. Love my dish! read more

Great customer service. Very professional! I was greeted at the door and the reps helped me with what I needed. I learned a few things too.

I just returned from trying to work with the managers at this cox store, they wore me down . I sold n moved out of my home in October, we returned the equipment to the Euclid AV Store, the employees checked the equipment and I was out the door. After we a 6 week trip we returned to San Diego and recd a call from a debt collector regarding our final bill n cox equipment that wasn't returned. We went to the Euclid Store on Dec 17th paid the final bill n talked to Ed a service representative n to a man who was supervisor. The wanted me to go my old house knock on the door n ask the new owners for permission to enter into their property n take out the telephone digital modem we had left. Mind you when the modem was installed we were not told that it needed to be returned to cox cable n I indicated earlier when the equipment was checked the cox representatives never told us that there was missing equipment. My understanding when I left cox on the 17th was that cox would attempt to secure the 86.00 modem. And that the account would indicate that cox would take care of this situation. This morning I recd a call from the debt collector to either return Cox Cables equipment or pay Cox Cable for the equipment I did not return. I explained to the person on the phone that cox had agreed to contact the new owner so they could enter the property n take ownership of their 86.00 digital phone modem. The person on the phone had no knowledge of this n suggested I call cox. Of course I followed up with a phone call to no avail. I had to go to the cox store on euclid to clarify this ongoing situation. I talked with Jacqueline at the counter n left more frustrated then when I went in btw I asked for the credit department she gave me the phone number. Went out to my car n called the credit department wrong number Jacqueline gave me the sales department number. Spoke with the supervisor she told she couldn't do anything for me they needed their 86.00 equipment so I decided to go back into the store n speak with the manager. I'm a glutton for punishment. I give up......I'll pay the 86.00 I am not going to allow this greedy monopoly to ruin my credit not for 86.00, please be careful with this greedy company. read more

Just to add to the ever louder chorus - don't sign up with Cox, don't stay with Cox if you did. I switched to ATT Uverse - and it's like jumping 5 years ahead. Better interface, features, etc. on the TV side, just as fast on the Internet side, and the integrated Phone/iPhone features are great. Oh, and having it take a combined 45 minutes on hold with Cox didn't make the experience with them any fun either. read more

I recommend doing whatever you have to do here before 12. Most of the service reps go to lunch and there's only one or two left to help about 30 people in line. read more

I came in to exchange my remote control and the lady at the front did not look happy to be there. She seemed very snobby. Her attitude could have been better... read more

Ah, blessed be the day that AT&T knocked on my door, informing me they had recently laid fiber optic for my apartment and would I consider using them as my communications service provider? YES! I had only the basic Cox Digital Combo and I was paying 145.00 a month for basic digital cable, a slow DSL line and phone. It was time for a change and I could roll my cell bill into it, how convenient and 50 dollars cheaper plus they came through with their Uverse platform so I could get secured lightning fast wireless too! I called Cox to cancel and got bounced around to 4 different customer service reps who pressed me for my reasons why I was leaving Cox, I simply stated it was too expensive. They pressed on, "you could downgrade your service." No thanks was my reply. Then the petulant cust service rep says, 'ah, i see now, you switched to AT&T. I thought you couldn't afford it." Can you beleive the nerve of that guy? I had choice words for him to be sure but quickly apologized realizing he had all my personal information right there in front of him and could have made things REALLY difficult for my family. If AT&T comes knocking at your door with a service that gives you the same features but higher quality do yourself a favor and get out from under the Cox boot or it'll crush you. Cox internet is a joke too. read more

COX COMMUNICATIONS Since I agreed to get a bundle package 2006 at a price of $120.00 they raise my rates until it's $173.55 . That's not including anything other than your basic package(NO HBO, SHOWTIME,SPORTSPACKAGE). I was SHOCKED THAT THEY CHARGED ME $477.00 INSTALLATION. Be sure to asked before you sign up,they didn't bother to tell me . I've already sign up for INTELAFONE phone service around $12.50 a month,includes all local and long distance calls.You can keep your same land line number, You need a router and internet provider. My next move is to get another internet provider and go DISHTV .Wake up everyone and do your home work ,there are better PRICES THAN COX and BETTER SERVICES AS WELL. read more

We've had Cox for 10 years (ISP, TV, Phone). When all is working well, great. When something goes wrong... yeah. I "upgraded" to a DVR box in April. After many phone calls and much hassle, I finally actually got all the package channels and phone services I was supposed to have. I'm now on my third box, since April - 3 in 3 months. And every time we switch boxes we lose our recorded shows AND I end up having to call Cox because something "didn't reset" or "wasn't recognized." And I get to reprogram my remote to skip all the kazillion of channels we do not want to have to page through. Sunday morning when I sat down to watch the cable TV, it didn't work. Spent time on the phone, was told it was probably the drive in the dvr. Was also told I had "very low signal levels" on that connection. Never had very low levels prior - I remember hearing the last time we did have a repair guy out (for a problem with one of the DVR boxes) that the levels were "good." Can't take off work to sit waiting for repair to show up again, so I took it to Santee for a replacement, got an "I'd rather be anywhere than working here today" vibe from the guy I spoke to, mentioned it was the third box in three months and a pain to be bringing it back. Got a "we've had a lot of trouble with a batch of the boxes." I would have preferred to hear "We're so sorry you've been inconvenienced - we'll give you a credit on your bill for your trouble." Monday evening I got home, tried to make a call - phone not working. Got online ok to look for repair phone number, looked over at phone and noticed I had phone service again. Made several calls, no problem. Phone log is schizophrenic as well. I know we had incoming phone calls yesterday (Monday) as well as outgoing, because I picked up the messages from my machine when I got home. No calls reflected on call log all day. Today (Tuesday) I checked my phone log online while at work, noted an incoming from a medical office at about 11:00am. Later, around 4pm, I tried to call home from work to pick up that message from my answering machine, phone is not working. "Due to Phone Company Problems." Tried back a few minutes later, same prob. Tried from my cell phone, same message. Noted that the call log recorded all the attempts. Tried to use the online chat. Said I'd phoned to my home, got phone co msg regarding phone company equipment problems. They responded, oh, so you have no dialtone? Can people just not read? I said, no, please reread, I am calling ~to~ my home and getting the message. Was asked for account info. Input the info they asked for, sat for a very long time, got nothing even after doing the "hello?" thing a couple of times. After 5 minutes (est) I closed the window. It actually had the nerve to ask me for a customer satisfaction survey! Phoned Cox phone tech support using my cell phone, got a competent-sounding guy who said something like "oh, there's a repair order in already. Call us when you get home if you have a dial tone." Mentioned repair closes at 8pm. Told him I would not be home until late, but would check. He mentioned we've got the wire warranty service so we can use that. Got home 7 hours later at 11pm, no dial tone. Used the online chat to ask if there was any idea what was wrong with the phone line and how long it would be down. Was asked if a repair work order was put in, said yes, was told I'd have to wait 24-48 hours for resolution. I asked if that meant my phone would be out 24 to 48 hours? Was told no, it could take that long, though, to fix it. Which, to me, sounds like it could be out 24 to 48 hours. My original question was: did they have any idea of what was wrong. I never got that answer. I asked if I was going to get a credit on my bill for the service interruption and was told to call my local office when my phone was working. I almost never use this landline and have just continued it for incoming call convenience and reverse 911. If this problem isn't fixed and I don't hear something really convincing about why nobody could let me know what's wrong within 24 hours,~ AND~ hear the magic "we're sorry you've had problems with our service", I will probably cancel the phone service entirely. I have a cell phone, I don't really need the landline. And if the DVR cable box goes out again, I'll probably discontinue that as well. There are very few shows we actually watch on tv, and they're available online. If it's going to be a hassle every month just to keep things working, it's not worth it. read more

Hate waiting? I can help you get in front of the line & long wait... Simply let the greeter know you are there to get NEW SERVICES & I guarantee you will be sent to the front of the line. I go here every month just to pay my bill & just by saying you want NEW SERVICES, you get ahead of everyone else! For some reason, I always get the same 3 people (Raul, Bill, Chris)!!! Hmmm... very weird! I do love the fact that I get to the front of the line, but their customer service sucks and not to mention these guys are arrogant, rude, and can't explain why my bill is so high!!! read more

Cox is the worst cable company I have ever dealt with. They are incompitent, self serving, & just a huge rip off. For the past 3 months I have had them in my house once a week every week to fix the cable or high speed internet. As of now the cable is ok for now and the internet is still screwed up. They schedule an appointment to come at a certain time so I adjust my day to accomdate them then they come earlier. As I get home the repair idiot is getting in his truck. I tell him they rescheduled without letting me know, but I'm here now. He says I just closed out your order you need to reschedule. Insult to injury should be their new slogan. THEY ARE THE WORST!!!!! I may just put an antenea on the roof and be happy with with the 3 or 4 channels I can pick up. This is the perfect example of a monopoly, a compnany that can charge what they want (usually very high), mediocore service, and a F_ _ _ Y_ _ attitude. Well COX F U. One pissed off customer F U NO Stars for you read more

This place is not open on Sundays!!! I am beyond frustrated. I've been trying to return this cable equipment before the 10 days requirement all weekend but I keep getting the run around from their phone operators. I can never reach anyone at an ACTUAL LOCAL store-I keep getting forwarded to their main/general 800 line (DURING ACTUAL WORK HOURS). It's like these "stores" don't actually exist. I was told by their phone representative on Saturday that this place is open on Sundays but I drove there TODAY (SUNDAY) and it was closed. I don't think this store actually functions as anything except an address for COX to claim on their taxes. Next time I move I will be sure to find out if the area has AT&T internet available. If it's a COX only service area I will remember to avoid it at all costs!!!!! I suggest that other people be more aware of the area they are moving to in order to avoid being wrapped up in the "COX Headache." read more

Cant pay my bill on the kiosk because they are down and the wait is horrible..poor customer service.

I have complained about my lousy phone service for at least 4 or more months. I keep losing my dial tone or when I am on a call they keep loosing my voice. When I try to call back, no dial tone. I have had appointments made where no one shows up. I have had 4 or more techs out that could not figure it out. Finally last week Monday some one said that he thinks that he figured it out but needed help. Still have not heard back. I spent about an hour and a half at the office today and was promised that some one would call no later than 6:00; YEAH RIGHT. The last time I went down there an appointment was made for the next morning and NO ONE SHOWED OR CALLED. I worked for Cox for almost ten years and was proud of our services. I even was one of the test subjects for Cox to test the, then, new phone service, and it worked great. No longer true. read more

revolting cox ! go ahead & slowly jack up my cable tv rates & nickel & dime me. i don't care. i've seen the future of home entertainment: apple tv, streaming netflix & my friend's million cable channels for cheap in hemet CA. jack me up, you'll have to focus on yer hardline phones & internet service soon enough, & good rids for being greedy & acting like the only game in town. yous gonna be a dinosaur definately within 3 yrs. STFU cox read more

2 months after my house burned cox is still demanding that i pay over 800 for their 49.00 cable boxes!!! guess what , so far i have gotten 5 family members, 3 friends and one business to leave cox for att uverse. so that 800 you are trying to rip me off for you have already lost and i am not done yet!!!!! read more

NEVER AGAIN WILL I STEP FOOT IN THAT STORE! I walk in to return my equipment after waiting in a line outside for 20 mins along with other customers. Other customers are being greeted by workers, yet NOT ONE OF THEM ASKS ME HOW I CAN BE HELPED and this is my first time walking into a Cox solutions store. So I'm standing behind the same customer I was behind outside of the business and the associate is about to walk off and I asked him about returning my equipment. He asks if I signed in at the front and I told him no because no one informed me. And he rudely says "well you're going to have to sign up like everyone else and wait like everyone else is doing in he store." HOLD ON! I was between the 7th and 10th customer in line and now you want me to wait behind this line of now 30?! I told him I was behind the customer he just helped and he said well you're supposed to sign in. Screw you, you jack*ss! I walked out FUMING! Never again. Train your associates to use better customer service and if they can't understand that concept, they probably need to find a job elsewhere that doesn't involve any kind of customer interaction. read more

Cox ... what can I say, you run pretty much a monopoly on cable and cable accessories in a lot of cities and towns, not just San Diego. There are other options to go online of course, no doubt - but I started with COX, along with a 100 dollar modem, 60 dollar router and 20 dollars worth of cables, I guess I could go elsewhere, but what do I do with the equipment already purchased? Give it to Goodwill? Craigslist? - in other words I'm financially stuck to cable internet - and that's not the bad thing, i mean its good, fast and reliable - but just like Verizon, you what you pay for - great, reliable service, but expensive. I do like how when they say "thanks for choosing Cox" when you call in with issues - I didn't know I had a choice - i was kind of forced into it by default wasn't I? Synonymous to my choosing of paying high rent in San Diego, synonymous to CHOOSING to pay +$4.50 for gas - those are all things I choose too, right? So recently Cox has allowed you to "choose" to have this huge, un-Godly "modem" - about the size of small shoebox in order to receive internet service, and with their packages also phone. It has to stay plugged in to the power, because if it gets unplugged, your phone doesn't work, and it needs to be plugged into the cable, because that's how they emit the radio-brain-washing waves you "choose" to have. So now this box sits awkwardly in the middle of one of the bedrooms. I had to shut off internet because I "choose" to eat over my internet service charges ($60/month), but the box still stays - I "choose" to keep it there. It seems too much for a single phone line - but that's what I "choose". Cox should get over itself - oh wait I forgot - WE should get over OURSELVES, we are the ones who "Cho-Cho-Chooose them" - Thank you Ralph Wiggum read more

When I walked in today, I wasn't sure why a cable office needed an armed security guard. By the time I left, I understood. And it wasn't because of the guy who was unhappy with the auto bill pay machine. It was because of the way Cox treats its customers. I came in Friday afternoon and there was about six people in the store. The attendant who puts people into the computer told me that it would be 30 minutes. Came back first thing Saturday and place was packed and attendant told me same wait time. She also kept pushing for me to box it up myself and pay to ship it at a FedEx location. They have a screen that updates your position on the list. Line moved fast and I was listed as next. However several people were called ahead of me and I noticed they were keeping service so it did not appear that they were answering in order of arrival and I was not the only customer noticing. Worst customer service ever. read more

If there was a way to give negative points on this site, I totally would! Now I had Cox Cable since I was a kid at my parents house, had the TV, Internet, and their phone service. All was good, cause one: I was a kid, I somewhat didn't g.a.s., but I do remember my mother getting all crazy with the customer service people for the box messing up AGAIN or the Internet not working... Now I have my own apartment, boyfriend, and life and thinking, "Hey, maybe I should get some Internet in this place so I don't go blind from my phone screen..." So I did what anybody would do and order it online: Easier, faster, no hassle right? Nope... Took off work today for my tech to come on by and minutes and hours passed, no phone call, nothing at all...So I lost hours of work, sitting in this heat to wait for a guy that never comes. I call them up to ask if my tech died of heat stroke coming over here and they tried to tell me I never set my appointment up (which I did), I had my appointment from three days from now during my work meeting (NO!), and they had no idea what I was talking about(...really?) I called back an hour later after telling this to my bf and became furious as I was about the subject and asked the customer service rep. kindly if I can talk to a supervisor...told me he WON'T help me! (BIG difference between can't and won't ladies and gentleman) then hung up on me... Now that's what hit the roof, called back, demanded the supervisor, waited for them to take me off of hold for like twenty minutes and told this woman what has happened to me this whole day... She apologized and asked what she could do for me...I told her I would like to have my Internet a.s.a.p. (what now would be tomorrow morning before work, I'm probably going to be late for it waiting) and if I don't get any kind of call, repsponse, SMOKE SIGNALS that someone is coming, then I'm just going to disown Cox all together... I mean come on, I'm not even a official customer yet and I'm getting some B.S. service, I don't see how they get customers... read more

I hate you. My digital cable constantly freezes. The UI for your piece of shit receivers was designed alongside Pong it seems. As soon as Uverse or FiOS comes to my area I'm dumping your asses! I'm seriously considering not having TV service because you suck so bad. read more