recently purchased an old rv camper and knew it needed repairs on the engine, thank god i found…read moremaster diagnostics on line to service it. John is the most experienced tech. i have seen down here in delaware. He even comes to you personally so there is no waiting in a dealer for hours. now i use him for all my trucks and cars, he is a godsend... Chris P.

After driving 6 hours of an 8 hour drive thru several states....having a serpentine belt come off…read moretrack and breaking down less than 2 hours away from home was the last thing on my mind. And to add insult to injury doing so about 10 minutes after most shops closed up for the day. **ENTER INTO THE PICTURE: John and Master Automotive Diagnostics** After giving John a run down of my problem over the phone, he was able to quickly troubleshoot the problem to include identify the root cause (a bad tensioner), call several stores to confirm availability of parts and provided SUPERIOR & QUALITY service. Not only was the service quick (considering working away from the comforts of a garage) but it was thorough, cost efficient, affordable and above all else, his customer service and communication skills were unparalleled. He was able to ease ALL worries, fears, and concerns within 10 mins of talking with him. He reassured me that I'd be home with my family within no time and that was warmly felt and received. I hope to never break down on the road again but he is HIGHLY RECOMMENDED and the FIRST call to make for anyone needing car repairs or is stranded on the road.

Called on a Tuesday to request service and was lining up dates with Kyle soon thereafter. Was able…read moreto get the stabilizers (undersized and way too rusted in place) replaced quickly. Also was able to service both AC units and get them ready to go for the year. Used these guys before to fix areas on the roof that required more tlc than I had time to give as well as correct issues with my axles that another company ignored (more like did nothing but charged me like they had). Will definitely use them again.

Thank you for outstanding service helping me with fixing a leak and helping me install my…read morereplacement microwave, I also needed to familiarize myself with all of the maintenance needs for my hybrid rv and they took the time to explain what they were doing every step of the way, giving me tips and saving me more money in the long run. I really appreciated the courteous and conscientious way they got the job done. I was instilled with a sense of confidence that I could depend on them to have the expertise with all aspects of maintaining an RV, I also thought that the fees were reasonable considering all of the services performed.

I recently had an issue with the circuit breaker in my new camper and reached out for help. From…read morethe moment I contacted him, he was incredibly knowledgeable, courteous, and professional. He went above and beyond to help troubleshoot the problem and took the time to explain everything in a way that was easy to understand. What impressed me most was his willingness to help and genuine commitment to making sure my issue was resolved. It's rare to find someone who provides this level of customer service and truly cares about their customers. I would highly recommend his services to anyone needing RV repairs or assistance. If I ever run into another issue while in the area, he will absolutely be my first call. Thank you for the outstanding service! Dawn

Leon was great. He responded quickly and was able to get my RV Hot water heater repaired in no…read moretime. His price was extremely fair. I would recommend him to anybody that needs RV repair work. Gonna be nice to take a hot shower tonight at my campground!

What to do when you turn 65 - start checking off your bucket list. We did just that starting with…read moreEast Coast Campers!! We bought a Tiffin Phaeton. Our sales person Mike was excellent. The nice thing is after he answered all of our questions he ended with "anytime". We've taken advantage of his "anytime". We purchased in December and went on our first adventure earlier this month. We had plenty of help - thanks to East Coast and fellow campers near us. We are looking forward to more checks on our bucket list and have even been adding to it. Thank you East Coast Campers! Job well done! If you're thinking about starting your adventure camping - start here!! The staff is excellent, helpful and have "anytime". Bruce and Lisa D.

Called several times finally got someone . The Conversation…read moreconsisted of several questions About whether or not these folks carried hybrid Trailers . She didn't know what I was talking about . She said she was in service finally and turned me Over to sales. The sales person asked me what I Wanted and I said I knew he had no hybrids on The lot but asked if he could order one . He said He never heard of such a thing and made reference To hybrid vehicles. Folks , a hybrid camping trailer Is one that has fold out bedding that are covered In canvas. These folks are not knowledgeable.

Couple months ago I was looking to buy a small RV with bunks. I came across Delmarva RV and smiled…read morewhen I saw they had some stuff that would be a good fit for my family. The highlights: First location I called was Smyrna, at 4pm on May 20th. No answer. Called twice more before end of business; no answer either time. Called the next morning at 10am and spoke with Tony, who said he was going to check on a Jayco trailer they'd advertised online and call me back in 20 minutes. He didn't call back. This should have been an indication. Nonetheless, and with funds in hand, I found a nice little trailer at the Seaford location. After several calls, all of which I made, I arrived at a deal on a 2020 Aspen Trail and placed a deposit. Great, right? Meh. It took four more calls to finalize a date when I could drive out and pick up my camper. No return calls, so I keep calling until they have time to talk about accepting my money on the deal we made. My schedule was open, their earliest opportunity was a full two after we'd agreed to the sale for a trailer they had on the lot. On the upside, the camper is great! We take it out the first time and decide we want to buy a cover for our spare tire, at which point my wife comments, "it's the wrong size." These are not words a husband longs to hear. But she's right: the spare is an inch bigger than the tires on the trailer. No idea why this is the case. Over many more calls to Delmarva RV to arrange for a correctly-sized replacement - replies, in order, were: 1. "It's a warranty issue" (was it?) 2. "I'll call you Monday" (he didn't) 3. "It's on the truck" (it wasn't) 4. "My manufacturer Rep needs to do something...or something...I'll call you back" (he didn't) 5. "Maybe you'd have better luck with a different dealer" (what? ARE YOU FOR REAL?) I then called the Manufacturer, Keystone, who told me they would reach out to the dealership to arrange to have a replacement shipped to me. 10 minutes after I hung up, I got the ONLY phone call I would ever get from anyone at Delmarva RV. 6. After hearing from the manufacturer, the sales manager calls me to say "great news, we're gonna ship you one." Great news, indeed! If only. Nothing happens for a week, so I called Delmarva back... again... to confirm it's been shipped. 7. "The Manufacturer is gonna ship you one." I call Keystone to verify. I'm not surprised when they have no idea what I'm talking about. I then have to explain the whole situation again, and when I say the words "Delmarva RV," the manufacturer rep audibly sighs. After doing some digging, the Keystone rep informs me that: a. Delmarva RV called their rep and then dropped it hoping I'd forget. Had I not followed up again, this would never have been addressed. b. Delmarva RV never registered the camper in my name after I purchased it. This matters because even though Keystone wants to make it right, the paperwork doesn't indicate that I own the camper - so they can't do anything to help me directly because as far as they can see, Delmarva RV still owns the camper. To be clear, I'd paid for it weeks before. From here, Keystone customer service really steps up for me and begins calling Delmarva RV daily to get this sorted. They, like me, receive no answers and no calls back, ever. After more than a week of this, I started calling Delmarva RV again and after several tries, got someone on the phone. During this awkward and laborious call, I waited while they registered the camper to me, so that Keystone could send me the tire. Within hours of this happening, Keystone had authorized, packed, and shipped my tire which I received July 10th. So to recap: it took a funded buyer almost two months and upwards of 40 one way phone calls to get a camper, properly registered and equipped. Every salesperson I spoke with was elusive and uninterested in my business - especially after I placed the deposit. On a bright note - the receptionist, Amanda, was very kind and the tech, Jodi, who did the walkthrough was nice too, even if he missed the incorrectly-sized spare. Not faulting the guy, I missed it too, but he was courteous to me and I think that's worth noting. This has been a long review, and likely painful to read. But if you've made it this far, there is an upside: you might just be made of strong enough stuff to grunt through a transaction with Delmarva RV. And that's totally an option. Or you could just buy from another dealership.

We tried to contact by email voicemail multiple times with no return messages nor phone calls. We…read morewere looking to see if they do warranty work and service to our Rv. We have gotten tired of having to drive to Milford De when we needed repairs and service. Finally my wife called again and finally got an answer. They informed us that they had no service tech to work on Rv's at the moment but hope to soon. You may want to check with another company if you need service to your Rv. Darn shame because we really wanted a local repair place.

We had an emergent repair need for our grey tank plumbing. I called several RV dealers in the area…read morefor service or recommendation and met with "no we can't help you". I called Abe's RV repair and he recommended we come in. It took us longer to find him than it did for him to offer the repairs!! His price was more than fair, the repair was excellent and still working 2 weeks later and several hundred miles. Yes, I would recommend Abe for your RV.

They did what they said the'd do but even better! I would go back any time. The job was done on…read moretime, priced right and the quality of the work was the best. The body work they did was done so well you couldn't see where the damage was. GOOD JOB GUYS!!!!

Searched for over an hour for surge protector for my RV as we were traveling south to attend family…read morereunion. Every stop either did not have it or was closing. Found these great guys as an internet search, was not expecting much due to hour and rural location. Inadvertently dialed WE-RV after I saw their hours and they were closed. I hung up and the owner immediately called me back, heard my concern, checked in back to see if item was available, told me to turn around and come on in and pick it up. Can not say enough to how this place alleviated my concerns regarding hooking up at a rural campground and I would recommend them anytime and I will be stopping in during normal business hours for any needs I may have. WE-RV is the BEST.