Horrible customer service and a liar!!!! Cabin had lots of cobwebs, dog poop on the floor, oven…read moreand toasters were dirty. The fireplace, smoke alarm, front door handle and microwave were all broken. She lied when she retaliated for our complaints and gave us a bad review claiming we broke house rules and didn't leave the cabin clean. She refused any type refund and kept referring to their lease which states nothing will be repaired on the weekends and no money will be refunded for broken facilities. Who would have thought they would actually rent out cabins in such deplorable condition.

I did reservation with this company for one of their properties from December 23 to December 30 and…read moreeverything was paid already I even rent a car that cost me $2500 not refundable hi son I have emotional issues and because that we have a support service dog so we ask them if we can bring with us the dog so they say no and that was fine with me I told them I found a place to put the dog and not need to cancel the reservation for the vacation today I got an email from this company that they are canceling the reservations with any explanation why we didn't break any rules or did something wrong now I'm stuck with the rental car that cost me $2500 and I don't know what to do this is not the way to treat people or customers and very highly not recommend on this company

don't ever use this this company, they don't respect their customers at all. Problems with the…read morehouses during the vacation, and they ignore you. They never answer the phone, if you have a problem with them, don't even bother to call because they just won't pick up.

Absolute class, great food surrounded by people who care. We had the steak, it was cooked to…read moreperfection. Magical place and cannot wait to go back.

A few bumps when we first got there, but they immediately attended and fixed everything. The…read morepersonal service was great meals were fantastic and Cara de Somalia is a wonderful addition to their staff. We enjoyed horseback riding a wine tour ut ride.

Tanmy was responsive to our unusual requests and pointed us in exactly the right direction. Very…read morefriendly staff, client oriented.

We have been going to the mountains as a family for over twenty years. Over that time we have…read moredeveloped a great relationship with vacation rental companies, that we used over and over. This is the first time we used this company. We were very happy with our week in Maggie Valley. There were a couple of hiccups, but overall these were great accomodations. We never spend a great deal of time in the cabin anyway. We are always out and about exploring the area. This was a beautiful, well appointed cabin on a beautiful piece of property. We will definitely use this rental group again when we are in the Maggie Valley area.

The place is in Maggie Valley- Quiet little town, Mountains all the way around you so pretty…read more The staff is very nice really informative. If you have any questions they answer right away. The place is dog friendly as long as you have a crate and keep in leash ( which is fine we do that anyway) Upon coming into cottage it was cute, clean and small. Came equip with all you need in the kitchen for cooking. You do have to bring your own soaps and have things washed and put away when you leave. The dishes we pulled out to use still had food on them, same with the silverware ( I actually washed the stuff we used before we left) We had a cabin on the water which was beautiful (except for the cabins are super close and the kids next store were throwing rocks next to me ( not by their place - then they were casting with rocks-they almost got me :).

Cute little cottage with old time appliances and bathroom. Some has small backyard that leads to…read morestream with rapids. Each cottage has picnic table and chairs. Mine had a deck to view mountain and stream. What I didn't like is NO tv service (cable or satellite) for the 32" TV on wall by door. If you do come here, bring a streaming tv device. They do provide internet, but we did not use it. Also, the pet restrictions is too restrictive. Pets are not allowed by themselves if not caged & not allowed on furniture. In booklet, if you leave your dog alone unattended and not caged, a person from management will come knock on your door. If you don't answer and barking persists, you will be charged extra fees. You must empty your own trash in dumpster at entry near unused car wash. Also, restaurants in area are either closed or vastly understaffed. We waited 20 minutes at bar & NOBODY checked on us, so we left and drove to Waynesville, NC which is 10 miles away. We didn't want buffet style food or family style food. I really rather stayed in Cherokee, NC which to my surprise had more things happening, Cherokee museum, bone fire at the river park, plenty of shopping, some restaurants, but not many hotels pet friendly. Wish I could have recommended this place but because of above comments I cannot. You make your own decision. Also bring your own soap, toiletries, dish soap, etc. They do have plates and silverware, coffee pot, pots & pans, small microwave. Also, there is a gated pool.