Walked in here randomly while shopping in the area, very clean office, that's huge for me! Needed a hose for my husband's machine since our insurance stopped sending him what he needed, they since started to again:) I stopped in here and the gal working at the desk was extremely helpful & gave me what I needed to purchase. Definitely will use again if ever in a bind. read more

While the staff is helpful IF YOU CAN GET AN APPOINTMENT, good luck with that. Calling the number on the door connects you with an overseas operator that only takes resupply orders. Not local appointments. If you walk in you are greeted with "When is your appointment?" I needed to update the information about my machine and insurance. The website cannot do that. You must call and talk to someone obviously not in the US. I changed to CPAP Services because of a local office that I cannot use. read more

CPAP Services - Marina CPAP services door with website and phone number. These do not connect to this office. - Medical Supplies Near Me - Marina, California

So my doctor decided best i go back using a CPAP Machine and I was dreading having to start all over again getting fitted, filling out paperwork etc. as my past experience with APRIA was a nightmare! APRIA won't return calls, they mail you the wrong supplies, was very disorganized and customers complaining lots. BUT I was pleasantly surprised when I had my appointment with Cristina at CPAP Services! She was sooo efficient, so caring, so patient to answer all my many questions and I left very impress! As a executive working for a top luxury hospitality firm where customer service and training is key to our success...Cristina was top notch. I will definitely recommend CPAP Services and I look forward working with Cristina and her team moving forward. Thank you Cristina! Tim L. read more

Being honest and up front about working with health insurance company. My insurance company had to call them after refusing to send supplies as they didn't get paid. The claims person asked if they filed the form required ? In a three way call he had to say they didn't send the form to get the paperwork approved. She said do you are not going to send out mask to the patient because you did not file the form correctly . Then called again and then told me that my company will not allow me more. I said talked to my insurance company. Then he gave me a line about not being on my insurance company... he has to file with a ca state insurance company and they send you claim to your insurance company. Looking for a company that is approved in CA .... No trust read more

We were on vacation and forgot a piece of our cpap machine. Dean went above and beyond to help us. Very grateful for his expertise and assistance! The facility was safe and clean. read more

dean, respiratory therapist, is supreme dean has been a respiratory therapist for 30 years, he clearly has the trchnical training abord. plus, he uses a cpap, so he knows all about air leaks, pinching straps, and frightening morning catcher's mask face. i'm a retired psychologist. i worked in hospitals for 40 years. i've learned to read commitment in other health professionals. dean is dedicated. he is the real deal! give the man a shot, why not?!? - dr. gary (dean got me all set up. truly! read more

We were on vacation and had lost part of my husband's machine. Christine B was amazing, she went above and beyond. She helped fit and a guide him to a better fitting mask. When we left a piece accidentally she even ensured it was brought to our hotel. Thank you Christine for saving our trip and ensuring my husband was able to sleep. read more

The overall experience exceeded my expectations. I'll definitely be returning for my future healthcare needs. Cristina is very kind and understanding she truly took the time to answer all of my questions. Thanks again! read more

Christine Benson PAP specialist was extremely helpful to me when I visited the store yesterday. Even though I didn't have an appointment she saw me right away and solved my problem within minutes. Could not be happier. Harry read more

11/15/2024 Tito was very knowledgable and very helpful with solving my dry mouth problem with my CPAP machine. He was very thorough in trouble shooting all the possible factors that could cause the problem and taught me how to access all the information on my sleep results. I was very impressed with his knowledge and availability to help me. I highly recommend him. read more

Issue 1. Discussed my medical condition and equipment with a family member without my permission against hippa laws. Issue 2. Billed my insurance for two orders that I did not place and never received. Issue 3. They have had my machine for over 10 weeks for repair. I was supposed to get a loaner machine which I have still not gotten. They will not return my phone calls and they have left me hanging. I would absolutely not recommend this company to anyone. read more

This review is for Christine specifically. She's been really helpful with my mother, and extremely patient and attentive to her needs. Very knowledgeable and great customer service. Highly recommend her! read more

Alan was such a life saver for my in laws! Really helped them out so they would be able to get quality sleep while they are visiting from out of town. Highly recommend this shop and Alan THANK YOU read more

Christine at the Marina store saved my golf vacation! I packed my spare machine without the elbow connecting my hose to my mask. She was able to supply me with the elbow and threw in some cleaning wipes. I'm so grateful! If you're in need of CPAP services, visit this provider! read more

Great location on the first floor, with a big private shared parking area. All COVID protocols are being followed. I was greeted, acknowledged then waited for quite a while past my appointment time. Almost left! Then, the staff got me set up and explained all the procedures, cleaning process, refill systems, etcetera. This is all new to me, so quite an educational experience. I had put this off for 2 months, so I could internet educate myself, as much as possible. Because I was told by the sleep doctor's overnight study, that my case was moderate: I decided to take this seriously. My insurance is covering 85% of the cost, which was a good sign. Then, I saw the country of India wants our CPAP machines for their Covid patients. I decided to get my own, and having it readily available would be a good idea. It is a Continuous Positive Air Pressure machine to wear, when you sleep. Then, your airways do not close up (sleep apnea), when you sleep.7% of men and 5% of women have this breathing issue, when they sleep. Being overweight, being Asian, older age and other factors can cause this. So, now I am figuring out the best usage for this gadget. No regrets, so far. My sleep apnea has gotten much better. Instead of 15 seconds of stop breathing 23x per hour, I am doing less than 5x per hour. This is excellent! 5x per hour or less is excellent, over 30x per hour is extremely serious! My sleep doctor is now booked through October, this is May. I am definitely, not the only one with this issue. There is a support group, of course. Might check this out, too! Hope you are getting great sleep ! Best wishes for sweet dreams! read more

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The folks at CPAP Services were amazing! They were so kind and helpful. After traveling to town late last night I discovered I left a part to my machine. Ivan had the part I needed and is a lifesaver!! Looking forward to getting some sleep tonight. THANK YOU IVAN! read more

They should actually get MORE than 10 stars. I have had Dean Cortese 's help for years with fitting me with the best headgear and masks for me. that I have needed since I found out I had sleep apnea. The few times I have needed any changes he has found exact what I have needed. The entire company is fantastic. Everyone is knowledgeable, patient, helpful and caring . I have been with them for many many years and have always had an excellent experience. read more

I just had an appointment with Dean, to get set up with a CPAP for the first time. He made me feel completely at ease and did a great job finding the right apparatus for me and showing me how to use it. Excellent service. read more

I wanted to thank Christine Benson with CPAP services for all she has done to help my husband. He has struggled at times with the treatment and she has been extremely helpful in answering all of our questions to make the treatment easier to manage. read more

Extremely professional and knowledgeable staff! Jaz and her staff made sure that you understand your machine and how to operate and maintain your machine in the best way. read more

Received multiple text messages asking me to call to set up an appointment with CPAP. The numbers they gave me to call didn't work. Finally called them using website info - the person who answered said no , no record of any appointments with CPAP. OK, then who is my appointment with? Long pause. Ah, we think it's with your doctor; you probably need to talk to them. These bozos are utterly incompetent. read more

In late October when we were on vacation in the Monterey area, one of our CPAPs broke down. Online we found this company nearby and dropped by without an appointment. The door was locked and the sign said "by appointment only", but since we were on vacation and desperate we took a chance and knocked. Kasandrah answered and immediately let us in, ran a diagnostic on the machine, solved the problem for us, answered some other questions about other issues we had with the other CPAP, and was able to provide us with some additional supplies we needed as well! She was an angel! We were in and out in a half hour, and were able to continue on with our vacation without incident. Kasandrah was friendly, professional and fun to boot, and we would have been in a world of hurt without her help. Her customer service was outstanding!! Highly recommend. read more

Excellent service. Got a CPAP in less than a day. Got great instruction on using new machine. I've been a CPAP user for twenty years and this was the best experience I've ever had! Kudos to Cristina and Elisa for knowing their products, vendors and insurance policies so well. A fond throwback to the golden days of Customer service when companies knew their products inside out and took quick action to resolve issues. read more

Just want to give an immense THANK YOU to Christine at CPAP services in Marina who has been very patient in helping me find the correct mask and the exact fit so that I have a peaceful night's sleep. She is knowledgeable, patient and caring. Thank you Christina, you are exceptional!!! read more

Ivan was outstanding helping out my wife with a needed piece for her CPAP mask. I highly recommend them. Thank you Ivan and once again great service. read more

This store is the best! Ask for Ivan. He very knowledgeable of their entire product line. He took the time to speak with me on several occasions over the phone and twice in person at curbside during this pandemic. I received my call back within 24 hours from Cristina who was able to schedule me an appointment the next day. This place is totally customer oriented. Thank you CPAP services! Anna read more

Wonderful service, I really appreciate Dean's quick assistance. We were in the area to attend my wife's conference and forgot a part to the CPAP. Quick solution to a crisis. Easy to find. I guess the silver lining is that I was back to Ft. Ord and able to sightsee my old basic training sites. Thanks again, Dean. read more

Non-responsive to calls. A recorded message says they will call back within a business day. It ain't happening. A hole-in-the-wall operation with hole-in-the-wall staff who don't give a shit about customer service. read more

During this challenging time everything is online using Zoom or communicating by text or phone. I am a Cpap user and use Cpap Services as my provider. They have moved from Monterey to Marina near the Khol's across from Smash Burger. I was having trouble with my Cpap machine leaking not knowing where the leak was so I thought I would just stop by. I did not know because of Covid-19 I was supposed to make an appointment to come in. I rang the bell and was greeted by Dean their Respiratory therapist. He explained the new policy of appointment only but stated that he had a few minutes and take a look at my machine. He was able to troubleshoot and noticed that I was missing my seal in my water chamber. That was an easy fix because I had cleaned it the day before and forgot to put it back in. I have been with Cpap Services for about a year now and have dealt with others in this office, Cristina and I think Ivan is his name. They always go beyond and I am grateful for their great service! read more

This place is wonderful! Seems as though they moved from Monterey to Marina and it's brand new store and so nice inside. The staff was helpful and they carry all CPAP related supplies and machines. Very cool to see a local sleep apnea store! I'll be back read more

Just want to compliment Dean at c-pap services. He has been my rep for the past 5 years and has always gone out of his way to answer any questions I have and make sure that my treatment is going as well as possible. Always returns my calls and offers helpful solutions to my concerns. Regardless of the issue, equipment or reviewing my c-pap data from my machine, he is always available and willing to answer my questions. read more

Extremely helpful staff! I was on travel in CA, missing some of my CPAP supplies, and they hooked me up big time!

Finally was able to make it over and see the CPAP Services folks. Cristina Palacios was a huge help as we figured out the best approach to solving the problem with the machine. And last week a gentleman named Pablo called me to arrange a shipment of supplies. Excellent service, most grateful. read more