Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

This man is a fraud. He installed a cheap low-quality screen for $300 on my $1.5K tablet. After a…read moremonth, this screen came off and stopped working. When I brought him this tablet from Destin for diagnostics, he changed it , it's under 90-days warranty. He yelled at me and said that I dropped it myself, so the screen came off, but the screen was not broken . He closed the window of his truck and continued to scream . He has a mental problem, he can be dangerous. If you need a high-quality repair, contact Apple . He put old glue or simply did not degrease the surface. He's a fraud.

This place is great. Fixed my phone really quick. I waited there while they fixed it. Very honest…read more Didn't try to upsell me on anything. Just did what they said they were going to do and fixed my phone. Perfect. Thank you.

I had no idea what this business was about until I tried to get a battery for my laptop. I needed…read morea battery for my Apple computer. Apple directed me to Best Buy in Destin. I stopped in and was informed they didn't have batteries and would have to send the computer out to a company and it would be $89 for the shipping. They said I should try Batteries and Bulbs in Ft Walton, where we were staying. If they had batteries but couldn't put them in then Best Buy could install it for $40. I called Batteries and Bulbs and they told me that they didn't have any batteries and didn't have anyone to install them. I then tried calling a Batteries Plus and the person who answered was the one I had just talked to at Batteries and Bulbs. Ironically when she answered the phone when I called Batteries and Bulbs she answered " Batteries Plus" and I asked her if this was Batteries and Bulbs and she said yes. Not sure what that was all about but this time she directed me to uBreakiFix by Asurion. When I called to inquire if the had Apple computer batteries I reached and answering machine telling me I could set up an appointment. I hung up and drove to the store. There was nobody there at the time so I was taken care of right away. This was on a Monday and they Had my computer ready by Thursday. They sell insurance plans for $29. A month and you can use it to fix any electronic in your home. With 2 Apple laptops, iPhones, iPads, tvs etc. It sounded like a good deal. $50 was knocked off the repair price and when I said I needed a new screen protector for my iPhone they tole me with purchasing the insurance I would get it free and they put it on for me. Since I was visiting from WI and never heard of the company, I was surprised to learn they were national. It's nice to know there is a reputable electronic repair store in town.

Coulson is amazing, fixed my phone quickly. They were extremely knowledgeable and explained…read moreeverything well! Also they were very reasonably priced! I will definitely be recommending them to whoever needs their devices worked on! Feels like I got a new phone on time. Thank you again.

My son got mad and destroyed the digitizer on his 10th gen Apple iPad on Christmas day. I looked…read morearound and saw relatively good reviews from Sarge's. They fixed the damaged digitizer, and even re-bent the case into position. Looking at the device now, you can't even tell that it was damaged. I felt that the technicians were honest and friendly, and the price was slightly lower than I was expecting (Apple parts cost Apple prices, unfortunately). My only complaint would be that it took around 3 weeks to get it fixed. Apparently they lost some key personnel, and were pretty backlogged over the holidays. Overall, I recommend Sarge's. The quality of their work is very good, and the prices are reasonable.

A+++ Service, my laptop experienced the Blue Screen of death. I saw a favorable review for Steve…read more His shop shows he is a professional. He phoned me the following day with the root cause of failure, and had it repaired with a new drive the next day. Super fast service, fair price, nice upgrades to the unit. Steve was very customer focused and a nice guy who knows computers.

Steve did a fantastic job of helping me address a computer problem I ran into and needed a solution…read morethat didn't involve driving to Pensacola. Excellent craftsmanship, service, and overall experience. He could've sold me a higher-priced cooler but didn't - he gave me the best performance-per-dollar, excellent value. Highly recommend you check out this brick and mortar - it's a nerd's dream!

Jeff came out to my condo and got my apple mac computer working fine. He really impressed me…read more Upon entering he took off his shoes at the door which I thought was very respectful. He had some excellent suggestions on how to beef up my computer system and even showed me where to order it Jeff even helped with my wireless router problem which was extremely helpful He is talented tech and I highly recommend his work

Very friendly, great service and fast. I definitely recommend them. I've not purchased from them…read moreonly sold diver and gold...very fair.

Went in for a specialty battery for a stair lyft. Guy working was outside playing on his phone n…read morevaping something. He seemed annoyed he had to come in. I asked for help finding the battery and he said just keeping looking in that area if we have it should be there! Customer service is extremely lacking!!!!!!

Had very good experience with John at The Phone Doctor. He was very patient with my wife and I,…read moresince we are both Technically Changled. She had to buy a new phone because of the new 5G program. John was able to transfer "all" to her new phone and spent time helping her motor around her new phone. Recommend everyone with cell phone problems. stop in John would be pleased to assist. Warren and Norene Navarre

Great fast service in a convenient location. Drop off service. I was provided an estimated time…read morefor pick up and the phone was ready when I returned as promised. Couldn't ask for an easier, expedient transaction. I will gladly support this local businessman should I drop my phone again......ouch.

I had my sons iPhone screen fixed at Sarges. A month later touch screen started acting up and…read morequality was horrible. It had no cracks and had not been dropped since fixed. Sarges refused to honor warranty. We then took to two other places for advice and both told us that this should of been fixed under warranty. They are dishonest and don't stand behind their service. I won't ever use them again.

Kat is amazing! My son dropped his iPhone 6s in the water at the beach while we were there…read morevacationing in Navarre. Kat was able to bring it back to life and even mailed it back to us in Dallas after the repairs. The customer support we received from Kat was second to none and she definitely went above and beyond to make sure that her customers were well taken care of. Will definitely return to Sarge's Mobile Phone Repair if we're ever in Navarre, FL again and need mobile device repair.