I am recommend Robert as I have been completely happy with them. Robert and his wife are nice because they come out to deal with repairs to their work very promptly.. . I had other pool guys not come back after doing my hot tub wrong in my apartment building. But that was my buulding. My home is like my temple. I have an original many year old pool in Beverly Hills that was in dire need of redoing. After my bad experience with the hot tub, I called Robert. The plaster was scratched and all bubbly and things just did not look right. Robert has an eye for this stuff and he said cement coping was old and bad. Robert went on to fix it! Good thing it left my caused my sons foot bleeding when he stepped on it. Amazingly, I had spoken to 5 other pool plaster companies before I met Robert and 2 provided estimates which were about 20 percent lower than Robert's. But Robert warned me that his proposal, while his being about $6000 more than the others, was an indication that he would do better work and will be there for me if something goes wrong with his work. So I bit the bullet and spent the extra dough. And he did come out like he said. If his plaster peeled up, within a month he had repatched that area. I thought I was gonna have to wait for his warranty on other things like when the light shorted out once. I waited a year! So it's important. When one of Robert's PVC pipes got undone, he came out and reglued it to just make sure he said. But Robert understood the blood sweat and tears that came not just from my son's foot but from the heartache of the other horrible pool plaster people. The wife was also extremely knowledgable and professional, went through every step of the process and came back with a fair price breaking it down with choices: each with its separate price. Confusing at first, the contract allowed me to do what is known as change orders. So I ended up doing nifty things like buying a "smart" pool pump for $3400 that he fully installed! And just like his warranty with plaster problems he came out to fix Negotiating the contract was almost childlike in how they make it simple. They use check off options which is genius. We went over the 6 separate column choices for tiles (might be more or less). Even though it turned out to be $2000 more than I agreed, I was happy because the tiles has some cool shiny stars. Robert is quite open and he will discuss things from pool plaster to he and his wife's struggles with bad clients that don't pay him and of course I was not one of those bad people. Any questions I had along the way were promptly and thoroughly answered. His workmen are true professionals, true crafty types and they are available to hire after hours..we redid the coping, tile and replaced the plaster with this amazing pebble finish. Unbelievably, they showed up exactly when they said they would work during Christmas Day! They completed each step of their work in just a few weeks . This was a big pool with steps . Im sure once you meet Robert, you will know he is much nicer than what you read here. . The pool looks amazing...just like the photos Robert had shown me of the other pools he had done with tiles with rubies and diamonds for famous people. read more

We moved into our house in 1998 with a strange pool. Our daughter was just 1 year old then and she grew up swimming in this tiny thing. But over the years, it started to crumble. I must have had about 6 or 7 pool guys come over to check it out. None of them understood what they were looking at. Until one day the 6 or 7th guy that came over said, "This is a fiberglass pool. There's only one guy in town who will do this right - Robert Lansing from Complete Pool and Spa." So I contacted Robert. He gave me a very fair price and wonderful suggestions on how to upgrade the pool plumbing, look, design and usability. I ordered all new pool equipment, he put in all new plumbing and rebuilt our steps using concrete. Our pool was a fiberglass shell. A very strange type of pool where they come in with a crane and place it in a dugout hole. Robert's crew used this shell as a form and simply applied new fiberglass and compound to the form. They actually cut out the bottom of the form and put concrete there as it was loose and bubbling. This made the pool much more integrated and sturdy. He also put in a salt system which I'm really looking forward to not feeling the effects of chlorine after a swim! He also added last minute - at no extra charge - an autofill system. This is an amazing thing. I never have to add water and when it rained this year and the pool filled up, by the next day the level of the pool was back to normal. This is an incredible add-on and Robert did this on his own. This is the reason for 5 stars even though I wanted to give 4 stars (see below). The piece de resistance of this pool now is the pool light he put in. it makes our backyard magical at night. The ONLY negative of this company is the absolutely lousy communication. They just don't get back to you in a timely fashion and you never know when the workers are showing up! HOWEVER - the work is first rate and we couldn't be happier with the result. The last touch - Robert showed up with a bottle of wine and said, "we hope you enjoy your new pool". In fact, the pool is as good as new. Thank you guys!! read more

DO NOT USE THIS COMPANY, that's my recommendation. Robert and Jan, the owners, will tell you whatever they have to tell you to sell the job, but after that, you'll find that all their representations mean nothing, they are completely non responsive (unless they are asking for money in advance of the work being done) and the work performed is without any attention to detail. We had to have much of their work corrected by another company after their "completion." Once Robert sells you the job, you'll never see him again and once his wife Jan takes your phone call, she'll rarely answer your call again and you'll be left with no option but to leave multiple messages, none of which will be responded to. It was truly the worst experience we've ever had with a company and we've remodeled many pools over the years at our houses in California, Nevada and Florida. They will exhaust you with their excuses and avoidance of your calls. Read the responses from the owner to the many negative Google and Yelp reviews and you'll get a clear picture of the type of person the owner is. He's much more interested in rebutting and pointing a finger at his unsatisfied customers than he is attempting to spend a moment resolving their problems. According to him, every unsatisfied customer who writes a negative review is wrong. For the first time in our life, the entire experience left me and my husband feeling as though we had been conned from the start. You've been warned read more

Can't thank Robert and Jan enough. Recently the health department closed the pool at one of my apartment buildings and noted that it wasn't VGB compliant. I called several pool contractors to get estimates on making the pool compliant. All the estimates involved draining the pool, breaking plaster and installing new drains. A LOT OF $$$$$.. Thank goodness for CPR pools. Robert came out and explained that there is a device that's used with a specific drain cover that will remedy the problem for a small fraction of the cost. I then met Jan over the phone. She prepared all the drawings and plans based on information provided by Robert and submitted everything that was required to the city. Once we received approval she scheduled for a diver to install the new drain and verified that the drain and new VBG compliant safety device were installed correctly. She then scheduled my inspection and VOILA.. I passed the inspection and my pool is now in compliance for a fraction of the cost. THANK you again Jan and Robert!!! Highly recommend and will use again in the future.. FOR SURE!! Oh both Jan and Robert are also super friendly... read more

I had finally decided to remove my asphalt driveway and replace with pavers. My driveway is NOT a typical driveway and is pretty steep and oddly angled, so I was worried if I didn't select a knowledgeable and skilled company, I wouldn't be able to drive up or back down after the project was completed. I contacted CPR ( Complete Pool and Spa Restoration) and spoke with Jan. She was incredibly helpful on the phone and set up a meeting with her husband, Robert. After meeting Robert and discussing the project, I immediately trusted him and felt a complete wave of relief. They started work on schedule and their crews were professional and skilled from demo to completion. The quality of materials were top notch. Jan and Robert were available throughout the entire process if I had any questions or needed anything. I was so pleased with everything that I decided to paver the stairs leading up to my front door to complete the look. They are a family business and truly treat you like a member of their family. At the end of the day, I'm incredibly happy with how the driveway turned out and definitely recommend them for any project. read more

When we decided on a major redo of our pool (first time in 40 years) I checked Yelp for some recommendations. Complete Pool had an abundance of positive reviews. So I called. I talked with Robert who came out, made some suggestions, went back and sent me an estimate. It wasn't the highest or the lowest, but it seemed the most honest/reasonable for what we needed done. With any large project, many moving parts, and multiple workers, there will always be little things that might go wrong. These are to be expected. We had a few minor bumps along the way. But more importantly, we also had people with a high degree of integrity and determination to ensure that the customer was getting the best job possible. Robert and his team were like this. Even when an issue occurred that was not their doing, he was determined to do whatever was necessary to make sure we were satisfied. You don't find that kind of caring and kindness enough today. If you're looking to have work done on your pool or spa, I heartily recommend CPR. Thanks to Robert and the rest of the crew. read more

CPR is great! We had them do a complete remodel of our pool. They resurfaced the pool, installed new coping, all new plumbing, added a spa and gas heater, and built a new concrete pool deck with proper drainage. The project took a few months. Robert was fun to work with. He's incredibly knowledgeable. He'll give you his opinion, but is always quick to say he'll do whatever you want. He knows it all and we felt like we could trust his advice. His crew was amazing! They were always so polite and respectful. They took lots of care to ensure areas that weren't being touched by the project were kept safe. They also were great about cleaning up. When they were done with the project, all we had to do was jump in the pool. The only issue we had was we never had a firm timeline. All that mattered to us was that they were on budget and it was finished before summer. His crew works hard, so when they were there they accomplished a lot. The project was finished within budget...although we added a few things along the way. read more

Robert is a great guy to work with. We bought this house with a fiber glass pool. There is no water on it and has a lot of cracks on the bottom. The plumbing was really old. The coping was ugly. We really wanted a nice and updated pool! Robert makes sure that everyhting we want is being followed. His goal is for us to be satisfied and happy. He is easy to talk with. We got a new plumbing and electrical, a bigger skimmer, a nice coping, a beatiful tiles and new stairs/steps and light in just 2 weeks! :) One thing I really appreciate with this company is the payment terms. Robert will give you the best plan you can afford. Also, it has a 15 years warranty! He will even give you some instructions on how to take care of and maintain your pool. With Complete Pool and Spa Restoration, our dream pool came true!!! Thank you Robert and to your staff. I will highly recommend this company for all your pool restoration! - Shilla and RJ from Winnetka CA. read more

After receiving three previous pool bids, I called Robert at Complete Pool and Spa, because we had heard good things about his company from our neighbor. Robert came over the next day and provided me with a detailed proposal and a very competitive price for the job, that entailed new pool plumbing, equipment, coping, tile, and new plaster. Complete Pool and Spa performed the work on time and on budget, in a hassle-free manner, and included the new pool startup service for five days, for the new plaster. Good and timely communication with both Robert and his nice office manager Jan. New pool looks wonderful, I can't wait for summer, so kids can begin to enjoy it. I can recommend hiring Robert at Complete Pool and Spa for you next pool plaster and remodel job. Five stars for Robert and his crew. read more

We just had our pool resurfaced by Complete Pools, and we are thrilled. The service, the attention, the immediate call-back, and the detailed instructions were fabulous. Both Robert and his wife Jan are fabulous people to deal with. Trustworthy and very responsive. I received immediate responses and immediate answers to all my questions. They didn't leave us hanging wondering when things will be done. We were amazed at how quickly and how beautifully the pool resurfacing was completed, even though the work had to be interrupted by several days of torrential rain. What was even more important was the scheduling was done to make sure that it could be completed immediately, instead of our prior experience with another company. We highly recommend this company. read more

Yes As good as it gets! i have looked into and gotten many reviews for pool repair because we have many rentals and are always having issues. We called Robert and he came right away and assessed the problem. His estimate was so amazing that we could not even believe it. The work was done so fast and in such a professional and personable manner. I have never seen anyone care so much with anyones needs before. He really cared that we were in a hard position with having an empty house and paying for a new re plaster. We could call him anytime with any question. I will use robert and recommend him to all my friends because it is very very hard to find caring and honest people in any line of business these days. Do not waste your time anywhere else believe me! read more

Robert and his crew did a terrific job resurfacing our pool, and with both clean-up and follow-up. Our pool was an eyesore -- the least attractive aspect of our backyard -- and now it's pristine. We had a plaster pool that was long overdue for a makeover. The plaster was discolored by algae and copper pipes, and was breaking off in chunks. We got several bids, among them one from Robert. After learning about the benefits of a composite resurfacing, among them the durability and color consistency of the product, I decided to pay a bit more and go that route. Because it's a less conventional route, I was a bit nervous about it. It turned out beautifully. Basically, Robert told us what he would do, then delivered as advertised. read more

I was in charge (along with two others) to select and oversee the resurfacing of our condo association's small pool. Robert spent some time with us explaining everything and recommending fiberglass. His company does both fiberglass and plaster. We received several quotes and his was 10% less than the next lowest quote and his Company was pleasure to work with. He went over every detail as to what needed to be replaced and what didn't. He handled the permits and the job was completed on time as promised. Everyone in our association is pleased by the results of our lovely new pool and impressed by the low cost. It was helpful that they have a time-lapse video showing showing the whole process. read more

We bought a house with a pool 30 years ago, but for 27 years we have not used it. It was a hole in the ground with cold water that only cost us monthly fees to maintain. Robert Lansing and his team completely rebuilt the pool with a new jacuzzi. Fancy stairs case and Baja shelf. In the past two years, our pool became the mecca for our entire family. Our kids and grandkids are now coming over at least once a week to enjoy the pool. The new pool design and changed the entire dynamic of the house. Robert was very attentive during the construction phase and personally made sure that we are satisfied with the details. I highly recommend Complete Pool @Spa Restoration read more

Had a very bad long out of use pool ( 10 years down ) plaster shattered 1960s equipment my insurance co. would no longer insure a empty pool for any price ( gotta love bureaucrats ) . Got quotes from the major pool repair co. in so cal all were higher with less things upgraded than complete pool was .+ Robert was very reasonable & answered all my questions ( never had a pool before ) gave a very good estimate for the complete job started right away all his coworkers were very professional & nice the job was done before scheduled finish date & was beautiful . I would not have anyone other than Robert do any work on a pool . thanks Robert . JOhn read more

We were very happy with the service Complete Pool and Spa provided. Robert stopped by, honestly assessed the condition of our pool, and gave us our options. No overselling, no pushing things we didn't want. The high quality work was done very quickly - start to finish in about 1 week!! We were hoping to have the pool finished before family visited, and Robert certainly delivered. Being a new homeowner, new to the area, I feel we've already been taken advantage of by some service providers. I didn't have to worry about this with Robert. We are grateful to have found such an honest and reliable company and now we have a beautiful pool to show for it! read more

We run a 178 room Best Western in Sherman Oaks that is extremely busy year round so when we needed to re-plaster our pool, we called Robert at Complete Pool and Spa again after doing our spa last year. He got the job done beautifully and in the time frame he said it would be done, which is very important to us being that the pool closure is an inconvenience to paying guests. Overall the attention to detail was the key to a process that was as painless as it gets and getting a finished product that exceeded my expectations, the pool looks amazing and inviting. I would use them again anytime and recommend to all. Thanks for a job well done! read more

I had the pleasure of working with Robert at Complete Pool & Spa Restoration for the design and construction of a new pool and was completely happy and satisfied with the entire experience from beginning to end. Not only was the design gorgeous, but the project was done exactly as promised. Robert was always available to answer any questions I had and his crew cleaned up daily and never left a mess. I've never had a construction project go so smoothly as this one did and I would highly recommend Complete Pool & Spa to anyone needing pool restoration or building. You'll never find a more professional company. Marty G read more

Please read the 175 reviews that they have put on not recommended reviews. Yelp plays god and keeps all our negative reviews on top and puts our five star review on the back page. When you ask them they say we have no control it's a coincidence that all our bad yelps find the top and all our good ones are put on the bottom or on the not recommended. We in the past paid yelp and our good reviews were at the top, when we decided to stop paying they put all our negative reviews on the top. Yelp is not a good or fair barometer to judge any company. They will remove this review pretty quickly read more