Talk about customer service! Ordered the Saturday chicken special and gf ordered the chicken dumpling soup. Apparently took longer than expected, but we didn't even notice cuz we were too busy playing with the triangle table game. Manager came out and offered free soup. BUT THAT WASNT ALL. Another 10 min passed and we were in no rush. Manager came out again and comped our whole meal. There was absolutely no need, we didn't even feel like we waited that long for how busy it was. Always loved cracker barrel but this one has topped the charts when it comes to worrying about the customer. read more

Your MANAGER April is surly, unfriendly, unwelcoming. She has a distinct habit of talking to people without looking at them. Stands at the register glooming at people rather than greeting them. That's very unprofessional and completely out of character for this restaurant. Robert Mason El Paso, TX read more

If you like grits and biscuits with gravy then this is your place. If you want cold gritty toast, that will be $3 extra. The one we went to was so cold that when people walked by your table, it was like a winter blast. read more

Had a great dinner here at a good price (less than $15 for my peach tea, pot pie and biscuits. The tea and pot pie were both great. My entree came out within minutes. Staff is friendly amd attentive. Definately recommend this resturant. read more

Cracker Barrel Old Country Store - American Near Me - El Paso, Texas

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I am never disappointed with breakfast, lunch or dinner. Food is consistently excellent as well as the service. My favorite is the pecan pancakes. read more

Cracker Barrel Old Country Store - Pecan pancakes - American Near Me - El Paso, Texas

The food was great as always, creating memories with our families, now we enter the smell, the flavor, coffee, the Service by Noel T, unbeatable. Patient, and making sure that we have warm coffee all the time, from napkins to coffee creamer, kudos to the employees there. read more

Cracker Barrel Old Country Store - American Near Me - El Paso, Texas

I had a delicious steak and the server was great. She had our drinks refilled without having to ask. I love the ambiance.

Been here numerous times over the past 15 years !!! The food is tasty. The service is quick. The ambiance is extremely homey. It's very down home cooking. You know what you are getting. Nothing more, nothing less. No B.S. If you don't know where to go, this is always a great place to fall back on. read more

Eating and shopping at the same time! What a great idea! Hey, if you have trouble getting into the holiday spirit, come to Cracker Barrel and be amazed by all the glistening Holiday items they have for sale. And now the food- the portions are generous, the food is tasty and if you are with a bunch of friends, like I was, it is sure to be a good time! Only advice is to be cognizant of school holidays because the place gets packed and lines are line. You can wait out front on their rocking chairs and they will send you a text when your table is ready...or you can start your holiday shopping while you wait! read more

Cracker Barrel Old Country Store - Christmas shopping with linch - American Near Me - El Paso, Texas

Literally so unprofessional they take forever, might as well go to crack barrel in a different state you'll get faster service.

We waited 30 minutes before they brought us our biscuits. Kept calling the waiters, they saw us raising our hands and kept walking away. The water tasted like the cup was dirty. I know waitresses make very little, but she doesn't deserve a tip. She keeps passing by without waking if we need anything. Her name is Mel. She had an attitude we didn't appreciate. Didn't bring syrup for the French toast. Wanted to ask her done if several times, but couldn't because she didn't came by. Has to ask another lady for it. Food was good though. read more

Always yummy and the same flavor every time . I love the kids clothes here don't miss out on the 50%off rack ! read more

Cracker Barrel Old Country Store - Fresh Berry French Toast Bake so good! - American Near Me - El Paso, Texas

Burned my French toast, like the easiest thing to make and you fucked it up. Shit restaurant, not coming back. read more

Cracker Barrel Old Country Store - Burnt French toast - American Near Me - El Paso, Texas

What's going on at this place? It used to be great, I asked for over easy eggs on the old timer! And loooook this horrible eggs!!! Why ?? read more

Cracker Barrel Old Country Store - Old Timer's Breakfast - American Near Me - El Paso, Texas

It's been awhile since we have been to this location. It was Friday and since I'm Catholic, I decided to order the catfish. I wanted the special for 9 bucks but the waitress took it upon herself to give us the 14 dollar one. Knowing there are 2 different fish specials why didn't she ask us? The cheaper one only had 1 piece of fish. The fish came grilled and it was good. The fries, I could have done without as they were bland and got cold right away. Corn is corn, you can't write much about that. The biscuits and corn muffins were also cold and my friend's mashed potatoes were lumpy and cold as well. We did have a side of pancakes and they never fail! They were nice, crispy, and delicious! I wish I knew how they get them with crispy edges? read more

Cracker Barrel Old Country Store - U.S. Farm-Raised Grilled Catfish - 2 Pieces - American Near Me - El Paso, Texas

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The corn muffins were delicious and the server was very nice. Our order seemed like it took forever, but that could also be the fact that I was hungry after driving 4 hours. My husband's chicken tenders came out tasty, and I honestly wish I ordered what he did because the chicken and dumplings were weirdly dry. I have no clue how they make their pinto beans, but they were overdone, dry, and somehow watery??? And the little pork bits in the beans were also overdone and dry with little flavor at all. I am sorry I picked it for my side. Again, the server was very nice; however, I wouldn't really plan on coming to this Cracker Barrel again. If you mess up making beans, which is a 2-3 step process, I do not trust you to make anything else. read more

Coffee was cold, biscuits were rock hard and the gravy was like texture coating and the grits were like soup. Seriously we travel full time and as far as we have seen, there are no good cracker barrel restaurants west of the Mississippi. Y'all need to send your chefs to some good Southern cooking classes and hold their feet to the fire. read more

Food was hot and fresh. Waitress checked on us a lot. Glass always full! Great atmosphere all the staff were so nice.

Excelente servicio muy buen cafe. Los pancakes muy deliciosos los huevos En su punto de cocimiento, el tocino bien cocinado. Nuestra mesera fue atenta y estuvo al pendiente Aunque el restaurante estaba muy ocupado. El restaurante es bonito y limpio. Los baños impecables read more

I love Cracker Barrel!! The tasty home cooked meals, bring me back to days gone by. But what I love the most is the little shopping boutique full of unique items from cute ponchos, gloves, games, Christmas trinkets to old fashion candies and oh so much more! Grab lunch or dinner, then save some time to browse the treasure trove of selective shopping for personal preference or lovely gifts! read more

Took the family to dinner at the Cracker Barrell off Remcon in El Paso yesterday evening. It wasn't very busy. We were seated then we were helped by an amazing server by the name of name Jesus. He was an excellent server. However the food is just so-so. The biscuits and corn bread rolls tasted like they sat under the warming light for a while. The edges were dried out. My hash brown casserole also tasted like it was under the warming lights for quite sometime. It was dry around the edges and lacking in appeal. This place was always our go-to spot. Lots of choices, quality food and great servers. At least our server was top notch. The food, not so much. read more

I really love coming here for breakfast, lunch and dinner and it is always extremely busy...I recently had an experience that may require a change in the seating process. I understand I have to wait and I will be more than glad to add my name to a waiting list, however when being seated and the customer doesn't like the table assigned, having to wait until 8 other parties of 2 get seated before my party of 2 is re-seated is WRONG! Had to find the Manager to let him know of the situation and then we got seated because the hostess was completely clueless! We will continue coming here however improved processes and appropriate hostess training is definitely required geared toward an improved customer experience! Hope my feedback provides an opportunity for an impactful change! read more

Mario did great serving us! Californians who have had Denny's, please keep driving. There is nothing here that will beat our Denny's. The gravy is bland, the eggs are dry, and the french toast is burnt! read more

Cracker Barrel Old Country Store - Momma's French Toast Breakfast - American Near Me - El Paso, Texas

I've always enjoyed this place but Hamburger Steak has been removed from the menu. REALLY? That's just Un-American.

I really like Cracker Barrel but I've noticed their not consistent with food availability and quality for quite sometime. They are not fully staffed so they tell you they don't have that item but I know it's because it is something that takes longer too cook. So I'm offered similar item and when I get it looks and tastes like it's been under a warmer. The sides that we received were flavorless and tastes like it was cooked in a hurry. I told server and she relayed it to manager but it was just ignored. Disappointed read more

1: host gave us a table that was just used. And did not sanitize our table before sitting use down. And yes I did take COVID into consideration before writing this review. 2: it took at least 15 Minutes for our server to arrive at our table to ask us what drinks we wanted. By that time we was ready to order. 3: server was not sure what was available on the menu. He had to make multiple trips to the kitchen to make sure. 4: Straight and to the point. Food was terrible. Biscuits was undercooked, fried chicken was way too dry, and found a piece of hair on one of the food we ordered. And yes I did take COVID into consideration and how everyone is going through some rough times. So I paid for all the food. In the other hand I think management should see about having all servers wear a hair net or something to prevent hair falling into people's food while in the process of serving. I saw employees walking in and out the kitchen with no hair nets. I mean they are considered food handlers and should take all the precautions when doing so. read more

Cracker Barrel Old Country Store - Found a piece of hair on my order of country fried pork chop. - American Near Me - El Paso, Texas

My husband and I were at the restaurant on Saturday, 1/25/2025 about 4:00 p.m. The restaurant was not busy. We were seated at the other end of the restaurant with no one around us. We waited but no one came to take our order. I saw an older gentleman waiter take his tray, looked around and went back to the kitchen. We proceeded to leave and I believe was a manager asked us how our meal is and I proceeded to tell him no one came to our table. He apologized but did nothing. It was extremely insulting! You would think someone would come by our table and asked us if anyone took our order but where we were sitting, no one past by. read more

They are currently out of shrimp, broccoli, turkey(it's 11/25/24) ..only fried turkey. It was just shitty

Delicious food! The ambiance with the fireplace is I love the stuffed cheesecake strawberry pancakes read more

Deer head watching us. Munching on dumplins and fish. Cracker Barrel rocks! Loved It. read more

Cracker Barrel Old Country Store - a bottle of honey - American Near Me - El Paso, Texas

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This Cracker Barrel has a lot of young wait staff. The typical country store is the entrance and you can get some nostalgic candies and even Christmas decorations here. The restaurant was busy but I got a table fairly quick. The meatloaf was tender and soft. I hard corn and collared greens and the dessert beignets and was able to box the meal and take the rest to go. Comfortable and homey, was the vibe. read more

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I've always been a huge Fan of the company. Most of my experiences have been pleasant, with a strong air of nostalgia walking through the front of the store. The food had always been good and the service was better than standard. With a heavy heart I need to say I will not be going back to this location here in El Paso. My spouse and I visited just over a week ago for a late lunch. I won't go much into detail here but even though the food was ok, what happened later wasn't ok. We both fell sick and then spent the rest of the day working our "late lunch" through our bodies as our negative experience continued well unto the next day. Sorry Cracker Barrel, you lost two customers. read more

West side El Paso Cracker Barrel was a great restaurant for family and friends. Now I just don't know. The waiters don't listen to the tweaks in your order. Then the wait time is ridiculously long for room temp food. We asked for the manager that never showed up. I won't be going here again unless they change the waiting staff and management. Not to mention how high the prices have gotten. read more

I was very disappointed with the cheese sauce. It was watery and all at the bottom. Upset that I paid for cheese sauce and got that in the picture. If I was at the restaurant I would have sent it back. The cornbread was hard. read more

Cracker Barrel Old Country Store - Where's the cheese sauce - American Near Me - El Paso, Texas

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Sometimes, nothing beats a good hot plate of comfort food. Full of nothing but hearty meats and all the trimmings. We havent eaten at Cracker Barrel in quite a long time surprisingly. I wanna say maybe 4 or so years! We legit could not remember if the place had mac n cheese lol. I was confident it did but obviously wasnt anything amazing that stood out in my memory. We were very relieved to see it was on the menu lol. Hubby ordered the chicken fried steak with mac n cheese, corn, and salad. I was very close to ordering their fried chicken with honey but thought the roast beef that roasted for 18 hours sounded more worth my comfort food fix. Everything was great, especially those biscuits!!! Oh man, i quickly remembered why i possibly try to steer clear of this place lol. I can eat my weight thru those dang biscuits! Then add their blackerry preserves??? Im done for! Only thing was how kinda bland everything seemed, even the roast beef. It had just enough of its natural beef flavor but nothing much else. Both the brown and white gravy we got for our meals were also rather bland. Mac n cheese was as well but that wad almost expected for most mac n cheese. Overall we were very satisfied with our meals and got a very good helping. So we left with our bellies and hearts full. But not before we took our time looking thriugh their classic store. Always fun to see all their old fashioned candies and what not! read more

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Absolutely love this place. All across the country you must try. Service has never been bad nothing but smiles and good manners. read more

Cracker Barrel Old Country Store - Hash brown casserole tots. Loves these things. - American Near Me - El Paso, Texas

First of all they've never disappointed me. Today they were full, as people tried to beat the fathers day rush. We went for breakfast & got a table right away. Our waitress was so sweet. She was skinny and wore glasses. What a firecracker. What impressed me the most was the Mgr, Ray, coming out introducing himself and serving food too! He worked that dining room along with his employees. For me, that's always a triple plus, because it just shows teamwork & that he didn't forget where he came from. They greeted us at the door which is something new. Everyone did a phenomenal job. My hubby got the cracker barrel bkft ( grits &all) & loved it! Put him to sleep so you it was good. I had the Mama's plate. DELISH! The pancakes didn't taste like bisquick like at I-Hop ( but I will tell you about that ordeal in a minute on their review). Thank you Ray & staff. Sorry I cleaned my plate so no pics read more

Our waitress was super attentive and sweet. Food came out hot and fast. No complaints. Love Cracker Barrel. It never disappoints!

This review is specifically for the heat 'n serve take home Thanksgiving meal. Quite simply, it was fantastic. Since we are empty nesters, this year my wife and I decided to stay home and watch the Cowboys. The past few years, our eating out experiences have been disappointing, so when we came across this heat n serve option we jumped at it. It was a very complete Thanksgiving meal that included a (very large) roasted turkey breast, dressing and giblet gravy, sweet potato cassorole, hash brown cassorole, cranberry sauce, and dinner rolls. It was enough food for a belly busting meal and plenty of leftovers. We opted out of dessert, but it was available. The only thing missing was a selection of dark meat. To me, that's important, so we bought a couple of grocery store turkey legs, to roast along side of the breast. Every one of the food items was excellent. Preparation instructions are included so putting the meal together was a piece of cake. We thoroughly enjoyed every bite, and look forward to another complete meal in a couple of days, plus continued leftovers for soup or sandwiches. We have decided this will become our annual Thanksgiving tradition consedering the quality and convenience. read more

Cracker Barrel Old Country Store - Double meat breakfast - American Near Me - El Paso, Texas

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0/10 would shit here again Food was good. Ambiance was excellent Service was on point, beers were rollin' in read more