Stopped at Cracker Barrel and it was exactly what you hope for when you go there -- good comfort food and a cozy atmosphere. The service was friendly and the food came out hot and fresh. The biscuits and gravy were a highlight, and the portions were generous. The country store is always fun to browse while waiting or on the way out -- lots of nostalgic items and snacks you don't see everywhere else. Overall a solid experience and a great place if you're craving classic homestyle cooking. read more

My husband and I went here for a late lunch on Saturday. We both got medium rare steak and eggs. My husband asked for over easy eggs. I asked my for my eggs to be over easy, but placed on my husband's plate (due to allergies). We ordered sides of hashbrown casseroles and one order of fried apples. It took about 35-40 minutes for the food to come out, so we were starving. Our waitress was awesome and sweet. 15 mins after sitting there, they brought out someone else's food and the runner got an attitude with us that we were saying it wasn't ours. My husband got one over easy egg and one scrambled egg as well as both sides of the hashbrowns. His steak was fine. Mine - I received no hashbrowns and just the fried apples. The steak was a hard hockey puck. I thought I'd just eat it because I was starving. I choked and it got stuck in my throat. So I sent it back. The woman that brought our food out to us (not our server) was rude and seemed inconvenienced that she brought out the wrong food again. She said she wasn't dealing with this and walked away. Our waitress came back and I sent it back. Waited another 20 minutes and this time, the steak was seared on the outside, but completely gray and raw on the inside. The fat wasn't rendered and the meat smelled like raw meat just pulled out of the fridge. I was disgusted. The waitress took my meal off the bill and we left. This place is getting worse and worse and it's utterly disgusting. The waitress told us that she had a family that had to send their steak back 5 times the day before. I wish she had warned us that the cook was trash and I would have asked for something else! read more

Arrived after they closed and departed before they opened, but I was here because the Cracker Barrel tolerates the RV lifestyle by allowing us to park overnight in their lots. And in return, they'd like us to please buy a meal. That wasn't an option today but I'll get them next time. Clean, mostly quiet and level. I had a good night and will eat breakfast soon. Pretty good for "free." [Review 1555 of 2024 - 471 in New York - 22578 overall] read more

I called ahead the day before to let the restaurant know that the next day I would be bringing 30 soldiers at 07:00. We got there at 07:00, and the restaurant gave our tables to another platoon in front of us. They also did not call ahead, and I did. Will never come back here again. read more

Service sucks Watched server clean tables while wife & I sat there for about 15 minutes when she came,.,, we walked out went across street to Shorties. Had a pleasant lunch read more

setting: mother's day brunch with mom and grandma and their 3rd daughters plus me. A 6 top. We online check in, come in get out on the list. Wait patiently for an hour and 20 minutes. We were told that 6 top tables are limited. So color me surprised when i walk in and see 4 tables capable of seating 6 people all with 4 people sitting at the tables. ok, fine whatever, it's mother's day, it's busy let's just get through this. right? so we're in line and party of 5 gets called up next "oh sorry we're actually six" the guy says. as they are taken in to get a table. no problem. while we've waited an hour and 20 minutes. At this point i complain to the hostess that it's kinda messed up that a 6 top (who thought they were only 5) gets seated with no wait before us. so of course i speak up. the hostess says she can take us now and brings us to two separate tables. this lady without asking us if it was ok or anything and after waiting an hour and a half get brought to two tables not even next to each other. two mothers and 3 little girls. my kids could not sit with their mom or grandma. mine boggling to me that this is sound logic to split up a party without asking first. moronic. that was it, we walked out. I have had many good experiences at cracker barrel over the years, this is my second time to this location and it will be my last. The previous time we visited service was subpar so I guess I shouldn't be surprised. We will not be patronizing cracker barrel at this location again. read more

Cracker Barrel Old Country Store - my thoughts on the place - Breakfast & Brunch Near Me - Watertown, New York

Food was exceptional. Service was prompt and efficient. The waitress was very friendly and helpful. I enjoyed the meal and I look forward to returning everything. met my expectations. The ambience was warm and friendly appeal to my sense of nostalgia. read more

Was very good fried chicken the best I've had in a long time. They serve loaded, mashed potatoes and boy was at loaded and so tasty. I also had breakfast there. They have good food. read more

Just left. The grits were cold, the biscuits were rubbery and tasted stale, the gravy had no flavor, and the coffee was weak. So sad to see what used to be one of my favorite restaurants like this. We definitely will not be going back. read more

Went there out of town to have lunch with my sisters first they did not have drinks wanted but when we ordered they didn't have the food we ordered either and it was the daily special realy how do you not have the daily special for lunch needless we were very unhappy and left to eat at another restaurant being in the restaurant business myself for over 30 years I found it in poor restaurant management from top to bottom as we were told by waitress it was all frozen if it was a daily special in my restaurant business we would have pulled it day before from freezer to make sure it was ready for the day read more

By far the smallest portions I have been served since I was a baby! The service was horrendous. If I called it slow snails would be offended. Came in hungry, left hungry and disappointed. read more

I was in a tour group of about 35 folks and although this restaurant didn't take reservations, they were aware we were coming. The seated us in groups of 4 rather quickly amd the service was relatively fast considering they were busy even without us coming through. I've never really been a fan of Cracker Barrel, although some folks I know love this chain. I went with something quick and easy, the Southern Fried chicken dinner with mashed potatoes amd Cole slaw. I the meal comes with 1 each breast, thigh, wing and drum stick. I prefer dark meat so I asked if they could sub dark meat for the white pieces but they aren't allowed to do that. The skin on the chicken was a bit hard for me and the chicken itself wasn't as juicy as I'd hoped it would be. Once again, I will state that the service was excellent, I just don't personally care for the food at this restaurant. read more

Cracker Barrel Old Country Store - Southern Fried Chicken meal with mashed potatoes with white gravy - Breakfast & Brunch Near Me - Watertown, New York

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We went Sunday 9/22/24 I got French toast.it was horrible, very thin not even 1/4 inch thick, served cold, My husband's food was also cold. No napkins on the table we had to ask for some, received 2 We hadn't been there in a couple years because of always getting cold food But decided to try it again Never again And we weren't the only unhappy ones there 30 $lesson learned read more

It's a chain; so you don't expect to much but let me say the staff is friendly the food is decent and prices are fair. Great for kids family and now they have alcohol even better. read more

Cracker Barrel Old Country Store - a plate of food - Breakfast & Brunch Near Me - Watertown, New York

Came here for dinner on a tuesday night. Even though it was super busy, the service was good. The cashier at the front was very friendly and nice when I had questions about using an old gift card. He was also very helpful when we needed to check the price of an item from the store. We ordered the roast beef and chicken fried steak, everything was delicious. Would come back again. Great customer service! read more

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I drive for uber deliveries and door dash. This is the worst place ever to receive an order from. Today had to wait 25 minutes for them to finish when the lady is the front named Reese told me just a few moments. Receive the order with drinks in which isn't doesn't show I should be getting drinks. They were in a single flimsy cup holder that was cracked. And then spilled in my car while putting it on the floor. I brought the drinks back in so they could refill the one soda that spilled and it took them 10 minutes to do that and figure out what the drink was. In the mean time they give me four napkins to clean out my car with. When the guy knew the cup holder was weak or broken. Then the GM says I am the one with the 'attitude' but she doesn't care. Took a hour to do this single delivery because of them and still have to spend time to clean out my car now. Also the other night I tried to order food online from them 68 minute wait ? No way. read more

Good old southern food, collard Greens , chicken fried steak, chicken and dumplings , Plus sweet tea. Most of them Are Off The highway and have gift shops read more

Stopped in for a quick bite and had the Saturday special - pork chops. Service was on point, food delivered very quick and what a value for something that is just like home cooking. read more

I don't understand why older people come here to eat. They are wasting their final twilight years waiting a long time for bland boring food to be served by rude staff. Hostess seemed to hate her job because she was rude as hell. As a southerner the fact Cracker Barrel and their cooks call this garbage "southern food" is an insult that would result in a swift kick in the teeth if said to me. Don't bother coming here unless you like boring food that takes a long time to get to you served by people that hate anyone that walks through their doors. read more

Pros: Great service, good prices, nice ambiance (the roaring fireplace was a cool touch) Cons: Didn't have any omelettes on the menu, didn't have salsa, didn't have cream cheese, steak was tough (but flavored well). This was my first time eating at a Cracker Barrel. I might come back but only if it was the only option. read more

Went here for breakfast this morning. They are doing a good job with all the social distancing restrictions. The food is average breakfast food. The pancakes were good, and the other food was a little cold. I think it would have been all a little better if it had been hot coming out. Also our waitress was a little scattered-brain. read more

What a mess this place is. We went on Sunday evening around 6pm, not busy whatsoever. Our waitress Amber seemed to be bothered by having any tables. We waited a few minutes to even be greeted, then several minutes for our drinks. Her attitude showed the entire dinner. She brought our drinks, took our order, brought the order & dropped our check off. She obviously didn't care to check in on us or look at the slop she brought to our table. The food was subpar at best. Chicken breast & steamed veggies. Mushy broccoli and mush carrots. Chicken had no seasoning & was luke warm. The hamburger steak (asked for medium) was a hockey puck. Mashed potatoes were cold & about a half size serving. It was like they were at the end of the pan & didn't want to make more. Again, absolutely mush for carrots. The male manager on duty avoided the situation & didn't give a hoot nor did the cashier who was the only one who asked how everything was when we checked out. Do not waste your time with this place, it's atrocious to say the least. We won't be back. We're lucky we didn't get sick. read more

I had the best experience I've ever had at a Cracker Barrel thanks to our amazing server. She was so funny and cheerful. It made the day start off great. I think her name was Jordan. read more

I would definitely not recommend that you go to this Cracker Barrel in Watertown. The food was really bad; the jelly was moldy, our biscuits were cold, out pancakes were burnt, there were eggshells in our eggs, but the okra was very good. But as I said before I would not recommend that you go there the servers and people were also very rude and kept giving us dirty looks read more

Ordered dinner this Friday for the fishfry. Big mistake, totally unsatisfactory from attempting to place the order to the subpar quality of the food and the way it was prepared. The only items that were not over cooked were yhe cold slaw and " fresh fruit cup"( six sliced strawberries.) In the past we saw Cracker Barrel as a better alternative to fast food. The poor quality of what we received today makes us w ursyiom that it was food. All of this at prices much higher on the last year even factoring in the overall inflation these prices have risen excessively. The only positive of the entire operation was the friendly and helpful cashier who entered that I had picked the order up. The ordering app was ok if you can ignore the rewards program attempting to enroll you but locking up at the welcome page. Sadly this was the last time we will be using Cracker Barrel. read more

Food looked delicious but tasted extremely bland. The chicken tenders covered in gravy looked appealing but the breading lacked and kind of flavor. It wasn't a busy morning, there was a ton of staff walking around for about 6 tables, and yet I only received one refill on my coffee. It was also given to me after receiving my check to leave. It seems like every restaurant I go to in this town, the employees really like to argue with you. The hostess wanted to argue with me about not giving me a menu. If I don't have one that means you didn't give me one...pretty simple. I've been to many Cracker Barrel's and this one didn't give me that country home feeling. Hospitality skills are lacking here. read more

Came here quickly as we were on our way back from vacation. The staff was friendly, the place was quiet and clean. The country fried steak and 2 sides was delicious and worth the value. I'd come back here read more

Cracker Barrel Old Country Store - Country Fried Steak - Breakfast & Brunch Near Me - Watertown, New York

Worst service ever. Food cold ...customer service complaint area crap as they respond and do nothing....better off going to McDonald's...

Friendly and Professional Restraunt. The employees are amazing as well as management. The only issue is that like most restaurants it has a high turn over because the employees get minimum wage and it's hard to make a living off of that pay. Highly recommend this restaurant very affordable prices and quality food. read more

A great southern experience from a west-side visitor point-of-view. I came all the way from Los Angeles to visit a friend in the area and was brought to this restaurant to try traditional southern food for dinner. I got the meatloaf and my pick of three sides: brussel sprouts salad, fried okra, and coleslaw. The meatloaf was a bit dry but was tasty! The salad and the coleslaw was very good as well but I didn't like the fried okra- a bit too stale in texture. The complimentary corn bread and biscuits were so good with the coleslaw. I also got their sweet tea which I recommend getting. The server was so nice to keep offering free refills. read more

Cracker Barrel Old Country Store - Meatloaf with brussel sprouts salad, fried okra, and coleslaw - Breakfast & Brunch Near Me - Watertown, New York

Please learn how to give basic respect and courtesy to people in wheelchairs. I am saddened and ashamed when I heard staff being unaccommodating and downright nasty to someone in a wheelchair today. Many people with mobility issues have difficulty getting out in the winter- so it is a real treat when they get to go out. To be dehumanized and humiliated in public on a day they have probably been looking forward to is shameful and sad. Its bad enough things arent accessible but to have an attitude to a family that was clearly struggling is just embarrassing. Do better. read more

I have always liked Cracker Barrel. "Home cooking" but without all the work. I stopped for lunch on Tuesday in Watertown NY ...ordered chicken and dumplings. Absolutely TERRIBLE! Gummy, thick, uncooked. HORRIBLE I overheard the table next to me say the same. Looking around the restaurant I watched others that ordered the lunch special make faces and comment the same results Very disappointed The staff is always pleasant and great customer service Gift shop is always fun! I'll stick to pancakes next time read more

Our bacon literally broke into a million pieces it was so burnt, CLEAN THE GRIDDLE! The pancakes tasted like burnt on stuff from the griddle. Our waitress was rude and didn't bother to ask us about our meal and we never got refills, I asked for Tabasco and got Cholula?! And the iced latte was all ice and one swig of drink. Not pleased with this trip here read more

Cracker Barrel Old Country Store - French toast - Breakfast & Brunch Near Me - Watertown, New York

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This place is great for some hardy eating. You know what your getting here and it doesn't disappoint. Any breakfast option is great, with some healthy options as well. read more

Fan of Cracker Barrell but the one in Watertown was a huge let down. The service was real bad. Our attender could have been more hospitable with just a smile. Kept a stern face and uninterested the whole time. If you hate your job so much, why work. Also didn't bring the hash brown casserole. Was a no show until the time for check. When the issue was raised to the front desk who runs the bill, she was like 'yeah' like it was expected. No courtesy apology or will do better next time, nothin. They should include one more item one the menu - Bad service !! read more

Ok. So I was excited to get to Cracker Barrel for breakfast. Got there closer to lunch and was told 25 minute wait. No problem, used the facilities and remained patient. After what I perceived to be 25 minutes, I double checked the wait time, where I was told would be another 30 minute wait time. I would rather have been treated truthfully earlier than to be deceived into waiting. I was on a cane and had a very sore leg. Maybe ensure your clientele with disabilities have a comfortable place to wait? End result, we ended up going to Shorty's. read more

Been living here since 2019 and never ate at the Cracker Barrel. It was worth the wait, now I can't stop going. They have Mimosas and fresh buttermilk pancakes. Was not a big fan of the ham or sausage. Doubled up on the bacon and it all worked out. read more

My boyfriend and I decided to give Cracker Barrel another try and we again got up and left with out ever being greeted by our server once again!We were seated, figured out what we wanted to order, ready to order, sat for 15 minutes with out anyone ever coming to our table and decided to get up and leave. We were seated by our hostess and she said our server Alexa would be with us. The restaurant was not busy and several servers walked by our table not ever acknowledging that we had been sitting there for a very long time. Cracker Barrel lost our service, having been there 2 times and the same thing happened both times. We got up and went across the street to Shorty's and had amazing service right away! Save yourself the disappointment and go else where! read more

Service was ok but food was bland at disappointing in every aspect. Nothing really good to say

Elaine was a nice server but the booger on the picture next to me and the fact my food was messed up twice was ridiculous. Got to watch my wife eat though. Ty for reminding me why I didn't come back for 20 years. Trash food. read more