The coffee was great. Customer service is abysmal. Actually, below abysmal, non-existent. My coffee went missing in the mess that is the USPS and Craft Coffee did not respond to multiple reach-outs via phone, email and website. This was the second time this happened. And it ended a 5-year relationship with them. Save yourself the bother and buy elsewhere. read more

In my experience, CraftCoffee has inferior customer service, as emails and voicemails are not returned, and the shipper, USPS, is the poster child of unreliability. I informed CC that I would pay extra if a new shipper were used. I would not recommend Craft Coffee as my hunch is that they cater only to large orders. read more

Be very cautious with Craftcoffee.com. They sent me rather decent coffee which is fine considering they're the cheapest subscription option I could find. However, one of the bags arrived with a big hole up top. After 3 attempts at communication (email reply, website contact form, website chat box) I simply gave up and cancelled when I didnt receive a single response. They offer no phone number either. Very suspect. Proceed at your own risk or pay a bit more and go with a better coffee subscription company. read more

Craft Coffee - Arrived with big hole in the top of the bag. Oxidation is NOT fresh coffee's friend. - Coffee Roasteries Near Me - Williamsburg, New York

No customer service. Placed an order, could not cancel. They never answer the phone or the chat they claim is staffed all day. They just collect your money and hope you never dispute it with the credit card company. No dice with me, I already filed the dispute. Notice they don't even reply to reviews here, haven't even claimed their own business. Other reviewers also confirm the totally absent customer service. Edit: I just discovered that they build their credibility because Forbes listed them as one of the 11 best coffee subscriptions. That's a lie. If you click their link to Forbes, Forbes recommends 11 other companies and never mentions CraftCoffee. This company relies on the fact that without a real physical location, people can't find reviews. So they do anything they want, because there are no consequences. read more

7 years after my first review, and I'm back to getting shipments again. When you buy 4 bags at a time (you can choose up to 3 types), the coffee is actually very reasonably priced compared to similar quality from local coffee shops or grocery. Have really enjoyed a range of their coffees read more

I received Craft Coffee as a birthday gift and I had three serious problems with this company: 1) When I redeemed the gift card and went online, even though I kept on choosing single-origin coffees, the website kept on defaulting to an unwanted blend 2) Their customer service was useless. It also defaults to an automated messaging machine promising a "prompt response" to any queries; nonetheless, no one ever called me back 3) My numerous follow-up emails requesting assistance also went unanswered In frustration I finally signed up to receive undesired coffee blends. Still, I would not recommend this company to anyone. read more

Great coffee and HORRIBLE customer service. I have used for years but am finally cancelling. They ship via USPS and when shipments are delayed - they can claim "diplomatic immunity" and do nothing to get you the product replaced quickly. Look elsewhere. read more

So by using Craft Coffee, you're committing to buy in bulk, but paying more than you would elsewhere for similar quality coffee, with less flexibility in when you can get it. This is sort of based on the premise that it's fresh roasted. So we burned through $150 in coffee pretty quickly because it's a bit overpriced for what it is and freshly roasted ok coffee is still just "ok" After I was notified my first or second order shipped on two day shipping, it was over a week late so I emailed customer service about it on a Monday morning. They responded on Wednesday afternoon with a "apologies, looks like it was delivered though" type email. When I emailed them back about the delayed response and delivery, they never responded. The personalization when setting up your account was limited (Jan/Feb 2016) so we ended up getting shipped the opposite of what we wanted e.g. What coffee are you drinking now? Folgers. Ok! we'll give you our closest thing to that. Bye! And you're like wait I wanted to say I didn't want that... My parents were also gifted this, but it was too much of a process for them to set it up for themselves, so we had to do it for them. A few of us have this and we all had a lot of trouble using the dashboard, which the customer service rep said was a new system but looks like the same system for the last few months. It also takes 7+ days for them to prepare an order, so if you run out of coffee and want to move up your delivery date, its like "too bad, go somewhere else and buy it." All the buttons on the dashboard are confusing because there is a ton of text and then buttons that say things like "change amount and cycle" sort of buried on the page. It's not a bad product, it's just that the value proposition is convenience and personalized quality/craft, and its none of those things. read more

Quality of beans are superb. I choose Whole Bean each time with my traditional drip machine and the results are fantastic. Each bag is time stamped with roast date, always within 5 days of arrival to my door. Average price I'm paying is $7-9 for a 12oz bag, Their dashboard to rate or change coffee, adjust delivery date etc. is user friendly as well. Have been using the service for 5 months and every delivery is on time and packaged nicely. Overall great experience! read more

Never received my $50 order. I contacted their support and still haven't heard anything from them in over a week. Be advised don't order coffee from here. read more

Have been a subscriber for at least six months now and for the first time, I'd rather make my own coffee than go out to the local coffee place. Website makes it very easy to dial in just the right amount of coffee and change blends. Didn't love the first blend of beans I received so went online and talked to somebody there and they were able to help me pick a second blend that I absolutely love (Hudson blend). Since then I've been figuring out the best delivery timing for me and changing it has been very easy. So gotta say, big fan of the beans and big fan of the website. I've recommended it to co-workers who are now also fans. read more

I started a subscription in January 2016. Every month I get one pound sent to me. I enjoyed the first blend I purchased, but I wanted to try a new blend anyway. Being so convenient to have coffee delivered, and freshly roasted to boot, why not take advantage by trying new blends. I get the whole beans and grind them myself. I've been happy with each of the four blends I've sampled, but will keep experimenting. The price is also cheaper than coffee at the local Whole Foods. So, I'm paying less for better coffee and it is delivered to my door. Win. I was confused on how to change my order when I first tried in February. The team got back with me immediately when I emailed. They've since upgraded their website also; the subscription page is now very user-friendly. One last note: they have a feature for new users where you can select your current coffee, and they will determine which blend you might like most. This worked for me, as I did enjoy the selected coffee. But again, it is so simple to sample different blends at your convenience. You choose length of time between deliveries, and amount you'd like to receive. The system is so good; I'm just thrilled that the coffee is also excellent. (For coffee aficionados: the main drawback from purchasing coffee in stores is that the beans are often past their prime. Only a few companies now stamp their bags with a roasted date. Craft Coffee selections are always recently roasted. This probably doesn't matter as much to those who choose their blends to be delivered already ground. But do yourself a favor and purchase a grinder.) read more

I'll start by saying that I LOVE the coffee varieties and I've been getting the sample packs for almost a year now. Where I'm usually extremely picky about store bought coffee, I've only run into a few varieties from Craft Coffee that I didn't like. There were a few occasions where I had to contact them about the grind sizes I was getting, either being to fine or too course. Any time I contacted them about it, they were quick to let me know that the issue would be corrected in the next order. Eventually I decided to try whole bean and started grinding at home. In my experience, the Craft Coffee team is quick to respond, friendly and they frequently exceeds my expectations in customer support. Darcie is the best! read more

I absolutely adore my Craft Coffee subscription. It is exciting each month to get the exceptionally box of coffee samples from around the U.S. Craft matches my preferences and the selections provide terrific conversation. Craft makes a terrific gift for yourself and the foodie-and I have loved traveling the U.S. and visiting coffee houses that roast the coffee I have received from Craft. Customer service is exceptional! I have never met the team in person yet they respond to my questions, even on Sundays. They aim to please and I feel loyalty and gratitude each time they rapidly help me via email. You will love your subscription-I am in it for life! read more

I decided to try coffee delivery when my usual roaster went out of business. I'm extremely picky about my coffee, so I was pretty sceptical at first, but then my coffee arrived... It lived up to it's description and then some, and now I'm totally hooked! The downside is that I can no longer tolerate anyone else's coffee . I find the customer service to be very prompt, personalized and courteous. They always ask for and follow up on your feedback Make sure you take into account the shipping time when you make your orders. I didn't at first and was running out in between deliveries. Those were sad days Love this coffee, my favorite is "Brightside" read more

Craft Coffee is a lifesaver. The coffee tastes great and now with the subscription I never run out and don't have to worry about remembering to get coffee at the store. I am pretty picky and love light roasts and the Berry Blend is perfect. Shipments have been consistent and I am always happy to see their boxes on my door step. read more

I'm a coffee neophyte--I don't know a whole lot about different coffees and I don't even know which coffees I like until I've tried them. I like the premise of the Craft Coffee subscription program. Craft Coffee sends you a variety of coffees similar to ones you've enjoyed in the past. So far, I've enjoyed each of the ones they've sent very much. On top of that, their customer-service is top notch. I've contacted them a number of times and I've always walked away appreciating both the coffees that they deliver but also the service that goes along with it. read more

The best coffee subscription service there is PERIOD!!! First rate customer service, amazing beans at a price you can't beat. I could go on and on, but just go get yourself a bag and find out for yourself. UNCLE GERRY'S TIP: Get 2 bags a month and the priority shipping is on them. read more

Love getting my Craft Coffee box in the mail!! I haven't had a chance to try all of the blends yet, but so far I haven't received one I didn't like! read more

I have been a member of 4 different coffee clubs and so far Craft Coffee is definitely my favorite. When I went looking for clubs I wanted a service where I could try out different coffees and different flavors in smaller (but not too small) quantities. I signed up for 4 x 3 oz sampler subscription and it's been great. Compared to my other clubs it's the best value (I.e. Most coffee for the cost). And of course it's super tasty coffee! It's been really interesting to try different coffees and different roasts and really figure out what I like without having to invest in an entire bag of coffee. Their web page makes it easy to change your roast preference and your shipping timing (none of my other clubs offer this). They ship when they say they are going to (one of my other clubs is never on time) and shipping has been fast. Pros: The web site is awesome! Easy to navigate and easy to use. The coffee is awesome and far from your average brew. Smaller sampling packages make trying different coffees fun. They ship when they say they will. Cons: I wish the coffee would get to me faster. It's usually about two weeks out from the roasting, but considering all the coordination with the roasters and the shipping time I'm not sure the could do it any faster. Their list of roasters seems a little small (I've had repeat roasters...never repeat coffee), but I understand that they can't offer coffee from every roaster! read more

Craft Coffee is amazing!! When I signed up I was referred so I got a bag of coffee for super cheap! They are always super fresh and I have never been disappointed in their product! Incredibly reasonable prices and delicious fresh coffee! You can't go wrong! I would strongly encourage everyone to sign up for this! read more

Absolutely worthless customer service. 5 emails and phone calls resulted in . . . nothing. Impossible to order what you prefer. Completely counter-intuitive website. Expensive and the coffee is just ok. What would seem to be a terrific concept is so poorly executed as to be far more trouble than just going to a good local roaster. read more

A. Super Delicious - I ordered a variety pack and each roast was amazing. B. The team at Craft Coffee are really nice people. C. Online ordering was easy, shipment was right on time. D. All of the above - highly recommended I found this company online recommended as a roaster that does great coffee and ships. read more

After my local roastery closed down, I tried a couple of bulk options online, but the coffee kept expiring before I could use all of it. I did a ton of research on subscription places and landed on this one. Coffee is great, website is easy to change, and overall it has been a fantastic experience. read more

I received a $75 gift card from my daughter for this coffee. I have purchased two bags of coffee at $16.99 per bag with free shipping and yet I have a credit used balance of $50.97. I have called five days in a row, multiple times, without a return call. read more

In search of a convenient coffee delivery service that would offer me a variety of different roasts of coffee, came across Craft Coffee via a Google Search a few months back. I signed up on the spot, excited to jump into my personalized coffee experience! They do a good job of sending different kinds of coffee every month, and that alone is pretty great. On top of that, I find that the prices are pretty fair. I have also found my experience with their Customer Service team to be super easy and helpful. However, the benefits kind of fall off after that. While I do appreciate the convenience factor, I really don't feel like they do a good job of educating me on what I am drinking, nor what they do as roasters. All in all, I'd say Craft Coffee is a nice service, albeit one that is easily replaceable. Until they add other great benefits to their service to truly differentiate themselves from other competitors, I don't feel overly loyal. That being said, I am still a happy paying customer! One other thing to note to put my 3-star review into context. I don't dish out 5 stars that often...They have to go above and beyond to earn that. 4 stars I do give if I found the food/service to be above average or had something memorable. With Craft Coffee, the coffee is tasty and the delivery is convenient, but that is exactly what I would expect from a coffee delivery service, hence the 3 star "average" review. read more

This is the freshest coffee I can get! Often times my local roasters retail coffee is already three weeks old by the time I get it. Ordering through Craft Coffee, I always have the freshest cup possible for a very affordable price! I've only tried the first tier coffees and would like to explore some of their single origins but the Day in the life blend will always be a winner for me! read more

The coffee is good. I experienced difficulty navigating their website, and found their customer support less than helpful, so I cancelled my subscription. To me, the good coffee was not worth the frustration. read more

This is the best coffee I have ever tasted and for the low price i pay for plus free shipping, there is no other coffee company that comes close to the value. i love that you can order a variety of flavors and change your bag at any time. i take a mug to work every day and the flavor and quality is consistent every time. read more

I first tried Craft while on vacation with relatives. I was dubious because of the subscription service. After having my own subscription for about six months, I can say that I have never been so thrilled. It makes ANY other coffee that I try seem "burned" as in -- the beans obtain a harsh flavor due to over-roasting. Not so with Craft .. everything has been superlative in quality. Plus side: every two weeks I get new coffee delivered to my door. read more

We've been loving our Craft Coffee subscription since day one. We started with an every other week delivery, but quickly moved to weekly. We've bought beans from Starbucks, Dunn Brothers and several other Nashville roasters. Craft Coffee is simple to use, really good coffee, and fairly priced. It's cool to see the different countries and co-ops involved, too. read more

I love this coffee. It's much better coffee than those brands typically found in grocery stores at the same price point and you never run out!! I used to always be running to the store for coffee because I didn't realize we were getting low. Now the coffee comes right to my door (in any time increment you choose) and you can change the type of coffee or length of time between deliveries. I LOVE my coffee and won't buy coffee out anymore because its so inferior--so I'm also saving money. I'm never going back to store bought coffee. read more

I would not buy this as a gift for someone unless you are sure they want to continue the subscription. The website and plans are confusing, making it difficult to place an order. I am going to forfeit money in the account because the gift amount does not equal any of their coffee plans. The coffee is okay, but i can buy better coffee locally for a lot less money. read more

I have been a subscriber for over 2 years. Best coffee for the price I have found outside of Europe.

I had a very mixed experience with Craft. Their coffee is very good. A few times I tried to contact customer service and didn't hear back promptly. A couple of shipments were late -- a lot of which has to do with the vagaries of USPS. Their management is passionate and jumps in when there's an issue, and they deserve credit for that. read more

I've been a subscriber for 6 months or so. I am a creature of habit and since I happened to love the first blend I got, I stuck to that. I get whole beans, as I like to grind them myself. The website is ok - I personally would prefer to just see all the options instead of the 'personalization' feature. The price is ok - not a bargain, but not bad at all for the quality of coffee you get. I had excellent experience with customer service (live chat) whenever I used it. So for now, I will continue using the service and just signed up a friend, too. read more

I actually enjoyed this subscription when I first received it as a gift. That was fine until my 3 month subscription ran out. I think they can do a better job of allowing an easy cancellation. The process is in need of an update, but I think the team can pull it off. Until that time, I'll be holding my 5 star review. read more

No decaff -- and no customer service. I received a Christmas gift subscription from Craft Coffee, but it turns out they don't ship any decaff. At first, they said they would have some in a few months, yet won't tell me when. But they have decaff coffee in their Office Subscriptions now. So I asked for some of that -- or could my gift giver get his money back. Guess what? No response -- dead silence. If you or your gift recipient cannot drink caffeinated coffee, do NOT order from this company. And -- frankly, with their lack of response to a reasonable request (they HAVE decaff -- I just can't have it), I would recommend taking your business elsewhere -- there are plenty of these boutique coffee start-ups out there. read more

The company reached out to me and changed my subscription to their own roasted coffee and gave me a good price. The new coffees they sent were better. Appreciated their effort. read more

Good idea, but coffees received were variable and mostly over-roasted (very oily). Was given this as a gift, then they charged my credit card $80 without warning when the gift ran out. However, they refunded my money and courteously responded within 24 hours. read more