This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Amazing experience and we had a great time. Highly recommend to try it. Nikita is very kind and…read moreknowledgeable don't hesitate to ask any question he will explain everything.

From the owner: Featuring the ultimate new concept in Sauna - now it's Mobile! All the enjoyment of Sauna brought…read moredirectly to you. Traditional Sauna experience, pleasure and enhancing benefits like: relieves stress, relaxes muscles, fight illnesses, flushes toxins, improves cardiovascular performance, induces deeper sleep, cleanses skin, burn calories. Mobile Sauna conveniently available 24/7 at your home, office, on the beach, on the lake, anywhere at all. Also Mobile Sauna has karaoke and it's great for private parties, birthdays, bachelor parties or just a barbecue in the backyard with friends and family. Our facilities include sauna room, shower, kitchen, Lounge room with 2 Loaf sofas and 2 chairs so you can comfortably fit 6 to 10 people. We specialize in - Sauna Rental, Sauna Repair, Sauna Accessories, Party Equipment Rental Service, Sauna, Alternative Medicine, Naturopathic Practitioner, Sauna Supplies, Spa, Massage Therapist, Karaoke, Sauna for Rent and much more. Thank you, we'll see you soon

Just had Bill and his team install and indoor sauna in our home. The guys were great to work with…read moreand extremely knowledgeable about the product and benefits that come with it. I would highly recommend them! Rob Funkhouser Canaan, CT

If you put delivery on hold they give away your tub. Told me they would deliver today only to be…read morecalled this morning saying its coming tomorrow. Terrible customer service. No one takes accountably for their lack of communication. 15K purchase and treated like garbage. Beware of buying from this company.

Bought my hot tub a couple years ago from the Danvers location and said I would never be back due…read moreto the terrible customer service and the sales rep lying to me. Well' the other day I ran out of salt for my hot tub and thought I'd just stop in and pick it up here. BAD IDEA. TERRIBLE. Spent 20 minutes trying to get someone to even talk to me (which is crazy bc it was pretty empty in there). Finally left and decided to just wait until I can get my order from Amazon like usual.

They stock pool supplies and it's reasonably priced (for a brick and mortar store)…read more Water analysis is just a machine that supplies a printout.

Manager's great. I'm a new pool owner and brought a sample of my pool water to test for chemicals…read more The manager gave me a rundown of the exact list of chemicals needed and in which order. Some of the kids who work there are good people, but aren't as knowledgeable, but honestly we shouldn't expect them to be extremely knowledgeable either. That seems to be the norm around here for all pool supplies stores.

Christian was very responsive, thorough and professional in helping us assess vinyl pool repair…read morescope, the best approach, technical challenges based upon site conditions as well as ballpark costs and timing. We have 3 quotes in hand from reputable companies, but have yuet to finalize and proceed.

From the owner: Welcome to Certified Pool and Spa Services. We are a smaller and family run business and love to…read morehelp everyone and anyone in need of our services! We do everything we can to accommodate to our customers and we try to give the best price to everyone depending on what they need! We are always taking new customers and are always available for calls, text messages and emails. We look forward to working with you!

I want to thank Tim C., Big Ed, Mason, and Lou for doing a fantastic job in restoring our pool. The…read morework was completed in 6 days (not including the weekend or rainy days). The steps were replaced, the steel walls repaired, the holes were filled in, the vermiculite was replace, and a new liner was installed. We could not be more happy with the end results. Thank you Seth for getting the pool pump up and running for us. The team was great to deal with and very professional. I highly recommend Coty Pool. (hope you enjoyed the food :) Thank you all for your hard work!

We would like to send a huge Thank You to the entire team at Coty Pool. We needed an inground pool…read moreliner replacement and from our first conversation over the phone to the moment they completed the job everyone was professional, took the time to listen and answer every question and given their years of experience were so knowledgeable. They even were able to install the liner earlier than expected. We couldn't be happier!

Larry is great: responsive, knowledgeable, personable. He assessed my tub's problem quickly, sent…read moreme an estimate, ordered parts and returned in a few days... tub is now working perfectly. My only complaint would be his steep travel fee, but I understand his time is valuable.

From the owner: Harmony Hill Spa Repair in Greene cty ny will get your hot tub running so you’re back enjoying…read more you’re hot tub Harmony hill can diagnose heating,pump, control problems and leaking hot tubs If your located outside Greene cty no worries we can travel to your location and diagnose your hot tub problems

Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!