I was very dissatisfied with the poor customer service I received during my family and I visit on Saturday night. The waiter was THE worst ever. He only came to our table to deliver our food and when we summoned him to come. He never asked us was everything okay or if we needed anything. Once we told him what we needed, he still did not bring it out and had to be reminded 2-3 times. Once I received my food it was barely warm...not hot but room temperature warm. Now we all now that cold crabs is hard to open, boil eggs are better when hot in a dish such as the crab boil. I told the waiter and he called Mgmt. She took the food back and microwaved it and brought it back. I'm not sure this was acceptable considering you could only microwave the food for so long due to shrimp being a part of the dish. I received the same food back and it was still not hot and shrimp was now tough. I advised the waiter to let the manager know I was still displeased with the temperature and quality of the food but I would just eat it at that point because I was hungry and wasn't willing to wait for another meal at this point. Fast forwarding to checkout time, the waiter gave us the ticket to pay and advise the manager took of 10%?! I advised him that that was unacceptable for food that was cold from the initial presentation. He advised that all the managers were busy and that I would have to wait to speak with them. I told him I was willing to wait because the service and food was very disappointing. He came back and advised the manager took of 25% off of my food. Again I was displeased. I demanded to speak to her at this point. She came to talk to me and advise she could only give me 25% and nothing more. I told her the least she could have done was given me 50% off considering the food was cold from start, heated up to only make it like warm and tough shrimp. I was being nice I felt by not sending the dish back so I felt the least she could have done was give me 50% my meal not the entire ticket, just my meal. I asked to speak to the owner and she returned claiming he just left. How coincidental that was. Of course he did!!! She advised I could pay for the meal and speak with him at another time about the meal! Of course I could, after you've taken my money. Needless to say customer service was the WORST and food quality was pretty close. I guess next time, if there is ever a next, I will be sure to send the meal back for a new one instead or just returned it and not eat it. Since this is what's necessary to get some compensation/satisfaction for their poor quality of food, which would be automatically I would think. I hope from this you guys do better!! Customer service is everything. Without great customer service, your food means nothing. read more