Everyone is very nice. Jennifer is the clinician and she is always very gentle and sweet with my boy. Nicole, Benjamin and Dayna always make us feel very welcome. My boy loves going there ... well minus the time when he had a stockinette over his face. The place is kept relatively clean. read more

Cranial Technologies - I look cool with my helmet! - Medical Centers Near Me - Pasadena, California

My son just started wearing his band and I'm already concerned about the fit of the band and the process. They took initial scans, which were detailed. However, he got an adjustment a few days later because the band was irritating his skin. The assessment for this adjustment was made visually. What was the point of the 360° images if the band was going to be roughly adjusted a few days later? The helmet doesn't properly fit at the moment. In addition, they're saying that the follow-up adjustments will all be assessed visually. Um..this is my baby's head and it should be as precise as possible. I'm not sure what I'm supposed to do at this point. I'm confused for sure and would like some reassurance from them that this is being done correctly. I'll have to report my concern again when the office opens tomorrow. I don't think visual assessments are acceptable.... I'll provide an update later, but this is the current situation. read more

BE AWARE!! The billing department base in AZ will elude the final claim recap for weeks given you the illusion that you are cover or that you will only have to pay a small amount, hitting you with a bill after you finalize the doc band treatment claiming that the real amount of the helmet was $4,000 dollars "insane". Skip the hassle and look for another place. read more

I want to write this review so perhaps it will improve others' experiences, and also so whoever runs the office can make changes. First let me say the ladies in the office are all amazing, very kind and supportive. And the gentleman who does the photos is also great! They get 5 stars. My issue doesn't really lie with the staff, but with the practices. My son Bodhi started doc band treatment at 4 months. He has severe plageocephaly and Brachycephaly. (My chiropractor believes it was how he was positioned in me , as I had symphysis pubic dysfunction with both my pregnancies and both my kids favored one side (my son favored one side more though, which is why his head became so flat)) I was under the impression the doc band would correct the problem, perhaps as quick as 6 weeks. Again, I think they have a 95% success rate. Fast forward to 4+ months and 3 bands(yes, 3) later.... his head remains "severe". How frustrating, right? We made the decision to discontinue treatment as there was zero improvement in the worst area on his head. What I want to say is this. I wish they would offer pediatric chiropractic and craniosacral therapy services in their office. I think this would improve treatment. Not only that, but they should more actively promote baby wearing. Offer wraps and carriers for parents to try out. Of all our constant trips (every week) I saw most people bring their babies in with strollers and car seats. Not ideal for what they are treating, right?! Yes, parts of his head saw improvement (though if I'm being honest I don't truly believe that helmet brought that improvement).... but one area remained severe. Very, very noticeably severe (we've had random strangers even comment on his flat spot). Yes, in the grand scheme a flat head isn't the end of the world. We are lucky nothing is medically wrong and he's healthy and happy. But after the money, stress and time.... we expected much better results. Parents with children with severe conditions.... take caution! This might not be the treatment you want to embark on. My husband and I are both very disappointed. read more

First I would like to say that I thought it was really odd that even though our insurance fully covers my sons doc band. Cranial Technologies required for us to come up with $2,100 before the ran the band through insurance. Then said they would reimburse us after treatment started and that it would take up to 2 months for a check. At the beginning everything was going smoothly consultation, pictures, receiving my sons doc band. The first day he wore he ended up with red marks and of coarse like they recommended we took the band off and to call them. Well I did exactly that and we went in for appointment to discuss the issue. A minor adjustment was made just on one little area. And we were sent home. Again my sons band cause more red marks so we repeated the recommendations and went in for another appointment. This was right before thanksgiving weekend but this time no adjustments were made and we were told to leave the band off and to let them keep the band in the office over the holiday (Wednesday - Monday). This is where the problems started. Monday we came back and the band that they put on him was totally off it did not fit my son at all. And our technician said he grew out it over the weekend (Few Days) and said they would have to start treatment over and they had to make a new one right away. I was shocked I told our technician this is all wrong this is not my sons band and it was not possible he grew out of in a few days. But I went ahead and went forward with them wanting to make a new one. A week later we got the new band. The technician put it on, marked it for adjustments. (My son has a distinctive birthmark on the back of his head and the new band was made perfectly so it wasn't touching the birthmark),this time. I was happy about that. Well the Technician had both bands in the room and asked if she could take the old one and toss it of coarse being trusting I said yes sure that was fine. So she had left the room with both bands. Well 20 min later she comes back and try's on the new band after adjustments and I was shocked again because the band was not the same new band she just tried on him the birthmark was completely covered with this band. I mentioned it to her and was ignored. Well I got this intuition that something was wrong. The band did Not look like or fit like the one she just tried on. Me not wanting to believe that they would switch bands and wondered what would they gain out of this I left with the band that was supposed to be the new one but I believe it was my sons original 1st band. Now I have a band that is almost a month and half old and potentially my son would grow out of sooner. I continued treatment and now here we are mid January and my son needs a new band because he no longer fits in this band. The last Time I seen the technician they told me he needed a new one and I asked if they were just going to make another one like last time which they did not have a problem doing right away but I was told that the their insurance team would call me I was thinking why would the insurance team need to call me. The last time they did not require insurance team they made a band right away. WELL NOW cranial technologies called me and is requiring another payment of $2,100 for a new band and is going to charge my insurance again I was shocked, upset they are CHARGING US AGAIN I'm not understanding why there doing this.The treatment should include anything need during the time of treatment. The gentleman told me someone would be calling me to discuss this further and I waited two days and finally an Amy called. I told her what transpired she made me feel like I had done something wrong and why would want to continue treatment with them if I thought someone was doing wrong, she also asked me why I did not request to see the old helmet. Well guess what I did just that and even talked to Benjamin and was told that it was not possible due to the old bands go into training. I said it was just yesterday. So your telling me the bands go in training after just a day. Well that just even made things more suspicious. They had a chance to make this right and prove me wrong and they couldn't. I said to her why would you make me feel like this is my fault when you are the ones double charging us. I said i want to continue treatment because we paid $2,100 and I expect for the treatment to be finished. She said she would see what transpired and call me back. I'm still waiting for Amy to call me since Wednesday. They have not done right by baby's needs of treatment. I'm sadly disappointed in their behavior towards the situation and had yet to offer me any kind of solution. My baby still needs treatment. I recommend that you stamp your baby's bands. Always Ask questions. I would like my sons treatment to be finished and here we wait with absolutely no one worried in regards to my sons head. I guess trying to double charge is more important that my sons well being and health. read more

My daughter was recently referred here by her PCP (primary care physician) and we had a great experience. The parking is kinda of limited but not too bad. When I called to schedule the appointment, I was emailed the documents to fill out before coming in, which is very nice (especially if you're traveling alone with a newborn). They have appointments fairly quickly and are willing to accommodate to your needs. They have appointments as early as 7:20am (that's what i remember hearing). The physical/occupational therapists are extremely knowledgeable and are willing to explain your child's condition in detail. My daughter was too young for a helmet when we initially took her in (2 months old) and we were given exercises to do at home to help her round out. We went back a month later and the OT thought she had progressed nicely and gave me the option to order a helmet or come back in a month. I chose to come back in a month because it's possible she may not even need it if she continues rounding out the way she has. The reason why I say that is because I felt that the OT heard my concerns and supported my decision to wait on the helmet and I didn't feel pressured to go one way or the other. The Pasadena is great and I felt like my daughter was in good hands when coming here. read more

Cranial Technologies in Pasadena was simply amazing. I thought my son had an odd shaped head, and I went there on my own accord (no Dr referral). I was very concerned that they would recommend a band for my son, whether he actually needed it or not. You see, the consult (with 3D images) are free, so I thought that must indicate that they probably get everyone going through the door with a band. However, they did NOT recommend a band. They were so sweet and so caring about it, too. The consultant even discussed neck stretches and had us practice them on our son before we left (as she told us his neck was tight). I wanted to do this review for parents who are concerned that this company may try to take advantage of everyone who walks through the door. My son is a perfect example of how much they care to band only babies with actual problems. They are not out to make a buck on just anyone. :) read more

I love this place everyone is very friendly and great with appointments. I have arrived early and they always accommodated us. The facility it self is nice and clean. My son loves all the waiting rooms and the reception waiting area. read more

This company is a fraud. Totally fake and a scam. I questioned this entire process. Non diagnostic cameras taking images for a helmet. Strange! The techs shaping and shaving the helmet by pretty much guessing and then comparing the head shape to the baby's image on a laptop and taking measurements (obviously which are going to change every time because baby is growing). I stopped using it on my son 1 week after receiving the helmet. However, I saw it through because I didn't want to pay back the insurance if we didn't finish "treatment". Every time we went in they told me how great my child looked, how amazing his head is changing... little did they know my son only put the helmet on once we arrived to our appointments and it was removed as soon as we got back to the car.. I wanted to laugh every time they told me he was making amazing progress! The big surprise is he was making progress without their cheap made helmet. He was making progress by naturally growing out of it and implementing more tummy time and less time on the flat side of his head. Beware Parents! read more

My son went through 3 helmets within 2 months and none fitted well. It was extremely frustrating. They didn't know what they were doing. No one was reachable after hours to answer questions. No one was able to answer why their "technology" produced helmets that were so ill-fitting, which put my son through unnecessary misery. I'm a local orthodontist and asked my patients' parents who are local pediatricians. They referred me to another clinician Sean Stellar (owner of Stellar Prosthetics and Orthotics), who thankfully knows what he is doing and made my son a helmet that fits extremely well on the first try. He connected me with another patient who experienced the same ordeal with Cranial Tech recently. We are both relieved that we eventually found someone who could help our kids, but we are upset that we wasted valuable time and missed the golden opportunity to correct our children's head shape so now our poor kids have to wear their helmets longer. The people at Cranial Tech were courteous, and the insurance verification wasn't an issue. However I can't give them higher than one star because they failed to provide satisfactory service that they claim to specialize in. read more

A Great experience . Nicole Wellins is awesome, patient, and understanding. She really cares and enjoys her work. My daughter like her visits there. The helmet did make improvements on my baby's head. I recommend it. read more

The front desk staff are always nice :) the wait isn't long at all, my son had to go here to get a doc band he wore it for about a month and a half, they give you all the advice on how to take care of the band and how to prevent your child's head from getting like this again :) I recommend you going here if your child needs a doc band read more

I have no clue why their yelp account has only 3.5 stars. It should have 5. Cranial Technologies helped us with our sons plagiocephaly. He got his docband at 5 months old and 3 months later he now has a perfect round head. Polly, our therapist, was so amazing. So sweet. The very first weekend we had his helmet on, she gave me her email address and assured me to email her if we have any questions about redness or any reactions he may have from the helmet. I would email her and i would get a thorough and detailed email response back within minutes. She even asked me to send me pictures at one point. She was so helpful and made this somewhat nerve wrecking journey an ease and put us parents at peace. For those parents with kiddos who have plagiocephaly, i know this is all so scary, but i promise, it's temporary and the best thing you can do for your kiddo. Don't even think twice, and make sure you go to Cranial Technologies to help you during this journey! read more

My son has been in treatment with Cranial Technologies for a week and a half and his head is looking better already. However, there are things I don't like about this place. One of the women that sits at the front desk is very unfriendly, no eye contact, no smile. She actually seems annoyed by people, including babies. Also, my son caught his first cold there because even though they have hand sanitizer there, not everyone uses it who handles the babies and/or helmets. Furthermore, they don't have changing tables or diaper pails in the restroom. Hello, people! It's a medical facility for babies! Get with the program! read more

First of all the people there was relatively nice. But, the results of my son's treatment and our experiences were not as pleasant. We were told that our son would not feel a "thing" while the DOC-band was on throughout his treatment. My son was experiencing discomfort throughout the 7-8 weeks of treatment, usually waking up four to five times a night, swinging his head left and right and crying at the same time. We have to remove the DOC-band and calm him for a few minutes before putting the band back on. Otherwise, we did have the band on our son for the amount of at least 23 hours as we were told. Our son was not sleeping well with the DOC-Band on throughout the nights. Our son had a 7-8 weeks treatment and the result of the treatment was ok - good. It did have some slight improvements in some area of the head, but the most important flat part of the head, which brought us to Cranial Tech, was not much improved. When the treatment was finally over and we got our son's treatment report, we received a report of another kid with similar name. I was not too happy with the mixup. With our son's ordeal in mind, that raised the question whether there was a mixup on the DOC-band that was prepared for our son and the other kid with similar name. Cranial Tech insisted that there was no mixup, except that they had provided us with the wrong report of another child of the similar name. Glad it was over, our son is sleeping normal now, just as he was before the treatment. We were not as satisfied with the result of our son's treatment and had too high of the expectation that the flat head will get a significant improvement/correction before the treatment. I guess it is what it is. read more