I've had a consistently excellent experience at Optimal Health and wellness and would highly…read morerecommend it to anyone looking for a professional, elevated wellness service. From the moment you walk in, the environment is impeccably clean, calm, and thoughtfully designed--it strikes the perfect balance between medical office and a relaxing, spa-like atmosphere. The staff is exceptionally knowledgeable and attentive, taking the time to explain each treatment in a way that feels both informative and reassuring. I typically come in for B12 shots, (I recommend the Honey Badger) , and the process is quick, seamless, and handled with great care. Efficiency, level of professionalism, and attention to detail is what you receive throughout the entire visit. I've personally noticed a meaningful improvement in my energy levels and overall sense of well-being following my treatments. Equally important, I feel completely confident in the safety and quality of care provided here. Scheduling is easy. You can call or check the schedule online. Appointments run on time, and every interaction reflects a high standard of service. NOTE: Parking is free for the first 90 minutes, but keep in mind the day and time you go can make it a challenge to find parking. Give yourself time. You park in the same lot with A LOT of restaurants. You need the code to get into the office building. No appointments passed 5pm and not Saturdays. I will absolutely continue coming back.

Clement Lee has been integral in both clearing up a long lasting black mold infiltration and he has…read moreenhanced my peptide protocol for full optimization of my health and performance. I'm almost 50... I don't want to just be "healthy" and I don't want to "settle" for average health. I want to be fully optimized in order to show up in a peak state for my family, my work, myself activities and mostly myself. So I take the time and the diligence to research and review potential enhancements and solutions that accommodate and complement my goals. I take them to Clement Lee and we create a protocol that's custom for my needs, wants and wishes. In the process he clears up the confusion and provides expert Insight into proper dosing and use (or even avoidance) of the options I'm wanting to consider. He's been a very accurate and highly effective resource for my success. I highly recommend.

Honestly, the poor 1 star reviews here are shocking to read because our experience couldn't be…read moreanything further from this and I would give a 10 star rating if I was able. It's not everyday you find out that your mom is having heart failure, come in feeling devastated/hopeless, but these people did their absolute best to take care of us with compassion, integrity, and go above and beyond to address our needs. This entire process was almost 2-3 months long, my mom had a complex 15 hour surgery, and yet made a recovery in less than 2 weeks, and was discharged today and is now soundly back at home, and it's all because of the incredible team here. There's a lot of people to name from their amazing staff but here's some specific people that left an incredible impression on us I'd love to give credit to: Station 45: Sydney the nurse was extremely warm, compassionate, and took such great care of my mom during the initial stages of her being admitted in January while they were diagnosing her condition. Critical Care Unit: Joe, Cassie, Cesar who treated my mom with the utmost respect, patience, dignity, and care given her post op condition. No matter how much assistance was needed by my mom, big or small, they attended to her swiftly in all manners, continually provided me reassurance, and thoughtfully answered any and all questions and concerns. Extra special shout out to Felicia Sanders and Haig who went above and beyond to provide my mom with the utmost comfort, you both were angels. Step down unit, floor 2, of West Tower: Shannon, Letty Martinez, Jazzmin, Elena, Becky, Gloria, Robert, Rhonald, Carlos, Art, Brenton, and Jed. Wow this team was also incredible. They continually checked on my mom as well through the day and night, encouraged her walking and movement, breathing treatment, independence, and literally guided her every step of the way in that journey. Extra special shout out to: Hailey Milsark, Mary Cavena, Emily, and Yolanda. I visited her everyday, and never once had to leave with any doubt or worry in my heart and soul, knowing she was in exceptional hands. Cardiothoracic surgery team: Dr Lim, Dr Bob, Dr Andy Chang, Elysa Guran, Melissa, Sunita Boparai, and of course, Dr Armin Kiankhooy and Dr Grace Huang who performed miraculous work in a lengthy, complex, and demanding procedure(s). There isn't enough words to describe our awe at the superhuman job you did to put my mom on the path of recovery and healing given her initial diagnosis. We feel extremely blessed and count our lucky stars that the universe gave us the good fortune to have been put under your guidance and care. Sorry to anyone I may have accidentally missed, but we truly love and appreciate you all. We recognize how difficult your work and job is, and just how demanding it is, and yet you all were continually at it, day and night, with the highest positive attitudes and energy and it made all the difference for us in our healing. You are all the real heroes and we hope you get all the credit and respect you deserve, because this was one of the hardest things we had to go through in this journey of life, and you all made it as pleasant and smooth of an experience as could be. In our experience, we were treated with love, care, dignity, and gentleness, and made to feel like we were a part of their family/friends. I'm no medical expert, but I believe the high level of care we received here is why my mom is making such an exceptional recovery. You all have helped give her a new lease on life. We are truly grateful beyond the words I was able to write here.

One year ago today I had one of the worst medical experiences of my life at Huntington Health…read more I went to the ER with severe stomach pain. A CT scan was performed, but the radiologist apparently misread the results. My appendix had already ruptured and I had an appendicular abscess forming around what remained of it. Because of this error, I was left without surgery for an additional night while in excruciating pain. Surgery did not occur until the following evening. When I was taken into the surgical room, there was blood on the ceiling, which was shocking and unsettling to see before a procedure. After surgery, I was placed in the maternity ward being used as overflow because there were no available rooms. The room felt like a closet. The TV did not work, and the monitoring system initially didn't work either--they had to go find another one. I was given a PureWick catheter device to urinate with, and it was never changed during my stay. I later developed a severe urinary tract infection. A nurse in my family told me these devices are supposed to be replaced multiple times a day. One night after surgery around 3 AM, I woke up in excruciating pain and repeatedly pressed the nurse call button, but the remote didn't work. I could hear nurses laughing nearby but no one responded until I gathered enough strength to yell out. Only then did staff come in. I also remember a night when blood was drawn and the nurse smelled strongly of alcohol, which was extremely concerning. Overall, the experience was chaotic, painful, and deeply unsettling. Between the diagnostic error, the lack of responsiveness, and poor post-operative care, I would strongly caution anyone to think twice before going to this ER if other options are available.

I started working with Mark Men's Health around mid-November, so it's been about four months now,…read moreand I can genuinely say the experience has been a game changer. When I first came in, they ran a baseline panel, which was incredibly helpful. I'm in my late thirties, and I learned that my levels were actually below the optimal threshold, something I wouldn't have fully understood without their guidance. That initial clarity alone made the process worth it. For context, I've been consistently working out since I was 22, so about 16 years. I came in already feeling in shape but felt like I had plateaued in many areas in my life, but with very specific goals around increasing muscle mass and optimizing performance and feeling healthier overall. Since starting, I've seen dramatically real, measurable gains in muscle mass (9 lbs in muscle mass), along with noticeable improvements in strength and recovery. Since starting, I've not just seen clear, measurable gains in muscle mass but also dramatic increases in strength. Some of my major lifts have improved by roughly 40-60%, which is something I hadn't experienced in years despite consistent training. Beyond the physical changes, the impact on my overall well-being has been significant. My mood is more stable and positive, my energy is up, and there's been a clear improvement in my sexual health and relationship to my body. I feel more connected, more confident, and overall just healthier. What I also really appreciate is that this hasn't felt like a siloed approach to health. I've been working in tandem with my primary care physician, and when I shared the protocols and care I'm receiving at The Mark, my PCP was genuinely impressed with the level of attention, safety, and medical oversight Mark Men's Health provides. That gave me an extra layer of confidence that I'm doing this the right way. And I have to say, the staff here is exceptional. From the moment you walk in, you feel welcomed. They take the time to answer every question, never rush you, and operate at a very high level of professionalism. The facility itself reflects that same standard, clean, modern, and thoughtfully run. I would highly recommend this to anyone, at any age, who is curious about where their levels are and how they can feel better in their body. It's not just about numbers, it's about working with a team that's invested in helping you improve your quality of life in a real, sustainable way.

Excellent place. Very convenient. They take the tune to understand your needs. Definitely…read morerecommend this place.

Blood work dept is so unorganized. They open at 8 am. I'm the 3rd person I walked in at 8:05…read more It's currently 8:22. Only 1 person has been attended. Parking is very difficult iven thoe your paying $2 every 15 minutes. Unreal. I'll update if I ever get out of here

I had an appointment with Dr. Guo. Parking was very tight spaces to accommodate patients and…read morestaffs. Check in was easy. I knew exactly where I needed to be by the texts I have received to confirm my appointment. The technician who had taken vital sign was not friendly at all. I would appreciate if she was more on a friendly side. Dr. Guo was very knowledgeable and accommodating and put me at ease on my upcoming procedure. She even provided me with a print out on the procedure guide. I would give 5 stars on Dr. Guo's patient care but because of the parking and the technician, I give overall 4 stars.

Providers and staff are so helpful and understanding. I never have any doubts about the quality of…read morecare that I or my family have ever received there.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

They asked me to be there 1/2 hour early for my 9:15 appointment. I waited over half an hour after…read moremy appointment time. The total waiting time is one hour. Don't bother going early, or arrive 5 minutes early. It's very hard to find. I was sedated, so someone dropped me off--just FYI, park in the Erewhon parking lot. Access is easy from there. The staff is friendly, but they should have called me to inform me that they were running an hour late. I live 15 minutes away, and it would have been helpful to know.

Dr. Brenda has helped me immensely. I have had a gluteus maximus problem for months and months. My…read morefault for not seeing someone sooner but I guess the waiting period led me to her. I twisted my ankle a bit and she solved that issue. I was referred by another friend who had a should problem. She too awaited a long time to seek help but was relieved from her chronic pain by Dr. Brenda too. Please do not waste anymore time in pain. Make an appointment, you will not be disappointed.

I visited the PBWC for a breast exam. I was pleasantly surprised to find that the Suretouch exam…read morewas simple, non-invasive, very , painless and made me much more open to the idea of having exams on a regular basis. I highly recommend Brenda and her team to help you with your health and breast wellness needs. She is compassionate, passionate about natural health and thorough.

This building looks like it belongs in New Orleans…read more BUILDING: Space is leased out to numerous physicians, pharmacies and labs and that's why they call it Thatcher Medical Center. It is not a hospital. I tried to find some history online about the building with no success, so I have no idea when it was built. I have a sneaky suspicion it's only around fifty or sixty years old. PARKING: You can park on the streets or in their lot in back for a charge. They do take credit cards so that's good. MISC. It is close to lots of restaurants, so you can grab lunch after your appointment.

This place has a nice antique feel/look to it. It is on Green Street and is home to various…read morebusinesses ranging from things like a hair clinic to a chiropractic office and more. A parking lot is available but there is a fee, I am not 100% sure how much time each business validates (I know the chiropractor validates for 45 minutes only). There is also street parking available but with so many businesses on this block it is difficult to get street parking depending what time of day you show up. Minus one star because it is confusing finding things in this building.

My eye glasses arrived after waiting 8 weeks! Kaiser…read moregrievance and Vision Care ( they are from Pasadena) never helped, never would give a status report, and never showed any care or concern. Instead they acted like this is the norm--so I guess it must be. During that time ( I am blind w/o correction--my glasses are medically necessary not cosmetic) my left cornea got so swollen I am now on steroid eye drops. The PCP is worried damage may have occurred and so I am set for a retina scan on March 6th.

Nurse Clinic - OMG My appointment was at 950, it's 1030 and they haven't call me , I am so…read moretired of this customer service !!!! We paid so much and that's how they treat us.

Great staff interaction at reception for department 41 with Melanie…read more I get one of my meds from Canada as it is not covered by insurance and only costs $1 a pill vs in the U.S. $45 per pill. To use CanadianPharmacyKing.com I need a physical signed script to send them and Kaiser only uses electronic scripts. Unfortunately due to the strike the RN's who normally handle this are not available and Melanie took the time to locate the backup team member (which took a min) to get my prescription done today while she still checked in other patients!

I drove an hour in traffic after work to get to the Kaiser Pasadena Pharmacy by 8:45 pm, relieved I…read morehad made it in time. When I arrived, the pharmacy doors were locked. A pharmacist came out and said they closed at 8 pm. Before leaving work, I checked the hours in three places online, including Google and Kaiser's own website in two different spots. All said 9 pm. It takes minutes to update hours online so you are not wasting people's time and money. That is basic integrity. There were two people inside waiting and she said they were urgent care patients, so they stay open until 9 pm for urgent care. Given that they had not updated their hours, you would think they could take two minutes to grab my prescription. I had received the text that it was ready and had just driven an hour to pick it up. Integrity feels rare these days. There are things I like about Kaiser and things that are ludicrous. Pros: everything is in one building. Referrals are easier than they used to be. Many appointments can be done online, which is a huge timesaver. The mental health practitioners I have interacted with have been kind and caring. Things that need improvement: I was on a waitlist for over a year to get a therapist. Now that I have one, appointments are still hard to get because there are very few available. My doctor recently had me do labs to change medication. I checked the results myself and saw I have hypothyroidism. No one called me to explain this. I only realized it because I looked up what the labs meant. When I read the symptom list and saw I have nearly all of them, I was shocked I had never been tested before. Ladies, get your hormones checked. Women's health care is still lacking. Which brings me to my IUD insertion. It was so agonizing I almost passed out, so they sent me home with medication to dilate before trying again. What they did not tell me is that the dilation medication caused worse pain than when I had kidney stones. Kaiser does not provide localized pain relief for IUD insertions, and I had already taken the maximum dose of ibuprofen. The first attempt was 40 minutes of agony. The second attempt involved 4 hours of severe dilation pain followed by another 35 minutes of insertion. That does not include the long wait times. They need better training or actual pain management for women. Lastly, I needed an EKG before starting a new medication. When I called, there were no appointments available for weeks, but my doctor needed it within a week. She told me to go to the Pasadena nurse clinic as a walk in and gave me the hours. I booked the far out appointment just in case and went as a walk in. The receptionist said they could not fit me in because they were full and only open two more hours. I asked when to come back and returned at the time he suggested. He then said the nurse who does EKGs would be leaving in an hour and could not see me. This was the second time I had followed their instructions and been turned away. I had rented a car just to get there. He sent me to Glendale. I drove 45 minutes in rush hour and arrived just before closing. The nurse there told me Pasadena should not have sent me away and that they are supposed to take walk ins but keep sending patients to Glendale. They were incredibly kind and saw me even though they were close to closing. I know Kaiser employees likely work in a tough, fast paced system. But with the massive amounts of money insurance companies make, you would think there would be more efficient care, accessible mental health services, better women's health care, updated hours, and policies that are actually honored. Too often patients are treated like cattle, rushed through to get to the next. Wouldn't it be nice if health care actually cared? A gal can dream...