I called last week about ubstall of Rheem Water Tank in 2015. No warranty papers were given to me! Guy did know what he was doing? Kept calling Cranney on his cellphone! Someone was going to cwll me back. No call! I called today and girl I spoke to gave me all incorrect info! My Rheem Tank has 12 year WarrantyWarranty! Warranty info updated by Rheem! part I need is being shippdd free of charge for both part and shipping! Wil not use you again. Pressure relief valve repair was not done right 7/29/19. Charged me $209 no receipt given? read more

Had an appointment scheduled for today and they never called or showed up. This is the second time they have done this and yes I am a so called "preferred customer " Whoever is in charge of scheduling needs to look for other employment. I have never dealt with a more inept company. The right hand doesn't know what the left hand is doing. I phoned the company at 5:00 pm and was told be patient they MAY still show up if they finish the other job. No thank you. read more

Charged me a $400 payment before even looking at my furnace, then didn't do the ONE thing I asked for, charged me ANOTHER $450 and told me my furnace needs replacement and is a hazard. Furnace is not very old, so I had a more reliable company look at it, they told me it's fine. STAY AWAY. read more

They claim to offer 24/7 emergency services. I guess having an answering service is considered emergency service. My gas furnace failed last Sunday. I called Cranney and was told they could have a repair technician out on Monday morning for $95. But you get nothing for $95 except them showing up. This company continues to have no clue what customer service means and continually trues to sell new systems and not provide service. I called a local Gas specialty company and they were at the house in 30 minutes. read more

Standard bait and switch operation - they gave a quote for trenchless pipe repair which was on the high side. They were the only ones we could get a hold of that had availability and the sewer pipe was backing up so the issue needed to be taken care of. Low and behold! They show up and start the job and then stage a frantic call claiming they had mis-measured and it was going to cost 50% more. 2 stars because they did actually show up. Not to be trusted. read more

Pricing from this business is basically give the nearest toddler a calculator and let he or she smack a bunch of buttons and there is your price. Basically our heating and cooling system went in our condo, they quoted nearly 12k for everything, to replace it and so on and so on. Yeah, negative on that, we bought the unit ourselves and had a family friend do it for 1k unit was 5k labor 1k overall saved 6k. It is a "who you know" type of world now a days for anything really but their prices are insane. read more

Cranney came to diagnose a water leak problem I had in my roof from a broken AC condensate line. They claimed the line was fine and draining properly into the gutter, when in reality, there was no line there. That's because the line was installed improperly and never made it the outside. I found this out from the carpenter who eventually fixed it. I am not sure why that happened, but I do know that they charged me $95 and didn't properly diagnose the problem. I tried to resolve this with the company, but they would not admit responsibilty. Bad customer service on top of inadequate work. read more

If you want to invest in beautiful tile work for a new bathroom, and then need to rip out that tile to fix the plumbing errors made during installation, you found the right company. Epic fail. read more

Such an unreliable company. If you don't pay for their preferred list they won't come out even if you have a gas leak. I set up an appt this past Friday night 12/15/23. At first, they had nothing available until Thursday, but called me back to say that it was an emergency and that we would come out Monday. They gave me a half-hour window to which I said I work 45 minutes away, and they understood. I received a text on 12/18 that they would be arriving in 30 minutes. I let them know, again, that I'm 45 minutes away. They said ok, the tech will go to another stop first. I rush home from work to get another text that they won't be able to make it. I immediately called to find out what the hell was going on and because other people pay for the preferred service, they get taken care of first, even if you have a gas leak. I was warned by others to stay away. I should know better with how horrible these reviews are on Yelp and Google. I don't want to hear there was bad weather. THERE IS A GAS LEAK!! read more

We had some minor work done in the bathroom by Cranney Home Services and were satisfied with it, although as others have commented their prices are high. However, we will not be using Cranney again due to the very poor experience we had with them related to a second job we needed done. Some months after the bathroom work was done we called Cranney to ask about the price to disconnect a gas dryer and connect a new one under the monthly service contract we had with them, and were were given the happy news that the cost was covered under the contract. However when the technician came out he said there was a charge. I called the company to try to resolve the discrepancy and was told there was a charge and the representative offered to listen to the recorded phone calls related to this Job. When the representative called back he claimed that Ihe recordings showed that I had never asked about the cost of the work and he offered to email me the recordings. The recordings never arrived and the supervisor hasn't called back despite my requests to speak with him. I don't have the recordings to verify this since they were not sent, but how could it be that I never asked about the price of the job when I called twice specifically to ask about the price for the job? We have canceled our service agreement and do not recommend Cranney Home Services. read more

Total rip-off. Before they do anything they tell you it's $200 for a diagnostic. I was actually charged that when the electrician hit the reset button in the bathroom. When they came for the "free" ac check they broke my attic ladder and didn't say a word, not to mention charging me $1000 for something when the ac was working just fine. read more

if I could give this company zero review I would because they want to charge my aunt $1700 who is elderly for a defective system on their side that's not even 3 1/2 years old that is spewing water everywhere! Beware read more

I would NEVER recommend this company. My elderly mother who cares for my wheel chair bound sister, called them to fix leaking pipes in her basement. Cranney Home Services came and assessed the situation. They informed my mother that it was a septic back up due to a pipe that was too small and corroded. It was a big job, they told her she would need to address it immediately and next thing she knew she was signing a contract with them for excavations and septic pipe replacement, for the tune of 13,000. She later found out she significantly over paid for the job and Cranney did the job illegally and never pulled a permit. Totally unprofessional and taking advantage of the elderly and disabled. read more

I employed Cranney to install a one way check valve after my feed water regulator to prevent any back flow of boiler water into my potable water system. The boiler water had antifreeze in it and the Cranney employee was well aware of this issue. Actually the valve was being installed as my cold water had an odd smell and possible contamination might have been the cause...Cranney came up with that solution but I was told the valve was code and needed to be installed as well. The Cranney employee removed my anti freeze and first disposed of the fluid onto my drive way...killing the grass. I now have a patch of dead grass measuring about 20 ft^2 Then when he discovered the bucket he was transporting the boiler water/antifreeze had a hole in it and soiled my carpet, he decided to attach a hose from my boiler water/antifreeze and pump it into my septic tank. When I confronted the Cranney employee he assured me the water not boiler water but clean water...something killed the grass in the spot he dumped fluid. I called Cranney and was told someone would get back to me...four days latter not a word. I discovered some antifreeze will damage a septic system...that resulted in my getting an emergency pumping of my septic tank... Stay away from this company...the potential damage to my property could be monumental. read more

Trying to get Cranney to service air conditioners they installed. they Cancelled 1st appointment, were late for 2nd appointment, showed up without the right parts on 3rd appointment, 10 days later..... still waiting. read more

I should preface this by stating Cranney technicians are given incentives or commissions to upsell larger jobs. I overlooked the electrician who came into my newborns nursery with muddy boots (no booties) and ruined the new rug, mistakes happen. We carried a service plan for several years, they did routine maintenance on our heating/cooling units. In our last service we were told it's almost time for a unit, but everything is in Working Order (certified no malfunction). We decided to sell the house later that year, passed the home inspection while providing service records to the buyer and went on our way... 6 months later I get a summons to small claims court because the AC went and by happenstance, the same technician was dispatched to the house and told the new owner "I told them to replace it". My husband and I lost a days pay in small claims court with an 18 month old. Everything passed inspection and was in good condition when we sold so we were not at fault, but Cranney does not respect any client discretion. They refused to report on her behalf. I work in Healthcare and protect patient privacy every day. Nobody at Cranney was looking out for us as the customer or protecting our privacy,yet there was no question of the functionality they signed off on. It doesn't take a rocket scientist to acknowledge a 20 year old unit will need to be replaced. read more

Cranney came to our home the day before Thanksgiving. Our 40 gallon hot water heater was leaking badly and needed to be replaced. We had no hot water. The Cranney staff person told us that the cost would be $3,000. I told him that was way over priced. He said that is the cost in the Boston area. We sent him away and called Russo in Lynn. They came out within hours and replaced the hot water heater for $1600. read more

We got on their maintenance program last spring and have had three appointments. We have also been rescheduled at the last minute five times. Today they said they would be here at 9 AM end it is currently 12:30 PM and they are arriving. Their work is good, but they're a very unreliable time wise. We have better things to do than wait around so we're gonna find another HVAC company. read more

Two plus years after Cranney Home Services installed kitchen sink I got a $180 charge to my credit card; after several phone calls i finally got someone who did a reverse credit for this charge; no apology or explanation other than that should not have happened. I don't think companies should even keep my credit card info after the bill has been paid! Linda read more

Called for water heater flooding basement and loud hissing sound from water heater. Since advertised as 24/7 service we hoped for a call back (as assured by answering service); nothing. Found service who responded to us and we did as instructed. Frustrating experience, if you are not a 24/7 responder, please do not advertise yourself as such. So disappointing. read more

I had Cranney install a new boiler last year. However when were having issues last year after the install they tried to charge me an emergency call to come out for no heat a few weeks after installing it. other than that everything go resolved and has been fine. This year we setup an annual service and over the phone they said it was $79. When they got here they said it was $79 just to come to my house and then another $309 to actually do the annual service, WTF? Then they sell you a cheaper service plan. It all feels like a bait an switch, I see on the other negative reviews they respond that they can't tell the cost till get get here but the tec didn't even look at anything when he told me the pricing. The who was here on the install and it great explained this same thing and I pointed out that he gave me the $309 price before he even looked at anything so why can't I be told that up front. I had been planning to use them since they install it but after this annual service I will be looking elsewhere and I recommend you do as well unless you want the bait and switch. read more

The good part was that they responded quickly. But the $600 charge to "snake" out (he actually used a very fine compressed air device) two toilets and sinks was ridiculous. He was on-site for about an hour at most. read more

Horrible business practices. Our boiler was not functioning properly, they charged $500 to run "diagnostics" which took 15 minutes and told me the heater had faulty relay head which needed to be replaced and wanted me to pay ADDITIONAL $500 to have it fixed. I then called local heater guy who replaced it the same day, it was a $100 part and 20 minutes of labor. AVOID Cranney Home services at all cost! read more

Totally dissatisfied from start to finish.. Ok so 49.00 to come to the home. That's understandable, but in the home no more than 30 seconds and now I'm told I need to pay an additional 245.00 as a "diagnostic" fee. Ok so I pay 49.00 just to have them tell me I need to pay another 245.00 for them to actually see what the problem is.. How crazy is that? 30 seconds later, the problem was found to be the breaker.. In addition, I was supposed to be the second appointment when they were coming back but when I called at noon, they said oh it won't be til late afternoon.. Really?? Had to reschedule for the next day. Was told I'd get a call ahead 1/2 hour, but that never happened either. Technician was condescending and all he was interested in was trying to sell me a membership.. Bottom line, a lot of aggravation and a cost of $315.00 for less than 2 minutes of work. Never again.. read more

Here is a list of problems I had with my brand new $12000 HVAC system (heating and AC) that Cranney installed (these are just the major ones..i am not listing all the minor things I had to deal with): 1. 2 days before the install, they told me that the furnace I had ordered is not available due to problems at Lennox factory and I would have to go with a different model. 2. 1 week after the install, coolant leaked from the AC unit on the hottest day of the year. 3. A exhaust vent drip pan was left on the insulation of my roof, and when water leaked from this drip pan onto my ceiling, causing damage, they now refuse to accept responsibility for this problem. Stay away from Cranney, they do not have a knowledgeable crew. read more

We discovered Cranney when our prior HVAC vendor couldn't fix our furance after 6 weeks of frustration. Cranney came in and correctly diagnosed and fixed it right away. Then we used Cranney to replace our water heater. We could not be happier with the employees (we've interacted with 6 different plumbers, HVAC and electricians) as well as the customer service folks. They are all outstanding. Whether we call on the weekend or after hours, we have been treated extremely well. I read the review from 2/4/23 which I think unfairly slams Cranney on a day that was -33 degrees and likely many households with frozen/burst pipes (we were one of them). We have found them extremely helpful and customer focused. Will continue to use them for all our HVAC needs. Kathryn and Scott read more

DO NOT, ABSOLUTELY DO NOT, I REPEAT, DO NOT, WASTE YOUR MONEY WITH THIS COMPANY. In case I didn't make myself clear, I warn you to walk away and save yourself time, money, and anger. I would give negative stars if I could. I bought my place several years ago and after moving in, decided to do some maintenance updates. The previous owners did not disclose how old the hot water heater was and I didn't have a plumber so I looked around and thought Cranney seemed like a good deal because it covered several services under one roof. Big mistake, as I now know, and can also see from the other reviewers. The tech claimed that if I didn't replace my hot water heater, it could go any day. I decided to bite the bullet and replace it, had a small shower faucet leak addressed, and a toilet flapper replaced. The total bill that day was well over $4k, which I now know is obscene. Worse though, the shower still leaked, the toilet still ran, and I stopped getting hot water AFTER the NEW tank went in. This is a single person household with a 50-gallon water tank. There is zero reason for me to not get more than six minutes of hot water in a shower. Furthermore, the hot water I DO get isn't hot! If I can place my face directly under the stream when it's at full hot, it's not hot. I called Cranney, and had techs come out several times. Each time, they acknowledged that the temperature in the showers/faucets was not what it should be, but said that they couldn't turn the thermostat up any more for legal reasons and they didn't know what else to do. After two appointments for which techs failed to even show- one was a no-show altogether with no explanation and the second was blamed on me because I "didn't call to confirm that I wanted to proceed with my appointment" (MAKING THE APPOINTMENT IS THE CONFIRMATION)- I cancelled my service contract with them. After some time passed, I decided to try and adjust the thermostat on my own to see if it would help. When I looked at the water heater however, I saw no thermostat. I'm in the middle of renovating so one day when my contractor was here, I asked if he could take a look in case I'd missed something. It wasn't just me, he couldn't find it either. I then googled and YouTubed the model to find out where the thermostat was supposed to be. Sure enough though, I removed the panel and found nothing. I called Cranney to question where I would find the thermostat, but they wouldn't tell me over the phone. It had been over a year since I'd spoken to them, so I explained the backstory to receptionist. He put me on hold, came back, and said that because I was now outside of the warranty period, they would usually charge me for a service call but that because of the history with this product, the manager had approved a tech to come out. I reiterated my experience with the previous no-show appointments, and the very nice receptionist made notes on the account while assuring me they would be here. Not knowing what time the tech would be here today because they refuse to give a window, I set my alarm for 7:30am and waited at my house. At 2:30pm, I received a call saying my appointment had been cancelled. They couldn't even show up for a TWO MINUTE APPOINTMENT that would only entail showing me exactly where the thermostat is located and how to adjust it. I could rant and rage about all the other issues I've had with them. I could go into painful detail about how overpriced they are, such as when they wanted to charge me over $2500 to replace an electrical panel that ultimately cost me $800 by another certified electrician (AND it was upgraded to a 30-circuit panel). But instead, I'll just use my terrible experiences to give you fair warning. It would be one thing if this company was more expensive than others, but that cost was reflected in superior products and service. That is most certainly not the case, however. I'd go so far as to say that not only are the products and services NOT excellent, they're not even adequate. They are well below subpar. Walk away and do not look back. There are much better companies and individual contractors that are much more deserving of your business. read more

I wish I had better feedback about my experience with Cranney. The phone rep, Bianca who I always seem to get when I call is pleasant via phone. I feel that Cranney is shady based on my recent experience. I used MassSave program to have a new furnace installed at a family members home who is elderly. I specifically requested that I be the point of contact for everything including scheduling and anything financial/billing related. The furnace was installed without issue except for what looks to be a drywall mess left all around the furnace. I have asked this to be cleaned up several times since with no avail. More recently I made an appointment to have the furnace inspected. Bianca informed me that the 'value plan' was expiring - she said I could renew it for my family member to take care of the appointment. Unknowingly to me the technician who performed the furnace installation 'sold this' to my family member against my specific wishes that I manage anything financial. I decided to renew the value plan under the impression that it would cover the furnace appointment. At no time did she mention that there WOULD be an out of pocket cost for the actual cleaning. I was led to believe the plan I just paid for would cover the furnace inspection. I received a call from my family member saying she paid $170 for the cleaning which made me extremely upset. She also said the technician tried to sell her the value plan again and she may have signed up for it but wasn't sure. She also said the 10k furnace that is still very new was 'difficult to turn on' and the technician was there for a long time trying to get it on. I called and spoke with Bianca as I was extremely upset. I received a call from Laurie or Laura a couple days later to talk about things. I called her back and haven't heard from her which was about 2 weeks ago now. She didn't bother leaving her direct extension. My problems with Cranney.... it feels shady. I didn't know an HVAC company could feel shady but somehow they do. #2 You should clearly explain when someone makes an appointment that there WILL BE a cost of a furnace inspection to cover the cleaning and not make it seem like your value plan covers it all. #3 you should follow the wishes of your customer. If your customer says they will manage everything financially do NOT engage in billing with the wrong person. I have a very good reason for this request and your inability to follow simple directions made things very difficult for me and my family member. It impacted her adversely financially. #4 I feel extremely anxious about the furnace that I had to take a loan out to pay for. Hearing that the technician couldn't get it turn on and that it took longer than even he expected is beyond concerning. If you are going to be a high cost company that is one thing - but the service that follows should follow the cost. The communication should be top notch -the response time and resolution time should be expeditious. For the cost you are getting one star quality. read more

These guys ruined my hardwood floors and refuse to take responsibility. About a year ago we paid Cranney to put in a brand new 10,000$ heating and air conditioning system in. About 6 months later we noticed our hardwood floors were cupping and getting darker. We call them in and they wetvac out 10 gallons of water from in the floors. They also put in a condensation pump to redirect the water to a different drain. We paid for all of this. A month or so later, I think to myself, "Damn, these guys botched that job, I have 10,000$ worth of floor repairs to do and I had to pay for the installations measures to be done correctly?". I call them back asking for some compensation for my floors, but they simply state that it was my drain that backed up 6 months later. This system produces maybe a half a quart of water per day. It would have literally taken 3 months for that amount of water to accumulate. Basically all Summer; the entire duration of the time the system would have been producing condensation. Cranney either neglected to notice a blatant pre-existing issue, did not perform any kind of diagnostic test or created a blockage themselves in the drain. There is no other input into the drain and there wasn't a problem there beforehand as far as I can tell. I would not recommend using Cranney because if anything goes wrong, they will duck out of the way faster than you can say "This cost me a lot of money!" read more

See all

CHS is way over-priced for their services. They don't give you time windows, appt. could be from 9:00am to evening. As a contract customer ($15.00 per month), I needed a tankless water heater flushed. Not only did the tech arrive at 5:00pm after waiting all day but he quoted $525.00 for the service. It gets better.... He didn't have the proper equipment in his truck to do the job so had to reschedule. Not that I would have paid $525.00. The happy ending is that I found a more local company to do it for $175.00. Do your research before you hire Cranney for anything. read more

They were going to charge me 900$ for new garbage disposal. My son came and hit the reset button. His plumbers are scamming him and his clients. read more

I love Cranney because they're a one stop shop. Anything goes wrong in your house - call them. They have grown bigger in the last 3 years to a point where I feel the customer service they used to have just isn't there anymore. But they still arrive same day and get the job done. The dispatch guy used to be so on point - give updates - now I feel like you have no clue when they are going to arrive so you're stuck waiting for hours on end in your house. The loyalty program Is pretty good for an annual price that may or may not have gone up? It used to be around $100??? They don't charge dispatch fees if you're a member. I've called plumbers before that have said just for them to come out it's $100. Either way every issue I've ever had has been resolved. From lighting, sink faucets, water heater, main trap clogs (three times) John P has been one of the best technicians to work with. read more

DO NOT USE! Nick (a boiler tech) put a brand new boiler in at my house and didnt fully convert it to LP. Now i am out 1100$ just 13 months later! read more

AC was not blowing cold .. so I contacted these guys. $95 just to show up. 2 capacitors were replaced, took less than 1 hour ... expect to pay twice as much as you hoped to pay. If you are a DIY .. repair would be $100 .. ended $990 .. wow ... read more

$$$$$$ They take your money!!!$$$ They charged us 420$ to go to Gloucester and change a ceiling light fixture. Quote and final invoice did not itemize parts costs amount of time spent at house or hourly rate. This should have been a 200$ job tops and I've been doing repairs on houses for 30 years. When I called to complain, the staff was polite but firm. Obviously they have been trained in how to handle people that know they are being ripped off. They did take the dispatch fee of 48$ off the bill, but refused to provide me parts costs, hourly rates and time the electrician spent at the house. I wish I had read the other one star reviews I never would have called these people. read more

They are overpriced. They might try to sell you new heating equipment you might not need with the ploy of a free inspection. Their electricians tore up new sheetrock plastered trying to feed a wire to wire a new wine cooler and recessed ceiling lights. He did not have labels to relabel my circuit box and did not know how to think of getting any. I remodeled my kitchen they scratched a new perfect cabinet door being careless working on ceiling lights. When they reinstalled my dishwasher they had to turn the main water on and forgot to bleed out the air pockets I think it caused a broken pipe elsewhere ectt... I do not recommend them to anybody. read more

I became a contract member because they gave me great service when I had a problem with my furnace. After that is was all down hill. I scheduled my yearly service appointment. And specifically asked for the earliest appointment in the day. That was between 8 to 9 AM and they would call 30 mins before arrival. I waited until 8:45 called dispatch, questioning why I had not received a phone call. The woman said they just left Danvers and are on the way. That time of day they wouldn't get to my house until after 9 AM. I explained that I need an appointment closer to 8 AM, because I work. The dispatcher, searched the schedule and said they could do that the following week. I said great and when they call if I know I am going to be late for work I will call my office. Well...I left for work at 8:50 AM and did not hear a word from anyone. When I called the office they told me the tech got there at 9:30 AM and didn't call me first! I cancelled my service contract. I was paying for a service, didn't get service, and was expected to rearrange my schedule for them. What part of service do they not understand! HUH? read more

This is an update to an earlier 1-star review. Cranney did reach out and everything has been resolved. I am very happy to have reconnected with them and would also recommend. read more

If you like to pay 8 times the cost of any plumber, use Cranney. We were quoted $1,600 to replace a sprinkler valve and a local plumber replaced it for $200 including parts. read more

I give them one star as they showed up in the agreed time frame....I needed a plumber to do something about a "water hammer". Frank immediately determined that my expansion tank was "full" and needed to be replaced. The cost to replace will be $367. I agreed to have this done as the "water hammer" shook the pipes. Right next to the expansion tank is a valve that to Frank appeared to be corroded. It was a valve that I don't think has ever been used...But, it did appear, on the surface, to be corroded. I don't think he even opened the valve to see if it workThe cost to repair that would be $585. He said he would have to come back at another time. But, wanted me to pay in full or pay half. I paid half. I got a second opinion and they scraped all the corrosion off to reveal an intact valve. He opened up the valve which worked fine. I called the next day to cancel the appointment with Cranney and told customer service that I wanted my money refunded. She said there might be a "stocking fee"! And would talk to the manager and manager would call back. After two days, no call back. I called and talked to a different customer service with the same-she would bring it to the managers attention. These were very aggravating calls as I was basically getting nowhere. I did get a call from the manager who nicely agreed to give me my money back. I haven't gotten my money back yet. Oh, and I still have the water hammer problem! So, this was my experience... Today, to Cranney Companies credit-they refunded my entire bill... read more