This company was recommended by Mass Save as I needed an electrician to sign off that my home had no active knob & tube wiring. After Cranney rescheduled my appointment twice (their request, not mine), the technician showed up on time and was friendly enough. The sign off cost $222 on top of the $50 dispatch fee, more than Mass Save reimburses. I was OK with this, but was not OK with their proposed charge of over $300 to install a simple GFCI outlet in my kitchen, which I declined. Later the same day I had a plumber come out, also from Cranney, to install a water hammer arrestor for my dishwasher. This appointment had also been rescheduled twice at Cranney's request, but I was lucky enough to have the second dispatch fee waived. I was told this technician would arrive before 9am; he arrived at 3:30pm, with no explanation from the company when I called at 1pm to ask why no one had shown up or updated me yet. The technician did not bring a water hammer arrestor, the one part I needed, to install. He merely looked under my sink, assessed the situation, and offered to come back another day to install an arrestor for $250 (for what takes less than five minutes of work). After being forced to work from home and waiting around all day for the tech to show up, this is what this company offers? One last attempt to locate a part nearby yielded success, with the tech leaving and coming back 45 minutes later with the part. After proposing to disconnect the existing dishwasher for $500, which I declined, I paid the $250 with great remorse. Why hadn't I just bought the arrestor at the hardware store and done it myself? Conclusion: you're better off going elsewhere. Don't listen when Mass Save recommends this place. read more

Awesome service. We had questions about our thermostat alerts. Cranney sent out a technician. He did a fantastic job checking out our equipment. He explained everything he was doing. Then he sent via email the manual for the thermostat. We couldn't be happier with the service we receive from Cranney Home Services. read more

took three visits to finally decide to just replace the drain pipes. invoice shows I paid 4X what the materials actually cost. I understand mark-ups but give me a break. the work was fine in the end but OMG, they are sooooooo expensive. I've used other plumbers and none were even close to what Cranney charges. read more

This company has cancelled our burner service appointments THREE times without notice. We have lost three vacation days off of work due to their incompetence and disregard. Do NOT waste your time or money waiting around for these guys. read more

I needed a working sump pump to have new exit piping installed. Job was simple enough, run 15 feet or less, cut a simple exit whole, attach to exisiting pedestal pump and done. I needed the job done quickly so I called the previous week. They cancelled but offered a $25 credit which was nice and I was told Id be the first call at 8:30am. 8:45, I receive a call that they will arrive in 20 to 30 minutes. Ok, I get it but would have liked them to be on time. Kid was super nice, took a look and said yup, we need to cut a new hole, no big deal and run some new pvc pipe and a new connector. He went outside to draw up a quote, came in and handed me a $1400 quote. I was like, how is that even possible? He said he would be there a good part of the day. I needed the work completed so I agreed reluctantly....what a mistake. He spent the next 20 minutes outside and started the work just around 10:00am. A far cry from coming at 8:30am. He finished the job in 2 hours lol. He did nice work was pleasant but I could not have felt any less a sucker and ripped off. The quote the "job" not the actual time it takes and materials. So for this, shame on me. However, if you read this, do not use a company that does this. I essentially paid $700 per hour to complete a simple job for any plumber in America. That is certainly price gouging but I blame myself for not shopping around. Do yourself a favor, get multiple quotes and Im nearly certain, you can get a better deal some place else. Work was good, pricing was horrible, F for pricing B+ for work...still, not worth the price they charge and I feel mislead. I cannot recommend them at all. read more

They canceled their appointment five minutes before they were scheduled to arrive. They made another appointment for the same day and never showed up or called. I booked this through Costco. Beware They have no regard for your time. read more

This business is phenomenal, thanks to the help I've received and the great install they've delivered. I had reached out to Patrick through a family friend (had a similar install performed), as we were seeking options to replace a 30 year old boiler. Prior to then, I reached out to numerous businesses and most business never responded back. Patrick came out the following day, assessed the situation and provided the quote onsite. The team, led by Frank, came out the following week to perform the install. As for the install itself, special kudos to Frank and his team, they came out and completed the job in two days. I can tell they're passionate about what they do and the quality of the work certainly shows throughout. I'll be reaching out to them in the near future for additional HVAC work and the annual maintenance. Thank you again gentlemen! read more

They came the time they said and provided a detailed pricing.

I hired Cranney install a heat pump and AC unit in my attic, over $20k for the job overall. The installation was completely botched, the condensation tray was tilted and leaked water all through my son's bedroom ceiling. They had to send in a paint crew to fix the damage. There was then leaking condensation from the coolant pipe going through my daughter's wall. Since they fixed all of the damage from that install, against my better judgement I signed up for the membership to have the unit serviced. When I had a problem, they sent out a guy who totally failed to fix it and still charged me $200. Then when I get frustrated I call up to cancel the membership and instead of trying to service the customer's needs THEY HUNG UP ON ME. I was angry but still, absolutely poor, rock bottom customer service, shoddy work and they bilk you for every last dime whether they fix your problem or not. AVOID read more

We had a small leak underneath our bathroom sink. The Cranney plumber wanted to charge us almost $800 to repair it. I could show you the work order. Our son went to Home Depot, bought two washers, and did the fix for under $5. You have to watch these guys. Could be called the Home of the $800 Washer. read more

They replaced a septic pump in my garage, above which is a studio with a bathroom and shower. The one that finally quit had been in there for 20 trouble free years. The Cranney replacement failed (overflowed) within 2 weeks. The technician blamed things that were being flushed as jamming the float, which is surprising, because there was nothing going in there that hadn't been going in there for 20 years. Defective design. Period. It has repeatedly failed since. I cannot use the bathroom in the studio, and the smell of sewage will probably never leave the building. Rotted doorframe, and stairs, wood. They may be good at some things, but on this they have been disaster. read more

I have called Cranney Home services for the electrical work - to replace a ceiling fan in the bedroom and a vanity light fixture. The work didn't include re-wiring or installation of the junction box for the ceiling fan. All old fixtures were installed and in working conditions, I just ask Cranney Services to re-install the new fixtures. 2 young electrician came to my house, spent 2 hours and charge me with $900. It is $450 fee per hour. I have never heard that electricians are charging that much. Their prices are astronomical. I have researched the price for the installation of new ceiling fan and it came around $225. The price includes labor costs for cutting the hole in the ceiling and the mounting of support bracket. The work was done in my house didn't require any of that labor. I was not happy with Cranney Home Services prices and service. read more

Perhaps, every business they have their ups and downs and it seems it is down time for Cranney. I booked an appointment for an advisor for adding zones to my heating system and I booked almost a month in advance. I called the day before the appointment and they confirmed that they will be there. I called on the day in the morning and the appointment was supposed to be in the morning. They told me my appointment is canceled due to emergency needs! Here is a thought: how about respecting other people's time? they didn't even bother calling me to tell me that they canceled my appointment! Good luck with your business but you are definitely not getting my business. read more

So I had Cranney come to estimate the cost of replacing a direct gas, vented family room heater. Sean of Cranney came and gave me a few options, explained the btus necessary to heat the room, measured and was honest about the different ways I could proceed. Of 4 people who came from different companies, he was the ONLY ONE who did this thorough job upon ESTIMATE ONLY. The estimate came in two days and although it was expensive, I felt like this was the only heating contractor (I got a bunch of people to come) who explained the process well. It turns out I did not go with Cranney because a friend of a friend was able to repair my very old furnace but Sean of Cranney was the best I dealt with. He deserved this review regardless of how pricey Cranney's prices are. read more

Asked for a quote to replace 3 oil water heaters to gas water heating in a condominium. Went out to show the location for the rep. He said he will send a quote in few weeks. Called back a month later... still nothing.. now it has been over 3 months. and I have not heard anything.. Will look for another contractor. read more

All of the previous 1-star reviews are right. I wish I had read the reviews before I booked a plumber for my gas dryer hookup. Cranney refuses to provide you with a quote (or even a ballpark estimate) for their services over the phone. The hookup is basic/routine service, I have now come to learn. Cranney charged $340 for 10 minutes of plumbing work!!! Now, I recognize the value of skilled labor, but this would equate to a rate of $2000 per hour. I called to provide feedback to Kaleigh (sp?) on how they determine their pricing / how they are are overcharging. Cranney's standard response is to ask you if you saw the quote once their technician is already in your home and before he or she picks up a tool. In my view, this is essentially tying you into a price and service that you may not understand, essentially admitting that they overcharge for the services they provide. The technician was nice and quick, but this is highway robbery. Afterwards, I googled how much this service should cost $63-$153 (source: https://www.homewyse.com/services/cost_to_install_gas_dryer.html). Do your homework and shop around because better prices must exist for routine easy services. Also, an honest, customer-oriented company would provide you with a quote over the phone before they are in your home. read more

Avoid these folks through Costco for HVAC. They are unable to even give estimates for equipment unless you sit through their sales pitch.

Avoid this company!!! I bought a heat pump from them They never told me they don't work when the temperature is below 30 degrees!!! Of course we had a week of sub freezing temperatures & it died!!! Also the kids installing it were about 17 years old!!! What a disappointment Avoid at all costs!!! read more

I live in Lynn, MA. I have a vacation home in Ossipee. The call my wife made for service was for Lynn, Ma. Regardless, no return call. Period. read more

I have not had good experience of late with Cranney. They installed a new AC unit/furnace in March 2021 and AC did not work when needed in June. I paid a lot for the new furnace/ac system and they had to come out 3 times to get the new installed AC working. Also--I had them replace 5 smoke alarms only to be awoken at 3 AM with one going off for no reason after the installation 2 weeks ago. I had to get a ladder out at 3AM to disconnect the unit. I'm 70. I'll be looking to any other company even though I have warrantees. read more

Cranney installed a new gas boiler and updated our heating and hot water system in 2014 for over $17K. 2 years later we started getting a 2 to 3 second rumbling when the system turned on...about 6 times daily. Repeated calls to Cranney and visits costing thousands of $$ did not fix the problem. This year we called them again and after an $800 visit the rumblings turned into fog horn sounds for 30 seconds or more...the technician had even forgot to turn the system back on when he left after the initial repair. So we called up another local company, Bartlett and Steadman, whose technician spent 2 1/2 hours fixing the system so that it now functions properly without the rumblings or fog horn sounds. Peeled the Cranney sticker off of the boiler and replaced with a Bartlett and Steadman sticker. read more

Phone interaction was pleasant. Wanted me to pay $699.00 to replace my kitchen sink with a new one I had purchased. I refused service. Ridiculously high prices. read more

When the company has the nerve to show their vans being cleaned in a video you're probably doing business with the wrong people. They took my call said they would return it but never did. They installed my furnace but when it stopped working they said it would be like a week before they could send someone out. They then said my furnace was out of warranty. They have a reputation for being overpriced perhaps the money is being used to wash their vans. I will never do business with them again. read more

I don't know where to begin. Frank T - highly professional. They took on a project that they don't normally do - installing a pool heater. Frank was always on time. He showed up when he said he would. He returned when he said he would. Having a lot of experience with contractors, that in and of itself gives them points. Frank was courteous and professional and studied the manuals of what needed to get done. He didn't cut corners and he wasn't on his personal cell phone like so many contractors are. He focused on the job. He worked with the city inspector to ensure that everything was to code. They completed the job on time. More than anything, Cranney and Frank went the extra mile. Frank showed how to work the equipment when he was done. He was very patient and offered advice unrelated to the project. You could tell that he takes great pride in his work. The pipes and fittings were level and assembled how they should be. It was a neat and thorough installation. I would highly recommend Cranney because of my experience with Frank T and wouldn't hesitate to use them for my next plumbing job. Cranney is very fortunate to have such a great plumber representing them. read more

Cranney service people did install the necessary part to get our furnace up and running. However, it seemed they were much more interested in selling me a new furnace. They gave me an estimate for the part replacement and said it was a big job. (At the same time they also provided an estimate for a full replacement.) We decided to just repair so we had time to consider replacement and get estimates. When they came to replace the part it took less than two hours. Online the part was listed by Amazon at $274. I ended up paying $1144 for the repair. I complained that I hadn't realized the "estimate" was actually a hard bid. They offered a $125 refund! I won't be doing business with Cranney again. read more

did not diagnose the problem correctly. service people seem to be salesmen. but, when a real salesperson came, he told us the exact opposite of what the technician told us today. i have no trust in them, but i'm stuck w/them for at least 3 years. read more

I had Cranney install in Beverly a $10,000 HVAC (heat pump) system 3 years ago. It was the worst decision I've ever made. As a homeowner since 1976, Cranneys technical and customer service was the very worst I've ever experienced. Cranney's final insult came when I moved last month 8/19. Now I'm reviewing the nightmare they created for me the last 3 years. 1) I canceled by e-mail 8/16/19 a reoccurring $99.00 service contract due 9/1/19. Cranney charged me $99.00 8/20/19. I called Cranney about this charge. They retracted the $99.00 charge and charged me again $99.00. 8/21/19 called Cranney (Bianca) about this additional charge. I received a message from Debbie at Cranney offering a special on the heating tune-up. I had to file an unauthorized Debit (ACH) with my bank to receive my ($99.00) money back !! 2) Cranney installed the wrong thermostat with the new HVAC 9/16. This caused the heat to shut-off. I need to use electric space heaters when this happened. It took three service trips and over two months for Cranney to find this problem. One month my electric bill was over $800.00. I was stressed to the max during this time period. I'm a totally and permanently disabled Army veteran (64-67). 3) There was a storm that caused the roof installed compressor to fall over and fault out needing replacement. Cranney determined that it was a natural disaster and wanted to bill me for the repair. However, there were over 25 other HVAC compressors on the roof and none of them blew over. Cranney's installation was faulty and I had to battle with them to take responsibility for the repair. I was going to go to another authorized dealer and notify the factory of the issue. read more

Terrible, unethical company. I signed up for their service plan which came with a free boiler inspection. I was told on the day of my inspection that my 5 year old boiler needed to be replaced and that by filling it every couple of weeks with water I had damaged it and they could do all of this for me for $11,000 ($14,000 if I wanted the water heater replaced at the same time - a discount). This was suspicious to me because I was told by my home inspector and the previous owners that my boiler was a self-fill system. The sales person from Cranney sat around in my house for an hour trying to convince me otherwise. I finally got him out of my house and called another company to look at my boiler. My boiler was fine. A few months later while still on the service plan I had to call Cranney out again for an emergency. This wonderful repair man told me at the end of the visit that his company tried to scam me originally. I will never, ever work with Cranney again. read more

Cranney came to my home. My quote came to $300 to snake a bathroom drain!!!!! $450 to install a second pump, which involved cutting a PVC pipe and installing my own second pump, not a new one supplied by them. And then $150 to remoce and cap two pipes. I refused the work and had to pay 49.95 for the visit which was refunded after calling the office and threatened to call the Better Business Bureau. Stay away from this ripoff company. It is so comical that cranney would even try to justify 300 dollars to run a snake down the drain.....you can see all the negative reviews here....this company is a scam read more

I thought my central ac unit had died, there was water damage on my ceiling and all the smoke alarms went off. I was able to get a next day appointment and they called me first thing to say they were coming. An assessment of some kind was made, though I don't think the problem was discovered by the technician. I was told how much a repair might cost, and that the price of repair would grow depending on how many components they had to look at to get to the problem, possibly amounting to $4000. And then there would be the cost of the freon, which was a few hundred for each dump. So of course I decided to get a new one. In the meantime, I was offered a membership for a monthly fee. I opted to get the furnace looked at as well for an additional charge, so that I could make an educated decision on what to replace. I was ultimately given a quote of $15000 for a whole new unit, but offered a $1000 discount if I locked in for the next day. In the end, I had a second company come by that afternoon, who estimated over the phone that a new unit would cost 7 to 10000, but instead they fixed the problem in no time flat, no runaround, no BS, told me what the problem was after they fixed it, why there was water damage to my ceiling, and added some coolant. $250 for the whole visit. Everyone at Cranney was professional and friendly, but man was I almost scammed. The only thing useful from them was the heating eval so I know I'm good for the winter. read more

Cranny Home Services always comes through for us. Have used heating, AC replacement and recently electrical services. All jobs completed in a timely manner and each service person very knowledgeable and professional. read more

Called them out to repair our HVAC. The tech was here the next day and had the system running in an hour, but he left without putting the cover back on the electronics housing of our condenser. I replaced it myself. Not great, Cranney read more

I wish I could give Cranney a better review because the staff I spoke to from customer service were nice but Cranney absolutely failed to do every part of their job and it has caused nothing but stress and inconvenience for us. We needed a toilet and dishwasher installed, our toilet was not working well so we wanted this done sooner rather than later. First appointment I took the day off of work for and was called around afternoon that the plumber went home sick, fine things happen. The second time we schedule for when my boyfriend is home, the plumber eventually shows up no call. Even though we explained the task and all of he relevant information the plumber arrives and tells us our water needs to be shut off but he can't do that because we are in a condo. Fine we speak with our condo and reschedule, we are told we will be first in the morning because we have to have a time period to tell our neighbors. I fill out all of the paperwork for our condo and call TWICE to get the necessary information sent to them. The day comes and we are told that we are not on the schedule and the plumber called out. Now everything has to be redone with our condo association to reschedule, I call and find out they were never given the information needed. I call Cranney back and they insist they will send it, I even offer to stay on the phone to ensure it is sent, they say don't worry about it we will send it and call you back. After a few hours I call back and the office was closed and the information was never sent. After wasting THREE days off countless phone calls, paperwork etc we have nothing to show for it, and even if they do want to come Monday and don't call out again we can't have them install our things because the paperwork wasn't sent, what a way to waste EVERYONES time. Edit: I updated my review to three stars due to the wonderful work of their Plumber Justin, their workers are fine and it i not their fault that dispatch had so many issues. read more

I have upgraded two furnaces, one condenser and one tankless water heater. Great news about Cranney - one stop shop for all electrical, plumbing, heating, cooling, duct etc. All logistics are managed with in them selves, that saved lot of my time and justified to extra money spent. I am very happy with tank less water heater recommendation from sales team Shaun C and installation by Frank T. Frank is polite, have good work ethics and did not take any short cuts. I give FIVE stars to him. My two furnaces are installed by two different persons, each took their own short cuts. I am not 100% satisfied with either HVAC installation. On day one after they left home within hours drain pump started leaking. That have ended me up not having heat for 3 days. Team rushed up last day of installation without proper testing of system. When I talked to installation manager Rich I, he is polite and agreed to fix issues. Came four times after installation to fix multiple things, finally that got ended up as band-aids on new system. Over all Cranney is a nice company built on good ethics. I will use their service in future provided if I can choose who is coming in, prefers Frank or Carl. Your service quality will depend on whom they assigned. My recommendation to company PLEASE take time and train your team to one standard. Whom will deliver great service to clients leads to business expansion. read more

Couldn't be happier. The technicians were top notch...timely, considerate of the home and the installation of a new AC system went perfectly in 90 degree heat. That's 90 degrees on the ground not in the attic! I would definitely utilize their services again....and will. When they left it was as if they had never been here. read more

I signed up for a tune-up service for whole-house AC units. The delivered service ($159 for the first unit and $225 for the second) consisted of changing the air filters, squirting off the compressor coils with a hose and inspecting the electrical connections on the condensers. The other services that are normally part of a tune-up, such as vacuuming the air handler fans and checking the refrigerant charge, were not completed. The technician (backed up by his service manager) said that each unit needed about $770 of parts before the refrigerant charge could be checked plus another $770 for vacuuming the each air handler fan. The service manager offered a 10% refund for the incomplete job. Learned who not to call when the units have to be replaced in the next few years. read more

Astronomical fees for plumbing service & parts! And they took forever to complete the job. Brought additional issues to light. Will be looking for a less pricey company. read more

On 12/10/18, Cranney came to my condo. I've been 'contracted' with this Co. maybe 2 yrs.? as I pay annual fee. Initially, I assumed when Cust. Service signed me up: I'd receive check/some maintenance on my furnace (yearly) and 2nd check (summertime?) on A.Condition unit which is atop furnace. To save my $ cash, I bought new Furnace filter (14" x 24" x 1"), to prepare for worker on his arrival--to install this (correct filter size). Justin frm. Cranney arrived on time. He's very friendly, capable worker, and responds well to any Questions RE: system that I have. Due to (nearby Lawrence, 2 Andovers' MA--explosions/fire in September 2018) he answ. a few my Q.'s on gas meter pressure/ or lines, and difference of out street gas pipes, versus inside..my home gas. He completed invoice, which I read/signed: his "Observations":blower clean, system runs well, no issues, but Recommended get 'tune-up' -seeing no history of tune-ups performed by Cranney. Next part: his "Findings". heat tune-up price $225. entails: Pull ignition parts & check connections, check gas pressure, check all electrical parts, change filter, check overall operation. Last sentence (invoice) "I can always obtain a free estimate to replace 14 yr. old Furnace sys." All of above, fine & good; but I truly thought in sign annual 'contract' in beginning, that the two annual"maintenance check-ups" visits...were covering the 'tune-ups', checks on gas pressure, connections. In other words. the recent visit 12/10/18..was nothing..but 'a change of furn. filter' look over sys. ? I doubt I get much of maintenance check-up dur. summer (on A.C. portion of system). Customer should be able 'distinguish' what they're paying for, contracts: annually--a vague 'check up' or a real work or maintenance on system, updates. ?? I'll decide soon --If I want stay w/ this Cranney Co. or not. From G.S. read more

Ironically, I have been asked by Cranney via email to provide feedback. So, I'll provide the short version of our experience: We've had a malfunctioning heat pump that we are using for AC and heat since 8/1/18. $1800 worth of repairs and countless phonecalls and service visits later, the problem is still undiagnosed (not to mention solved as of 10/15/18). The fact that the system is still not working properly after 2 and 1/2 months is frustrating. The fact that there is no sense of urgency or obvious desire to solve the problem is outraging. The company's 100% satisfaction guarantee states that "if you are not fully satisfied, let us know, and we'll make it right or you don't pay!" At this point it's not right and we paid $1800. read more

i called cranney home services in danvers for an installation of our $600 dishwasher! it took the plumber the better part of the three hours he spent in our home unhooking the old one! after three hours in my kitchen he told me that he had called a cranney electrician to complete some electrical work that needed to be done prior to installation ! so , he told us he had finished his end and requested a check for his time- $457.00! when he departed, the dishwasher was sitting in the middle of my kitchen ! next thing. two electricians show up! so i asked the electricians if they were looking for a check as well! they told me that they were looking for a check for $522.00! almost $1,000 to install a $600. 00 dishwasher! i called douglass appliance and asked them what was a reasonable price for a dishwasher installation! they told me that it should not cost more than $300 ! i spoke to ricky( manager) at cranney and told him about my dilemma ! he was a gentleman! he explained that additional work was required, but agreed to deduct a total of $275 off of my 1,000 invoice this invoice had already reflected the 15% off because we had signed a service contract with them! it aggravates me at the total expense! without a service contract, i was looking at a bill of over $1,100 on do a simple installation ! i must look extremely stupid to these people! if i had not voiced my displeasure at the outrageous fees, we would have been out $275 on top of an already ridiculous charge! completely appalled at their charges ! read more