I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

Absolutely agree about the scheduling person just terrible knows nothing…read moreHopefully the visit which is very far out will be worth it for a hearing test with a professional Audiologist

Horrible scheduling person. Elissa is by far the rudest person I have ever dealt with in the…read moremedical world. Constantly interrupting me mid sentence. It was if I was bothering her by asking for an appointment. To make matters worse, when I asked to speak to her manager she hung up on me. I just hope the actual visit is better than the scheduling. Unfortunately, Valley ENT's reviews are spot on. I was hoping the reviews were wrong, but they are extremely accurate. Beware.....two thumbs down. In closing, I left a message ea call back and still haven't received one yet.

I can't say enough good things regarding my visit to Dr. Ruboyianes. Excellent care and a…read morewonderful staff.

Dr Kester is very professional and thorough. Staff is also very nice. This is a new location for…read morethis business.

I use to go to another big box place and now I wonder what took me so long to switch. Amanda was…read moresimply amazing, and so knowledgeable. I feel like I am in really good hands.

I have been Dr. Ruboyianes' patient since 2009, and have really treasured his care for both myself…read moreand my mother over the years. I have seen him for all manner of sinus, ear (especially during swimming season) and skin issues. His staff is excellent, and while there may be a bit of a wait, he's one of those doctors who takes the time you both need to get everything squared away and get you well. Highly recommend!

April 20 2026 .Don't hesitate to visit this clinic. I had emergency ,clinic was fully booked for…read morenext 2 weeks. I explain Jessica my issue, she said she will speak with doctor and call me. She did call me and I was able to visit Dr. Small. Very friendly staff, welcome you with smile. Dr. Small took care of issue in friendly processional manor, smiling. I left with great confidence to shout to highly recommended !!!!

He was recommended to me by a fellow mother. Great ear nose and throat doctor. Came into the room…read morequickly answered all of my questions, was very personable. He is also was very excited that I had 4 children as he has 6.

Dr is VERY nice and knowledgeable. BUT the MA, Cindy is rude and sarcastic ! If it wasn't for the…read moredr, I would find a new dr just so I didn't need to deal with Cindy !