Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

constantly changing front office staff and providers. Poorly managed. Difficult to reach office…read more Great providers but poorly managed office environment.

Got my Free Hearing Screen on July 21st 2020. Scott was my Examiner and was very personable. Would…read morerecommend and have to numerous friends and co workers. See you guys in 6 months!

I rarely leave negative reviews, but my experience at Sonoran ENTA was disappointing from beginning…read moreto end. The front desk set the tone. The check-in process felt cold and impersonal, and I did not feel welcomed as a new patient. My appointment with the audiologist, however, was excellent. He was professional, personable, took time to ask thoughtful questions, explained what he was seeing during the examination, and made me feel comfortable throughout the hearing evaluation. Based on my testing, I have only slight bilateral hearing loss, which was reassuring. Unfortunately, my interaction with Dr. Kang could not have been more different. He entered the room, told me there is no cure for tinnitus, suggested masking the sound with something like a sound pillow, mentioned that hearing aids might help, asked if I had any questions, and left. The entire interaction lasted only a few minutes. There was no meaningful discussion about my symptoms, possible contributing factors, medications, lifestyle considerations, additional diagnostic work-up, treatment options beyond masking, or what to expect moving forward. I left feeling like I had received little more than a generic script. The biggest surprise came at checkout. I was billed for a comprehensive audiology evaluation and a Level 4 new patient office visit. When I asked the front desk to explain why the physician visit was billed at that level, no one could provide a clear explanation beyond saying that I had seen two providers. I later spoke with the practice administrator hoping for clarification. Rather than addressing my concerns about whether the billing accurately reflected the brief physician encounter, I was simply told that the billing was "allowed." That response completely missed the point. My concern was never whether something was technically permissible--it was whether the services I received justified the level of billing. Patients deserve transparency, thoughtful care, and confidence that they are being billed appropriately for the services they actually receive. Sadly, I left with none of those. The audiologist deserves five stars for his professionalism. My overall experience with the physician encounter and the practice's handling of my concerns, however, leaves me unable to recommend this office.

I had my hearing tested here yesterday, and have a friend that goes here regularly to have his ears…read morecleaned. They called me after I was referred to them by my PCP. We were able to schedule an exam a week or two later. No problems. My office experience was wonderful with the exception of a long wait to have the testing performed. My appointment was for 8:00, I immediately filled out all the paperwork, but waited to get in until about 8:45. Otherwise, everyone was very pleasant, the test was thorough and I was given a nice printout of the results. The doctor spent plenty of time with me afterwards explaining the results and what my options were. Overall, very happy with them and I will likely be back next year for another exam.

Took very good care of my 12 year old to remove tonsils. They made sure it was fast, easy and not…read morescary for her as it was her first surgery. I am happy. They answer texts fast as well for aftercare questions etc.

The office staff at the OrangeGrove office is rude, except the Audiologists. The PA was brief, did…read morenot explain anything to me, ran out of the exam room like it was on fire. My ear check was a second, and my general doctor said there were problems he could see. The PA did not take the time to look, nor did she look in my nose, for my dizziness. Today, I am trying to get someone to make sure my request for a procedure was sent to my insurance and you can not get thru to a human. Terrible, frustrating phone system and the front desk woman was very hostile. I saw a PA and the phone system only lists MD's when trying to get thru to either medical records or the Medical assistant. It has been over a week and per my insurance, they have nothing sent nothing for approval yet.

I've had outstanding care from owner, Russell Broadbent, hearing aid asst, Halley Rogers, and…read morepatient coordinator, Ashley. Highly recommend this team!!

I took my Mother to have a hearing test and her hearing aids adjusted. She is from the East Coast…read moreand really needed help. She was not hearing well and needed to be seen. They got us in quickly for an appointment. We were treated so kindly and the service was outstanding. She is so pleased with the results of her adjustment.