Brought my bike in for replacement cranks 2 weeks ago. I found the cranks I needed on Amazon for $25 with 2 day delivery. Tell me why I'm paying over $100 and waiting more than 2 weeks for this fix? read more

Homecoming events! The team was nice enough to let me have a bicycle box to build my daughter a little DIY float for her homecoming parade. It turned out absolutely amazing! read more

Crazy Cat Cyclery - UFO FLOAT - Bikes Near Me - El Paso, Texas

First time I've ever been charged for a bicycle box --a used one ! We had called the day before and been told we could have one, with no mention of a charge. When we got there, one of the workers said there was only one for free and someone had called that morning (the day after we had) to reserve it. Very strange. Maybe the guy put the money in his pocket ? read more

Amazing service! how fast and efficient this bike shop is. Super friendly staff and very professional. Highly recommend!

Wow..where to begin..I recently purchased an electric bike from the web after a lot of research and being old and fumble fingered...the idea of me assembling anything but lunch was out of the question... crazy cat came to the rescue...I called and provided bike info..they sent a proposed work order...within no time the bike tech Luis came out with his work van and before you could mutter Shimano it was ready...pros at what they do is the words of the day...I have already followed up with the addition of upgrade work from them... you guys saved me bigtime!..a special thanks to my man Luis! read more

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It's currently Quarantine 2020 so I called ahead to check hours and stop by the store. Guy on the phone asked me to wear a mask if I wanted to come inside store, which was a reasonable request. I needed a new nut and piece that cannot be named for my kids balance bike so he could start riding again especially since these kids need all the exercise they can get with all of parks, trails and trails around the parks closed. I showed up to the store and saw a chain across the entrance with a sign saying "Only 10 people allowed in store at a time and just wear mask to enter". They welcomed into the store and I talked with an awesomely helpful guy, Miguel was probably not his name. Anyhow, he took a look at the nut and held it up to their bolt board (it didn't fit any) and pointed out that they wouldn't have any in stock. I asked him if he could find the piece that cannot be name. He searched high and low and through the miscellaneous hardware bins and he FOUND ONE!! I asked him how much I owed him and he said "don't worry about it, just get your kid back out and riding". Well... they earned a loyal customer that day and I will continue to bring my business to them and highly recommend them as well. Thanks Crazy Cat! read more

Crazy Cat Cyclery - Stopped by to get a nut for my kids balance bike. - Bikes Near Me - El Paso, Texas

Moved here from Hawaii with my Pedego and immediately discovered Toritos tube killers. Took my wheels to Crazy Cat and they set about to give me ultimate protection against these horrid little monsters. You walk in and feel the positive vibes straight away. I'm back on the road and enjoying the desert trails. Thank you Crazy Cats! read more

As soon as I arrived, there was a man at the door greeting me offering me help to get my bike down from my vehicle. Staff was so helpful, they took the time to answer all my questions and even went as far as to show me all the ins and out of patching a tire and gave me recommendations for maintenance. All service was done in front of me, no sketchy business behind the scenes. Items are reasonably priced. Bought some tire sealant and prices were same as Amazon. 10/10 would recommend. read more

I believe in buying local for the most part of my purchases and was pleasantly surprised that this place had my coveted spinning shoes! Everyone told me to buy them on Amazon but I wanted to try them out first and of course see if I could find them locally...this place was awesome...Duncan helped me immediately and was extremely knowledgeable about the spinning shoes, fit and size! The entire purchase took less than 15 minutes and he even installed the SPD brackets onto my shoes! Super delighted and highly recommend this place for all of your cycling and biking needs! Next time I will look at purchasing a bike! Thank you Duncan! read more

Love this place! Great service and very knowledgeable staff. My husband was able to order the perfect bike and they had a variety of accessories as various price points. We will definitely return for all of our cycling needs! read more

Crazy Cat Cyclery - Bikes Near Me - El Paso, Texas

Got my old bike tuned up. Friendly staff and excellent service! Note: all beginner level bikes are out of stock unfortunately. Get on the waitlist if you want one! read more

I purchased a bike from this store recently. The bike is great but the store service was really bad. The first time I went to the shop to look around an older man helped me. He spent a lot of time educating me. He was great. Unfortunately I did not get his name. When I went back the second time, he was not there. Duncan assisted me but he had very poor customer service skills. I did decide to buy a bike and paid half in a deposit. The bike had to be ordered and I was charged a $50 shipping fee. I was also told I could ride the bike when it arrived to make sure I liked it and that it would be fitted to me. Later, before the bike arrived, I read on the website that there was no charge for bikes locked up in the store. When I went to pick up the bike I pointed out the store policy of no charge for bikes picked up at the store. They knew nothing about that policy and I had to find it for them on their own web site. I was ready to request a refund of my deposit when they finally agreed to drop the delivery charge. I asked to be fitted for the bike after I test drove it in the parking lot. I explained that my legs were too long for the pedals. The guy who had already given me grief about the delivery charge said he could lower the seat if I wanted??? I again explained that my legs were too long and didn't that mean the seat should be raised? He said, whatever I want and raised the seat one inch without having me ride it and him watching me to see what it needed. This is not sizing and this is not customer service. I was not given the owners manual that should have come with the bike. I had intended to buy a computer and water bottled holders and get them installed there but now I will be going somewhere else for those purchases. I like the bike...hate the customer service I received on my second to visits. BTW, my family purchased three road bikes from them about 10 years ago (and I had told them that), yet no discount was offered to me when I was buying a fourth bike from them. read more

These guys did a great job on my Surly crosscheck. A tuneup, brake pad replacement, and redoing the handlebar wrap that was not installed correctly at another bike shop. Friendly service, really clean shop. Close to UTEP/Kern on the northeast corner of Stanton & Baltimore (across Stanton from Walgreens.) Recommended! read more

Worst service ever!!!!! They have an attitude no matter who you get. Super cocky and unprofessional! They hate their customers. I'd rather buy a new bike before I would ever want to speak to them again. They said I was the problem. But it was their website.. never go there!!! They are the worst!!!!! read more

Great mechanics, and personalized service. Saved my trip when the bike I brought for a tour was damaged in transit. read more

I'm so impressed by the guys here at this Crazy Cat. Depending on what brand of bike you're looking for will determine which store you should go to (they each carry different bikes), but if you can go to this location, do! We have a Crazy Cat Cyclery closer to our house, but that one didn't carry the particular bike my fiance, Charles, was interested in so we headed over to this one. I actually really like that they all carry different bikes because these aren't huge stores, but this way they can actually have a huge selection. The prices are competitive with other stores and what you'd find online. Roberto offered his help as soon as we saw us and we were able to locate the bike we were looking for very quickly. From there he led us outside so Charles could actually test out the different heights, settings, etc. While we waited for Charles to make a loop around the block, Roberto told me about the gym they have located on the second floor that really focuses on not just the cyclist, but also the triathlete. Roberto had Charles test out a couple of things and from there was able to determine which size was best for him. The whole process amazed me because we didn't just walk in purchasing a bike and hoping for the best, we knew we got the best. The bike was well below what we would've paid anywhere else because as it turned out they had purchased them while the bike company was running a sale and so Crazy Cat had decided to honor the price on their current inventory even after the sale was over. Awesome! Roberto also gave us a free trial membership to the gym upstairs (FSA). And the following day they had the bike all ready for my fiance to test out, be fitted, and take home. I was really happy with the service and the price. Their customer service is top notch and that alone is reason enough for me to be a continued customer. We'll definitely be back for any additional bike gear Charles may need (or want), but who knows... I might be getting a bike in the near future. read more

This shop offers great quality service and has some of the friendliest staff around. I've only been in El Paso a short time and I like to say that businesses help create the overall vibe of a city...well if you judge El Paso off the vibe of Crazy Cat, it's a great place to be. Keep up the great work and keep representing El Paso in a positive light. read more

This place is the best! Their customer service is always on point too. The employees are super helpful and knowledgeable. I've had two bikes tuned up and bought my e-bike from here (which I LOVE). A few weeks ago I brought my husbands bike that had a flat in at closing, expecting to have them fix it another day, only to have them fix it on the spot. I fully trust them with my bikes and wouldnt take them to any other shop in El Paso!! read more

I had a flat the day before eagle and Roberto and Luis not only helped me right away, but suggested sealant, lubed my chain and Luis showed me how to change my tire and lube the chain. I'm so grateful for the unparalleled service! read more

I came here because I fell off my bike and it started to cause problems. I was expecting to drop it off and wait for a repair but they were able to fix it in less than 30min! On top of that, the employee also fixed some issues that I thought were no longer fixable for my bike. I left the shop very happy and with a new and improved bike. Will definitely come here again. Plus the price was super reasonable read more

In the market for a new tri bike, a new mountain bike and a child's first pedal bike. I have been here twice to look at their selection and have not once been asked if I need any help. The employees were too busy chatting with one another. Not sure if they heard my son say "I want that one for Christmas" or not, but in any case, they missed out on three bike sales. We will go elsewhere as they apparently don't want our business. That's ok. read more

Worst service ever! Would never go back. I paid my bill. With small business having such a hard time in these times. This business should be more grateful that they have business. To treat customers they they did!!! No wonder they closed the west side one down! Never going back. read more

I've come into the shop on several occasions. Each time I've encountered different team members. Everyone has been very helpful and professional. I appreciate your attention to detail. As well as your honest opinion, which will save me money, on purchasing a new bike. Thank you for everything. Y'all earned my business!!! read more

Great place to buy a bike! The staff was super nice and knowledgeable. I felt comfortable.

Review Updated 4-11-21...(at the end) I'll start off by saying that I know I am a difficult customer to please. With that said, I believe that I dole out comments equally, good or bad. Most people don't take the time to make a positive comment, but are quick to make a negative one. Now, the review.... I had three bicycles serviced recently. Even though they were extremely busy, due to COVID-19 and more people are riding, and again multiple times since then they worked overtime to get all the repairs done quickly. The entire team is welcoming and helpful. They provided quality service and the communication is great. Often times they will repair my bike while I wait. I will continue to use their services and when I am ready purchase from. Thank you Robert, Duncan, and the staff. Update: I finally purchased the Specialized 2021 Levo Turbo Comp Carbon SL in the XL frame size last Friday, 4-9-21. The one with the green tint and heavy clear coat. What an amazing bike. It's like having a spotter with you in the gym, but imagine that on the trail or path. I feel like I'm in my 20s again. And....I still get a workout and other health benefits. After a lot of research I decided that a bike with a small motor, great style, and a ton of other factors, was best. I can not put into words how excited I am. Ducan took a ton of time to give me a walk around the bike. He is very knowledgeable. I did not feel the bike would fit into my Sequoia so I did have to purchase the Thule bike rack. Also super nice. Duncan also took the time prep the bike for me (1 1/2hours). I also needed a few other items and Duncan's advise was invaluable. I'd recommend this shop to everyone. They (Duncan, Robert, Miguel, and a few others I don't recall by name) really appear to care about getting you the bike that fits you and the equipment to make it enjoyable. 10 stars out of 5 !!! read more

Great customer service! I had to take my Bob Stroller in for a flat. A young man was quick to open the front door and help me in... major points for a mom holding a baby! They were quick and very helpful! read more

Bought a bike in there yesterday and they told me it was a 1x on the front and Kenda tires. But when I went to pick up the bike it was a 2x and had Maxxis tires. They offered no options in helping get those specs they way i wanted. Overall it was an okay shopping experience just dont rely on them for your bike specs. read more

Guys were great and fun to talk to. They shipped my bike for me and it gets here tomorrow, earlier than expected. They treated everyone well while I was there. read more

Basically you have to know the bike you're looking for, which a beginner wouldn't. Two stars because my pedal (of a bike I never bought there) was loose and they tightened it at no cost! The man also said something was wrong with one of my breaks and that they "fixed" it but now it doesn't work at all. The bike shop up the street had more affordable bikes and they were SUPER nice and EXTEMELY helpful. No lie. I went for one bike and bought two plus all the necessities for a smooth ride! Crazy Cat was never rude to me or anything at just not as helpful as the other bike shop. I've been here about 4x because I was really trying to like them. read more

I'd say it's not the best or the worst. I'd say some of the guys are really cool, and some are grumpy as hell and you could tell they don't like their job at all. Depends who you talk to, you may be happy or just down right pissed off. I can say more, but it's nothing new to them. Meh. read more

EXCELLENT CUSTOMER SERVICE!!!! -I live 3 hrs from a bike shop. I have a 3-day race next month. My bike started having some problems. I could NOT leave my bike! This shop was willing to service my bike in the one day I had and did a fantastic job and did not overcharge or try to sell things I didn't need. read more

This is my go to bike shop in El Paso. Highly knowledgeable and super service. I have a great experience every time I visit here.

Awful customer service! I went to buy a bike and they left us just standing there without even a hello! Our business will go elsewhere!

Took my mountain bike tires to have "tubeless" tires installed. Got a call 2 hours later to come pick up my new tubeless tires. Arrived and the front tire was flat! Sales/Repairman said he needed more time, wasn't sure why the front tire went flat. Got a call later that afternoon to pick up my tires. Picked them up, inflated, everything looked good. Got home took my bike and new tubeless tires for a quick 1.25 mile bike ride by the time I arrived back my house the front tire was flat! I didn't do any extreme terrain, kept to the sidewalks. Basically, I feel like they couldn't repair the tire that was going flat; pumped it full of air and tubeless sealant, hoped to get lucky and called me immediately to come take it! I paid approx. $150.00 for the job. For that amount of money I could have bought new, tubeless tires with new rims off Amazon ready to go. I like to support local businesses but it seems like I am turning to the internet more and more for goods and services, unfortunately. They could have been up front about the problem; which I will be repairing myself with a tube! read more

Terrible service. I'm back to bike riding and I needed a bunch of stuff (helmet, pedals, saddle bag). Found what I needed and had some questions. I stood in front of the cash register where three guys were chatting and working on a bike. Not a single hello or someone's will help you. After about 4 minutes of standing there I just left the products on the counter and left. Went to Trek and got what I needed along with great friendly customer service. read more

I'm very mad at crazy cat the customer service was ok I'm giving them an exception because when we went it was packed but the main reason I give them one star is because I have had my bike for years and it broke a couple months ago so I got new tires and a new gear shift and EVERYTHING THAT WE GOT FROM CRAZY CAT BROKE THE FIRST TIME WE RODE IT and the things that me and my 12 year old son installed are still working better than before so don't come here you'll have a better job done if you do it yourself read more

I was charged for a service that I did not authorize. I was hassled when I asked for my money back. The owner did not know the proper warranty information for the part at hand. I believe that he charged me when he shouldn't have. Buyer beware! read more

Local bike shop with a passion for biking very helpful. Set me up with bike rental and took care of all details from helmet to flat tire back. They gave me credit when I returned bike early one day. read more

Took my road bike in for a basic service which tool 4+ days to complete. To finish it all off, when I arrived to pick up my bike it was sitting outside in the rain... read more

I don't recommend this place for a repair job on a bicycle. I took my bicycle for simple adjustment of front derailleur and cost me seventy dollars. They even didn't bother to replace the cable that would cost them about dollar and a half. Worse than that the end cap of cable was missing and it was getting shredded and was not capped which is technically free for them. To me it is rip off. This was done in April 2018. This store is located at Redd Rd of El Paso. read more