Ann Davis was outstanding with not only her customer service but with her knowledge of Toyota's…read moreproducts and services. She is a great asset to AutoNation staff.

Update: Upon reading my review below, I was contacted by the team at AuntoNation Toyota, who…read morestepped up and repaired the car within three days. They seemed really sorry for whatever mix-up happened and wanted to make it right. They also made sure the car was full of fuel and provided a check for the inconvenience. I believe it would be worth giving them another shot in the future. Warning: Stay away. It's been nothing but a hassle. Before we left with the car, the salesman (Niko) knew the tire needed air and possibly needed replacing. Only had the car for 3 days, during which the rear light went out, and the A/C was blowing warm air. Apparently, the inspection and prep-for-sale procedure doesn't work well. Waiting for "The Warranty Company" to approve repairs. What a joke. Autonation Toyota should just fix the car instead of pushing it to a Warranty Company, where you get strung out for who knows how long. Most people buy a car to drive, not sit at the dealership you bought it from waiting for the warranty company to approve repairs.

My check engine light came on Friday and the service department got me in the next day @ 7 am. They…read morewere so personable from start to finish. Jonathan, Max, and the tech who serviced my car did an exceptional job. I bought my Kona here 5 years ago and service has improved 100%. I highly recommend dropping off your car so you can go about your day and they will text videos of service and keep you posted, you can also text any questions. Sooo happy with the service department and maintenance. Ty very much! Kona is driving better than ever.

We went in to look at a 2026 Hyundai Ionic 5 and do some research on the vehicles. We told the…read moresalesperson, Daniel, from the beginning that we were just checking things out and not going to purchase until we had completed our research with 3 different vehicles. We thought we were pretty clear from the start and that he understood that. He was informative and if he did not know something, he looked it up before responding so that he could give us the correct information. Daniel explained that he was new and that is why he sometimes did not know the information and did not want to give us false information. Now comes the biggest reason for the 1 star. His "manager" Greg never spoke directly to us even though he walked to Daniel's desk where we were sitting to retrieve some paperwork. I believe Greg was determined that we were going to purchase that day one way or the other. We told them we had received a quote from Carmax to sell our vehicle to them and therefore would not be trading a vehicle in it we purchased from them. It went from "we can match what they are offering" to "they could not have offered you that much" to "do you have proof of a quote that they offered you $18,700?" So in reality they were calling us liars. My husband showed him the email and then all of a sudden it was "They will never give you that amount. They are going to nickel and dime you and not give you any more than what we are offering ($13,200)." During this entire time, they did not give our key fob back so we were stuck there for 3 1/2 hours- MUCH longer than our expected research time. Guess what, we ended up purchasing our vehicle from Horne Hyundai in Apache Junction. The entire experience was completely different from that of AutoNation Hyundai of Tempe. I will not recommend their location or services, nor will be return. If I could give AutoNation Hyundai of Tempe negative starts rather than having to give at least one star, then I would. Additionally, Daniel at one point had the nerve to ask us why another salesperson had been speaking to us. Seriously? She never tried to take a sale away from him. In fact, I was the one that spoke to her first. She obviously had been a salesperson longer than him due to her knowledge. I am not sure if he was concerned because she was female or if it was because she was a different color than him or maybe a combination. However, that was definitely a put off to my husband and me. Completely unprofessional to say the least.

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

I recently purchased a vehicle from here and the process went smoothly except for a strikingly…read moreweird experience where the finance lady stormed in and started accusing us loudly of trying to game the system and somehow leave the company in trouble with the Tax Gods or something to that effect.We had been discussing with the sales person options for transporting the vehicle to Oregon so maybe that confused her in some way. Who knows ‍ Some weeks later I received a snippy letter from presumably the same person blaring that I had misrepresented my credit status and therefore they could not do business with me. Gentle Readers: the first thing I told the salesman was that I don't use credit and it would be a cash transaction in full. There was never ANY question of financing. Bought vehicle with cash and took it home. So.... everyone else was a pleasure to work with except this one loud lady.... I have a non- American accent so it is possible that she has an aversion to immigrants.

Very disappointing experience at Tempe Dodge. The original vehicle I purchased had safety issues…read morethat were never resolved and multiple mechanical failures that led me to believe it was a lemon. Based on my experience, they were aware of the vehicle's condition firsthand. Charles, the manager, later said they would "take care of me" on another vehicle, but the damage and extent of damage were misrepresented, and the numbers I was promised did not match what was presented. The overall experience felt deceitful and misleading. Buyer beware.

Absolutely recommend this dealership! Bear in finance is a rockstar!! He made my car buying…read moreexperience stress free and easy going!! His product and finance knowledge is extensive and I felt very informed of all of my options! I will be coming back and sending customers to this store 10/10!!!!!

I am extremely disappointed with my experience at Horne Mazda's service department…read more Our vehicle was brought in for recall work only, yet it remained at the dealership for nearly three months. During that time, we received excuse after excuse, including: * The foreman was sick.* The foreman was out of town.* The foreman would come in over the weekend to finish the work (which never happened). The only time we saw any progress was when we personally went to the dealership to check on the vehicle. When we arrived, we found our sports car sitting outside covered in dirt and dust. We specifically requested that it be cleaned before pickup. Unfortunately, the pickup experience was just as disappointing: * Two employees at the service counter never acknowledged us.* Both appeared to be on their phones.* No greeting, eye contact, or offer to help.* The exterior of the car had been washed carelessly.* The interior was still full of dust and dirt, despite the car being delivered clean.* Warning lights had not been cleared before the vehicle was returned to us. This experience completely changed our opinion of the dealership. We had been seriously considering purchasing a new Mazda SUV, but after this experience we decided against it. Instead, we went to another dealership and paid cash for a new vehicle that same day. I cannot recommend Horne Mazda's service department based on our experience. The lack of communication, poor customer service, and disregard for our vehicle were extremely disappointing.

Great Customer Service and great place to get your car serviced or to buy a new or used carread more

Shoutout to Alex, made buying a car way smoother Id ask for him if you're car shopping.read more

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

My car recently broke down and we had it towed to Tempe Kia (where we bought it). Of course, as…read morefate would have it, I called the service department about two minutes after closing. However, they passed me over to the general manager who went above and beyond for me. He was able to get me a car to borrow while my car was in the shop. I really appreciate his help as well as the other man who helped me that night. I can't remember his name but he was very friendly and courteous. Jairo kept in contact with me during the service of my car and made sure any questions I had were answered. He was also polite and helpful. We have been dealing with Tempe Kia for six years now and have never had a bad experience.

I am highly disappointed with the service departments inability to resolve a severe, ongoing issue…read morewith my 2020 Kia Optima dual-clutch transmission (DCT). I have brought my vehicle back to this specific dealership 5 separate times to address persistent, unsafe transmission malfunction and severe juddering. During this process, the service department attempted to resolve the issue by performing the official TRA083 software update. However, the software patch completely failed to fix the problem, and the dangerous transmission symptoms have persisted. Instead of taking the necessary mechanical steps to properly diagnose or repair the vehicle, the dealership has essentially washed its hands of the situation. On last visit, I was told to change the spark plugs (not recommended any of the times before) and still told it may not fix the issue. All at my expense of course since the vehicle is just recently out of warranty. In addition have been told that I should just expect these issues from a DCT. This has left me driving a car that is paid off, unreliable and defective, that this Kia dealership is unable to fix. Kia Corporate has been no help either. Despite the extensive service history, I was simply told to take it to another Kia service center. Neither Kia Corp or this service department has stood behind its repairs or provided a meaningful technical solution for these known TSB-related issues.