This is a great place recommended to me from my friend. It's very reasonably priced and we appreciate having sample mattresses to try prior to purchasing it. Sherry was very easy to work with and was able to accommodate delivering it on time. If you purchase more than one item, she can usually help you with a better deal. I ended up sending my family to her to make another big purchase of mattresses and some furniture and they are also happy with the products. I'm glad I finally found a brick motor store that I enjoy going to shop from rather than just purchasing mattresses online that come in a box or to not be able to even try it at all for its firmness. I highly recommend this place. Parking is easy on the street as well. read more

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. The staff does not wear gloves. There are some hand sanitizers available for customers to use. This place is available for customers to view their furniture. They are not sanitizing in between customers. While I was couch shopping with my mom recently, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: You can park on the street. There are plenty of street parking. Or you can park in the lot next to the establishment. Or if you want, you can also park behind the establishment. Furniture: They have a lot of furniture in the store. However, if for some reason you cannot find what you want, you can ask to look at their catalogs. They have a lot of catalogs for you to choose from. If you find something that you like, you can just tell them and they will order it for you. Easy peasy, lemon squeezy. :) Staff: The staff here are super nice, chill, and down to earth. They will assist you in anyway that they can. I just wish they would make their store more tidy and clean. They just have paper and trash all over the store, which is slightly disappointing. read more

My boyfriend and I found Creative Design Furniture on Google Maps while driving around San Gabriel checking out different furniture stores last week. Had we seen the negative reviews here first, we probably wouldn't have gone in! After making our purchase, we then read all the reviews and got worried that we were not going to get the delivery on time or receive a bait-and-switch. This was not the case at all! We received our new sofa, dining table, and chairs today- on time and all beautiful! We're extremely happy with our purchase and highly recommend this shop for affordable and stylish furniture. Seriously- everything we bought looks and feels way more expensive than what we paid for. So don't get thrown by the negative reviews here. Give 'em a chance! We're definitely going back for more of our furniture needs :) We also recommend Sherry! She's awesome. read more

Great service and quality products! Went to this furniture store to shop for a new bedroom set. David came to help me, and he was patient, knowledgeable and very friendly. He helped me match up different pieces to complete the whole look and really gave me alot of information about all the different materials and bed configurations. I placed the order with him, and the next day, they delivered my bedroom set AND assembled it for me. I'm now happily sleeping on my new bed and dreaming wonderful dreams. read more

Creative Design Furniture - Furniture Stores Near Me - San Gabriel, California

This place seems a little shady... A family friend suggested that I check out the furniture here. She had bought quite a few pieces from them previously. I went in, but the person I spoke to didn't seem to recognize the family friend. They had some items in the store, at good prices too. It seems like most of their items, though, are in catalogs. Here is where things get a little shady: when you see something you like, you ask them for the price, and they pull out a separate catalog then do some calculations before they can tell you the price. Maybe they are doing currency conversions from their price catalog? Or maybe they are doing some price cost vs. mark-up calculations? Who knows? However, they did quote me one price that day. I told them that I needed to go home to double check the space, and when I called back, they told me a different--higher--price. What made it even worse is that the person I spoke to insinuated that I must be crazy to quote such a low price. Frankly, it was quite insulting to have someone insinuate that I was either crazy or lying when I told them the price that I was quoted. read more

Before going to IKEA I always look at furniture stores in my area first. Sherry is really nice and And she answered all of my questions. I bought a sofa set (3 seats and 2 seats) for about $500 (not recently). At the time I wanted something affordable and to get by. Turns out this sofa set really do last and so comfortable to sit on. I believe there's street parking only and they do take cash, credit card and check. I stopped by today to check out sofa for my mom. If you're looking for furnitures give this place a try. They do have a big sample room which is nice because I don't always want to look at the catalog. read more

One stop shop for all your furniture needs! Talk with David, he is very nice guy . We've shopped here for two separate houses in my family and without a doubt, dAVID is the best of the best with his recommendations, prices and options. We've recommended all of our friends and family to them and they've all left super happy! Let's support local stores. Don't hesitate and go check their store if you want to have great quality and trendy furniture. read more

This was previously known as New Century. Now it's called Creative Design. However, the Chinese writing on their storefront sign still says New Century, which leads me to speculate they changed the name due to the repeated negative feedback under the previous name. To be fair, I cannot comment on their delivery (seems like it's the biggest challenge) nor the quality of their products. I can only offer my experience of being a potential customer. We were greeted immediately by a man (Denny, Danny?) He was eager to help and friendly. So far so good. The piece we looked at was an Italian knockoff, (ie. same style, but fraction of the cost.) While other furniture stores said we can customize fabric, color and size for the same price, we were told they would charge us extra. We also mentioned the sofa we were interested in was too big for the living room, and was told if we wanted it to be smaller, then we would have to pay the custom-made price, which is more. Upon leaving the store, a woman comes over and asks how we felt about the sofa. I told her about the size problem and she mentioned that they actually offer a smaller size and she can reduce the price another $100. I felt that experience was pretty shady, trying to have us pay extra for something they can get a bit cheaper. As we walked around the store, I also noticed about 75% of their furniture did not have a price tag. That raised another red flag for me. Each time I asked for a price, the man would pause for a second and quote an amount. Hmm... did he have every price committed to memory, or was he sizing me up to see what I would pay? We did not buy anything. But I would like to offer a few suggestions: * Shop around SGV first. Get a feel of what furnitures go for so you'll know if the price they quote you is reasonable. * Negotiate! hey, they're Asian. * Do not walk in looking like you're rich (ie. fancy purse, watches...etc) ..just in case they quote you a higher price. * Cover all bases, as in have them write down exactly what you expect. It could be interpreted as a contract. * Consider using a credit card, because some CC companies actually will assist with a dispute. If you use cash, you're SOL. read more

DO NOT SHOP HERE!!! Business is shady and very rude services! We've been shopping for a firm bed and came across Creative Design last month. Saw a good choice and put down the deposit of $100 with David (guy sales/owner) While we were paying and doing the paperwork, there was another couple shopping the same bed we just bought and Sherry (girl sales/owner) gave the couple a price that's $25 lower than what we are paying. I thought in my head that it's only $25, not big deal and brushed it off my shoulder. The day of delivery came (about 1.5weeks later) and the bed that was delivered to us was not even as close to the firmness as the one we saw in the store, it was even softer than the bed we already have. David said he'll double check and get back to us. One whole month has passed by and there's no response, I called back and asking for a refund, sherry picked up the phone and yelled at me for how ridiculous it is that I'm asking for refund on the deposit and if anything we owe them more money for rejecting the delivery. Unless you want to get scammed here, I'd recommend you to save the trouble and shop somewhere else. read more

This review is is 2 years old but I felt I should unearth how unethical this store with its business. And warning everyone about this. We brought furniture there and they said it will takes 3 weeks but we must put deposit. Which we agreed but its took more then a month. And when the month came, they only brought 1 piece (its 3 pieces set) to our house. And they were in my house threaten to take the 1 piece away if I don't give the rest of the deposit. As everyone in that circumstance would, I said no! "Take the 1 piece. My furniture come in 3 pieces" They said, once they take this, I will lose my deposit. After hour of going back and forth. I give in. And it took them another month to deliver the rest. Like I said its unethical of business building trust. And their furniture isn't cheap as you might think. Google the manufacture they offer, and you will get the same price exact furniture. Beware!!!!! read more

VERY Cool Place!! I Checked In Today While Spontaneously Exploring The Area, They Have A Wide Variety Of Interesting And Tasteful Furniture And Their Oil Paintings OH MY GOD!!! Absolute Heaven, You Have To Come In To Check Them Out. The Lady At The Desk Was Very Professionally Friendly And Helpful, She Made Me Feel Acknowledged And Respected As A Customer And That's What I Look For In A Furniture Store Along With Decent Deals. Come And Have Fun, You'll Enjoy The Artistic Adventure I Promise!! read more

If I could give this store negative stars... So we looked at a sofa that was priced at $3000, we bargained down to $700-800. Go figure. They promised to deliver on Sunday, so the husband and I waited around the house all Sunday. Sunday came and went. We called, no one picked up. We called again and they said "we were so busy, we forgot"... Grrr So they said they'll deliver on Monday. So Husband waits around all day on Monday. They don't give a time frame of when they'd arrive. They don't tell you when they would arrive. No communication, no customer service skills whatsoever. If they aren't even going to make it, I would at least expect a phone call with sincere apologies and throw in a bonus for making us (the paying customer) wait for two days. In any case, sofa came late Monday evening. NO apologies. Note: Sofa bought in 2009. This is a tardy review. read more

Never delivery on time! I paid the sofa and the mattress 2 weeks before the delivery dates. They were supposed to arrive on Thursday. read more

0 stars This furniture store is great if: you don't care about getting your items on time you don't care that the seller keeps switching costs on you arbitrarily you don't care that they lie IMPORTANT: ASK TO INCLUDE THE SPECIFIC DATE THAT WAS PROMISED FOR DELIVERY ON THE RECEIPT AND A RIGHT TO CANCEL POLICY STATEMENT IN CASE OF A DELAY. I would also double check the receipt from front to back and sideways to make sure they didn't write something else down on the receipt than what was agreed upon. I highly suggest NOT doing business with this store, but if you do, please keep these suggestions in mind and good luck to you my friend. Just to give an idea: we were told that we would get our items in 6 or 7 days. The male salesperson told us that to confirm and wrote it down (or so we thought). When we went back to check the receipt, it says 7-10 days. That's real sneaky. I wouldn't care as much except that 1) they lied and 2) I am waiting for a bed to sleep on. If you look at my review history, I usually don't write bad reviews unless it really striked me as BAD and this was. The one star is for the good delivery service. The deliverers put all my furniture together very efficiently and professionally. read more

Beware! Service is horrible. Check all your items before signing the invoice upon delivery. They do not care about customers. All they care about is taking your money. I ordered about $3000 worth of furniture and paid in cash. They could not commit to a day and time to deliver my furniture. They waited till the day of to let me know when they could deliver the furniture. I was told the deliver would be made by 5pm. The furniture did not get delivered until 8:30pm. It took some time for them to set up so by the time they were done, it was almost 10pm. As for the items delivered, everything was great except for the mattress. they delivered a fake mattress without telling me about it. I had to call them the next day and they played STUPID and tried to blame it on the delivery guys for not telling me. It should be the store's responsibility to inform customers about the status of the purchases. Supposedly they screwed up on their inventory and a new mattress is supposed to be delivered next week. It's already next week and again they keep saying next week. The funny thing was that i purchased the items more than a month before delivery date. You would think they would have everything in order, right? Apparently not! They always have an excuse for something. If you absolutely have to order from them becareful of when and how much you pay them. and check all your items when they get delivered. read more

Don't even worth a star! What a nightmare to purchase furnitures there!! Keep extending the delivery dates for over two months, and not allow to cancel the order because the total was paid!?!?!?! Even it's a backorder, and they just kept me to wait over two months instead of refund. Called to credit card center, and file a case to consumer affairs! Save your time, don't even shop there. Beware they have another yelp link - http://www.yelp.com/biz/creative-design-furniture-san-gabriel-2?hrid=Ckpa2rxE3D1D_X8UJo70cQ#src:self read more

If I could give less than one star, I would. Like other users have stated, the service was pretty good before you make your purchase. As soon as you hand over the cash or swipe your card, the service you'd get is horrendous. I purchased a couch on August 1st, asking for it to be delivered to my new place in Orange County on August 8th. Sherry noticed it was a Sunday and stated it might not be possible that day but it'd get there on Monday. I said it was fine and signed on the dotted line. August 8th rolls around and I called asking if my couch would be delivered that day or Monday. Sherry seemed surprised I'd think my couch would be delivered so soon because she says it'd arrive on Wednesday or Thursday. I told her she had promised my couch to be delivered on Sunday/Monday and she said it wasn't possible because I don't live in the area. Since I had paid, there was nothing I could do. On Tuesday, I called again, and spoke with a man named David. He apologizes for the inconvenience and states that they had tried to make a delivery on August 5th, but I was unavailable. I explained to him I would never have asked for it to be delivered that day since I didn't move in until the 8th. He reiterates the attempted delivery and blames me for not being available and I had to explain to him several times that I specifically asked for it to be delivered on the 8th or 9th, when I would actually be a resident in the city. I tell him I've been sitting on the floor of my new place because of the company's failure to honor its word, and would have gladly spent extra at IKEA if it meant I had furniture to sit on. He apologizes and gives me his word (which turned out to be useless, big surprise) that it'd be delivered on Thursday. I call on Wednesday, confirming delivery on Thursday and Sherry says it would not be possible because I wasn't on the schedule and the delivery schedule was already full. I tell her David promised it to be delivered by Thursday - already three or four days after the initial agreed upon date; the date SHE had agreed to when I first made the purchase. She gets angry and starts yelling at me through the phone that she never made any promises that it'd be delivered on those days and asks to call me back - which I refused because I never received a phone call from them when they said they would. She continues yelling through the phone, claiming I was too far from them to make a special trip and I'd get my couch when they head out to Orange County for deliveries - which would be Friday. I am livid at this point and hang up on her. Today is Friday and I did get my couch. Time frame given to me was between 2-5, then changed to 4-6, and my couch finally arrived at 6:30. I have filed a complaint with BBB, and no surprise, there are several complaints filed against this company with no response. I would stay as far away from this company as possible and spent a few extra bucks at IKEA or an American furniture store. They are a typical Chinese furniture store and definitely reinforce the stereotype. If you MUST purchase something here, pay with a credit card (NOT CASH) and make sure the delivery date is on the invoice before you sign. If all else fails, you can always issue a charge back to your card. read more

This company is a scam. As others have said, this place is absolute shit in their business practices and ethicality. When we went shopping around the store, the salesperson offered us a reclining bed for a very good price. The place seemed quite sketchy, but we went ahead and bought it anyways because it was a good deal. note: they forced us to pay in cash and remove the "Creative Design" name from the payment as well as pay a nonrefundable deposit in order to keep the discount they offered us (what could go wrong?) Unlike other reviewers, the delivery was actually quite fast and on time, but when the bed arrived, we found that the bed did not have the reclining feature that we were promised in the store. When we asked why the reclining feature wasn't there, they claimed the set they sold us didn't include the reclinability feature. However, at the store, the salesperson had explicitly told us that the price we paid for included the reclining. Because they had already delivered it, we asked them to take it back, but they refused to return our nonrefundable deposit, even though they simply gave the wrong product. The same salesperson that sold us the product even came over to our house to lie to our faces, claiming that the piece he sold us didn't include the reclining feature, even though at the store he was bragging about the feature and allowing us to play around with it. They told us we could buy the reclining feature, but it would cost nearly the same as the bed, so we declined. They even threatened the police which we were open to, but the police could only tell us to settle the deposit in court, but going to court for a $150 deposit is ridiculous. Basically, the store's attitude and treatment of customers is appalling and even criminal. Honestly, the bed they gave us was not bad, but just the fact that they would cheat us and leverage us with a deposit makes me sick. For future buyers, just go somewhere else that is more credible. Whatever good deal they offer you, it's probably fake and if you need more evidence, just read the other reviews. read more

This Home Furnishings store is a real hidden secret. They carry a huge variety of great product and are very helpful in answering your questions. If you don't see it on the floor .. just ask Sherry or David! They go out of their way to please and help the customers! I give them 5 stars! read more

Horrible experience. They DID NOT DELIVER as promised, then said we'd have to wait 10 days. We agreed to the cash purchased based on the fact that they committed to delivering yesterday. We returned to their office well aware of the written agreement that states 25% fee for cancellations and that their office advised that we would be receiving a full cash refund. The lady in the store was exceptionally rude to us, then the owner via the phone said he was going to call the police, which we invited. We left after receiving the refund minus the 25% stated on their contract. Completely ignoring the verbal commitment they made to us; both for delivery by a certain date and for the complete refund. To top it off as stated the only woman at the store was very rude. Can't let it go, the owner stated while talking to the purchasers daughter (who happens to be pregnant) that she should leave because she's pregnant. If this was a legitimate establishment these words would not have been said. PLEASE DON'T GIVE THESE PEOPLE BUSINESS. read more

0 star！Never delivery on time! And To send a bad furniture. Save your time ,don't even shop there!! Never go there !Believe me !Never.... read more

You can get some discount here. Be honest, bad review most came form the HongKong old guy. Go deal with Sherry dirctly, she is the actual owner. Don't talk to the Hongkie. or you will really get terriable shopping experiance with this store. read more

I should have known better. We bought a couch and a love seat almost a month ago. We were promised that it will be delivered in one week. After the first week, I called and was told that it would be delivered on next Sunday (two weeks after we ordered). Before the delivery day, we threw away our couch and love seat to make room for the new ones. On delivery day, the salesperson called and said that our order will not be delivered and there was a delay. On delivery day! He promised again to have it delivered in two weeks! I wrote a letter documenting everything and sent it to them. Today (Oct 1) I went to the store to make sure that my stuff was to be delivered tomorrow (Oct 2; the new promised date). They told me that there was a further delay! I was so mad and my head almost exploded. We were without a couch and a love seat (that we had paid for a month ago) and now they are telling me that my order will be delivered "around" Oct 18. Needless to say, I am mad as hell. I will surely complain to relevant regulatory authorities (such as Department of Consumer Affair, California and Better Business Bureau) because God knows how many other people have been stinged by them like this. We paid almost $2000 for our merchandise. We bought (or thought we bought!) new furniture because my in-laws are visiting from China on Oct 8. Their apologies are hollow and I want to warn everyone to stay clear of this place. They are not people of their words and commitment. Anyone who have already been in my position should most certainly complain to the City Hall (San Gabriel), Better Business Bureau and CA Dept of Consumer Affair, and contact local newspapers etc. It might just help someone else from this nightmare. read more

I was very skeptical about this company at first but it turned out to be a very good experience. I even safe $675 compared to the other furniture companies. I would recommend my friends to buy here. read more

The wait time for delivery is SUPER long.. could be 3 - 4 weeks.. need to call them to rush the delivery. Otherwise, they may put yours on hold.. price is ok though. read more

This place really knows how to scam. Quoted 9 day delivery is been 3 weeks and no call back or anything. Cash deposit and 25% cancellation fee is how they make their money lmao. No compensation for the non existence notice id the late delivery. David, the salesman, hid the back. Youre all better off buying elsewhere rather than these thieving amateurs read more

My mom and I were helped by Sherry. She was friendly and very helpful, she didn't pressure us into buying. She was there to answer any questions we had and left us alone to look at the furniture. My mom and I both bought something, it was a sofa set. Mom got the 3 seater sofa and I got the love seat for my boyfriend and our new apt. The bf came and looked at it and liked it as well. We got a good deal and free delivery!! Come here if you want a good deal and friendly, no pressure service! read more

Creative Design Furniture - Reclinable Love Seat - Furniture Stores Near Me - San Gabriel, California

Trash company ,scam, never deliver your order need wait over three weeks , and the driver always ask you tips.

New Century furniture welcomes you with smiles and open arms but as soon as you purchase anything, this is where the service stops. We purchased a bed and mattress and this are the issues we had with them: 1. Getting to deliver the furniture on time took several calls. 2. They promised us that they would take the old mattress but when we asked the driver, he said they never take away the old mattresses (they'd lied). 3. The delivery drivers expect tips to be handed before they finish so when you refuse they get very rude. If you are thinking to purchase here because of the low prices, think again or make sure to get everything in writing and pay by credit card so this way you can dispute your charges when they don't do what they've promised. In my opinion, STAY AWAY FROM THIS PLACE! I guess they don't know that a typical dissatisfied customer will tell eight to ten people about their problem. read more

it seems like they have good customer service, but they are just trying to get a sale. i hate how they follow you around the store like they are being so helpful. after they make the sale and take your money, GAME OVER. no more customer service. their prices are not that great. if you shop around, you'll find that you can beat the lowest price they give you. so you better bargain. if they make you pay the price they quote you, LEAVE. i tried to get a better deal. then when my aunt went with me...they were like, "oh hi!!" we'll give you a good deal.. (this was AFTER i already purchased). i just rolled my eyes... the best price they gave me wasn't even close to what i ended up paying somewhere else. the mattress i wanted was $200 less at another place.. (yes, it was the same new mattress) she was like (since my aunt was there), "old customer...okay, *price*. usually we charge this much but since you are an old customer.." ended up buying where it was cheaper with faster delivery. i won't buy anything from here ever again. those girls act like they have good customer service UNTIL you buy. then they don't care cuz you already paid. delivery for what i ordered (luckily it wasn't much or i'd be more upset at giving them more business) was supposed to be last wednesday, but they never arrived. so i have to wait another week for it. people have better things to do than to wait for furniture that wasn't too great of a deal.. can't believe it took 3 weeks for my delivery. when my furniture was finally delivered, the delivery people were fine. they put together the furniture in a timely manner. read more

The business in general is not trustworthy. Owners Sherry and David are dishonest and flakey. Worst of all is the driver, shows up 5 hours late. He will also throw the tip money back at you if he feels it's not enough. Seriously, I do not know how much to tip and have no number to work with, so I've made my best judgement and gave $10 tip. He complained that it's not enough, so I gave $16. Then still not enough, so he throws the money back at me. Unbelievable! read more

I don't know why this store has horrible reviews. When my boyfriend and I walked in to look for a couch, David was very friendly and helpful. One thing I really liked was that he gave us space and did not try to oversell the couch we were interested in rather, he gave my boyfriend and I time alone to make a decision and talk to amongst ourselves about what would work best for us. David also checked in once in a while and offered solutions. I would give 5 stars for price- basically we got a very high quality brand new couch that would normally sell in any other store for nearly 2500 for only 850 plus tax and delivery. I am giving 4 stars because some things were a little flaky such as establishing a delivery time. I found out the next day that we got an email about the delivery (the couch was already in my house by the time I got the email). Basically, I would have just preferred a call about the delivery. There are also reviews on here about Sherry and David being rude and unprofessional- I would very much disagree. They were super nice, friendly and did return my phone calls. I think if you choose to buy furniture from here you should remember that you get what you pay for and for the price of the couch, they met my expectations. My couch is so beautiful and I am so happy we found New Century. read more

They have asked me to purchase a little more so i did, but turned out to be a disaster as i received the furniture after 1 month of wait. They promised me fast delivery and all the furniture were assemble required. (which was not properly installed) i still give them 2 start just because i felt sorry for the delivery guy had to work for them from morning until midnight everyday with this store. read more

DO NOT go there unless you want to waste your money and drive yourself nuts!!! I bought a sofa and a chest there on Feb 20th. And just got my stuff delivered today which is March 13th! Almost one MONTH! The shopping experience over there was good at first, I wanted a chest to be customized, and they said yes, they can do it. Just need $60 customization fee. But I need to wait for a week for them to make it. That is fine. But then a week pass by, no one calls me to let me know if those will be delivered on the weekend. So I call, they say it's not ready. Need another week. Alright, I wait another week, then they call saying they can deliver on Wednesday night. I said fine. Wednesday they call and telling me the stuff will be delivered on the weekend as if they never told me the stuff is suppose to deliver that night.... Fine, I had to cancel my plan on Sunday and wait for my furniture. My stuff came, and guess what!? The custom piece was made wrong!!! It have a drawing on the invoice, so clear! And that is the only reason I got it from there! When I called them and ask them why it's wrong, they told me that because it can't be done! It's too narrow, they can't make it. So why no one calling me and tell me that can't be done before making a wrong piece?!!?! I just don't get it!!!! So they would rather make it wrong than call me?! That is the business culture there? Wow!!!!!! To be fare, I didn't ask them to take the chest back, and they took off that $60 customization charge. But these few hundred bucks is definitely for me a biggest waste in years!!!! So license learned!!! Don't waste money and time in this furniture store! I screwed up even walked in there! read more

Why I waste a star??? The driver asking $20 tips, after we have paid $40 delivery charges. I called to store to complain the lady Sherry replied that I am too cheap can't afford to pay for $20 tips. Why YELP asks give a star? read more

Be careful !!! to buy any things very badly service ever at "creative design furniture ing " Sherry & David .they are all way say two different way!! And broke promised. !!! We're bought 2 items they are delivered ,install frame& mattresses .frame its ok but mattress didn't fit , we called for return .mattress cost $150.00 they're said $38.00 for restocking fee ...we're ok ! But When we're bring mattress for return they are charged $50 reasons! item got little spot right corner...item just only 10h ... We're never come back. read more

I give 5 stars to this store. 4 months ago, I purchased 5-piece bed set, Simmons mattress, and sofa for my new house. The price is reasonable (I have compared to other furniture stores). Plus, shipping lead time is reasonable as well. I recommended this store to my friends who live in Hacienda H. They purchased a dinning set last month,, didn't hear any complaint... This is a nice furniture store. read more

My family was shopping around three or four places in the San Gabriel area we finally bought from creative design furniture. We bought to bedroom sets and sofa set. We got free delivery and assembly too. They have the best deal and I would recommend my friends. read more

I bought (paid in full) a full size bed, coffee table, desk and a sofa on 9/24/11 from New Century Furniture. Sherry (I think she is an Owner) was helping me. She such a good sales and good customer service. She delivered as promised on 9/28/11 on a raining day. She even called to confirmed the time to be there. I told her not to delivered since rain so hard. She's very pleasant to arrange the next day for me at 6:00pm. So they delivered on exact time that I have requested. Thank you Sherry to make your customer happy! LindaH. read more

'Sending a clue to the clowns@ New Century Furniture' They dont even deserve 1 star! Nasty, lying, rude, untrustworthy, dishonest, two faced, rediculous, awful, oblivious, dangerous, displeasing, poor, inexperienced, dreadful, abominable, defective, cheap, cheesy, crappy, cruddy, crummy, bunch of jerks.. :( Once they got your deposit to sell you something on the catalog, the night mare begins. They will sell you anything on their catalog and then after a week they supposed to deliver -- No show, No call. When you called to ask why your furniture wasn't delivered, they will tell you manufacture delay, It won't arrive until 2 more weeks. Another 2 weeks come by, they said they would deliver ..... HALF OF MY BED !!! What the F*..... Head board only ! Yes you got it right, Head board only. Then where the hell am I supposed to put my mattress ? On the floor ? with a new fricking Head board ? "The actual bed won't arrive in another 2 weeks." the sales woman said. By that time I am already outrages and demand for refund. Listen to this: "No refund for cancel order" ..... for something that they are clearly at fault. To top it off, The sales woman will even start cutting fingernails in front of your face when you demand for a refund ! You will get "Owner is not here" everytime you come and ask for a refund ! Both my wife and I have been really understanding and friendly with people but this time, I have never seen my wife got so shaken up and MADDDD. I have never seen someone so rude and clueless about customer service AFTER they toke your deposit. I really hope they go out of business soon and stop hurting other people ! read more