Was looking to purchase a truck(I'm out of state). Gathered all the info I needed and was ready to…read morefill out paper work. We had just talked about price, payment, last and final questions etc.just to get a call about 20 minutes later that the vehicle was sold out from under me.(sales person was helpful from the sounds he was blindsided by this as well). A waste of time and missed out on a few other potential trucks.

This is an honest review, not just one placed in anger over poor service. My wife was sold a car…read morebefore I married her by a sleazy salesman. She WAY overpaid for a pile of junk, and was taken advantage of due to her gender. Only 45k miles on a lightly used jeep compass and the suspension is already falling apart. From the very beginning, her windshield has been leaking. She asked them numerous times to fix it, and they keep the car for a day, claiming to reseal the window. It never stopped leaking. They even used RTV gasket maker and did such a poor job. It looks awful. They claim it's "been too long" and "they didn't catch it before they sold it," so now it's our problem. Why it was never fixed in the first place the first 4 times it was brought in shows their incompetence in their service shop and their lack of integrity and business ethics. I know a lot of people, and many people ask my opinion on where to buy new vehicles. I will always tell them to avoid Lithia of Pocatello.

One Stop Auto Sales must have sailed under a lucky star. With the addition of Teresa Nelson it…read morecertainly is a game changer. Not that One Stop Auto had any issues in the 1st place. As a financial professional I have worked with numerous auto dealerships over the course of my 34 year career. The achilles heel of any small business is talent. Having Teresa Nelson with her years of experience in franchising, an MBA from Idaho State University, and a few businesses under her belt has been a "level up" for this dealership. The additional selection of floored vehicles is also a nice touch. The business model of locating your exact vehicle, making your order, having them go to auction for the purchase to bring it back to Pocatello is unique. Saving money on reconditioning (which dealerships tend to charge) is also a nice touch. I would certainly recommend One Stop Auto Sales. I have read other reviews which makes me add the last recommendation. Freaking buy an aftermarket warranty when you buy a used car. Worth every penny. Every used car purchase you are taking is a calculated risk.

I recently bought a truck from these guys. Thinking I got a great truck, how I was wrong to think…read morethat. It wasn't until after finishing the paperwork that they offered a warranty, but they made a big deal to reprint and start over. Since buying this truck I have had nothing but problems. I returned home and the check engine light popped on, saying that my cat was running low efficiency. I had my buddy that is a mechanic look at it. He proceeded to tell me that the code had been deleted recently. I called One stop Auto sales and Gregg said run some cat a clean through it and it will be fine. Not having a care in the world that the truck was having problems the day I bought it. Gregg also said "not my car nothing I can do". The check engine light is still on even after multiple repairs have been made to try to resolve the problem. A couple days later I called again asking if they even ran it through a shop, Gregg said they did and that they had a mechanic look at it and did services. Well after getting an oil change today, I definitely don't think they did. When getting my oil change, the company doing it made me aware that no other fluids had ever been serviced. And to go along with that they also told me that I needed an aliment and that a bolt that was missing to do part of the aliment so they would need to order a kit. People do not buy from this dealership. The cars they sell have problems that they know about but they hide them and sweep them under the rug.

I know some people who trade their vehicles every few years, I rarely buy new cars and last few…read moreexperiences made me dread purchasing from the dealer, I even thought of researching the available options in Idaho Falls or even further. However the process was very smooth and enjoyable and I am happy I was able to pick and purchase the vehicle that looks good, fits my needs and is within my budget. From the initial inquiry and working with Katy, Benjamin and Jesse I felt like I was treated like a valued customer and most importantly I was not pushed into buying any options that I found not desired or outside of my means. Jesse thoroughly explained to me what each offer entails and I think getting some extra protection is beneficial for the peace of mind. Very pleased and happy with my new vehicle.

I've bought two brand new cars here and they've treated us very well. Occasionally we've had a few…read moresmall hiccups with service department however overall I'd definitely do business with them over any dealership in town.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

Purchased a truck in '25, and a year later traded in for a 2500 truck. The extended warranty from…read moreAlly sent me pro-rated refund. However, two warranties I purchased from Assurant, Cole will not refund pro-rated refunds. Assurant states the dealer handles the transactions however the say both should be refunded on a pro-rated scale. However, Assurant won't do a thing, and Cole will not refund. Their manager I was talking to was terrible and just worthless. Last phone conversation I ended with a two-word phrase "F You. I should not have done that but after about two months of contact via phone and emails, and he suddenly stated the cannot be refunded. Just terrible way to do business. Glad to say they will never have my business again and I have purchased two truck from them while l lived in the Pocatello area, a 2015 Silverado, and the 2024 Silverado that I had the Assurant warranties.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I will still trust them with some of the repairs, however I do remember the days where they were…read moremuch more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did.

I had an outstanding experience purchasing my 2020 Ford F-150 Raptor from Courtesy Ford in…read morePocatello. I drove all the way from Los Angeles, California, to buy this truck, which was definitely a little stressful considering it was a significant purchase and a used vehicle. From the very beginning, Nick Holly made the entire process easy and gave me the confidence to make the trip. Before I left California, Nick was kind enough to put the truck on hold for me so I wouldn't have to worry about it being sold while I was making the long drive. That simple gesture meant a lot and showed he genuinely cared about making the experience as smooth as possible. When I arrived, the truck was exactly as advertised and in pristine condition. Nick was honest, professional, knowledgeable, and never made me feel pressured. He answered all of my questions, communicated with me throughout the process, and made sure everything was ready when I got there. I'd also like to recognize Curtis Scott the Finance Manager. He made the paperwork straightforward, explained everything clearly, and had me in and out quickly without any pressure or surprises. Buying a vehicle from out of state can be intimidating, but Courtesy Ford exceeded my expectations. The honesty, professionalism, and customer service I received made the nearly 1,000-mile trip absolutely worth it. I highly recommend Courtesy Ford, and if you're looking for a vehicle, ask for Nick Holly. He went above and beyond to make this one of the easiest and most enjoyable vehicle purchases I've ever had. Thank you again to Nick, Curtis, and the entire Courtesy Ford team!

I recently purchased two Ford Mavericks from Courtesy Ford, and both transactions were excellent…read more The salesman was friendly and made the process straightforward and hassle-free. If you're considering buying a car from Courtesy Ford, I highly recommend it. However, I would advise against getting your car serviced there. I took my car in for two recalls and key programming. One recall required simply plugging the computer into the car, while the other involved removing the interior panel and installing retention clips. When I received the car, the warranty panel was not installed or removed correctly. The technician neglected to check his work or use the appropriate tools for the job. As a result, I had scuff marks on my plastics because he used a flathead screwdriver to pry off the interior panels instead of the proper interior plastic removal tool. I notified the service department the next day and drove in so the service advisor could take photos of the issue. It was a Saturday, and the advisor informed me that he had sent an email to my service advisor with the recalls and that I should receive a call the following Monday. It was about an hour before they closed, and I hadn't received a phone call. Frustrated, I decided to write this review instead. I have the tools and knowledge to remove and install the panel correctly, so I don't want to take my car back to Courtesy Ford for them to mess it up again. I simply want an acknowledgment from Courtesy Ford that they need to be more professional and adhere to a higher quality standard when working on customers' cars.

I posted awhile ago and gave this guy's a good review. I said that they are good people with great…read moreservice. I take it all back. I bought a truck from them. They said it was only the battery. Turns out there is a lot more than the battery. Injectors are bad, Transmission is bad. They said that if I have any problems to come back. I went back and they said they won't do anything. I don't recommend these guys to anyone. They don't care what they sell. Asking as they get payed. You think they would want a good reputation over money.

I bought a vehicle from them in April, and at the time of the sale I had concerns of a oil leak the…read moreowner had me go to his mechanic across the street that all they did was steam the motor off and said it was fine. After getting it home the motor light went on and now with over 1500.00 dollars of repairs I am still having to put a new turbo in that was where the oil was coming from. I am a single female and can't afford all of this. I feel they seen me coming