Great experience -friendly staff, smooth visit, and very professional. Would definitely recommend.read more

When handing over more than $500 cash towards glasses I was asked IF I wanted a receipt! With that…read moremuch cash on the table a receipt should have been immediate and there should never have been a question about it! Then, we paid more AFTER our "good insurance" covered the majority of the bill...we never paid that much for glasses in Kentwood. It also took a long time for our glasses to come in. I called them about the glasses before they called me. Then they called AND texted a reminder for an appointment we must have set up before leaving the office. I cancelled the appointment last week but still received 2 phone calls and text messages on Memorial Day. The phone calls wine me up! I will never go back.

They have great doctors. Extremely knowledgable and helpful. Highly rated on other websites as…read moreindividual doctors. I highly recommend going to them. They work with most insurance companies too.

I have been going to Paragon Ophthalmology for a number of years. I have always been very happy…read morewith the treatment I have received from them. I recently had cataract surgery on both eyes (the Covid-19 pandemic was beginning to spread). Everything was closing, including the surgery center in Portage. I was the last patient for more than 2 months. That meant my second eye surgery was cancelled. However, I was able to contact them if I needed to and get answers to any questions during that time. Dr. Joseph Doe had done my husband's cataract surgery and he has been very happy with the results. When the surgery center reopened, I was contacted immediately for my second cataract surgery. I am now on my third day after surgery. I have been back to be checked to make sure everything is healing properly. I am THRILLED with my 20/20 vision! Only inexpensive reading glasses required! Dr. Joseph Doe is friendly, kind, and reassuring as is everyone in that office! I'm 79 years old. I have NEVER SEEN BETTER IN MY LIFE! I highly recommend these folks.

Wasn't notified of upcoming appointment because they had the wrong number for us. Which pushed a…read moremuch needed appointment further back. Thought they would squeeze us in since it was their fault but they did not. Wait another month and goodbye! So disappointed!

Very Organized & Efficient. Dr. Higgens removed cataract's from both eyes 20 years ago. I return…read moreevery year for a check.

very friendly staff. very thorough exam. and left there feeling very confident in the exam and…read morerecommendation made.

I have complete trust in my Opthalmologist. He is very thorough, listens very carefully and really…read moretakes the time to assure accuracy in testing. He has a sense of humor and helps his patients to feel at ease. The rest of the staff is also very friendly. It is a comfortable environment and I would highly recommend it. You are truly safe in their care.

Receptionist injected herself into my private conversation with my wife and was offended and…read moretriggered when I told her that I was not speaking to her. She threatened to get a manager. I stated please do. The manager said that I had no right to speak to her that way. I did not curse or swear or do anything offensive but tell her she was interrupting a private conversation. Terrible customer service. Their prices are outrageous anyways(over $800 for a set of bifocals with chromatic tinting with insurance) and wait times are terrible. They have signs saying we are understaffed but that sign has been up for at least 3 years so it not temporary but by design. They do not accept cash if that matters to you.

They played games by scheduling me with the wrong doctor and rescheduled twice. Second time I was…read moredelayed by stop and start road construction. In one minute too late by their account, wanted to reschedule AGAIN. Not happening. Customer service stinks, they're CRAP. Lousy way to treat veterans. Never going to recommend. I requested when insulting me in February to delete me from their computers, destroy my files, I don't want to be their patient. Didn't honor that. That's MALPRACTICE! SUING FOR MILLIONS FOR NOT HONORING MY DESIRE NOT TO HAVE THEM IN MY BUSINESS. INCOMPETENCE AND MALPRACTICE. STEER CLEAR!

Dr. Crapotta just vanished. No information for patients. He was not attentive and was very flippant…read moreabout my sight issues. It is probably best he is gone, but patients deserve to know if this was based on malpractice or not.

Dr. Joseph Crapotta is a joke and does not listen to his patients and plays down what they tell…read morethem. just does not care for the saftey and wellbeing of others. also told me something about my family but then when I asked my family about they said was not true so I'm assuming he diagnoses people on other peoples family history not what's in front of him

I went to another eye dr for a problem with my eye. He gave me a script and it did not relieve the…read morepain and the white of my eye turned yellow!!! I called that dr back with no success ‼‼‼ called Dr Rhem's office and receptionist was caring and concerned. She needed certain referrals to make appt happen and went above and beyond to see that I got an appt. I ended up getting one with a neurooptamologist so had to cancel this appt. but am so impressed how much they were concerned about my eye. Thank you, thank you thank you‼‼‼

Very professional & knowledgeable. Have been seeing him for a pesky eye problem & he's been patient…read more& suggest lowest level of treatment before progressing to more serious levels.

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Well I went with a family friend. they had a tear in one of the retina we were sent here from…read moreanother place for urgent treatment. The main desk people were sweet and super nice and patient. Seems like the care quality is good. I just rated it a 2/5 because we got here at 1pm and ended up staying here past 6pm. For the longest time we waited in a room was over 45min and at the 40min mark they finally came in and let us know what was going on. just Plan to be here for a while I guess.

Quite honestly I am saddened to have to leave such a poor review for South Michigan Ophthalmology…read more I was a long time patient of Dr. Runyon from early middle school until I left for college. I was happy with the services that I used to receive them. However, recent appointments lead me to believe that this is no longer the business it used to be. I moved back to the area and decided to give the business a call to try to establish/ get a new set of glasses and order of contacts. Scheduling the appointment was a burden in off itself as reaching the front desk is nearly impossible: consistently being passed between a dial tone at the front desk and continual loops with their automated phone attendant. Prior to my appointment, my mother received my appointment reminder phone call. I called the office to let them know that the phone number that they had on file was not accurate and to switch to my phone number-- I am more understanding as I was a minor when I had last been to the office. However, it had been at least 5 years since I had been to this office, I don't see why my contact information was not updated/ confirmed, especially after I used my phone number to establish the appointment. Normally, I would be okay with the phone number accident, except it happened again. Not once, but TWICE. A second appointment reminder went to my mom's phone, as did the phone call to notify me that my lenses were available for pickup! To add insult to the wound, I ordered 2 new sets of glasses on the request from Dr. Panchal that I wear my contacts less often. The script was wrong and I cannot use either the glasses or the contacts. Such an expensive mistake.

I've been going to South Michigan Ophthalmology since they opened many years ago. In the past I've…read morebeen very happy with the service I've received there, particularly with Dr. Rungyun. However I think something has changed there, perhaps with office management, as I've had a very bad experience the past few times I've visited there, first with front desk personnel concerning insurance coverage and then with the Optical Shop when I tried to get the insurance issue resolved. Now I've heard that Dr. Rungyun has even left, so I really don't see any reason for me to give them my business any longer. Word of warning to current and future customers, be sure to double check if they claim your insurance coverage is different from what you expected.

On the weekend before leaving town for a long planned vacation , one of my hearing aids lost its…read moreretainer. We changed our route leaving Monday and showed up on their doorstep when they opened. We had left a message earlier about the problem and they were waitng for me. They promptly fixed the one and did a scheduled maintenance on both early. We were back on the road with little loss of our planned travel time. Thank You So Much!

Wonderful people to work with. We were visiting from out of state and they helped my Mom with her…read morehearing aid repair. Just wonderful people!!! Love the puppies too!