I have a rental property in Michigan, and have used Cregger Plumbing exclusively for over 10 years. I appreciate that they are a family owned and operated business. I also appreciate that the owner, Derek, values his customers, and wants them 100% happy. If there is any issue at all, he takes it upon himself to personally ensure that you are completely satisfied. Cregger has always been able to fit me into their busy schedule, which is of utmost importance to me. I am also the property manager of my rental, and I need to get plumbing issues resolved quickly for my tenants. They have the work force to provide quick service, yet maintain a quality job. The people who work for Cregger are professional, knowledgeable, and reliable. I am super happy with Cregger Plumbing, and I will continue to use them for all my plumbing needs going forward. Thank you for all that you have done for me! read more

Anyway.. an update- the original work was a misdiagnosis, there actually was no blockage in the drain pipe (they weren't lying, they simply saw some fecal matter and assumed it was a blockage instead of being a symptom of a larger problem). The reason that I know this is because the toilet stopped working hours after they left for the original job. Cregger kindly came back, opened up the toilet and found the real problem and installed a new toilet gratis (thanks second plumbers!) So on the one hand, they misdiagnosed the original problem, but on the other hand they came back and fixed it for free. It's possible that they did this because I left a negative review and they wanted me to change it (my wife received a call from a manager inquiring whether I would in fact change the review). That was a bit weird, but I suppose that means they care about their reputation. read more

My neighbor Tom referred me to Cregger Plumbing for a sump discharge line repair. The pipe needed to be replaced due to aging and type of pipe material. The office staff worked with me to schedule an appointment and provided me with a timely estimate for the work. On the day of my scheduled appointment, Mark, Dave, and Mike from Cregger showed up on time. All the guys were friendly and courteous, took time to answer my questions, and kept me updated on how things were going. They worked very hard to get the job done and completed the job sooner than expected. They were very careful to make sure they did not damage anything and did an excellent job with clean up. Estimate and actual invoice was as expected. Thank you for the quick turnaround time and a great job Mark, Dave, and Mike. Thanks for the referral, Tom. read more

"God sent." Cregger Plumbing and staff deserve "Six Stars". We are a small non profit business located in the city of Detroit. We provide transitional housing and skill building programs to homeless men. We feed and cloth our impoverished community. Our facility, a former convent for nuns, sump pump stop working. Every company I phoned wanted big $$$$. I was devastated. I phoned Cregger Plumbing expecting the same. The receptionist was kind and understanding. Cregger sent out 2 master plumbers to resolve the sump pump problem. Cregger Plumbing charged me for parts only and not labor. Unbelievable!!!. As I type this review, tears swell up in my eyes recalling their kindness, humanity and excellent service. Call them you will not be disappointed, they are God sent. Leslie P read more

Edited after the Cregger contacted me about my review: One frustration I had was that I was unexpectedly charged $125 just for an estimate. This apparently was because I had scheduled a service call and not an estimate. I am now being refunded that amount. The other frustration I had was the amount of follow-up communication over text and email. They were happy to unsubscribe me from these automated messages. I do notice there was an unsubscribe button in the emails and I likely could have replied STOP to the text messages, but both forms of contact implied it was an individual person reaching out. I did not end up using Cregger to do the estimated work, so I can't speak to the quality of work performed - only my experience with the estimation process. read more

I had Cregger put in my water filtration system. The plumber didn't bother drilling holes into the wood first. He just put the screws in, thereby splitting the wood. Considering the outrageous rate they charged, you'd think they would have taken the time to do it right. Also, my water heater company called Cregger out to investigate an issue with the hot water heater. The man who came out said he was out to give me an estimate. I replied that is incorrect. He was supposed to come out to investigate the issue. He said he's not a hot water heater expert. He appeared very angry the whole time he was here. He said he'd have the girls in the office e-mail me to set up a new time. They never did. I've been waiting for a year. read more

Shane with Cregger Plumbing was beyond thorough with my 99 year old house and the ridiculously clogged drains. He fixed the issue I had with coffee grounds in one drainage system (I'm sure that was not the only issue) and the tree roots in another area. Not the cheapest (you get what you pay for) but it was very inclusive, got it all done. No more thump as I to flush the second floor commode. No more worries with taking a shower or letting the bathwater out, previously it was going down the tube and filtering up onto my basement floor (gross). Shane was really knowledgeable and driven to get the job done right this time. I would 150% recommend Cregger Plumbing, Heating and Cooling for residential drain cleaning. read more

Kevin was very responsive and punctual. Kevin came exactly at the time he said he would come for a quotation. He saw what it takes to do the job. After he sent me the quotation, I talked to him by phone the options we had, he explained to me every option how it works and how much it costs, obviously with the advantages and disadvantages of each option. I realized from the beginning that he is an experienced plumber and knows exactly what to do. I had some other plumbers who came to give me quotations, but no one appeared to be as experienced as Kevin. I chose him to do the work, which finally came out very well, you immediately realize that it's done by a professional. read more

I called Cregger Plumbing for a difficult plumbing repair. The temperature regulator handle in my shower was frozen to the pipe and the shower was continually dripping. Ordinarily it would be an easy fix with just a replacement of the handle. The handle could not be removed without capping off the water and cutting the pipes. There was very little working access and James, from Cregger, was concerned that the tile would crack if he tried to do this from the front of the shower. Instead he cut an access panel in our linen closet, behind the shower, put in an access door and avoided any problems. The cost was appropriate and the work outstanding. read more

Frozen pipes thawed to reveal a leak around the water meter in the middle of a nationwide cold spell on Christmas Eve. Cregger was the only company to even call us back. Talked to Emily, who walked me through the problem and indicated that it sounded like the City would have to replace. She said she did not want to have to charge for a service call and not be able to help. She even gave me her personal number and told me to call back if they were needed. Emily and Cregger probably saved us 100s of dollars! Ended up not using Cregger's services, but was so impressed with their customer service. Will definitely use them next time!!! read more

We had ongoing issues with our water heater, and Cregger Plumbing Heating & Cooling came to the rescue the same day we called. Their customer service was excellent, and the four plumbers who worked on troubleshooting and eventually replacing the tank were all friendly and explained everything clearly. Despite needing three visits to fully resolve the issue, they only charged us once for the service call, which was greatly appreciated. Their professionalism and fairness really stood out. I would highly recommend Cregger to anyone dealing with water heater problems - they did an outstanding job! read more

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I used Cregger plumbing after another plumber gave me the run around. It was a no hassle situation to get my MUCH larger Hot Water tank installed. They worked around my schedule and actually had times the next day but i postponed them. Both Derek and Holly were great to work with. I got good information and responses back in a timely fashion. the installers were great as well, did a very clean and professional job with no mess left for me to clean up! I would use them again for any service needed - - and i will my house is 90 yrs old. Thank you for your help! read more

We are first time homebuyers and just moved into our new home. Much like in the movies when everything goes awry, our first day there, I pulled the wrong lever trying to figure out how to get the water hose to work, and unleashed loads of water into our basement. I called Derek in a panic on a holiday weekend, and he walked me through how to drain the boiler, and how to turn the dang water hose on. I will definitely be calling him to help in the future. He was super knowledgeable, friendly, and helpful! I highly recommend giving Cregger plumbing a call! read more

This is the second time I have used this company. Our drain, unfortunately, backed up on Labor Day (of course)..... I called at 100 pm and received a call back from Emily about 10 minutes later. She was very kind and professional. A plumber arrived at my house within one hour. The work was completed by 3:00. Even though the price on Labor Day was a bit painful, the fact that they responded so quickly and handled everything was fantastic. The fast response saved our bbq. Thank you again Cregger. Hope to not see you again so soon. :) read more

The faucet in my shower was on its way out and leaking badly. I called Cregger to replace the faucet handles and they sent out a technician by the name of Keith. He was very knowledgeable and professional while at my home; he also worked quickly to fix the faucet. The cost was much less than I had anticipated which is always good! Cregger even called me the next day to follow up with my experience. That is something I have never had a contractor do! They are now my go to plumbers! Thanks Cregger :) read more

This was our best contractor experience in a while. Booking the estimate and repair was as simple as it should be and only one week out. We dealt with one person (James) throughout. He was very courteous, punctual, excellent communicator, wore a mask the whole time, and did fine quick work repairing the leaking drain from our second floor shower. His extra efforts saved us the cost of new drop-ceiling tiles and much hassle. Glad to be able to use the shower upstairs again. Thanks James! read more

Woke up Saturday morning and found our utility sink was not draining, causing a puddle in our basement. Requested a quote through google and they responded within 2 minutes, asking for photos. They gave me a quote and had someone to my house within two hours. The guy that came out was very professional and quick - gave us tips on how to prevent this from happening again. The quote we were given was accurate and reasonable. Will be using Cregger again next time we run into a plumbing issue! read more

Cregger service tech, James Liberty, installed a replacement faucet in my kitchen sink. This was a particularly significant service in that the old faucet attachments had severely corroded and extraordinary, time-consuming effort was required to remove the old faucet without damaging the sink. James persevered and the removal / replacement was completely successful. I'm very satisfied with this service visit, as I have been with several previous service visits by Cregger. read more